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Opiniones de Holiday Inn Express & Suites Columbia City, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Columbia City, an IHG Hotel
606 Opportunity Dr, Columbia City, IN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 80 de 166 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 35 de 166 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 15 de 166 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 166 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 166 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Raymundo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021

8/10 Bueno

Bryan

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Bien
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Audrey

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our hotel room did not have running water and the toilet would not flush. We couldn’t even shower. Was never compensated for this inconvenience since I booked through Expedia. They said it wasn’t allowed. Simple phone call could have taken care of it. The staff was never at the counter, they had a hand made sign that said they would be back sometime soon. Literally this was every time we came to the counter. Very unhappy with the food quality
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Allison R

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was a total bait and switch. We chose this hotel for girls playing in a sports tourney because it had a pool. The pool was closed without notice- it was still advertised as an amenity. The hotel smelled absolutely terrible. In the room, the lights didn't work, there was no hot water, and even things like hangers were broken. I tried to speak to someone upon checkout but no one was manning the desk. This is the absolute worst hotel experience we've ever had.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Christina

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Never again
The pool was closed the toilet in room 226 did not flush unless you lifted the lid off the coffee pot in the room didn’t work and if you didn’t lay in the middle of the bed you would roll out
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Rhyan

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Newly renovated but poorly staffed
Se hospedó 4 noches en septiembre de 2023
Respuesta de hira sonai, el 22 sept. 2023
Thank u for staying with us.

4/10 Malo

Joseph

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en septiembre de 2023

10/10 Excelente

Paige

Se hospedó 2 noches en septiembre de 2023

4/10 Malo

Chris

Viaje de negocios
Le gustó: Servicios
The hotel and parking lot are decent and rooms were good. The biggest downfall was after driving 5 hrs this morning then working 6 hours, by the time you get to hotel and try to relax watching tv then find out its broke. We tried everything and nothing. When i told the front desk i was told he was busy and could be 30n min later. Well no one showed up. 150 a night and couldn't even relax and watch some tv. Worst holiday inn experience I've had. Don't think I'll be back to this one
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

cory

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Erik

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Absolutely disgusting bugs in every corner
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Jason

Viaje en pareja
No le gustó: Servicio y personal
Was told my room was not available when I arrived to check in, after I had paid for it
Se hospedó 1 noche en julio de 2023
Respuesta de hira sonani, el 24 jul. 2023
thanks.

10/10 Excelente

Tabish

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk staff was great help!
Se hospedó 1 noche en julio de 2023
Respuesta de hira sonani, el 24 jul. 2023
thank u for staying with us.

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was helpful
Se hospedó 2 noches en julio de 2023
Respuesta de hira sonani, el 24 jul. 2023
thank u for staying with us.

2/10 Terrible

Josette

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Horrible experience, will never stay here again and quite possibly will avoid all Holiday Inn Express. We reserved a queen suite with 2 queen beds and a couch with pull out for our family of 4. Got back late after softball tournament to find out the shower did not work at all. Tried to call front desk…phone in the room did it work. My husband went down to the desk and was told he would call maintenance and they would be up in 10 minutes. 30 minutes go by and nothing. He went BACK down to the front desk and was told they wouldn’t be able to look at it until the next day. I’m the meantime he gave us a new room…down the hall. My husband went to check out the room only to notice it only had one king bed, which would not accommodate our family of 4. Another trip down to the front desk. We were told there were no other rooms available and we would just have to walk down the hall to that room to shower. This is unacceptable. We tried to contact corporate that night, the first time got hung up on while on hold and the next time someone picked up after being on hold and hung up. By this time it is almost 1AM…we would have been better off just making the drive back home and back the next day for the rest of the tournament. At no time was a manager available. The next morning we were told the manager would not be in until noon. We left a name and number to be contacted about the incident and never got any calls. Horrible customer service. Also, the night clerk swore at my husband.

4/10 Malo

Kara

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Dirty, nothing worked
The pool was broke down, there was only one treadmill and it did not work and 0 of the 3 ice machines worked! The whole hotel had an odd odor and overall was not very clean.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

LeAnn

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
Nice hotel, clean, comfortable, and centrally located for this particular occasion.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Debbie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They were so nice. Everything was clean. Enjoyed our stay
Se hospedó 1 noche en junio de 2023
Respuesta de hira sonani, el 7 jun. 2023
Thank u for staying with us.

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Carsten

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pretty good but...
Some annoying misses: malfunctioning ice machines; lamps that did not work, in more than one room; and non- existent front desk staff. The rooms were comfortable and clean though and breakfast was decent.
Se hospedó 1 noche en abril de 2023
Respuesta de Bhavana patel, el 4 may. 2023
Thank you for staying with us.

8/10 Bueno

Todd

Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Kim

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is modern and decorated well. It creates a nice atmosphere. Well priced and convenient
Se hospedó 1 noche en marzo de 2023
Respuesta de HIRA SONANI, el 20 mar. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express COLUMBIA CITY.

4/10 Malo

Todd

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it was dirty, Staff was not very friendly smelled bad
Se hospedó 1 noche en marzo de 2023
Respuesta de PK, el 12 mar. 2023
I am really sorry Todd, and will give you the best service next time.

10/10 Excelente

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was gard to understand the desk staff
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Jim

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2023
Respuesta de PK, el 12 mar. 2023
Thanks you Jim

2/10 Terrible

Keith

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Friendly. Amazing breakfast ☺️
Se hospedó 1 noche en febrero de 2023
Respuesta de PK, el 12 mar. 2023
Thanks for your review Mike and have a great day!

6/10 Aceptable

Jessica

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicio y personal
Hotel was very clean and not nice. Only issue was the pool was closed and we chose this hotel for the use of the pool.
Se hospedó 1 noche en febrero de 2023
Respuesta de VICTOR FASH, el 14 feb. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBIA CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Craig

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
As soon as we walked in we were greeted with a friendly employee. The lobby smells amazing and clean!
Se hospedó 2 noches en febrero de 2023
Respuesta de VICTOR FASH, el 14 feb. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBIA CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was excellent, clean, polite ,just a suggestion, maybe the mattresses need to be a little more firm but the place was beautiful and the breakfast was great!
Se hospedó 1 noche en febrero de 2023
Respuesta de victor fash, el 8 feb. 2023
Thank you!

2/10 Terrible

Tim

Se hospedó 1 noche en diciembre de 2022

4/10 Malo

Chad

Viaje familiar
Se hospedó 1 noche en diciembre de 2022
Respuesta de victor fash, el 30 dic. 2022
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Malo

Rick

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
We stood around for 20 minutes waiting for someone to come check us in, called the hotel multiple times, the phones never rang, come to find out the guy that was supposed to check us in was asleep in the lobby. After check in everything was good other than lots of remodeling being done so the pool was closed as wel.
Se hospedó 1 noche en diciembre de 2022
Respuesta de victor fash, el 30 dic. 2022
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Terra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend this hotel. Very clean, affordable, and convenient. The rooms are spacious and quiet. I plan on staying here every time I visit family.
Se hospedó 2 noches en octubre de 2022
Respuesta de victor fash, el 10 oct. 2022
Thank you!

4/10 Malo

Leon

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The bed had been laid on, pillows had head indentions and pubic hair on bedspread. Bathtub was dirty and bathroom floor very dirty. No facecloths. Butt imprint with stains on chaise lounge. Breakfast was very nice. Staff cordial. Noise from tv in lobby woke us at 5:00 a.m.
Se hospedó 2 noches en septiembre de 2022
Respuesta de victor fash, el 15 sept. 2022
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Jolee

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was in a great location. The customer service was extremely helpful. The room and hotel were very clean!
Se hospedó 1 noche en agosto de 2022
Respuesta de VICTOR FASH, el 8 ago. 2022
hank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBIA CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

6/10 Aceptable

Kathryn

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
6 just ok, great staff
The service was excellent and the breakfast was good. Unfortunately the entire hotel had a musty odor. Our first room was very smelly ( near the pool) and the bathroom door would not close all the way, but the staff was great about getting us another room.
Se hospedó 1 noche en agosto de 2022
Respuesta de victor fash, el 6 ago. 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBIA CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Bueno

Allen, Monroeville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent full hot breakfast buffet.
Se hospedó 1 noche en julio de 2022
Respuesta de VICTOR FASH, el 6 ago. 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBIA CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Bobbi

Viaje familiar
No le gustó: Limpieza
This place was super super dirty you can tell it’s affected by not having employees and Covid and not cleaning and we found a bedbug and we had four or five bedbug bites on our body each
Se hospedó 2 noches en julio de 2022
Respuesta de VICTOR FASH, el 6 ago. 2022
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

6/10 Aceptable

Angela

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Yuck!! Hotel is only a few years old but gross.
Shower with mold type substance
Elevator floor all broken and dirty. It’s the same throughout the hotel.
Bathroom sink has mold type substance
Se hospedó 1 noche en julio de 2022
Respuesta de VICTOR FASH, el 6 jul. 2022
Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express COLUMBIA CITY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

4/10 Malo

Mark

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
This property has gone downhill from my last stay in December. Floors in hall were dirty and were not mopped during 3 night stay. Bathroom door didn’t close due to being too big for frame. Room was not cleaned until asked and we were questioned as to how long we had been staying there. Let me tell you the answer to that question is I am Paying so your cleaning. One night or a dozen. Had to beg for new towels. Soap and shampoo ran out and conditioner dispenser never worked. The “breakfast was minimal at best. Pancake machine didn’t work some days no yogurt and muffins and pastries were stale. Our last day the manager was scraping the pans to make it look like there were more eggs and gravy so he would not have to make more. The ice machine was broken and doors to pool and work out room didn’t work with the keys so they used towels to prop them open. Not up to expectations or previous stay. Needless to say we will not stay there when visiting again and will drive to the next town where we can stay at better properties.
Se hospedó 3 noches en junio de 2022
Respuesta de Hira sonani, el 23 jun. 2022
Dear Mak, We apologize for any discomfort you experienced while staying with us.

8/10 Bueno

Kristin

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was an unplanned switch after a previous reservation at a neighboring hotel couldn't be fulfilled. I think we benefited from that incident. Great hotel. Clean. updated. Quiet. Wish the pool had a hottub. Wish continental breakfast was restocked. 30 min before closing, they refilled eggs, but not pancake batter?
Se hospedó 1 noche en junio de 2022
Respuesta de hira sonani, el 17 jun. 2022
Thank you for your feedback. We will be addressing your concerns

8/10 Bueno

Ruth Anne

Le gustó: Limpieza, servicios, condiciones de la propiedad
With no or limited power in Columbia City, it was nice to have a relaxing, clean place to go. Thank you.
Se hospedó 2 noches en junio de 2022
Respuesta de hira sonani, el 17 jun. 2022
Thank you for your feedback. We will be addressing your concerns

6/10 Aceptable

Jack

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very hot water for coffee 🤔
Se hospedó 1 noche en junio de 2022
Respuesta de cheryl bills, el 13 jun. 2022
Hi Jack, Thank you for taking your time to comment on your stay with Holiday Inn Express in Columbia City. Looking forward to your return.

4/10 Malo

Bruce

Viaje familiar
No le gustó: Limpieza y servicio y personal
Bathrooms not very clean
Se hospedó 3 noches en mayo de 2022
Respuesta de cheryl bills, el 13 jun. 2022
Hi Bruce, so sorry for your incovinince.Thank you for taking your time to comment on your stay with Holiday Inn Express in Columbia City. Looking forward to your return.