Bonjour David,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Steffen OpitzGeneral Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Querida Srta. Lourdes, Apreciamos mucho sus comentarios sobre su estancia en el Sofitel de la Ópera de Frankfurt. Gracias por sus comentarios sobre nuestras almohadas y nuestro personal. Para su futura estancia, le informamos que tenemos un menú de almohadas y que esperamos que una de laYasmine Hidalgo-Giovannoli Guest Relations Manager s almohadas sea adecuada para usted. En cuanto a nuestro equipo, nos disculpamos por no haber podido hacerte sentir bienvenido y en casa. Por favor, sepan que nuestro equipo se está sometiendo a un entrenamiento continuo de placer de servicio. Nuestro principal objetivo es asegurarnos de seguir ofreciendo experiencias inolvidables a nuestros huéspedes, sus comentarios son cruciales en este proceso por lo que valoramos mucho su tiempo. Es con nuestra esperanza que nos den una oportunidad de nuevo. Esperamos poder darle la bienvenida muy pronto. Con un cordial saludo, Yasmine Hidalgo- Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Dear Valued guest, Thank you for making us your hotel of choice in Frankfurt. We look forward to serving you again and to have the opportunity to exceed your expectations in your future visit. Yours Sincerely, Yasmine Hidalgo- Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Querido cliente, Apreciamos enormemente sus comentarios sobre su estancia en el Sofitel Frankfurt Opera. Siempre es un placer recibir comentarios positivos. Vamos a extender sus observaciones agradables a nuestro equipo. Estoy seguro de que estos comentarios estimularán a todo nuestro equipo, que se esfuerza constantemente por mejorar la calidad de nuestros servicios. Gracias una vez más por compartir su experiencia con nosotros y esperar que su próxima visita sea tan placentera como la anterior. Saludos sinceros. Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Estimado Cliente, Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Frankfurt Opera. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Dear Guillermo, First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed. It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future. Sincerely, Oliver Werner Guest Relations Agent

Dear Mr. Mehmet.we very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen OpitzGeneral Manager

Dear Cesar,we very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen OpitzGeneral Manager

Bonjour Mr. Mark,thank you very much for your positive Review.We are looking forward to welcome you back soon.warm regardsSteffen OpitzGeneral Manager

Bonjour Asa,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Steffen OpitzGeneral Manager

Bonjour Ms. Veronika,Thank you for taking the time and effort to complete our survey following your recent stay at Sofitel Frankfurt Opera.At Sofitel we all take great pride in providing our guests with the highest standard of service, so I am very sorry to learn that we did not meet your expectations on this occasion. I would like to sincerely apologize for this.Indeed, the points you raised do not correspond to the standard of service by which we measure ourselves. Please be assured that we have already taken all necessary measures to improve the quality of the services mentioned in the long term.Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continuously monitor and thus improve our services.We nevertheless look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Best regards,Steffen OpitzGeneral Manager

Bonjour Shokufeh,We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera in our Survey.It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading.We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour dear George,First of all, we would like to thank you for your recent stay at the Sofitel Frankfurt Opera and especially for sharing your observations with us. We value your feedback as the most valuable tool to evaluate our services and improve where necessary.We regret to read that your stay with us did not quite meet your expectations. Our goal is to provide our guests with an exceptional experience. We would love a second chance to prove ourselves as a better host and hope to see you age at the Sofitel Frankfurt Opera.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour dear Robert,First of all, we would like to thank you for your recent stay at the Sofitel Frankfurt Opera and especially for sharing your observations with us. We value your feedback as the most valuable tool to evaluate our services and improve where necessary.We regret to read that your stay with us did not quite meet your expectations. Our goal is to provide our guests with an exceptional experience. We would love a second chance to prove ourselves as a better host and hope to see you age at the Sofitel Frankfurt Opera.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour dear Camille,First of all, we would like to thank you for your recent stay at the Sofitel Frankfurt Opera and especially for sharing your observations with us. We value your feedback as the most valuable tool to evaluate our services and improve where necessary.We regret to read that your stay with us did not quite meet your expectations. Our goal is to provide our guests with an exceptional experience. We would love a second chance to prove ourselves as a better host and hope to see you age at the Sofitel Frankfurt Opera.Sincerely,Vera BlackertAssistant to the General Manager

Dear Mr. Edward,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Dear Mr. Kwong Therry,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Dear Mr. Cem, we very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Mia,Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Bonjour Igor, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon at Sofitel Frankfurt Opera. Sincerely, Steffen OpitzGeneral Manager

Bonjour Natalie JuliaWir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Vera BlackertAssistant to the General Manager

Bonjour Marina,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Ralph,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Alice,Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Bonjour Emmelise,Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Bonjour Kenji,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Mr. Charles,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Eunji,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Backsan,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Pekka,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Bonjour Jen-Min,Thank you very much for taking the time to share your feedback in our questionnaire.We appreciate your constructive feedback and please rest assured that we are taking the appropriate measures to address the matter in order to prevent from happening again in the future.We hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Hyon Kyu,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Gantulga,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Raymond,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Dear Tong,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Dear Junho,,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Jennifer Anne,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Dear Alonso,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Yong-Sang,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistent to the general Manager

Bonjour Jonathon,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Rainer,Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Vera BlackertAssistant to the General Manager

Bonjour ,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Sigurd,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Bonjour Mehdi,,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager

Dear Steven,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager