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Opiniones de Quality Inn Columbia City near US-30

2.5 out of 5
Quality Inn Columbia City near US-30
701 W Connexion Way, Columbia City, IN

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 52 de 228 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 65 de 228 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 51 de 228 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 228 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 228 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

6.2/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Rosa

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios
Las personas del servicio de limpieza no hacen bien su trabajo, podías conseguir cabellos en los baños y además hay tornillos oxidados en los baños y esto puede ser un riesgo para los niños sobre todo, no es un hotel que yo recomiende para los niños, en el desayuno los bagel a veces tenían cabellos y nunca alcanza si no llegas temprano no consigues nada para Comer, de todos modos lo único que dan es mantequilla con pan o panquecas, no hay muchas opciones para el desayuno. El hotel es bonito pero no está cuidado como debería.
Respuesta de Hotel Manager, el 5 abr. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,Hotel Manager

6/10 Aceptable

Rosa

Se hospedó 2 noches en febrero de 2023
Respuesta de Hotel Manager, el 5 abr. 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

6/10 Aceptable

Bryan

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Angela

Viaje de negocios
Gave this hotel a second chance after a bad stay before. Still bad. Refrigerator wasn’t working, no AC or fan on in the room, light by the door wasn’t working and desk chair about dumped me backwards on the floor. Won’t be staying here again!
Se hospedó 1 noche en mayo de 2024
Respuesta de Management, el 19 may. 2024
Dear Angela,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure this will not happen in future.Thanks,Management

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicios, condiciones de la propiedad
Attended a wedding, so convenient for overnight stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Management, el 19 may. 2024
Dear Kathleen,Thank you for the stay and the generous appreciation.Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you.Looking forward to welcoming you again.Thanks,Management

8/10 Bueno

Porsha

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the price of the room the stay was good
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 19 may. 2024
Dear Porsha,Thank you for the stay and the generous appreciation.Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you.Looking forward to welcoming you again.Thanks,Management

8/10 Bueno

Marvin

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 11 may. 2024
Thanks

8/10 Bueno

Marvin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 11 may. 2024
Thanks

4/10 Malo

Christina, Waterloo

Viaje familiar
No le gustó: Servicio y personal y servicios
Outside doors didn’t lock/ had tape around the locks to prevent from locking.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 8 abr. 2024
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kingsize suite with jetted tub very spacious! Clean with beautiful wooden floor and huge tub in room and bathtub too in bathroom. Easy to find Hotel off major highway.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Dear Donna,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management

10/10 Excelente

Ken

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 12 feb. 2024
Dear Ken,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management

2/10 Terrible

Jeffrey

No le gustó: Servicio y personal y condiciones de la propiedad
Walls were paper thin, so when my neighbor decided to use his hot tub at 3:30am, it sounded like it was inside our room and woke us up. Shower had someone else's hair in it. Front desk was unattended.
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 6 feb. 2024
Dear Guest,Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.

8/10 Bueno

Jason

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good for price
I got a good deal on the hotels.com app and had no issues. I would stay there again. There was a small stain on one of the blankets but it's white,I don't think that's unreasonable. Toilets have a really weak flush. Overall good stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 20 ene. 2024
Dear Jason,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks

10/10 Excelente

Alfredo

Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 6 feb. 2024
Thanks

6/10 Aceptable

Terri

Se hospedó 1 noche en diciembre de 2023
Respuesta de Management, el 21 dic. 2023
Thanks

10/10 Excelente

Cheryl

Se hospedó 2 noches en noviembre de 2023
Respuesta de Management, el 21 dic. 2023
Thanks

6/10 Aceptable

Alfredo

Se hospedó 1 noche en noviembre de 2023
Respuesta de Management, el 21 dic. 2023
Thanks

2/10 Terrible

David

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I was given a room other than the one I booked and it was disgustingly unclean so my wife and I didn’t stay there, checked out and left
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 22 sept. 2023
Dear David,I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. I will definitely address this matter to our staff so it does not happen again to anyone in the future.Thanks,Management

8/10 Bueno

Amanda

Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Amy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Scared for my safety
Thee worst ever!!! Housekeeping tied to push door open on me to check the water said I was using too much. He literally tried to push the door open on me while my husband was outside in which he knew he was because he was "cleaning" room next to use for 2 hours very creepy very unprofessional and I was scared at that moment with 3 guys that worked there all outside my door and my husband outside
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 13 sept. 2023
Dear Amy,Thank you so much for your feedback.We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

10/10 Excelente

Seth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Management, el 1 sept. 2023
Thanks

6/10 Aceptable

Daniel

Viaje de negocios
Le gustó: Servicio y personal
Room for improvement
My colleague and I each had issues with our doors. Mine was ornery and did not want to open without a shove, and she had to call the front desk for help. She also had to switch rooms because her first room smelled of stale cigarette smoke
Se hospedó 1 noche en agosto de 2023
Respuesta de Management, el 24 ago. 2023
Dear Daniel,Thank you so much for your feedback.We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

6/10 Aceptable

tonya

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
One night, it is what you would expect from a 2 star hotel.
Se hospedó 1 noche en agosto de 2023
Respuesta de Management, el 24 ago. 2023
Dear Guest, I am distressed to see your comments.We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Thanks

8/10 Bueno

Karissa

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Management, el 9 ago. 2023
Thanks

2/10 Terrible

Rhonda

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was ants in the rooms, the rooms were not cleaned properly, hair in the sink, used spit out toothpaste was left on the faucet, the toilet was not clean, did not get the room i reserved. Overall it was a disappointment!
Respuesta de Management, el 26 jul. 2023
Dear Rhode,I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned.We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.thank you for letting us know. AppreciatedThanks,Management

10/10 Excelente

Alfredo

Se hospedó 1 noche en julio de 2023
Respuesta de Management, el 24 ago. 2023
Thanks

8/10 Bueno

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very quiet friendly place I'm in a big hurry so no time for dining
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 12 jul. 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excelente

Froylan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Management, el 29 jun. 2023
Dear Froylan, Thank you for choosing our hotel for your upcoming stay and for reaching out to us with your request. We appreciate your interest in our services, and we are delighted to inform you that we can accommodate your request.Sincerely,Management

8/10 Bueno

Debra

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 22 jun. 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

10/10 Excelente

Stephen

Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 6 jun. 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

8/10 Bueno

Idolee

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Se hospedó 3 noches en abril de 2023
Respuesta de Hotel Manager, el 31 may. 2023
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

8/10 Bueno

Mark D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worth it for the money.
It was all good with a few exceptions; the outlet under the desk did not work, nor did the desk lamp. The hot tub made a loud continuous noise the 2nd time I used it. Tv was very small for the size of the room.
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Manager, el 8 may. 2023
Dear Guest, Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again. Sincerely, Hotel Manager

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was fine. You get what you pay for.
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Manager, el 28 abr. 2023
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 Excelente

Diane

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Good location for one night on our way through the area.
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Manager, el 10 abr. 2023
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excelente

Scynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
The hotel was very clean inside and out. The staff were very friendly and helpful. We vacation a couple of times a year and this is by far one of the best hotels we have stayed at. I would recommend Quality Inn
Se hospedó 4 noches en marzo de 2023
Respuesta de Hotel Manager, el 5 abr. 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excelente

TL

Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Manager, el 5 abr. 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

4/10 Malo

Daniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Used towels in the bathroom. Tiolet did not flush. Smoke alarm found on bed, batteries missing . Smoke alsrm not in place on the wall. Staff unavailable at check in.
Se hospedó 2 noches en febrero de 2023
Respuesta de Hotel Manager, el 5 abr. 2023
Dear Guest,Thanks for choosing our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the quality of the amenities and facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

6/10 Aceptable

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
dissappointed
when we arrived they had not recieved our reservations and we had to wait 30 minutes
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Manager, el 23 feb. 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 Bueno

Steve

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One nighter
Fine.place looked newly renovated Nice young man at check in
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Manager, el 14 feb. 2023
Dear Steve,Thank you so much for your kind review. We are delighted that you enjoyed your stay with us. We strive to ensure our guests have a pleasant experience and we are glad that we were able to provide that for you. We appreciate your feedback and will continue to make improvements to ensure our guests have a comfortable stay. Thanks again for taking the time to share your positive experience.Sincerely, Hotel Manager

8/10 Bueno

BETH ANNE

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Thanks it would be nice to have a hot soak in a tub after driving, but the water was only a bit warmer than tepid
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hotel Manager, el 3 dic. 2022
Dear Guest,I'm sorry to hear that the water wasn't as warm as you would have liked. We always strive to provide the best experience for our customers, so we'll look into this to see what can be done to improve the temperature of the tub. Thanks for bringing this to our attention.Sincerely,Hotel Manager

4/10 Malo

Mary

Viaje familiar
No le gustó: Limpieza y servicio y personal
Top 3 of my worst hotel stays.
I was not impressed from the get go. I specifically chose this hotel because it had a pool. There website said nothing about it being out of service. The front desk person said it would be several days before it would be usable. Didn't happen during my 4 night stay. The toilet seat was smaller than the toilet itself. The mini fridge was filthy. The dresser and desk were terribly sticky. Each day I had to have my room card reactivated. On a daily basis I could smell cigarette and pot smoke. And to top it off, there was a dog that barked every morning for 15 minutes. I complained to the night manager about the smoke and dog barking. He said he would look into it, but nothing changed. I also said I felt I should get reimbursed for some of my charges as the pool was not usable. He said he would contact Hotels.com and take care of it. I also spoke with a front desk person upon checkout and told her what the night manager said. She said that he could not reimburse me. She basically blew me and my concerns off. Very poor customer service!!! The breakfast room and choices were average. Not terrible, not great.
Se hospedó 4 noches en octubre de 2022
Respuesta de Hotel Manager, el 23 nov. 2022
Dear Guest,We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guestsSincerely,Hotel Manager

2/10 Terrible

Vanessa

Se hospedó 3 noches en octubre de 2022

2/10 Terrible

John

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
None of the services were available. WiFi didn't work. Pool was down. Breakfast was poor. Would not stay at this location again. Room smelt of wet dog. Thin walls, we could hear every sound outside the room
Se hospedó 2 noches en octubre de 2022
Respuesta de Hotel Manager, el 18 oct. 2022
Dear Guest,I apologize for the inconvenience caused to you during your stay. We have shared your comment with our management team and requested to see what else can be done.Sincerely, Hotel Manager

4/10 Malo

Jena

No le gustó: Limpieza y servicio y personal
They did not change the sheets, I know this I work at a hotel. Also wasn’t will to give extra blankets. After I paid online I was asked to give my debit card which they ran for only a dollar to have for damages for extra blankets if their were any.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Manager, el 30 sept. 2022
Dear Jena,Thank you for posting a candid feedback from your recent stay with us. I would like to apologize for all the inconvenience caused to you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns. Again, thank you for the review and for staying with us. I hope that you would still consider staying with us again in the future.Sincerely,Hotel Manager

10/10 Excelente

Walter

Viaje de negocios
Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Manager, el 23 sept. 2022
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was very friendly overall enjoyed are selfs. Thank you
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Manager, el 8 oct. 2022
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

6/10 Aceptable

Amy

Se hospedó 2 noches en septiembre de 2022

6/10 Aceptable

Robert

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The rooms was clean and nice, staff friendly, easy access location. The price was very reasonable. Had issue with wifi connecting to laptop, was told they were having issues with wifi and were working on it and in the process of upgrading. My major issue was the door to the room didn't latch well and good strong push and it would open. I probably should have said something, but didn't. It was a nice location where I didn't think the chance of someone trying to get in was extremely low. I'm sure they probably would have given me another room, but didn't want to change rooms for only 2 nights
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Manager, el 10 sept. 2022
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

2/10 Terrible

Brian

Se hospedó 2 noches en agosto de 2022

4/10 Malo

John

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Overall disappointing. Within Columbia City your options are limited and unless you’re right in this area you’d be better off in Fort Wayne or Warsaw. First surprise was the pool was not working (not a big deal) but then got the WiFi is out and will be fixed this evening. Never got fixed. Also most of the people at this hotel seem like they live there full time or were part of the road crew. Ironically work release is next door. Reeked of marijuana and ramen most of the time we were here (1 day) also the constant people putting rocks in the door and my son kicking them out was somewhat amusing. Breakfast was what I expected. Rooms are not awful but the other stuff really drags it down.
Se hospedó 1 noche en agosto de 2022
Respuesta de Management, el 3 ago. 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.