Recepción

Opiniones de Red Roof Inn Gadsden

2 out of 5
Red Roof Inn Gadsden
1600 Rainbow Dr, Gadsden, AL

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 153 de 347 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 102 de 347 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 50 de 347 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 347 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 347 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Alyssa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed this space
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla RediResponse Specialist, el 20 may. 2024
Dear Alyssa,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gadsden. We are glad to see that you enjoyed your stay, prompting your 4/5 score. At Red Roof, providing excellent service and comfortable accommodations is our top priority and we're delighted that we exceeded your expectations. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Bueno

joseph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms have been updated and nice for the price. Several restaurants within walking distance and the parking lot easy to get in and out. Front desk personnel were very nice. Had a quiet stay and no issues.
Se hospedó 2 noches en mayo de 2024
Respuesta de Oshane RediResponse Specialist , el 12 may. 2024
Dear Joseph, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the updated room, nice price, staff and convenience. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Bueno

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good lake view
Se hospedó 1 noche en abril de 2024
Respuesta de Xao RediResponse Specialist, el 29 abr. 2024
Hi David,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Gadsden with us. It was so rewarding to see that we earned your 4/5 score with the good lake view described. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excelente

Will

Se hospedó 3 noches en abril de 2024
Respuesta de Tianna RediResponse Specialist, el 15 may. 2024
Hello Will,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Gadsden appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 Excelente

Theresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The accesible room was actually accessible. Roll in shower, chair in shower, hand held shower head, assist bars in shower and around toilet. Sink low enough to use. Bed very comfortable. Parked right outside room. Overall, very pleased with our stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Adraine Rediresponse Specialist, el 23 abr. 2024
Dear Theresa, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable bed and the accessibility of the room. I am happy to read that you like the features the room came with, but I am sorry that the sink was low to use. Your kind words inspire our team to continue delivering top-notch service.We hope to continue to provide great experiences for you. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff neat and clean rooms
Se hospedó 4 noches en abril de 2024
Respuesta de Adraine Rediresponse Specialist, el 23 abr. 2024
Dear Brian, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're delighted that our staff and the cleanliness of the rooms contributed to a memorable experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Aceptable

robert

Se hospedó 1 noche en abril de 2024
Respuesta de Tianna RediResponse Specialist, el 15 may. 2024
Hello Robert, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Gadsden appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 Excelente

Fallon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de LaTunde RediResponse Specialist, el 18 abr. 2024
Hello Fallon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Fallon

Se hospedó 1 noche en abril de 2024
Respuesta de LaTunde RediResponse Specialist, el 8 may. 2024
Hello Fallon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Shawn

Se hospedó 2 noches en abril de 2024
Respuesta de LaTunde RediResponse Specialist, el 8 may. 2024
Hello Shawn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Jeffery

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
.
Se hospedó 2 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 14 abr. 2024
Hello Jeffery, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Fallon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a good place to stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Nishaye RediResponse Specialist, el 11 abr. 2024
Hello Fallon, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Gadsden. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and clean. Plenty of shopping nearby and a couple restaurants next door.
Se hospedó 1 noche en marzo de 2024
Respuesta de Oniel Rediresponse Specialist, el 1 abr. 2024
Hi Robert,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gadsden. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our convenience to shopping and eateries around the area. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excelente

Lara, Gadsden

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a house fire and had to stay 2 times and both times the staff has been amazing! Housekeeping was on point they had everything we needed and asked for. We had a dog with us. We asked for house keeping to come because the dog was gonna be out of the room and it was great. Came back to a fresh clean room. I wish they had queen beds but other than that it was a great experience.
Se hospedó 4 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 19 mar. 2024
Dear Lara,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red roof we are thrilled to read that the staff was amazing, the room was clean and all the positives that you highlighted. However, as it relates to your comment of the having queen beds, you can make this request in advance when reserving your room in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Matt

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good times!
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamaria RediResponse Specialist, el 18 mar. 2024
Dear Matt,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Aceptable

Larry

Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Poorly constructed building with extremely thin walls and doors. Loud refrigerator kept me up all night and neighbor moved in next door. I could hear every word he was saying while talking on the phone and demanded a new room.
Se hospedó 2 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 14 mar. 2024
Dear Larry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the extremely thin walls, the poorly constructed building and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Malo

GREG

Le gustó: Servicio y personal
No le gustó: Servicios
This is nowhere close to a $125/night hotel. $70 is probably more accurate. The first room I was given wreaked of smoke. The second room I was given wreaked of skunk weed. They had no other rooms available. I should have requested a refund but I stayed. I went to Walmart and bought a can of air freshener which hardly helped. Every night there were people talking and banging around. I could smell someone smoking which I think was from the adjoining room which also had a yipper dog. The bed wasn’t very comfortable. The towels were like sandpaper and had holes in them. The shower wall had black mold on the grout of which I have a picture. The only thing good that I could find is it’s in a good location. I won’t stay there again.
Se hospedó 3 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 12 mar. 2024
Dear Greg,We are sorry to hear your recent experience at the RED ROOF INN GADSDEN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 23 feb. 2024
Dear Stephen,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gadsden. It's great to hear that you had a good stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excelente

Fallon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really nice place to stay with a beautiful water view.
Se hospedó 2 noches en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 23 feb. 2024
Dear Fallon,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gadsden. I am happy you found our hotel to be a nice place to stay and you were pleased with our beautiful water view. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excelente

Laura

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
room was very clean , pillows not the greatest but otherwise a good stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 14 feb. 2024
Dear Laura,We appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. We always enjoy hearing about the positive experiences our guests have at our hotels. I was thrilled to read you were pleased with our very clean rooms though the pillows were not the greatest. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

10/10 Excelente

Fallon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stay here quite often for business and it’s a great place especially for the price. Updated rooms and beautiful lake view. Staff is always friendly.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 13 feb. 2024
Dear Fallon, It is so wonderful to see that we at the RED ROOF INN GADSDEN were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our friendly staff and affordable rates. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

6/10 Aceptable

JACQUELINE, DETROIT

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Coffee pots and tea should be standard in every room and it is not at this hotel. Further, you have to go all the way to the front desk to get coffee, ice or tea. That is insane and ridiculous!
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Chris

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en enero de 2024
Respuesta de OnielRediresponse Specialist, el 28 ene. 2024
Hi Chris,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gadsden. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Tianna RediResponse Specialist, el 17 ene. 2024
Hello Stephanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gadsden and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excelente

Fallon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay with a nice view of the river.
Se hospedó 1 noche en enero de 2024
Respuesta de Recordo Rediresponse Specialist , el 12 ene. 2024
Hello Fallon,Thank you for taking the time to complete our guest survey. I appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Gadsden. It's thrilling to read your highlight of how wonderful your stay was due to the beautiful view from your room. Red Roof always enjoy hearing about the great experience our guest had with us. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Michael

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
It's a fairly clean, sub-par property.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 1 ene. 2024
Hello Michael, Thank you for taking the time to tell us about your experience at the Red Roof Inn Gadsden. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Mark, Pensacola

Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff, easy check in, good rate, power friendly. Clean but older.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Adraine Rediresponse Specialist, el 29 dic. 2023
Hello Mark,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I appreciate your 5/5 score following your stay. I am happy to read that you were pleased with the friendly staff, easy check in and good rates. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Malo

Toni

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Not the best!
The mattress slanted down hill and the bed squeaked. The room smelled like a qet dog. We could hear everthing the people were doing in the next room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chirell RediResponse Specialist, el 28 dic. 2023
Dear Toni,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gadsden. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; prompting your 4/10 score. You indicated that you were unsatisfied with odor of the room, noise disturbance and the bed not meeting your expectation. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excelente

Russell

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Holiday Trip
Ok, just Ok - nice river views - overall nice room - exterior in general could use a good pressure wash
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 26 dic. 2023
Hello Russell, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver great experiences for all our guest and we’re proud to have achieve that with your visit. You mentioned your room was nice and so was the river views. However, the exterior needed a pressure wash. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

2/10 Terrible

Jimia

No le gustó: Servicio y personal y condiciones de la propiedad
Bad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Xao RediResponse Specialist, el 11 dic. 2023
Hello Jimia,Your review of the Red Roof Inn Gadsden was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

6/10 Aceptable

Jeffrey

Le gustó: Servicio y personal
The property has really declined in the last few years, especially in maintenance and housekeeping.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Xao RediResponse Specialist, el 11 dic. 2023
Thanks for sharing your feedback with us, Jeffrey. The team at our Red Roof Inn Gadsden was saddened to see that we failed to provide you with a satisfactory stay. You stated that the maintenance and housekeeping has declined, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

10/10 Excelente

Carla

Se hospedó 1 noche en diciembre de 2023
Respuesta de Xao RediResponse Specialist, el 8 dic. 2023
Thank you for sharing your 5/5 rating with us, Carla. Our staff at the Red Roof Inn Gadsden was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christmas in Gadsden
Motel was very clean, and everything operated great. Very quiet which was really nice.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Xao RediResponse Specialist, el 8 dic. 2023
The team at our Red Roof Inn Gadsden would like to thank you for sharing your feedback with us, David. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean motel and our quiet location, along with your other highlights delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

10/10 Excelente

Joe

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will visit and stay Again
Great room for my 2 night stay, everything worked good, clean
Se hospedó 2 noches en noviembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 20 nov. 2023
Dear Joe,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Kristin

Se hospedó 1 noche en noviembre de 2023
Respuesta de Oniel RedRoof Management , el 6 dic. 2023
Hi Kristin,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Gadsden. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

4/10 Malo

Nick

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The top reviews on this place was lying. An 8.0 is not accurate. I should’ve just left and got a better room. The whole place smells like smoke and baby powder buckets of baby powder. The mattress topper was straight dirty. The bathroom was filthy. The pillows the beds the blankets were all very rough feeling and cheap.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Oshane RediResponse Specialist , el 11 nov. 2023
Dear Nick, Thank you for taking the time to tell us about your experience at the RED ROOF INN GADSDEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the foul odor you highlighted along with the other concern mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Michael or Fe

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Oshane RediResponse Specialist , el 8 nov. 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excelente

Catherine, Lumberton

Viaje en pareja
Le gustó: Limpieza
The only thing was the room Didn’t have a hair dryer when it advertised that it had one. I left mine at home with that assumption but they did have one at the front desk.
Se hospedó 2 noches en octubre de 2023
Respuesta de Oshane RediResponse Specialist , el 4 nov. 2023
Dear Catherine, Thank you for taking the time to tell us about your experience at the RED ROOF INN GADSDEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excelente

Hayter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist, el 3 nov. 2023
Hello Hayter,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excelente

Randal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean
Se hospedó 1 noche en octubre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 29 oct. 2023
Hello Randal,We appreciate you being our guest here at the Red Roof Inn Gadsden and are happy to see that you found our hotel to be nice and clean. As we continually work to provide our guests with satisfactory stays, your feedback is always welcomed. Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay!
Room was in an outstanding condition! Soap, shampoo/conditioner and lotion dispensers were available! Very roomy and overall a 10.
Se hospedó 2 noches en octubre de 2023
Respuesta de Abigail RediResponse Specialist, el 25 oct. 2023
Hello Donna,Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. It is a pleasure to see that you had a great stay and that you found the room to be outstanding. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Abigail RediResponse Specialist

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Clean, Comfy Place to Stay
If you're looking for a clean, comfortable place to stay, this one works great, especially for the price!
Se hospedó 1 noche en octubre de 2023
Respuesta de Abigail RediResponse Specialist, el 25 oct. 2023
Hello David,Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. It is rewarding to see that your stay was clean and comfortable. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Abigail RediResponse Specialist

10/10 Excelente

Mark

Viaje con mascota
it was nice quiet and pet friendly
Se hospedó 1 noche en octubre de 2023
Respuesta de Abigail RediResponse Specialist, el 25 oct. 2023
Hello Mark,Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. I'm happy to see that your stay was quiet, nice and you were pleased with the pet friendly policy. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely, Abigail RediResponse Specialist

6/10 Aceptable

Holly

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A little disappointed with the "upgrade". Bed was horrible, could just about feel the springs coming through the mattress and the pillows were just non-existent. Had to request extra pillows (like 5) just to even be half way comfortable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Abigail RediResponse Specialist, el 25 oct. 2023
Hello Holly,Thank you for telling us about your experience at the Red Roof Inn Gadsden. I'm saddened to see that your stay was less than ideal. You indicated that you were unsatisfied with the comfortability of the bed and pillows. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. It would be a pleasure to have you stay with us again in the future, so that we can have the opportunity to provide you with a better experience.Sincerely, Abigail RediResponse Specialist

10/10 Excelente

Milissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 24 oct. 2023
Hello Milissa,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Nancy

Viaje familiar
No le gustó: Limpieza
Horrible housekeeping at Red Roof Inn, Gadsden,AL
We had 2 rooms. Room 1-was dirty with a few pieces of trash, so that shows that it wasn’t swept. The toilet leaked pretty badly when flushed. The room smelled stale. Some “clean” towels had brown stains like someone just wiped their butt with them. The corners of the bathtub were dirty. Room #2-the room smelled horrible. Didn’t appear to be cleaned at all. It looked like the bed had been slept in and covers just thrown over. The sheets were stained and even had used bubble gum stuck in them. Both rooms were extremely dusty with even “dust bunnies” under the beds. We were issued a $50 credit for room #1 on night 1 due to the toilet, and $50 credit for room #2 on the next day AFTER speaking with the manager on the phone on day 2. There was no other available rooms anywhere in the area so we had no choice but to stay at this hotel. The manager said that he could only give partial credit because we booked the rooms through Hotels.com.Upon check-out we were told that they only change the sheets every 3 days, whether new guests are checked in or not. So that explains the bed on room # 2. THIS IS ABSOLUTELY DISGUSTING!!!! We booked these rooms about 2 months ago for an event in the area and traveled 6 hours to this hotel, so it was a late check in.The hotel has a serious housekeeping problem. It is a shame that Hotels.com is associated with this hotel and I would seriously consider not including them on your site. Also, I would really appreciate a full refund for both rooms.
Se hospedó 2 noches en octubre de 2023
Respuesta de Abigail RediResponse Specialist, el 25 oct. 2023
Hello Nancy,Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. I'm disappointed to see that your stay was less than ideal. You indicated that your stay was hindered due to the unclean room, the toilet that leaked, the rooms were dusty and the other concerns you described. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We do appreciate your business.Sincerely, Abigail RediResponse Specialist

6/10 Aceptable

JACK

Viaje familiar
Old motel that needs some renovations. Price was ok and would stay there again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Oshane RediResponse Specialist , el 23 oct. 2023
Dear Jack, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excelente

Amanda

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Robert

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Not the best. Not the worst.
The lady at the front desk was rude (night shift). Scolded me for ringing her bell. Lectured me on other things. I just got back from a month out of the country - I think I know how to conduct myself. You should too! Blood spot on bottom of toilet seat. Mattress was comfortable and I was able to sleep.
Se hospedó 1 noche en octubre de 2023
Respuesta de Recordo Rediresponse Specialist , el 20 oct. 2023
Hello Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN GADSDEN. I'm happy you were able to get a comfortable rest. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the indicated unprofessional staff encounter.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist