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Opiniones de Holiday Inn Express Hotel & Suites Frankenmuth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Frankenmuth, an IHG Hotel
926 South Main Street, Frankenmuth, MI

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 643 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 236 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 58 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 39 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 1000 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Gerardo

Se hospedó 1 noche en julio de 2021
Respuesta de Trent L, el 31 jul. 2021
Thank you for taking the time to rate our hotel. I trust your stay was enjoyable and I hope to see you again very soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2021
Respuesta de Trent L, el 19 jul. 2021
Thank you for rating our hotel. I trust your stay was enjoyable and we hope to see you again soon!

8/10 Bueno

Erica, Grand Blanc

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was in a great location across from the River Shops, and we got the jacuzzi room which was great! The free breakfast was a nice perk but nothing to write home about. Staff were amazing and our housekeeper was also
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Brittany

Viaje en pareja
Le gustó: Servicios
Water wasn’t hot barely got to luke warm
Se hospedó 2 noches en marzo de 2024
Respuesta de Trent L, el 28 abr. 2024
Thank you for informing us, we will look into this and fix any deficiencies.

10/10 Excelente

stacey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to shopping. Nice, clean hotel with a friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Trent L, el 28 abr. 2024
Thank you for rating our hotel, I am glad you enjoyed your stay and hope to see you again soon.

6/10 Aceptable

Erin

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Our room was not equipped with any extra pillows or blankets/sheets for the pullout couch. The staff delivered what they could find which was great except the blanket was a like a thin sheet material. The hotel could invest in something better for a “blanket” for the pullout couch. My children were cold. We stayed Friday night so Saturday morning the kids swam after breakfast. My daughter found a sock at the bottom of the pool which matched another sock that was in the corner under a table. The garbage was overflowing in the pool area. Clearly it was not cleaned up.
Se hospedó 1 noche en marzo de 2024
Respuesta de Trent L, el 28 abr. 2024
Thank you for your feedback, we will use it to improve in all areas of service.

10/10 Excelente

Carla

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Staff was professional and cordial. The first night there my grandsons loved swimming in the indoor pool, then made hot chocolate. Our room was roomy, clean and perfect accomodations for the 5 of us - we had 2 queen beds and a full size pullout sofa. We were so centrally located we could have walked everywhere we wanted to go if we brought a wagon for our stuff. I would definitely recommend staying there and I would stay there again in Frankenmuth, MI.
Se hospedó 2 noches en marzo de 2024
Respuesta de Trent L, el 3 abr. 2024
Thank you so much! I am glad we were able to contribute to a good trip for you.

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff awesome!! They were so nice! Loved them
Se hospedó 1 noche en marzo de 2024
Respuesta de Trent L, el 29 mar. 2024
I am glad you enjoyed our staff! I hope you will visit us again very soon.

10/10 Excelente

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice staff! The parking is terrible. Needs more parking spaces. Not a deal breaker, but just not enough
Se hospedó 1 noche en marzo de 2024
Respuesta de Trent L, el 29 mar. 2024
I am glad you enjoyed our staff! The parking is a problem throughout town unfortunately. I hope you will visit us again very soon.

10/10 Excelente

Pam

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Check in was wonderful. Very friendly and informative desk clerk. We were in a suite that had a pull out couch, which we needed. Putting the bed together we found a dirty mattress pad and the blanket looked like a worn out rag. It was extremely thin and full of holes. My grandson wouldn't even use it. That is the only concern i I had. The rest of the facility was clean and very nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Trent L, el 29 mar. 2024
I am glad that you had a good overall stay. I will look into the bedding issue and take action to ensure our guests get the best, thank you for the feedback.

10/10 Excelente

Marcia

Se hospedó 2 noches en febrero de 2024
Respuesta de Trent L, el 29 mar. 2024
I am glad you had a good stay! I hope you will visit us again very soon.

8/10 Bueno

Harold

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff is always wonderful and breakfast is amazing.
Se hospedó 1 noche en febrero de 2024
Respuesta de Trent L, el 24 feb. 2024
Thank you so much! i am glad you enjoy our staff and the breakfast, we can't wait to see you again.

6/10 Aceptable

Bryan

Viaje en pareja
Le gustó: Condiciones de la propiedad
The property never got the booking from Expedia, so checkin took an hour. The room was pretty nice and reasonably priced, comfy bed, but there were families running the hallways hours after quiet time was supposed to be in effect, so that part wasn’t great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Trent L, el 21 feb. 2024
I am sorry about the noise problem, we will strive to keep quiet time just that.

10/10 Excelente

amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place. Easy walking to shopping and tourist things. Would stay again. Our room had a jucuzzi and everything was perfect.
Se hospedó 1 noche en febrero de 2024
Respuesta de Trent L, el 12 feb. 2024
I am so happy you enjoyed your stay with us! We hope you will visit us again very soon.

8/10 Bueno

Jennifer

Se hospedó 1 noche en febrero de 2024
Respuesta de Trent L, el 29 mar. 2024
I am glad you had a good stay! I hope you will visit us again very soon.

8/10 Bueno

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really love staying here. In walking distance to the Downtown of Frankenmuth.
Se hospedó 1 noche en enero de 2024
Respuesta de Trent L, el 2 feb. 2024
Thank you so much! I am glad you enjoy our proximity to the towns attractions.

6/10 Aceptable

Daniel

Viaje familiar
Far from events
Se hospedó 1 noche en enero de 2024
Respuesta de Trent L, el 28 ene. 2024
I am unsure what you mean, we are very close to anything happening in town.

10/10 Excelente

Claudia

Se hospedó 1 noche en enero de 2024
Respuesta de Trent L, el 12 feb. 2024
Thank you for rating our hotel! I am glad you had a good stay and look forward to seeing you again soon.

10/10 Excelente

Janice

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Trent L, el 8 ene. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you again soon.

8/10 Bueno

Harold

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Trent L, el 8 ene. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you soon.

10/10 Excelente

Imane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 8 ene. 2024
Thank you for rating our hotel! I am glad your stay was enjoyable and hope to see you soon.

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice location. Walking to downtown is an easy walk. Many choices for breakfast as well. Will stay here again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Trent L, el 2 feb. 2024
Thank you! I am glad you had a great stay and welcome your return.

10/10 Excelente

Valeria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would recommend due to the location.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 4 ene. 2024
I am so happy you enjoyed our great location! I hope you will visit us again soon.

8/10 Bueno

Shaun

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Cleanliness could be better.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 30 dic. 2023
Thank you for the feedback, we are always looking to improve!

6/10 Aceptable

Susan

Mattress was unc
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 2 feb. 2024
I am sorry you found the mattress too be uncomfortable, i hope the rest of your stay was better.

10/10 Excelente

Linn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 17 dic. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

6/10 Aceptable

Melissa

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Ok-if you're not picky
The room was not the cleanest. The bathroom floor hadn't been cleaned and underneath the sink was rather nasty with stains covered in dirt. There was black hair all over the shower and tub. Even my 16 yr old son made mention of it. The shower was really nasty and you could feel all sorts of ick that made it super slick, a fall hazard. We had to put a towel down to shower. There was dust or some type of white substance covering the table holding the phone. The beds were comfortable and clean. The breakfast was really great and the Wednesday attendant was super sweet and friendly! Housekeeper was friendly and helpful. The views were really pretty from the different windows and it's a convenient location. Super thin walls though apparently?? My 80 yr old mother and I were talking at 11:15pm and the room next door slammed on our wall 3 times. We then received a call from the front desk saying that we were creating a disturbance??! We didn't even have a TV on. The front desk was understanding and apologized for the Ken/Karen that was staying next door. If you want a good breakfast and great location, this is the place for you. If you need things to actually be clean or you are a Ken or Karen, definitely look elsewhere.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Trent L, el 17 dic. 2023
My apologies that your room was not up to standard, I have shared this with the staff in order to improve our quality of stay.

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 17 dic. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love the location
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 17 dic. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

2/10 Terrible

brenda

The website said clearly pet friendly. Upon arrival late evening was told website is not accurate and would not allow us to check in. Had to search for another hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 13 dic. 2023
The website does not say we are pet friendly, it says pets only service animals. I am sorry that we could not accommodate your pet.

10/10 Excelente

Wayne

Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 30 dic. 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!

8/10 Bueno

Norman

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 10 dic. 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.

10/10 Excelente

Michael T

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean and hotel area was very clean too. Breakfast was very good too.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Trent L, el 10 dic. 2023
I am so happy you enjoyed our cleanliness and breakfast! I hope you will visit us again soon.

8/10 Bueno

Scott A

Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 10 dic. 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.

10/10 Excelente

Timo

Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 30 dic. 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!

2/10 Terrible

dennis

Viaje en pareja
Le gustó: Servicio y personal
Our room was on the second floor. We asked not to be near vending or elevator because we don’t like the mechanical noise. Instead we put above a maintenance/housekeeping room. There was a loud mechanical hum until about 2am. I think laundry ? It was bad..
Se hospedó 2 noches en diciembre de 2023
Respuesta de Trent L, el 6 dic. 2023
I am sorry, sometimes the staff does not think of such things, we will strive to be more attuned to the guests perception.

10/10 Excelente

Debra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Trent L, el 6 dic. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 6 dic. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

8/10 Bueno

Allison

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trent L, el 6 dic. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

8/10 Bueno

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location to all Frankenmuth has to offer! Much quieter option than the larger hotels.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Trent L, el 6 dic. 2023
Thank you so much! I am glad you enjoyed your visit and hope you will return.

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 30 nov. 2023
Thank you so much! I am glad you had a great stay and we hope you will visit us again.

10/10 Excelente

Katie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were absolutely incredible! We have a young family so we booked the two king bed suite. Reasonably priced and was so spacious! Worked perfectly to have the bedroom separate from the sitting area/kitchenette. The pool was wonderful for our little girls and the breakfast was fantastic! Jodi went out of her way to make our morning experience (which with a little started at 6am) incredible and was so friendly and kind with our 2 year old! Overall an incredible stay, we will absolutely be staying there again, as we visit Frankenmuth annually!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 30 nov. 2023
Thank you so much! I am glad you had a great stay and we hope you will visit us again.

10/10 Excelente

debra

Viaje en pareja
Le gustó: Condiciones de la propiedad
Not enough parking for guests
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 30 nov. 2023
I am sorry you had difficulty with parking, i trust the rest of your stay was satisfactory.

10/10 Excelente

Joshua

Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 17 dic. 2023
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 30 nov. 2023
Thank you so much! i am glad you had a great stay and we hope you will visit us again.

10/10 Excelente

Jerry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 30 nov. 2023
Thank you so much! i am glad you had a great stay and we hope you will visit us again.

8/10 Bueno

Elise

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location and excellent breakfast.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 30 nov. 2023
Thank you so much! i am glad you had a great stay and we hope you will visit us again.

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Excellent hotel
A very nice hotel located right across from the river shops and a short walk to the Main Street shops. Breakfast was very good and had some nice options. The cinnamon rolls are delicious. Our room was very spacious and the only negative thing I have to say would be the pull out couch was very uncomfortable when sitting on it as well as very bad when used as an extra bed for the kids.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Trent L, el 15 nov. 2023
Thank you for your feedback, I am glad you had a good stay and hope you will return.

10/10 Excelente

Tonya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and convenient
Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 15 nov. 2023
Thank you! I am glad you enjoyed your stay. We look forward to being your host again.

8/10 Bueno

Janice

Se hospedó 1 noche en noviembre de 2023
Respuesta de Trent L, el 15 nov. 2023
Thank you for the rating! I am glad you had a good stay and hope you will return soon.