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Opiniones de LUME Boutique Hotel, Autograph Collection

LUME Boutique Hotel, Autograph Collection
Neckarstrasse 7-13, Frankfurt

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 208 de 306 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 67 de 306 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 306 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 306 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 306 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de AMERON Frankfurt Neckarvillen Boutique Team, el 8 ago. 2022
Dear Alejandro, thank you for your great ranking. We are looking forward to your next visit. Your AMERON Frankfurt Neckarvillen Boutique Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2019
Respuesta de Gisbert, el 7 oct. 2019
Dear Expedia Guest, Thank you for stying with us and rating us five out of five. We love to hear you oviously enjoyed your stay with us and we love to welcoming you soon again. Kind regards Gisbert J. Kern General Manager

10/10 Excelente

Harold

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was excellent. Rooms feel new and fresh. Excellent decor. Nicely appointed bathrooms. Quiet hotel, maybe too quiet for some, but location is excellent.
Se hospedó 1 noche en abril de 2024
Respuesta de Alla Kindt I Guest Relations Manager, el 4 abr. 2024
Dear Harold,Thank you for your fantastic feedback! We are delighted to hear that you found our hotel staff excellent and that you enjoyed the new and fresh feel of our rooms. It is wonderful to know that you appreciated the excellent decor and the nicely appointed bathrooms. Also, we are pleased that you found our location excellent. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay!Warm regards,Alla KindtGuest Relations Manager

8/10 Bueno

Werner

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Isabelle Semmler / Front Office Manager, el 29 mar. 2024
Lieber Werner,vielen Dank für deine Bewertung und die 4 von 5 Punkten! Es freut uns sehr, dass du mit deinem Aufenthalt zufrieden warst. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße,Isabelle SemmlerFront Office Manager

10/10 Excelente

Gabriel

Se hospedó 1 noche en febrero de 2024
Respuesta de Isabelle Semmler / Front Office Manager, el 29 mar. 2024
Dear Gabriel,Thank you so much for your wonderful review and for awarding us 5 out of 5 points! We are thrilled to hear that you had a fantastic stay with us. We look forward to welcoming you back soon!Warm regards,Isabelle SemmlerFront Office Manager

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful in Every Way
One of the best hotels I have stayed at. From the moment walking in to the moment leaving, the staff was extremely hospitable and helpful. Beds were very comfortable. Breakfast was delicious. Even the smell when you walk into the lobby was luxurious. I look forward to returning each time I visit Frankfurt.
Se hospedó 1 noche en enero de 2024
Respuesta de Isabelle Semmler / Front Office Manager, el 7 feb. 2024
Dear Ashley,Thank you so much for your glowing review! We're thrilled to hear that your stay was a perfect 10 out of 10. Our team takes pride in providing exceptional hospitality, and it's wonderful to know that you found our staff to be extremely hospitable and helpful. We're delighted that you enjoyed the comfortable beds, delicious breakfast, and the luxurious ambiance in our lobby. We can't wait to welcome you back to Frankfurt and provide you with another fantastic experience.Best regards,Isabelle Semmler

10/10 Excelente

Dany Albert

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel muito confortável, com uma equipe atenciosa e ótimo café da manhã.
Se hospedó 7 noches en enero de 2024
Respuesta de Isabelle Semmler / Front Office Manager, el 4 feb. 2024
Dear Dany,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel very comfortable and enjoyed the attentive service from our staff. It's fantastic to know that the breakfast met your expectations.Your positive feedback motivates us to continue delivering exceptional service and ensuring our guests have a comfortable and enjoyable stay. If there's anything specific you loved about your experience or any suggestions you may have, we would love to hear more.We appreciate your choice to stay with us and look forward to welcoming you back for another delightful stay.Warm regards,Isabelle Semmler

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Isabelle Semmler / Front Office Manager, el 25 ene. 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We appreciate your rating of 8 out of 10.We're delighted to hear that you enjoyed your stay, and we value your input. If there's anything specific that you think we could improve upon or if you have any additional comments, please feel free to let us know.We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience.Best regards,Isabelle Semmler

10/10 Excelente

Magdalena

Se hospedó 1 noche en enero de 2024
Respuesta de Isabelle Semmler / Front Office Manager, el 7 feb. 2024
Dear Magdalena,Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you loved or any way we can make your next visit even better, feel free to share. We look forward to welcoming you back soon!Warm regards,Isabelle SemmlerFront Office Manager

10/10 Excelente

Charlie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
6 out of 5 Stars!
If I could give a 6th star for our experience at this hotel, I would! The staff went above & beyond to ensure we had the best experience possible. They were very nice & helpful. Additionally, the hotel was very clean & in an excellent location on an 8-minute walk from the Frankfurt HBF & a 10-minute walk to the okd town square.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 7 ene. 2024
Dear Charlie,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are thrilled to hear that you would give us a 6th star for your experience at our boutique.Our team is dedicated to providing exceptional service, and we are delighted that you found our staff to be friendly and helpful. It's our priority to go above and beyond to ensure our guests have the best possible experience during their stay.We also appreciate your compliments on the cleanliness of the hotel. Maintaining a clean and comfortable environment is one of our top priorities, and we're glad to know that it contributed positively to your stay.We are pleased to be in such a convenient location for our guests, and we're happy that you found it convenient for your travels. Being in walking distance to the Frankfurt main station and to the old town square is indeed a great advantage.Thank you once again for choosing our boutique, and we look forward to welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions you may have, feel free to share them. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences.Best regardsIsabelle SemmlerFront Office Manager

10/10 Excelente

Theresa Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was great! It was walkable to many parts of the city. Easy walk to the train station in one direction, or the river and events in the other. Everyone was friendly and inviting and helpful. We had a great stay.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 29 dic. 2023
Dear Theresa Marie,Thank you for taking the time to share your fantastic experience with us! We are thrilled to hear that you had a great stay and that our hotel met your expectations. It's wonderful to know that our convenient location, making it walkable to many parts of the city, contributed to the overall enjoyment of your visit.We're delighted that you found our staff friendly, inviting, and helpful. Providing excellent service is our priority, and it's rewarding to hear that our team made a positive impact on your stay.If there's anything specific you enjoyed or if you have any suggestions for us to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another memorable visit.Thank you for choosing our boutique!Best regardsIsabelle Semmler

6/10 Aceptable

Barbara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not as good the second time around ….
My second time in this hotel - the first stay was in the spring of 2023 - and I had enjoyed it so much, I booked again for December 2023. Although I had booked a deluxe room again, this time around the room allocated was much smaller and some of the amenities were missing (bathrobe, slippers). Had asked for a quiet room (and the room was stated to be noise insulated) but was woken up at 5am each morning by noisy delivery trucks……
Se hospedó 2 noches en diciembre de 2023
Respuesta de Christine Laun, el 20 dic. 2023
Dear Barbara,thanks for sharing your experience with us. We're really sorry to hear that your second stay didn't live up to the first one. It's definitely not the experience we want our guests to have. We'll make sure to address the issues you mentioned with the missing amenities, as well as the noise disturbances in the morning. Your feedback is really important to us, and we'll do everything we can to make sure your next stay is much more enjoyable.We will be happy to bring you a bathrobe and slippers to your room at any time on request.We hope you'll give us another chance in the future. Let us know if there's anything else we can do to make your stay better next time! Warm regards

4/10 Malo

Mark

Viaje en pareja
No le gustó: Servicio y personal y servicios
Shortage of items at breakfast. Added charge for coffee to my bill AFTER checkout and after agreement NOT to charge. Very dark corridors etc. Staff generally apathetic. Great location, great looking building.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 16 dic. 2023
Dear Mark,Thank you for sharing your feedback with us. We appreciate your honesty and regret that your experience fell short of expectations.We apologize for the inconvenience caused by the shortage of items at breakfast and the added charge for coffee, which contradicted our previous agreement not to charge. Please rest assured that we take this matter seriously and will address it with our team to ensure such lapses do not recur.Additionally, we are sorry to hear about your perception of our staff's demeanor. Providing attentive and caring service is our priority, and we regret if you felt otherwise during your stay.On a positive note, we're pleased that you liked our great location and the aesthetic appeal of our building. Your feedback is crucial in helping us improve, and we hope to have the opportunity to make it right during your next visit.If there are any specific details you would like us to address or if there's anything else you'd like to share, please feel free to reach out. We value your input and look forward to the chance to welcome you back for a more positive experience.Warm regards,Isabelle Semmler

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice rooms, great service and location
Se hospedó 1 noche en noviembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 16 dic. 2023
Dear Chris,Thank you for taking the time to share your fantastic feedback! We're thrilled to hear that you had a perfect stay, with a rating of 10 out of 10 points. Your compliments about our nice rooms, great service, and convenient location are truly appreciated.We're delighted to have contributed to a positive experience for you. If there's anything specific you enjoyed or any suggestions you'd like to share, feel free to let us know. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Isabelle Semmler

10/10 Excelente

Sarah

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice rooms and very comfy beds. Great buffet breakfast. Friendly helpful staff. Only complaint was the bar was closed one evening for a private function. Always annoying when you have picked hotels for the amenities offered and then they are not available.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 16 dic. 2023
Dear Sarah,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear you enjoyed our nice rooms, comfortable beds, and the great buffet breakfast. Your compliments about our friendly and helpful staff are truly appreciated.We apologize for the inconvenience regarding the closure of the bar for a private function. We understand how important it is to have access to all amenities, and we're sorry for any disruption this may have caused. Your feedback is valuable, and we will certainly take it into consideration as we strive to improve our services.We hope this isolated incident won't overshadow your overall positive experience, and we look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.If there's anything else you'd like to share or if there are specific preferences you have for your next visit, please let us know. We're here to ensure your future stays are seamless and delightful.Warm regards,Isabelle Semmler

4/10 Malo

Kimon

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Staff at reception are very friendly and accommodating. Room cleaning services come too early for our preferences and knock on door despite a ‘do not disturb’ notice on door. Room services failed to clean our room or change towels, despite us following their procedure of informing reception we had vacated the room for the day. Breakfast is until 11am on weekends and there is a menu of options to choose from the kitchen but we were told at 10:45 that the kitchen was already closed and we could not have the order we requested, despite being told by another member of staff that the kitchen was open till 11am on weekends. On second day room was cleaned just after we left as again we followed the hotel procedure but it was annoying that we had to check twice it would get done. It’s not the sort of service one expects or needs to check of such a hotel. On the checkout morning again (3 days in a row now) we got a knock on the door from room services!! We informed them we were checking out and could clean the room after we left! When at the reception checking out we were asked to pay €120 for breakfasts taken, which was embarrassing as we had breakfast included and paid for in our bookings. So overall definitely not a 5* service for such a lovely hotel. I can also add that bed linens were not changed at all during our stay nor were they checked if they were or were not clean. Uber taxis cannot find the hotel at all, but that’s not the fault of the hotel so do not use Uber there.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 7 dic. 2023
Dear Kimon,Thanks a bunch for sharing your feedback, and we appreciate your compliments on our friendly and accommodating reception staff.We're genuinely sorry to hear about the challenges you faced during your stay. The issues with room cleaning, the breakfast service, and the unexpected knocks are not reflective of the high standards we aim to provide. We'll be addressing these concerns internally to ensure improvements moving forward.Regarding the confusion during checkout, we sincerely apologize for the mix-up with the breakfast charges. This should not have happened, and we're investigating the issue to prevent such instances in the future.Your note about bed linens and the Uber taxi difficulty is duly noted, and we'll take steps to enhance these aspects of our service.We appreciate your patience and understanding. If your travels bring you back our way, we'd love the chance to make it up to you.Kind regardsIsabelle SemmlerFront Office Manager

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall very nice room. Hot water was an issue, very spotty.room was cool, could not get it warmer. Bar closed one night for private function. Amenities listed says there is a bar
Se hospedó 3 noches en noviembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 7 dic. 2023
Dear Ian,Thanks a lot for sharing your thoughts on your recent stay! We're glad to hear you enjoyed the room overall, but we're sorry to learn about the issues you faced with hot water and room temperature. Your feedback is crucial, and we'll be sure to address these concerns to improve our services.Regarding the bar closure for a private event, we apologize for any inconvenience. We understand the importance of having access to listed amenities and will strive to communicate such closures more effectively in the future.We appreciate your understanding, and if there's anything specific you'd like us to address or if you plan to stay with us again, please feel free to reach out. We'd love to make it right!Kind regardsIsabelle SemmlerFront Office Manager

6/10 Aceptable

Walter

Viaje en pareja
Nothing to do at property. No American tv channels
Se hospedó 4 noches en noviembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 14 nov. 2023
Dear Walter,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.We apologize if you felt there was a lack of activities on our property. We are constantly looking for ways to enhance the guest experience, and your input is valuable to us. If there are specific activities or amenities you were hoping for, we would love to hear your suggestions to better meet your expectations.Regarding the television channels, we're sorry to hear that there weren't American channels available during your stay. We understand the importance of having a variety of channels to choose from. We'll certainly look into this matter and see how we can improve the channel selection for our international guests.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a future stay, where we can make every effort to address your concerns and provide a more enjoyable experience.Thank you again for your feedback.Best regards,Isabelle Semmler

10/10 Excelente

Whitney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was here for 5 nights and the staff was friendly and responsive. Laundry service was timely and well done. The location is less than 10 Minutes from 2 train stations and moments from several good restaurants.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 14 nov. 2023
Dear Whitney,Thank you so much for choosing to stay with us at our boutique! We're delighted to hear that you had a pleasant 5-night stay.It warms our hearts to know that you found our staff to be friendly and responsive. We strive to create a welcoming atmosphere, and it's always rewarding to receive positive feedback about our team. We're also thrilled to hear that you were satisfied with our laundry service; timely and well-done service is what we aim for.We take great pride in our convenient location, and we're glad to know that you found it to be within easy reach of two train stations and surrounded by excellent dining options. Providing our guests with easy access to transportation and a variety of dining choices is a priority for us.Once again, thank you for taking the time to share your experience. We hope to welcome you back to our boutique in the future for another enjoyable stay.Safe travels!Isabelle Semmler

10/10 Excelente

sachiko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Christine Laun, el 30 oct. 2023
Dear Sachiko,hank you so much for taking the time to leave us a wonderful 5-star review! It means a lot to us.We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. It's always our goal to provide our guests with exceptional service and a comfortable environment, and we're delighted that we were able to meet your expectations.Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back soon for another memorable stay. If there's anything else we can do for you, please don't hesitate to let us know.Warmest regardsChristine LaunAssistant Front Office Manager

4/10 Malo

Cliente verificado

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
東西失竊
房務人員有偷竊行為,明確表明不需要整理服務,卻還是擅自進入了我的房間,並且之後發現有東西遺失。 跟飯店表示後,試著幫我找回來,但房務人員只給回了部分物品。
Se hospedó 2 noches en octubre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 25 oct. 2023
Dear valued guest,Thank you very much for your evaluation and for giving us the opportunity to clarify the situation directly at the reception. I would like to formally mention that our staff does not steal and that the safety of our guests is a high priority for us.The reception staff had taken your empty Dior bag out of the room, assuming that it was part of the normal garbage. After you have informed the reception, the empty bag was brought directly back to you. Of course, we deeply regret this mistake and would like to sincerely apologize to you.Thank you for your understanding.Kind regardsIsabelle SemmlerFront Office Manager

10/10 Excelente

Jeffery

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful and Comfortable Hotel
This is a beautiful and comfortable hotel. The room has a great design and a comfortable bed. It is a Marriott hotel and is a bit expensive but worth it. It is within walking distance of the main train station and the old town. The breakfast is good but a little expensive. Overall we had a great stay here.
Se hospedó 2 noches en octubre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 25 oct. 2023
Dear Jeffrey,I'm so glad to hear that you had such a wonderful stay at our boutique.Your kind words about our beautiful and comfortable hotel, as well as the room's design and cozy bed, mean a lot to us. We're always aiming for a top-notch experience for our guests.You're right, being a Marriott hotel, we do aim for a certain level of quality, and it's great to hear that you found it worth it. Plus, the convenience of being within walking distance of the main train station and the old town is a definite plus.We understand your comment about the breakfast; it's a balance between quality and cost, and we appreciate your feedback on that.It truly means the world to us that you had such a great stay, and we can't wait to welcome you back. When you decide to return, just drop us a line, and I'll make sure everything's set up for another wonderful experience.Take care and see you soon!Kind regardsIsabelle Semmler

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Go-to hotel in Frankfurt
Great hotel in great location. Close enough to walk from train station, close enough to walk to all the sites, shopping, restaurants, opera and churches. Only a 15-20 minute car ride to the airport. Good breakfast, great rooms but gym is lacking free weights. Will definitely stay here again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Christine Laun, el 15 oct. 2023
Dear David,thanks so much for your awesome review of our hotel! We're thrilled to hear that you had a great stay and enjoyed our fantastic location. Being within walking distance of the train station, attractions, shopping, restaurants, opera, and churches is definitely a plus!We're glad you found our breakfast to be good and our rooms to be great. We apologize if our gym didn't meet your expectations in terms of free weights. We appreciate your feedback and will definitely take it into consideration for future improvements.It's fantastic to know that you had such a positive experience with us that you're already planning to stay here again. We can't wait to welcome you back!Take care and see you soon.Christine LaunAssistant Front Office Manager

2/10 Terrible

Ayfer

Se hospedó 1 noche en octubre de 2023
Respuesta de Christine Laun, el 15 oct. 2023
Dear Ayfer,Thanks for taking the time to share your feedback about your recent stay at our hotel. We we apologize for any inconvenience caused. Your comfort and satisfaction are our top priorities, so we're disappointed to hear that we didn't meet those standards on this occasion.Once again, thank you for sharing your thoughts with us. We hope you'll give us another chance in the future to provide you with a much better experience.Warm regardsChristine LaunAssistant Front Office Manager

10/10 Excelente

Jamison

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is in a beautiful building, waking distance to main train station and old city. Would stay again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Christine Laun, el 10 oct. 2023
Dear Jamison,Thanks so much for taking the time to leave us review! We're thrilled to hear that you enjoyed your stay at our hotel. We totally agree that our building is beautiful, and we're glad you appreciated it too.We truly appreciate your kind words and are delighted to hear that you would choose to stay with us again. It means a lot to us knowing that we've made a positive impression on you.If there's anything else we can do for you or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. Looking forward to welcoming you back soon!Warm regardsChristine LaunAssistant Front Office Manager

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel and staff. Only issue a lot of druggies next door
Se hospedó 3 noches en octubre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 8 oct. 2023
Dear Jane,thank you very much for your amazing review! We are very happy that you enjoyed your stay in our boutique and hope to welcome you back soon in the heart of Frankfurt.Best regardsIsabelle

8/10 Bueno

Jeong-Kyu

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
단기여행
지하에 바가 있어서 약간 시끄러울 수 있으나, 전체적으로 넓고 깔끔했다. 다만 침대 시트에 얼룩이 남아있었다.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Christine Laun, el 7 oct. 2023
Dear Jeong-Kyu,thanks for taking the time to share your thoughts on our hotel. We really appreciate your feedback.Regarding the bar in the basement, we understand that it can get a bit noisy at times. We apologize if this affected your stay in any way. We'll definitely take note of this and see if there's anything we can do to minimize the noise levels for future guests.Please rest assured, cleanliness is of utmost importance to us, and we'll make sure to address this issue immediately with our housekeeping team. Your comfort is our top priority, and we'll do everything we can to ensure a spotless experience for you and all our guests.Once again, thank you for sharing your thoughts with us. We hope o have the opportunity to welcome you back soon, so we can provide you with an even better experience next time!Warm regardsChristine LaunAssistant Front Office Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Christine Laun, el 3 oct. 2023
Dear valued guest,thanks for taking the time to leave a review about your recent stay at our hotel. We really appreciate your feedback, as it helps us improve our services and make sure our guests have the best experience possible.However, we're sorry to hear that your overall experience didn't meet your expectations. We understand that there were some aspects that you weren't completely satisfied with. If there's anything specific you'd like us to address or if you have any further suggestions, please feel free to reach out to us directly.Thank you again for your honest feedback. We truly appreciate your support and hope to welcome you back soon for a more enjoyable stay.Warm regardsChristine LaunAssistant Front Office Manager

8/10 Bueno

Tiago

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de Christine Laun, el 3 oct. 2023
Dear Tiagothank you so much for taking the time to share your feedback about your recent stay at our hotel.We truly appreciate your review and are thrilled to hear that you had a great experience overall.Once again, thank you for choosing our hotel and for sharing your experience. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Warm regardsChristine LaunAssistant Front Office Manager

10/10 Excelente

Shiva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful rooms, great location
Beautiful hotel, in a nice quiet area but all shopping and restaurants within an easy walk. The rooms were beautifully decorated. Receptionists were extremely polite and kind.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Christine Laun, el 1 oct. 2023
Dear Shiva,thanks so much for taking the time to leave us such a lovely review! We're thrilled to hear that you found our hotel beautiful and enjoyed the peaceful surroundings. It's great to know that you found all the shopping and restaurants conveniently located within walking distance.We take pride in our beautifully decorated rooms, so it's wonderful to hear that you appreciated the attention to detail. Our team of receptionists are always striving to provide the best service possible, so we're glad to hear that they were extremely polite and kind during your stay.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regardsChristine LaunAssistant Front Office Manager

10/10 Excelente

kennard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 30 sept. 2023
Dear kennard,thank you very much for this amazing 5 star rating!We are delighted to hear that you had a great stay in our boutique .We hope to welcome you back soon in the heart of Frankfurt.Best regardsIsabelle

8/10 Bueno

Lise

Se hospedó 2 noches en septiembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 26 sept. 2023
Dear Lise,thank you very much for your great review and your stay in our lovely boutique.We are happy to read that you had a nicew stay with us.We are looking forward to welcome you back soon in the heart of Frankfurt.Kind regardsIsabelle SemmlerFront Office Manager

8/10 Bueno

roman

Le gustó: Limpieza
Se hospedó 3 noches en septiembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 24 sept. 2023
Dear Roman,Thank you for your review and rating us 4 out of 5! We appreciate your feedback and are glad you had a positive experience during your stay. If there's anything specific you'd like to share with us to make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon!Best regardsIsabelle SemmlerFront Office manager

10/10 Excelente

Tor-Are

Se hospedó 3 noches en septiembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 24 sept. 2023
Dear Tor-Are,Wow, thank you so much for your fantastic review! We're absolutely thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us.Your positive feedback means the world to us, and it's wonderful to know that we were able to meet and exceed your expectations. We always strive to provide the best possible experience for our guests, and your kind words are a testament to our efforts.We genuinely appreciate your support and hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or anything you'd like to see improved, please feel free to share your thoughts. We value your input as it helps us continue to enhance the guest experience.Thank you for choosing us as your home away from home. Here's to many more perfect 10 stays in the future!Kind regardsIsabelle SemmlerFront Office Manager

10/10 Excelente

susanne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hyggeligt og venligt
Dejligt hotel med super god beliggenhed - hyggeligt og venligt
Se hospedó 2 noches en septiembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 20 sept. 2023
Dear Susanne,Thank you so much for taking the time to share your feedback about your recent stay with us at our boutique. It's always a pleasure to hear from dear guests like you!We're thrilled to hear that you found our hotel delightful and appreciated our superb location. Our team strives to create a cozy and friendly atmosphere for all our guests, and it's heartwarming to know that you felt the warmth of our hospitality.Your positive comments mean the world to us, and we look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regardsIsabelle Semmler

10/10 Excelente

A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant quiet hotel. Easy access to city centre.
Very nice hotel in a quiet street although near to good restaurants and short walk to the old town, Main Tower and river. The hotel itself had well appointed rooms and very quiet. Nice breakfast and very friendly helpful staff.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Christine Laun, el 16 sept. 2023
Thanks so much for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay at our hotel. We agree, our location is pretty awesome – tucked away on a quiet street, yet still close to some fantastic restaurants and just a short stroll to the old town, Main Tower, and the river.We're glad you found our rooms well appointed and quiet. We believe that a good night's sleep is essential for a great stay. And of course, we're delighted that you enjoyed our breakfast spread. We always strive to offer a variety of tasty options to start your day off right.But what truly makes us proud is our friendly and helpful staff. We're lucky to have such a fantastic team who genuinely care about our guests' experiences. They'll be thrilled to hear that their efforts made a positive impact on your stay.Thanks again for choosing our hotel, and we hope to welcome you back soon!Warm regardsChristine LaunAssistant Front Office Manager

8/10 Bueno

Mandy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Christine Laun, el 13 sept. 2023
Dear Mandy,Thanks so much for taking the time to leave us a review! We really appreciate your feedback and are thrilled that you enjoyed your stay with us.We're sorry to hear that there were a few aspects that didn't quite meet your expectations, but we're glad that overall you had a positive experience. We always strive to provide the best possible service to our guests, and your feedback helps us improve.We hope to have the pleasure of welcoming you back in the future, and we'll do our best to make your next stay even better. If there's anything else we can do for you, please don't hesitate to reach out.Thanks again for choosing our hotel, and we hope to see you soon!Christine LaunAssistant Front Office Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Service needs improvement
The hotel itself was good but there was a dj concert happening two buildings down and it was so loud that I could not sleep. The hotel merely responded with earplugs that did not help at all. The service about it was off putting. I’d check before booking at this place that there’s no events happening nearby.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Christine Laun, el 13 sept. 2023
Dear valued guest,first of all, thanks a lot for choosing our hotel for your stay. We're really glad to hear that you found the hotel itself to be good. However, we're truly sorry to hear about the inconvenience caused by the DJ concert happening nearby. We understand how frustrating it can be when noise disrupts a good night's sleep.We apologize if the earplugs we provided didn't help alleviate the noise issue. We always strive to provide the best service possible, and we're sorry if we fell short in this instance. We'll definitely take your feedback into consideration and work on finding better solutions for similar situations in the future.We completely understand your concern about checking for nearby events before booking. It's always a good idea to inquire about any potential noise disturbances in the area, especially if you're looking for a peaceful and quiet stay.Once again, we apologize for any inconvenience caused and appreciate your understanding. If you ever decide to give us another chance, we'll make sure to provide you with a more enjoyable and peaceful experience.Take care and have a great day!Kind regardsChristine LaunAssistant Front Office Manager

10/10 Excelente

Katie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 27 sept. 2023
Dear Katie,Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to know that you had a fantastic stay with us. It means a lot to us that you took the time to share your positive experience.We can't wait to welcome you back again soon for another great stay. If you ever need anything or have any special requests, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.Kind regardsIsabelle

10/10 Excelente

James Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a lovely hotel. Staff was excellent. Our room was great, well appointed, large for European standards, we faced the back of the building on the top floor and it was very quiet, we have really enjoyed it
Se hospedó 1 noche en septiembre de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 6 sept. 2023
Dear James,I'm so glad to hear you had a wonderful stay at our hotel! It's awesome that you found our staff to be excellent and enjoyed your well-appointed, spacious room. Being on the top floor with a quiet atmosphere must have been really relaxing. We're thrilled you had such a positive experience with us.If you ever plan to visit again, please feel free to reach out with any special requests or preferences you may have. We're here to make your next stay even more enjoyable!Kind regardsIsabelle Semmler

10/10 Excelente

SUZANNE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the Lume boutique hotel is located within walking distance from the train station. Also walkable to shopping, the old town, beautiful river walk, and museums. It’s also close to many restaurants. Hotel itself is very chic and staff are courteous and very helpful with any questions. Great stay in Frankfurt.
Se hospedó 2 noches en agosto de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 1 sept. 2023
Dear Suzanne,Thank you so much for your wonderful review! It's fantastic to hear that you enjoyed your stay at The Lume boutique hotel and that you found our location convenient for exploring Frankfurt.We're thrilled that you appreciated the chic ambiance of our hotel and our courteous and helpful staff. Providing exceptional service is always our priority, and it's heartening to know we met your expectations.Should you ever return to Frankfurt, please don't hesitate to reach out. We'd love to host you again and make your next stay just as great!Warm regards,Isabelle SemmlerFront Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bien
Se hospedó 3 noches en agosto de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 1 sept. 2023
Dear valued guest,Thank you for your brief but positive feedback! We're delighted to hear that you found your stay to be "Très bien." Your friendship and support mean a lot to us.If you have any specific comments or suggestions you'd like to share to make your future stays even better, please feel free to let us know. We're here to ensure you have a wonderful experience.Looking forward to your next visit!Kind regardsIsabelle SemmlerFront Office Manager

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and pretty excellent staff
Se hospedó 1 noche en agosto de 2023
Respuesta de Christine Laun, el 13 sept. 2023
Dear Megan,thank you very much for this great review.We are happy that you enjoyed your stay with us that much and hope to welcome you back in th futue.With best regardsChristine LaunAssistant Front Office Manager

8/10 Bueno

Heidi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very pleasant. The front desk staff also very nice. We had a big problem parking. There is no parking on site so we were directed to a parking garage that took us a good hour to find. Other than that, it was a nice stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 15 ago. 2023
Dear Heidi,Thanks a ton for your awesome review! I'm so glad you enjoyed the room and that our front desk team left a good impression on you. Your kind words really mean a lot to us.I'm really sorry to hear about the parking hassle you had to go through. It's definitely frustrating when logistics like that don't go smoothly. I appreciate your patience in finding the parking garage even though it took quite a while. We'll definitely look into how we can make this process smoother for our guests in the future.Despite the parking hiccup, I'm thrilled that you had a nice stay overall. If you decide to visit again, please don't hesitate to reach out. It'd be fantastic to have you back!Wishing you all the best,Isabelle SemmlerFront Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr schönes Hotel, sehr schön renoviert.
Se hospedó 2 noches en julio de 2023
Respuesta de Christine Laun, el 5 ago. 2023
Dear valued guest,thank you so much for your kind words and for taking the time to write a review about our hotel. We are thrilled to hear that you had a very nice stay and that you appreciated our hotel design.We are delighted that you found our hotel to be very nice. It means a lot to us that you enjoyed your stay and that we were able to meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and it is wonderful to know that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsChristine LaunAssistant Front Office Manager

10/10 Excelente

david

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
10 of 10
The hotel is close to the center, the rooms and the hotel are in excellent condition, excellent service
Se hospedó 2 noches en julio de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 27 jul. 2023
Dear David,I saw your awesome review, and it put a huge smile on my face! Thanks a bunch for taking the time to share your experience staying at our hotel.I'm thrilled to hear that you liked the location. Being close to the center is super convenient, right? I is great to read how much you love exploring the city, and having everything within reach must've made your trip even better!And yes, our team has been putting in a lot of effort to keep the rooms and the entire hotel in tip-top condition. I knew you'd appreciate that! We want every guest to feel comfortable and have a great stay, just like when we hang out together.Your compliments about the excellent service mean the world to us. We always aim to treat our guests like friends, and it's heartwarming to know that it shines through. You know, it's the kind of service we'd provide to each other when we plan those fun adventures!Thanks again for the fantastic review, and for being such a great friend to our boutique. Can't wait to have you back at the hotel soon! Kind regardsIsabelle SemmlerFront Office Manager

10/10 Excelente

MARCO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I stayed on the first day the hotel was changed to LUME it was a great stay. The staff at front desk spoke english/spanish/german. The bar staff guys were great!!! Great mixed drinks and great music and vibe on the weekends. My room was clean and overall 5 stars overall I would stay there again. Its more of a adult boutique hotel if you like that vibe.
Respuesta de Isabelle Semmler / Front Office Manager, el 24 jul. 2023
Dear Marco,Thank you for sharing your wonderful experience at our hotel during your recent stay when we transitioned to LUME. We are delighted to hear that you had a great stay and that our staff at the front desk made you feel welcome with their multi-lingual skills in English, Spanish, and German.It's fantastic to know that you enjoyed the excellent service provided by our bar staff and that you had a great time with the mixed drinks, music, and vibe during the weekends.We take great pride in providing clean and comfortable rooms for our guests, and we are thrilled to receive a 5-star rating from you.We are glad to hear that you appreciate the boutique hotel atmosphere and that you would choose to stay with us again. It's our pleasure to create a unique and enjoyable ambiance for our guests to experience.Thank you for choosing our hotel, and we look forward to hosting you again for another memorable stay. If there is anything specific you would like for your next visit, please feel free to let us know, and we will be more than happy to assist you.Once again, thank you for your kind words, and we can't wait to welcome you back.Best regards,Isabelle Semmler

10/10 Excelente

Bradley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful and quiet and clean with great dining options right around the corner.
Se hospedó 1 noche en julio de 2023
Respuesta de Christine Laun, el 13 jul. 2023
Dear Bradley,thank you for taking time to share your kind feedback with us.We are happy that you enjoyed your stay and we hope to welcome you back soon.With best regardsChristine LaunAssistant Front Office ManagerLUME Boutique Hotel

8/10 Bueno

Matthew

Se hospedó 1 noche en julio de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 2 ago. 2023
Dear Matthew,Thanks for taking the time to share your thoughts about our hotel. I really appreciate your feedback, and I'm glad to hear that you had a good overall experience during your stay. We're constantly striving to provide the best service and amenities for our guests, and your comments will surely help us improve even further.If there's anything specific that you think we could have done better to earn that extra point, please feel free to let me know. Your opinion matters a lot to us, and we want to make sure your next stay with us exceeds your expectations.Looking forward to seeing you again soon, and thank you for choosing our hotel!Best regards,Isabelle

10/10 Excelente

Tatsuya

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There is a quiet area and convenience for transferring
Se hospedó 4 noches en junio de 2023
Respuesta de Isabelle Semmler / Front Office Manager, el 3 jul. 2023
Dear Tatsuya,thank you very much for your great review!We are happy to read that you enjoyed your stay in our boutique 100%.We would be happy to welcome you back very soon in the heart of Frankfurt.Kind regardsIsabelle SemmlerFront Office Manager