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Opiniones de Bintumani Hotel

3.5 out of 5
Bintumani Hotel
11 Man of War Bay, Aberdeen Hill, Freetown

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 3 de 23 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 8 de 23 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 23 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 23 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 23 opiniones" "

7.2/10

Limpieza

8.0/10

Servicio y personal

6.6/10

Servicios

6.8/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Mike, Tenerife Spain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Safe, clean , good service and good value
Very good location in a secure setting, the hotel offers great value for the money,,
Se hospedó 2 noches en septiembre de 2017
Respuesta de Eva, el 30 sept. 2017
Thanks for choosing Bintumani Hotel. Looking forward to seeing you again.

6/10 Aceptable

knut

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
The restaurant /food was a shame. The breakfast was like a bad joke. Cold fried eggs, one type of cheese, cold tomato beans, one type of marmelade, cold coffee and Tee, and if you want something ells to drink included water you have to buy it as extra. I will never stay in this hotel anymore, and will tell people I know that go to Freetown to stay away from this. The madness was so hard so sleep on the floor would not make any difference.
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Ishaka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 1 noche en mayo de 2023
Respuesta de Eva, el 21 jun. 2023
Dear Dumbuya Ishaka,Thanks for your feedback.Welcome to Bintumani Hotel again whenever you come back to Sierra Leone.Best wishes

4/10 Malo

Victor

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not that good
Se hospedó 4 noches en marzo de 2023

6/10 Aceptable

Cliente verificado

Viaje de negocios
The rooms are old and ACs don't work properly. The staff took so long to the request about the change of the room
Se hospedó 5 noches en octubre de 2019
Respuesta de Eva , el 13 nov. 2019
Dear Sir / Madam, Thank you for your feedback. Your complaint has been forwarded to related department. We will try our best to do the improvement. Always at your service and hope to see you next time.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ligging aan t strand en dichtbij het centrum prima
Se hospedó 3 noches en agosto de 2019
Respuesta de Eva HE, el 20 ago. 2019
Thank you for taking your time to write down this comment. We appreciate it. Looking forward to welcome you next time you come to Sierra Leone.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en abril de 2019
Respuesta de Eva HE, el 2 may. 2019
Thank you for your comment. Hope to welcome you again.

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en marzo de 2019
Respuesta de Eva HE, el 9 abr. 2019
Thank you for your feedback. We are glad that you had a good time here with us.

6/10 Aceptable

Cliente verificado

Ghost hotel in Sierra Leone
The hotel is in the middle of nowhere but security is good and also staff have a hard time to use their credit card machine and that might take you 30 minutes to 45 minutes just to charge your card for a simple dinner
Se hospedó 1 noche en marzo de 2019
Respuesta de Eva HE, el 8 mar. 2019
Dear Sir / Madam, Thank you for your praise of our security. Sometimes the credit card machine can not connect to the bank due to signal problems. Sorry for any inconvenience this had brought to you. Sincerely looking forward to welcome you next time.

8/10 Bueno

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The TV in our room never worked but the staff were very professional and the restaurant food was good.
Se hospedó 6 noches en febrero de 2019
Respuesta de Eva HE, el 13 feb. 2019
Dear Sir / Madam, Thank you so much for your praise of our staffs and we are glad that you liked the food we prepared. So sorry about the TV in your room. Next time you can inform our front desk staff about the room problem, they will send maintenance staff to help you. Looking forward to welcome you back next time.

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad
I was shocked to find out that a Sierra Leonean hotel would cater solely to Chinese customers. I bet no hotels in China would do the same. Where is the Sierra Leonean pride? Very limited local food, only Chinese foods. I changed rooms more than 3 times, due to infestations by what appeared to be termites. Breakfast was very poor. No pancakes, cheeses for omlets were very gooey. Management needs to understand that there are other customers at the hotel, apart from Chinese. Shout outs to the kitchen staff, including Kaday, Bah, Hassan, to name a few. The room attendant, Kaday was also very good. The hotel is quiet with a lot of potentials. Management needs to be more considerate and run the hotel like a facility in Sierra Leone, not like China. The Chinese need to adapt to the Sierra Leonean culture, including the food.
Se hospedó 19 noches en diciembre de 2018

8/10 Bueno

Abdelkarim, Amman, Jordan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice people, healthy food, beautiful view from where the hotel is located, I enjoyed the early morning breeze.
Se hospedó 9 noches en octubre de 2018
Respuesta de Eva HE, el 8 nov. 2018
Dear Mr. Abdelkarim, Thank you for your praise. Glad to know that you had a nice experience in out hotel. Hope to welcome you back next time you come to Freetown.

6/10 Aceptable

Cliente verificado

business trip, hotel is o.k., service isnt great, breakfast has improved, rooms are not in a great state, gym is nice
Se hospedó 3 noches en julio de 2018
Respuesta de Eva HE, el 14 ago. 2018
Thank you for taking time to write down this comment. Glad to hear that our gym satisfied you well. Kindly expect more improvement in our hotel next time you come. Hope to stay with you again.

10/10 Excelente

AdaYang, china

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, close to the beach 🏝 🏖 , love;y workers, it’s an intercultural exchange hotel, the Chinese people are friend;y and supportive, I stay here every time I visit my country, I feel more comfortable staying here than staying in my own home haha. They always give me good discount for my long term stay, they always forgive me because my son is very playful and stubborn and causes allot of trouble lol, kids. It’s the only hotel the president and other diplomats highly trust to host their meetings and events, as I’m writing now, I’m here with the Chinese President, it feels amazing. Very reasonable and family friendly \, I highly recommend
Se hospedó 2 noches en julio de 2018
Respuesta de Eva HE, el 14 ago. 2018
Thank you so much for your high praise Mr. Ada Yang. We are always here to welcome you back. Hope to stay with you whenever you come back to Sierra Leone.

10/10 Excelente

LEI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
宾图玛尼
酒店靠海，位置非常不错，外围有安保，比较安全，有中餐，口味非常好！
Se hospedó 2 noches en junio de 2018
Respuesta de 何大肥, el 16 ago. 2018
很高兴听到您在本酒店有愉快的入住体验，滨图玛尼酒店欢迎您再次光临。

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Can do a lot better
Stayed 4 nights for business purposes: not up to standards and not worth it. Shower drain clogged, wifi weak, room phone not connected, technicians unable to fix tv cable connection, closet door off the rail, no batteries for the safe, food quality questionable, dirty mirrors and doors throughout the hotel, etc etc... was offered a different room which had a deep stail smell of cigar smoke. In short poor quality control. Only positive aspect is quiet restful room. Stay elsewhere if you have the choice.
Se hospedó 6 noches en diciembre de 2017
Respuesta de Eva - Marketing Department, el 3 ene. 2018
Dear Sir / Madam, Thank you for taking your time to write down this detailed comment. And sorry to hear that you didn't have a good experience in our hotel. We highly value your feedback about our facilities and the service we provided. Action had been taken to check the problem you mentioned and improve the guest experience. We really hope to have the oppotunity to welcome you back someday in the future. On behalf of the entire hotel management apologize to you again.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A mixture of experiences. Overall, the staff were great, helpful, nice, but quite slow/unorganized on delivering on certain services (e.g. laundry). The restaurant itself was not as clean as a restaurant should be (and should not forget to mention the mice that we saw running under the tables during dinner time) and food was mediocre. Inexpensive, but would rather pay a bit more to get decent quality elsewhere.
Se hospedó 7 noches en noviembre de 2017
Dear Sir / Madam, Thank you for your stay at Bintumani Hotel and your praise of our staffs. And sorry to hear that you didnt have a good experience in our hotel. We highly value your feedback about our laundry service and restaurant. Action had been taken to improve the service and solve the problem. We really hope to have you back someday in the future. Sincerely, Eva HE Marketing Department Bintumani Hotel

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a good experience. Good ratio quality-price
Se hospedó 2 noches en agosto de 2017
Respuesta de Eva, el 30 sept. 2017
Thanks for choosing Bintumani Hotel. Looking forward to seeing you again.

4/10 Malo

Adesua

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Disgusting service and food
The bed was very hard, the hotel is extremely old. The number for the hotel on google is the number of their managers son. When I called in the morning of my arrival, the son was yelling at me for calling him. I told him this is the number on google and this is the number hotels.com gave to me. I didn't know how to get to the hotel from the airport since it was my first tim visiting. The breakfast buffet is the saddest buffet in history. Poor presentation and looks very disgusting. I ordered pancakes because I couldn't see myself eating what they served. The waiter brought me something that looks like deep fried dough. I asked the waiter what is this? She said it is African pancakes. I asked her what is African pancakes, please bring me a normal pancake. It took the kitchen an hour plus to bring me a normal pancake. I'm very dissappointed with this place. I will never in my life stay here again. You guys need to educate your staff, and fix your information on google and on your website
Se hospedó 2 noches en julio de 2017
We deeply apologize for your unexpected and disappointed experience in our hotel. We will change the google's showing number to our reception number. Then we can offer the guest's requirement timely. Sorry again to get difficulties for your arrival. We will train our resteraunt staffs again and make sure they can serve guest very well. Also, kitchen department will improve our food quality. On behalf of the entire hotel management apologize to you again.

8/10 Bueno

Bintah Bah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to stay at. Good breakfast. Nice staff.
Everything was ok except for the mattress. I don't know whether they forgot and just left a box Spring without the mattress. Bed was too hard. I have back and neck pain which made it worst. Other than that it was ok.
Se hospedó 4 noches en julio de 2017
Thanks for your praise to our hotel service. But we feel so sorry, you didn't get a good sleep because of our hard bed. We hope can invite you come back, then will prepare soft mattress to bring a nice sleeping for you. Thank you again staying with us. Looking forward to seeing you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfort, quality and service
The Bintumani is an excellent hotel to stay in if you're comfortable with paying extra for the wonderful amenities it offers while you're in Freetown. The luxurious quarters, super friendly and attentive staff, pool and views of the sea and magnificent sunsets from the hotel make it the optimal place to work in peace and or relax after a hard day's work in the busy city. It's set down on the peninsula, so removed from the busy city centre (which is easily and cheaply accessible by regular taxi or private car in about 20 minutes). The electricity tends to go off quite often, but they tend to turn the generators on quickly when that happens. There is one wing of the hotel that has a prevalence of mould (during the rainy season, when I was there, this is common in a lot of hotels), but you need only to ask for a room that is clear of that and you will be fine. Due to the nature of its owners and majority of their guests, the menu caters to the Chinese palate; however, there are some non-Chinese food options if you ask for them. Overall the food is very good, albeit much more expensive than what you will find elsewhere in Freetown. After all, with the Bintumani, it's all about location. Overall, I would rate it very good for the quality and comfort of the stay.
Se hospedó 6 noches en junio de 2017
Thank you for sharing your feedback regarding your recent visiting our hotel. We highly value your recommandation very much. Looking forward to seeing you again.

6/10 Aceptable

Crazy Nomad, Dubai

Le gustó: Servicio y personal
Affordable
Located close to the Sea Coach Express Boat terminal coming from the airport. This hotels major emphasis is to cater to Chinese clientele. From the food served to the tv channels.
Se hospedó 2 noches en junio de 2017
Respuesta de Eva, el 30 sept. 2017
We regret that no diversified food and attractive TV channels to reach your requirements. More western food and channels will be provided to satisfy international travellers even this is a Chinese style hotel. We appreaciate to recieve your feedback. Looking forward to your return back with us.

6/10 Aceptable

sahr , sbb

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Live the view from my room
I love every minute in that hotel view was good just the breakfast was not upto standard
View from my room
Respuesta de Eva, el 30 sept. 2017
Thank you for your time to share your beautiful pictrue and comments regarding your recent stay with us. We will take note of your food preference to assure service dilivery. Looking forward to your return with us.