8/10 Bueno
Helga
Viaje de negocios, Viaje en pareja
21 may. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
The location is perfect: Only a 10 min walk to hall 3 on the Frankfurt fairgrounds and the public transport to the city center just 2 min away. Clean rooms and very nice breakfast buffet. The 2 ladies who take care of the breakfast buffet do a very good job to refill everything and to keep everything clean.
The staff at the reception is polite but not always very helpful:
1. The TV in our room had a bad satellite signal and did not work. We asked 3 times for repair, but despite of the fact that we were told the technician would look at it nothing changed.
2. When we were asking for a nice restaurant the recommendations were very generic.
3. The laundry service is not an in-house service, which means you have to take the provided laundry bag to the laundry service near by. In general, this is not a problem, but the way how it is presented is not how it really is.
All in a very nice hotel, just a few bits regarding the service can be improved.
Helga
Se hospedó 6 noches en mayo de 2024