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Opiniones de WoodSpring Suites Fredericksburg

2.5 out of 5
WoodSpring Suites Fredericksburg
1455 Carl D Silver Parkway, Fredericksburg, VA

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 89 de 466 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 100 de 466 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 88 de 466 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 68 de 466 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 121 de 466 opiniones" "

6.8/10

Limpieza

6.8/10

Servicio y personal

5.4/10

Servicios

6.4/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ambiente comodo
Muy tranquilo, cómodo y limpio. En general fue una experiencia agradable
Respuesta de General Manager, el 7 sept. 2016
Gracias por tomarse el tiempo para revisar nuestro hotel. Esperamos que regresaras pronto

8/10 Bueno

Elizabeth

Le gustó: Servicio y personal
Not bad for the price. I will say the smell of cigarettes inside is terrible.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 20 may. 2024
We appreciate your feedback and we thank you for taking a few moments out of your time to share your experience with your stay with us.

2/10 Terrible

Richard

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Upon entering the room we had no toilet paper no clean towels or wash cloths our shower curtain was moldy.We had no blanket on the bed, our fitted sheet for the bed was filthy. We booked the room for april 29th to may 7th and paid for our stay, however may 6th came and we were told that we had to pay for another night if we were planning on checking out on the 7th of may. When i went to the front desk to figure out what was going on the person at the front desk told me that according to thier file on the compter we were only paid up until may 6th and if we wanted to stay until may 7th we would have to pay almost $50 when i showed the person at the front desk my itinerary which clearly stated that my Check in date was April 29th 2024 and my check out date was May 7th 2024 and we were paid in full, the lady at the front desk stated she didn't know what to tell me except that i had to pay an additional fee for the 6th to the 7th. Even my receipt at the front desk showed that my check out was may 7th and i didn't owe anything extra.However the lady at the front desk was still telling me that i had to pay an additional fee if i were planing on checking out on may 7th 2024.
Se hospedó 8 noches en abril de 2024
Respuesta de GM, el 12 may. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Woodspring Suites Fredericksburg. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues during your stay, I have shared your feedback with our team and leaders to better handle these types of situations differently in the future. I truly apologize again for the inconvenience you encountered. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,General Manager

4/10 Malo

Craig

Le gustó: Condiciones de la propiedad
Se hospedó 14 noches en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Woodspring Suites Fredericksburg. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your survey scores with our team and leaders to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,

6/10 Aceptable

Jessica

Viaje familiar
Le gustó: Limpieza y servicio y personal
My toilet leaked toilet water and there was no electrical outlet in the bathroom. I asked for maintenance two weeks ago but still nothing was fixed. So I had to step on toilet water every single day and run a 50 ft extension cord into the bathroom to use electricity in their. Very annoying, disgusting and unacceptable I am looking into another extended stay suite elsewhere now
Se hospedó 10 noches en enero de 2024

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2024
Respuesta de A Bullen General Manager, el 21 feb. 2024
Mr. StephenThank you for taking the time to complete our online survey regarding your stay at Woodspring Suites Fredericksburg. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding any issues while you're with us. I have shared your feedback with our team and leaders and would like to get better feedback as I believe you are still with us. If there's something, we can do to better improve your stay please let us know.Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Regards,

10/10 Excelente

Jerrad

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de GM, el 25 ene. 2024
Hello Jerrad,Thank you for taking the time to complete our online survey regarding your recent stay at Woodspring Suites Fredericksburg. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,

2/10 Terrible

Kay

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The web advertisement on Expedia and Woodspring Suite website should be same as much as the WoodSpring Suites on Fredericksburg as same. It is not right that the hotel has different policy than appear on the webpage. If there would be confusion, the fact should be notify on the Expedia and the main WoodSpring Suite websites such as Refund matter. I really want to know that the WoodSpring hotel in Fredericksburg copy Driver's licsence of each customer. How long the hotel is going to keep the ID card copy? because all the faculty said differently.
Se hospedó 8 noches en diciembre de 2023
Respuesta de JP, el 4 ene. 2024
Kay, Thanks for taking the time to bring this to our attention. I’m sorry your experience didn’t match your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We will use your feedback to make us better moving forward.

10/10 Excelente

Kwynton

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en diciembre de 2023
Respuesta de A Bullen General Manager, el 21 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Fredericksburg. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,

2/10 Terrible

Venus

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 12 noches en octubre de 2023
Respuesta de GM, el 11 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Woodspring Suites Fredericksburg. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay with us, I have shared your feedback with our team and leaders to better handle these types of situations differently in the future. Please let us know what, if anything we can do to make the rest of your satay more comfortable. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Amanda BullenGeneral Manager

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
comfort while recovering
The staff was great. The service on spot repairs was on point. I stayed in a smoking room could use better ventilation but, overall stay was great and comfortable.
Se hospedó 4 noches en octubre de 2023

6/10 Aceptable

Scott

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 19 oct. 2023
Dear Scott, Thank you for taking the time to review your stay with us. Your feedback is very important to us. Thank you again for choosing Woodspring Suites, and we hope to see you again in the future. Thank you! Management

10/10 Excelente

Matthew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needed a place to stay for a night on a very last minute notice. They had same day availability l, checked me in quickly and easily, and the room was perfect for what I needed. No drama, no hassle, in and out the next morning. Would stay again if I ever had the need.
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 1 oct. 2023
Hi Matthew,Thank you for taking the time to review your stay with us. We're pleased to hear that you'd stay again and hope to see you in the near future. Thank you,Management

2/10 Terrible

Bryan

No le gustó: Limpieza y servicio y personal
Super shady!
Se hospedó 1 noche en julio de 2023
Respuesta de Management, el 22 jul. 2023
Dear Bryan,Thank you for taking the time to rate and review your experience. I would like to get additional information regarding your stay that resulted in the commentary left in your review. Please call the hotel to discuss your stay with hotel management at your earliest convenience.

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was an extremely unsafe hotel. I left the next morning early , I had booked the hotel for a 12 night stay and they would not refund me the 11nights I did not stay there… Also VERY noisy and dirty
Se hospedó 11 noches en junio de 2023
Respuesta de Management, el 2 jul. 2023
Dear Michael,Thank you for taking the time to review your experience. I assure you that your feedback will be shared with the team to ensure a pleasant experience in the future. Unfortunately, all payments made to the hotel are Non Refundable as outlined in the guest policies and procedures that are signed upon check in. If you have any questions or concerns please contact us at the hotel.

6/10 Aceptable

Tamaya

Se hospedó 1 noche en junio de 2023
Respuesta de Management, el 10 jun. 2023
Hi Tamaya,Thank you for taking the time to rate your experience. I would like to get additional information regarding your stay. Please give us a call at your convenience to discuss your stay with us. Thank You,Management

6/10 Aceptable

Ken

Le gustó: Servicio y personal
It has no amenities such as in room coffee maker or continental breakfast, it’s an extended stay facility with nightly rates so that’s to be expected. It seemed clean and maintained and the staff were helpful.
Se hospedó 2 noches en mayo de 2023
Respuesta de GM, el 9 may. 2023
Dear Ken,Thank you for taking the time to share your experience with us. We're pleased to hear that our hotel was clean, maintained, and the staff was helpful during your stay. We hope to see you again in the near future. Thank You,Management

6/10 Aceptable

David

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Respuesta de Management, el 23 may. 2023
Dear David,Thank you for taking the time to review your experience with us. I would like to get additional information that resulted in the 3 out of 5 rating. Please contact us at the hotel to discuss your experience.

2/10 Terrible

Joseph

Se hospedó 1 noche en abril de 2023
Respuesta de Management, el 9 may. 2023
Dear Jospeh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely, Management

2/10 Terrible

Linda

No le gustó: Limpieza y servicio y personal
Exorbitant pet rate
This hotel claims that it takes pets.we have a 9 lb Persian cat. When we arrived the woman at the desk said to me "$200" for you cat won't be a problem. I said it most definitely will be a problem. We are paying $167 for the room. I declined to check in under these circumstances and left. I intend to protest this non cancellable room.
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 18 abr. 2023
Dear Linda, Thank you for taking the time to review your experience with us. I do apologize for the inconvenience. Our hotel is Pet Friendly but the policy clearly outlines we're pet friendly for dogs only. If you have any questions or concerns regarding this please reach out to me at the hotel. Thank You,Management

10/10 Excelente

Cathy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything you need is right here.
Se hospedó 7 noches en marzo de 2023
Respuesta de Management, el 31 mar. 2023
Thank you for leaving a review regarding our hotel and your experience Cathy. We hope to see you again in the near future.

10/10 Excelente

Cathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en marzo de 2023
Respuesta de Management, el 29 mar. 2023
Thank you for the perfect rating Cathy! We hope to see you back in the near future for all of your lodging needs.

2/10 Terrible

mipp

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
the internet is somehow worse than the horrible service and cockroaches in the room-i mentioned to the front desk and they said they'd send someone but never did- I've been here for 6 weeks as my primary residence and they actively break the law to make sure you don't get Tennant rights, not to mention they up the price when you book through Expedia so you're not even told the real price you pay, they charged me almost 50 extra last week with no notice whatsoever and told to pay the extra or leave. honestly with the water being OFF more often than on; let alone functional/ heated, they're not worth the 450 they're charging for a single queen bed- check dunning mills right down the road if you want a decent stay because this ISNT it.
Respuesta de Management, el 20 ene. 2023
Dear Bunni, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

4/10 Malo

Landon

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en noviembre de 2022
Respuesta de Management, el 6 dic. 2022
Hi Landon,Thank you for taking the time to rate your experience with us. I would like to get additional information regarding your stay with us so we may provide an exceptional experience in the near future. Please contact us at the hotel at your earliest convenience. Thank You,Management

4/10 Malo

Richard

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2022
Respuesta de GM, el 2 dic. 2022
Dear Richard,Thank you for taking the time to rate your experience with us. I would like to get additional information regarding your stay that resulted in the 4 out of 10 rating. Please give us a call at your earliest convenience. Thank You,Management

6/10 Aceptable

Robert

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Sad but True
Entrance to the property was good. We were on the 3rd floor and the elevator was broken. The room had holes in the walls. The sheets were on the bed inside out. Have to wonder if they weren't washing them each time and turning inside out for the second use. We paid 100.00 per night for what should have been 70.00. No coffee pot in the room and none in a common area. Went out to McDonald's 3 miles away for coffee. Probably won't use this property again.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Management, el 27 nov. 2022
Dear Robert,We apologize about the inconveniences you experienced and assure you this isn't the norm. I have inspected the room that you have stayed in and have not found a hole in any of the walls. I can assure you the linens were clean as we remove all trash and linens from the rooms before housekeeping enters the rooms to service. As outlined on our website and posted at our Front Desk Dish Packs, Dinnerware, and Coffee Pots are available for purchase if the guest desires to do so. I apologize that you drove to a McDonalds 3 Miles away. In about .02 Miles from the hotel the hotel there is a McDonalds, Starbucks, Wawa, and Sheets that coffee could be purchased from. If you would like to discuss your stay future please give us a call at the hotel. Thank You,Management

4/10 Malo

BRIAN

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Elevator was not working. Was given a ground floor room because of this and was told the better rooms were upstairs! Had no lamp, the room had a bad odour (use to be a smoking room!). Bare basic room, uncomfortable bed, hotel felt unsafe, thin walls heard everything going on, noisy and over-priced. Would not recommend.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Management, el 15 nov. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Management

10/10 Excelente

David

Se hospedó 7 noches en octubre de 2022

2/10 Terrible

James

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Keep looking for a better place this isn’t it!
Terrible conditions, refrigerator stopped work with in mins of being in the room. Other tenants were very loud, bad smells all throughout the hotel. The beds were very hard and uncomfortable.
Se hospedó 7 noches en octubre de 2022
Respuesta de Management, el 15 nov. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Management

2/10 Terrible

Martitia

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
I booked the room online but when I went to check-in the man asked if I wanted to see the room. I said yes and he gave me the key to go look in room. The room door was open and it was nasty. The walls in bathroom looked like it had dried up blood splits on them. The sheets had little black specks on them. I did not feel safe to stay there. I did not even check in and he said I could cancel the room. He did not even check me in. I would not recommend that hotel to anyone.
Se hospedó 1 noche en octubre de 2022
Respuesta de GM, el 17 oct. 2022
Hi Martitia,Thank you for taking the time to review your experience with us. I apologize about the inconveniences experienced and assure you this isn't the norm. We hope to have the opportunity to earn your trust back in the future and provide you with an exceptional stay. Thank You,Management

2/10 Terrible

Tashawn

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is the absolute worst
Se hospedó 14 noches en julio de 2022
Respuesta de GM, el 11 oct. 2022
Hi Tashawn,Thank you for taking the time to rate and review your experience with us. I tried to locate you reservation in the system so I could reach out to get additional information but was unable to locate a reservation that showed you had stayed with us. Please give us a call at the hotel to discuss your stay so we can provide an exceptional experience in the near future. Thank You,Management

4/10 Malo

ian

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
I have a disability that makes stair very difficult. I was on the 3rd floor and the elevator was not operable
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager, el 18 sept. 2022
Dear Ian,Thank you for taking the time to review your experience with us. I apologize about the inconvenience experienced and would like to get additional information regarding the situation as the elevator has been operable. Please give us a call at the hotel at your earliest convenience. Thank You,Management

10/10 Excelente

Shana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Angelo, arlington

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Michael

Se hospedó 1 noche en agosto de 2022
Respuesta de Management, el 17 ago. 2022
Thank you or the perfect rating regarding your stay. We hope to see you again in the near future.

2/10 Terrible

Nicole

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I'm a night shift nurse, and checked in the first morning and walked into a room that had a light smell of smoke, just like in the elevators and hallways. Even though I had reserved a non-smoking room, I decided to ignore the smell and go to sleep. The room was loud as the hotel is right next to I-95, and I was also informed that there is only housekeeping services every 14 days. Extra towels would cost as well. The next morning, I came back to the room at 8am and the smell of smoke was extremely heavy. It was so overwhelming that I ended up requesting a room switch that morning, which I received and moved to a room that didn't smell like smoke, just body odor. After that hassle, I finally got to go to sleep only to be awoken by a bang on the door asking me to get up so that pest prevention could spray the fridge and sink with pesticide treatment. Half awake, I asked if this could be delayed and the response was no. Before realizing what they were doing, they were spraying my fridge with prepped meals inside with pesticide. The sleep quality was poor, the cleanliness was poor, and the crowd that hangs around that hotel is shady to say the least. Will not return here...ever.
Se hospedó 3 noches en agosto de 2022
Respuesta de management, el 17 ago. 2022
Dear Nicole, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

4/10 Malo

Alyssa

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Friendly staff, but will not stay again. Our room smelled AWFUL to the point I searched for other available hotels. The carpets felt gritty and dirty. Didn’t feel very safe walking outside, especially the area in the back. But by far, the smell of this hotel will haunt me forever.
Se hospedó 1 noche en julio de 2022
Respuesta de GM, el 1 ago. 2022
Dear Alyssa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

4/10 Malo

Margo

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don’t do it…
Just a bed. Not toiletries, no hand towels, no ice machine, no lamps, pillows were flat like pancakes. If you want a bed I guess it’s fine but I will never stay at another Woodspring Suites. It’s a joke.
Se hospedó 1 noche en julio de 2022
Respuesta de Management, el 27 jul. 2022
Dear Margo, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

2/10 Terrible

Jean

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
No ice machine. No hair dryer. No coffee maker, no shampoo, one tiny bar of soap, only two pillows. Horrible odor in entire place. Bed looked like a roll-away. No apparent front door. Had to look for it. Apparent homeless person, sitting on ground near door. This place should charge by the hour -- catch my drift!!
Se hospedó 2 noches en julio de 2022
Respuesta de Management, el 27 jul. 2022
Dear Jean, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

2/10 Terrible

Jennifer

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was very friendly. The drink machine would not work in the lobby. The air conditioner only blew warm air and it was very noisy all night.
Se hospedó 1 noche en julio de 2022
Respuesta de Management, el 27 jul. 2022
Dear Jennifer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

4/10 Malo

John

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Let me start off by saying that the overall stay was pleasant; however, when the front desk rep, KeeKee, worked is when it goes South. If she is asked to do anything, it is a huge inconvenience, which includes something as small as giving out toilet paper. After the laundry detergent dispenser took my money, she accused me of never putting money in th
Se hospedó 7 noches en junio de 2022
Respuesta de Management, el 9 jul. 2022
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

2/10 Terrible

Tripp

Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 28 noches en abril de 2022
Respuesta de Management, el 11 jun. 2022
Thank you for rating your stay with us Brian! We hope to see you again in the near future!

10/10 Excelente

CARLOS

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service!
Se hospedó 1 noche en mayo de 2022
Respuesta de Management, el 11 jun. 2022
Thank you for the perfect rating and kind words Carlos! We hope to see you again in the near future!

8/10 Bueno

lewis

Se hospedó 3 noches en mayo de 2022
Respuesta de Management, el 18 may. 2022
Thank you for rating your stay with us Lewis. We hope to see you again in the near future.

2/10 Terrible

Cliente verificado

No cats
Hotels.com indicated pet friendlt...upon arrival no cats allowed! Stuck!
Se hospedó 1 noche en abril de 2022
Respuesta de Management, el 2 may. 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

4/10 Malo

Edwin

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Very limited household room services. Facilities for guests to pay extra to launder bedsheets, etc. - can request fresh towels, etc. Staff generally helpful. Poor internet access in room unless guests pay extra fee. Noisy at night. Poor WiFi service in room.
Se hospedó 5 noches en abril de 2022
Respuesta de Management, el 29 abr. 2022
Thank you for leaving a review regarding your stay with us. To ensure we're providing an affordable product for our guests we only charge the guest for what they're going to utilize while staying with us. This is why housekeeping is a bi-weekly service and we charge for linen exchange. We apologies for the inconveniences with the internet and will look into getting this resolved to provide you with an exceptional stay in the near future.

8/10 Bueno

Jessica

Le gustó: Servicio y personal y servicios
Hotel rooms could smell a little better
Se hospedó 1 noche en abril de 2022
Respuesta de Management, el 19 abr. 2022
Thank you for rating your stay with us. We hope to see you again in the near future Jessica.

4/10 Malo

christopher

Se hospedó 1 noche en abril de 2022
Respuesta de Management, el 19 abr. 2022
Thank you for rating your stay with us Christopher. I would like to get additional information regarding your stay that resulted in the rating provided. Please give us a call at the hotel at your earliest convenience.

2/10 Terrible

Mauricio

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Awful. Couldn’t sleep very expensive for what the bed. Very noisy and awful smell
Se hospedó 1 noche en marzo de 2022
Respuesta de Management , el 21 mar. 2022
Thank you for taking the time to leave this review. Clearly, we failed to exceed your expectation, which is always our endeavor. For that I do apologize. Please know that your concerns are taken seriously and we will be using feedback just like this to improve our performance.