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Opiniones de Mercure Geneva Airport

4 out of 5
Mercure Geneva Airport
Rue de la Bergère 3, Meyrin

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 50 de 72 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 17 de 72 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 72 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 72 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 72 opiniones" "

9.8/10

Limpieza

9.4/10

Servicio y personal

9.6/10

Servicios

9.8/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

DANIEL ALBERTO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel nuevo, todo impecable. Muy buen servicio de todo el personal, en particular de Manon.
Se hospedó 9 noches en abril de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 27 abr. 2023
Dear Mr Alberto,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards

10/10 Excelente

Su

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great locatio . Right next to the train station. 8 minutes to city center. Nice staff and nice rooms. Could use better air conditioning.
Se hospedó 2 noches en abril de 2024
Respuesta de Margaux Goumon, Front Office Manager, el 25 abr. 2024
Dear Su,Thank you for the great review of our hotel !We are looking forward to welcoming you back soon.Kind regards

10/10 Excelente

Claude, Laval

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Transport to Geneva by train easy and fast directly behind the hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de Margaux Goumon, Front Office Manager, el 11 abr. 2024
Dear Claude,Thank you for the great review of our hotel !We are glad you enjoyed your stay and hope to welcome you back soon !Kind regards

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ultra modern and beautiful
Se hospedó 1 noche en febrero de 2024
Respuesta de Margaux Goumon, Front Office Manager, el 8 mar. 2024
Dear John,Thank you very much for your feedback.We are glad you enjoyed your stay!

10/10 Excelente

Robert, Pembroke Pines

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient if you are staying a night or two close to the airport. The staff was very helpful and went out of their way to assist us when we had a travel issue. There was limited but very good (and pricey) food options during the winter but they were incredibly accommodating. Breakfast was very good. Only downside was that there was no mini-fridge in the room which I thought was odd. Regardless, I would highly recommend this hotel for any travelers needing a hotel conveniently located next to the airport.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 17 ene. 2024
Dear Robert,Thank you very much for the great review of our hotel !We hope to welcome you back soon.Kind regards

2/10 Terrible

Minerva

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Unreliable service, inefficient, terrible
Terrible service. I booked the shuttle service twice- in October upon booking and a few hours before arrival. Both were confirmed, they even got my mobile number. It was the hotel that emailed us that we were booked for the 11:15 pm shuttle service only to wait in the cold on a snowy winter night for more than 30 minutes and find out they did not send their driver to fetch us. When we called the hotel, we expected them to rectify their mistake and send the driver to fetch us but no, we just had to fend for ourselves. I could never comprehend the incompetence and inefficiency of the people in charge of this. Why would you schedule to pick up a client at an agreed date and time when you don’t intend to carry it out? It was scheduled since October or 3 months ahead, followed up on check in day. What was equally alarming was the way the managers handled the problem. They did not even bother to know what went wrong the following morning regarding this incident because they still did not know what happened and just attributed it to human error. A human error it is, but whose? How? No wonder there seems to be no other guests in the hotel if this is the kind of service they provide. They are unreliable. I will never stay here again and I will tell my friends to stay away, not wanting them to experience the unjust vexation and stress of waiting for an agreed upon booking they did not honor, a service they should have provided. They took away some time and joy from my vacation.
Se hospedó 2 noches en enero de 2024
Respuesta de Margaux Goumon, Front Office Manager, el 13 ene. 2024
Dear Minerva,Thank you for taking the time to share your feedback.Indeed, we made a mistake, that’s a fact. You had booked the shuttle, which never came to pick you up at the airport.But it seems to me that my assistant Jennifer spent 15 minutes sitting with you in the lobby explaining it to you and apologizing on behalf of the hotel. She also offered to refund you the amount paid for the taxi you had to take, which you refused.In addition, you wanted to come back to reception the same evening to discuss with the person in charge the day before so she could explain to you what had happened when you arrived and so she could also apologize to you, which you didn't do.I understand your disappointement but be sure that we have done our best to rectify this error and ensure you had a pleasant stay.Kind regards

8/10 Bueno

Robert, Pembroke Pines

Se hospedó 1 noche en enero de 2024
Respuesta de Margaux Goumon, Front Office Manager, el 11 ene. 2024
Dear Robert,Thank you for the great review of our hotel, we are glad you enjoyed your stay !Kind regards

10/10 Excelente

Enoc

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was ideal to the public transportation right behind it and direct to Cornavin Central Geneva station. Very clean, very nice, very modern everything from the lobby to the room. Staff is very helpful and knowledgeable. Food, especially breakfast was DELICIOUS. Take advantage of their delicious food especially if you’re flying out of GVA that morning
Se hospedó 1 noche en diciembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 27 dic. 2023
Dear Enoc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Eduardo III

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 4 ene. 2024
Dear Eduardo,Thank you so much for the great review of our hotel, our guest's satisfaction is our best reward !We hope to welcome you back soon,Kind regards

10/10 Excelente

Chr

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome Experience at Mercure Hotel Geneva
My experience at Mercure Hotel was awesome. I was in Geneva for a conference and stayed for 5 days. Strongly recommend this hotel
Se hospedó 5 noches en diciembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 4 ene. 2024
Dear Chr,Thank you so much for the great review of our hotel, our guest's satisfaction is our best reward !We hope to welcome you back soon,Kind regards

4/10 Malo

Aurélie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 22 nov. 2023
Bonjour Aurélie,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Néanmoins, ils nous est difficile de mettre en place des axes d'amélioration sans commentaires de votre part.N'hésitez pas à revenir vers nous par mail.Bien cordialement

8/10 Bueno

Jean Louis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 22 nov. 2023
Cher Jean-Louis,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 11 nov. 2023
Daer Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Aceptable

Lukas

Le gustó: Limpieza y servicio y personal
Reasonable Hotel
Good clean hotel with good access to public transport. Servicing the room was not great - had to ask for towels , cleaning of room not great , run out of shampoo and soap.
Se hospedó 6 noches en octubre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 11 nov. 2023
Dear Lukas,Thank you for taking the time to share your feedback. Thank you for taking the time to tell us about your experience at the Mercure Geneva Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excelente

Fabio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 11 nov. 2023
Dear Fabio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pretty good
I had a fancy and relax night at this hotel. Used the hotel shuttle and it was great. Couldn't eat at the restaurant because it was Sunday, so it was close, but they had a limited menu in the bar area. In the back of the hotel they have a train station.
Se hospedó 1 noche en octubre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 11 nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Sascha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Margaux Goumon Front Office Manager, el 10 oct. 2023
Dear Sascha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Excelente

Susana T

Excellent Hotel, super breakfast,excellent service. I will definitely come back!
Se hospedó 4 noches en octubre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 8 oct. 2023
Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bueno

Sandor

Se hospedó 1 noche en octubre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 11 nov. 2023
Dear Sandor,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Gina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Couldnt have been happier with our stay here! We just stayed one night before our long hall back to the USA. Our room was clean and comfortable. It was extrememly quiet and the room darkening shades made it pitch black in our room. Slept so good, we woke up late! Great stay and inexpensive. There isn't anywhere to eat around the hotel, and the hotel restaurant was pricey, but it was delicious and totally worth it. You pay $25/night to park, but its convenient to get luggage from garage to your room. Breakfast was included in our stay, and they had a HUGE spread of food. They took a deposit, so, we are waiting on that back. I highly recommend this hotel before or after flights. Its 8min from the Hertz car rental place and airport, so it was perfect for us!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 8 oct. 2023
Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Gale

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
this is a beautiful hotel, very modern and spacious - the convenience of transportation by train to central Geneva was most impressive - 2 minute walk to train- 10 minute train ride! The only inconvenience was no refrigerator in the room, otherwise I recommend, highly.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 15 sept. 2023
Dear Gale,Thank you very much for the great review of our hotel!We're looking forward to welcoming back soon.Kind regards

10/10 Excelente

Martin

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Visiting relatives less than half a kilometre away. Not cheap, but Geneva isn't. Great hotel, no dining available on a Sunday evening but found a great place approximately 10mins walk away, so not a big problem. Staff are all very helpful. Hotel is clean. Free transfer between airport and hotel. Not very close to the city centre, but the reception will give you a QR code which gets you free rail transport and the city then becomes much easier. We will book again next time we visit.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Margaux Goumon, el 12 sept. 2023
Dear Martin,Thank you very much for the great review of our hotel!We are glad you enjoyed your stay and we hope to welcome you back soon !Kind regards

8/10 Bueno

edward f

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Zuzana

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Dr. William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Margaux Goumon, el 30 ago. 2023
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Marwan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, convenient and free shuttle to the airport.
Se hospedó 1 noche en agosto de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 8 oct. 2023
Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Arif

Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Maria

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 20 jul. 2023
Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

elaa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable bed and clean room, I slept like a baby
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Easwaran

Le gustó: Limpieza y condiciones de la propiedad
Hope the staff was a little nicer.
Se hospedó 2 noches en junio de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 20 jul. 2023
Dear Easwaran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bueno

Shaidy

Le gustó: Limpieza y condiciones de la propiedad
Nice hotel. Conveniently placed at walking distance from zimeysa train station line. They don’t have transportation/shuttle services to the airport on Saturday which was misleading advertisement so beware before booking. We got to the hotel at noon to leave our bags and got back after 5 pm that’s when they barely told us they had free bus transportation vouchers around the city. Overall not the best service. I would probably not stay here again.
Se hospedó 1 noche en mayo de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 30 may. 2023
Dear Shaidi,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards

8/10 Bueno

Kathleen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
far from city center Train takes about 10 or 15 minutes there not much around hotel but a convenience store Would be nice if the gym was included but it was extra Would be nice if they had some other blanket options The featherbed was pretty heavy! Hard to get comfortable. Staff were very helpful. would have been nice to have been given a detailed info sheet on the train number and instructions how to take the train. Clean hotel though! and new which made it nice
Se hospedó 2 noches en mayo de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 20 jul. 2023
Dear Kathleen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Alexandre

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Yoshie

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Noreen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The area itself is quiet, easy access to the centre because the train station is just behind the hotel. Everything in our room was clean and they serve a variety of breakfast meals as well. Overall, we are satisfied with our experience in Mercure Hotel Geneva, and would gladly recommend it to my family and friends.
Se hospedó 2 noches en mayo de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 9 may. 2023
Dear Noreen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Anne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I found the lobby and floor layout and decor relaxing. It was open and uncluttered. Very refreshing.
Se hospedó 5 noches en mayo de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 9 may. 2023
Dear Anne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Marie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2023

8/10 Bueno

CARLA

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Rosel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Five star stay!
Lovely hotel. Very clean and aesthetically well done. Perfect location. Highly recommended. Five star stay. Staff very helpful abd friendly
Se hospedó 2 noches en marzo de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 27 abr. 2023
Dear Rosel,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards

10/10 Excelente

Aurelie

Se hospedó 1 noche en enero de 2023

10/10 Excelente

Karina Ruffo

Se hospedó 1 noche en enero de 2023

10/10 Excelente

Myriam, Woodmere

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2023
Respuesta de Margaux Goumon, Front Office Manager, el 11 nov. 2023
Dear Myriam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

Jean, Muenchen

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wunderschön modernes Hotel. Nah am Flughafen, ruhig, tolles ambiente und freundliches Personal.

8/10 Bueno

Regina

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Steffen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2022
Respuesta de Margaux Goumon, Front Office Manager, el 28 nov. 2022
Dear Steffen,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

Maria Lorena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Maria Cristina

Se hospedó 1 noche en octubre de 2022
Respuesta de Margaux Goumon, Front Office Manager, el 28 nov. 2022
Dear Maria Cristina,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

Alissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely staff and perfect location for catching the train to Geneva main station
Se hospedó 1 noche en octubre de 2022
Respuesta de MPh, el 11 oct. 2022
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matthias PhilippsGeneral Manager