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Opiniones de Gloucester Robinswood Hotel, BW Signature Collection

4 out of 5
Gloucester Robinswood Hotel, BW Signature Collection
Marlstone Close, Robinswood Hill, Gloucester, England

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 276 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 401 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 196 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 89 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 1000 opiniones" "

8.0/10

Limpieza

8.0/10

Servicio y personal

8.0/10

Servicios

7.6/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente para relajarse!
Es el mejor hotel en el que nos hemos quedado hasta ahora. Muy cómodo y el personal muy amable. Las instalaciones excelentes si lo que quieres es relajarte. Piscina, sauna, hidromasaje, spa, bar, restaurante, etc.. todo muy confortable. Muchas gracias 😀
Se hospedó 2 noches en octubre de 2018

10/10 Excelente

Fiona

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Gloucester Robinswood Hotel, el 6 abr. 2024
Dear Fiona,Thank you for your review.We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Simone

Viaje familiar con niños
Le gustó: Limpieza
The location was very good, however i was not able to have a meal at the hotel due to not pre-book. Free WiFi was one of the big sell however it didn't work and this impacted on my stay as i booked based on having the use of this facility. The swimming pool was out of order due to chlorine issues so was not great as i needed a swim before my sporting event.
Se hospedó 1 noche en enero de 2024
Respuesta de Gloucester Robinswood Hotel, el 26 feb. 2024
Dear Simone,Thank you for your review! I am sorry for the chlorine issue you experienced on this occasion. We hope you will come back and see us again in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Donna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fab hotel, great room, great facilities and I shall be back! Thank you
Se hospedó 1 noche en enero de 2024
Respuesta de Gloucester Robinswood Hotel, el 22 ene. 2024
Dear Donna,Thank you for such a great review. We are glad you thoroughly enjoyed your time with us and are very much looking forward to welcoming you again soon. Sincerely, Christel Quinonero Operations Manager Gloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

George

Se hospedó 1 noche en enero de 2024
Respuesta de Gloucester Robinswood Hotel, el 23 ene. 2024
Dear George,Thank you for your review!We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel
Great hotel with very good facilities avaliable such as bar, restaurant, swimming pool and gym. Only reason it was given 4 stars was because the walls in the room seemed a little thin so you could hear the tv from my neighbours room and people talking in the hall quite clearly.
Se hospedó 1 noche en enero de 2024
Respuesta de Gloucester Robinswood Hotel, el 20 ene. 2024
Dear Guest,Thank you for your nice review. I am sorry to read that you could hear noises around your room on this occasion.Your feedback is very important to us and we hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Jo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 20 ene. 2024
Dear Jo,Thank you for a great review!We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Graham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
So relaxing
Staff all really friendly and helpful, just went for 3 nights to relax and it was perfect. Gloucester docks and retail outlet really close by for a great afternoon out. Be aware you have to pay for parking
Se hospedó 2 noches en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 13 ene. 2024
Dear Graham,Thank you for your lovely review.Your feedback is very important to us and we hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

John

Se hospedó 1 noche en enero de 2024
Respuesta de Gloucester Robinswood Hotel, el 26 feb. 2024
Dear John,Thank you for your review!We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Narayan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gym facilities is amazing Breakfast served was very nice
Se hospedó 2 noches en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 3 ene. 2024
Dear Narayan,Thank you for a great feedback.We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Stephen

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Saint's Rugby weekend away
We have stayed at this hotel the past 4 years for the Rugby as we like to use the pool spa, they was all working & in good order. but the Breakfast on the 1st morning was not good at all as run out off everything then have to wait so ended up having only a small breakfast witch was not ideal as were of out for Rugby game & ended up having to eat in town before the game started. The room was very tired & the bath suite was the great avocado green colour & was in need or a complete renovation.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 26 dic. 2023
Dear Stephen,Thank you for your feedback. I am sorry to read that we have failed to meet your expectations on this occasion and I hope that you will consider staying with us again to give us a chance to change your experience around.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Richard

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 26 dic. 2023
Dear Richard,Thank you for your review.We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just Me and Ma Dawgs…!
Overnight stay, with my two Dogs, to break up my journey. Fantastic that the Dogs were allowed in the bar area, so we could all enjoy my pizza!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 3 ene. 2024
Dear Guest,Thank you for a lovely feedback!We hope to welcome you again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

PM

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good overnight stay
Straightforward overnight stay simple bed and breakfast - convenient and comfortable with very helpful, friendly and polite staff. Breakfast arrangements were easy with good food on the whole the facilities were as expected.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 13 dic. 2023
Dear PM,Thank you for your review.We hope to see you again soon!Thank you for completing the survey regarding your recent stay at our property. Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

2/10 Terrible

M

Se hospedó 1 noche en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 6 dic. 2023
Dear M,Thank you for your review. I am sorry the hotel did not meet your expectations on this occasion.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Martin

Le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 5 dic. 2023
Dear Martin,Thank you for your review.We hope that you will stay with us again in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent for the price great service
Great hotel, upgraded my room on arrival as hotel not busy. Food and staff very good. Pool area warm and not too busy in the evenings. All around a great experience will stay again. Dean and Shannon in particular good staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 20 nov. 2023
Dear guest,Thank you your lovely feedback and kind words for our staff. We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

2/10 Terrible

Robin

Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Carl

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 11 nov. 2023
Dear Carl,Thank you for your review.Your feedback is very important to us and we hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Wendy

Viaje familiar con niños
Speedy polite check in. Clean room with all amenities. Food in the restaurant was well served and tasty. Restaurant staff did really well coping with a booking of 16 people, with all meals arriving at the same time All good, no complaints
Se hospedó 1 noche en noviembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 7 nov. 2023
Dear Wendy,Thank you for a lovely review. We are glad you enjoyed your stay and dinner with us.Your feedback is very important to us and we hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Sean

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en octubre de 2023
Respuesta de Gloucester Robinswood Hotel, el 1 nov. 2023
Dear Sean,Thank you for your review.Your feedback is very important to us and we hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de Gloucester Robinswood Hotel, el 18 oct. 2023
Dear Andrew,Thank you for your review. Your feedback is very important to us and we hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Staff was just excellent
Se hospedó 1 noche en octubre de 2023
Respuesta de Gloucester Robinswood Hotel, el 9 oct. 2023
Dear Chris,Thank you for your feedback and kind words for our staff!We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Barry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I found the shower was a bit slow
Se hospedó 1 noche en octubre de 2023
Respuesta de Gloucester Robinswood Hotel, el 9 oct. 2023
Dear Barry,Thank you for review.Your feedback is very important to us and I will discuss the shower pressure with our maintenance team.We hope you will come back and see us again soon.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Clive

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Gloucester Robinswood Hotel, el 5 oct. 2023
Dear Clive,Thank you for a great review score.We hope to see you again soon!Sincerely, Christel Quinonero Operations Manager Gloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Hayley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice
Room was clean and big enough, don’t agree with having to pay to park in the car park when staying at a hotel, front desk told me I hadn’t paid and then when I was looking for my payment he then said don’t worry. Was woken three times by people outside our room door. Apart from that it was nice.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 5 oct. 2023
Dear Hayley,Thank you for your feedback. I am sorry to read you had some issues with the car park and other guests being noisy but I am glad it didn't stop you from enjoying your time with us.We hope you will visit us again soon.Sincerely, Christel Quinonero Operations Manager Gloucester Robinswood Hotel, BW Signature Collection

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel room was dated with a mould problem in the bathroom. Bar couldn't serve food for an hour and half as they had a big group in the restaurant so meant food wouldn't have been available until gone 9pm. Disappointed overall
Se hospedó 1 noche en septiembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 27 sept. 2023
Dear Guest,Thank you for your feedback that will help us improve our guests' experience. I am sorry to read that the hotel did not meet your expectations on this occasion.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

2/10 Terrible

Mark

Se hospedó 1 noche en septiembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 27 sept. 2023
Dear Mark,Thank you for your review. I am sorry you did not seem to have had a great stay. Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

4/10 Malo

Dean

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Gloucester Robinswood Hotel, el 23 sept. 2023
Dear Dean,Thank you for your review. I am sorry you feel the hotel did not match your expectations.Your feedback is very important to us and we hope you will consider staying with us in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Donella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place. Nice location
I have stayed here a few times. Hotel staff are always great. This time restaurant staff was subpar and not friendly. Make sure you don’t have a need for a refrigerator in your room because they do not offer that amenity. Beds are very hard and don’t sleep well. We always bring a mattress topper with us, it’s a must. If you forget any toiletries, they do not supply them.
Se hospedó 7 noches en agosto de 2023
Respuesta de Gloucester Robinswood Hotel, el 1 sept. 2023
Dear Donella,Thank you for your feedback that will help us improve our service and for your loyalty. We hope you will come back and see us again soon. Sincerely, Christel Quinonero Operations Manager Gloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

mark

Se hospedó 1 noche en julio de 2023
Respuesta de Gloucester Robinswood Hotel, el 1 sept. 2023
Dear Mark,Thank you for your review. We hope you will come back and see us again soon. Sincerely, Christel Quinonero Operations Manager Gloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Joanne

Se hospedó 1 noche en julio de 2023
Respuesta de Gloucester Robinswood Hotel, el 17 jul. 2023
Dear Joanne,Thank you for your review.We hope you will stay with us again in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

C

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
3rd Stay just as good as before
3rd stay here Lovely hotel with plenty of parking Large room with huge double bed Windows that actually open I didn’t use the gym / pool but it looks really nice No lift so ask for ground floor if mobility issues
Se hospedó 3 noches en julio de 2023
Respuesta de Gloucester Robinswood Hotel, el 13 jul. 2023
Dear C,Thank you for your amazing feedback.Looking forward to your 4th stay!Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Carol

Se hospedó 2 noches en julio de 2023
Respuesta de Gloucester Robinswood Hotel, el 13 jul. 2023
Dear Carol,Thank you for your feedback.We hope you will stay with us again in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Tracy

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice hotel but food and drink overpriced!
Great sized room and very clean. Slept ok but room extremely hot. Very small window and small fan didn't cope. The corridor leading to room was extremely hot too. Pint of if coke and double g&t cost £19.... .....rip off Breakfast ok but very dry.
Se hospedó 1 noche en julio de 2023
Respuesta de Gloucester Robinswood Hotel, el 13 jul. 2023
Dear Tracy,Thank you for your feedback and improvement suggestions. I am sorry to read the temperature was too hot to your liking on this occasion. We hope you will stay with us again in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
All ok. Although shower was really poor, lack power and was just a dribble.
Se hospedó 1 noche en julio de 2023
Respuesta de Gloucester Robinswood Hotel, el 11 jul. 2023
Dear Guest,Thank you for your feedback.We hope you will stay with us again in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Sharon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic
Stayed for Soul & Motown night. Great music! Really good night. Breakfast excellent.
Se hospedó 1 noche en julio de 2023
Respuesta de Gloucester Robinswood Hotel, el 11 jul. 2023
Dear Sharon,Thank you for your feedback. I am glad you enjoyed our Soul & Motown night and breakfast in the morning. We hope you will stay with us again in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Average /adequate hotel.
Although officially a 4-star hotel with a gym and spa, this hotel really comes over as an average 3-star Travelodge/Premier Inn style hotel, with a dated 90s style reminiscent of Alan Partridge's stint at the Linton Travel Tavern. We found that the room was dated in style, but clean enough. The double bed was two singles pushed together, which kept moving apart in the middle. Otherwise the room was okay, although the soundproofing is poor, and we were woken by the people in the room next door rolling in drunk at around 2am. The pool and spa area again is quite dated, and nothing special in style (think 90s leisure centre). Although the small sauna and steam room were functionally very good, the pool seemed over chlorinated and stung my eyes. The gym is quite well equipped and a bit larger than the average hotel gym. The hotel has its own car park, but you will be charged to park, which is a real cheek and an unpleasant surprise. The breakfast was below average, with cheap poor quality sausages and anaemic looking bacon, with cooked items running out and not replenished. We did not use the restaurant in the evening, so cannot comment on that. In summary, an adequate and functional hotel as a base for exploring the Cotswolds, but if you're booking for a special occasion or treating a loved one to a spa weekend, you'd be better off looking elsewhere for something a bit more special.
Se hospedó 2 noches en mayo de 2023
Respuesta de Gloucester Robinswood Hotel, el 5 jun. 2023
Dear Guest,Thank you for your feedback and detailed thoughts of the hotel.We hope you will stay with us again in the future.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel, as long as there is no tour coach
Upon arriving I was disappointed that I had to pay £5 to park my car overnight. Check in was quick process. Made a reservation for the evening in the restaurant and due to a tour had to have dinner after 8.30. Looked at menu online and made my choice of what to have. Arrived at restaurant for my booking to be given an A4 piece of paper with what could be described as a “bar menu” to choose from. Bar 3 other tables the rest of the restaurant all had the full menus to choose from which was really disappointing, especially the cost of room along with the bar drinks I was very disappointed to be informed this by the waiter.
Se hospedó 1 noche en mayo de 2023
Respuesta de Gloucester Robinswood Hotel, el 27 may. 2023
Dear Guest, Thank you for your review. Please accept my apologies if you feel the restaurant menu was not extensive enough on this occasion. We hope you will come and visit us again. Sincerely, Christel Quinonero Operations Manager Gloucester Robinswood Hotel, BW Signature Collection

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2023
Respuesta de Gloucester Robinswood Hotel, el 23 may. 2023
Dear Guest,Thank you for your review.Sincerely,Christel QuinoneroOperations ManagerGloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Mohamed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place for short business trip
Se hospedó 1 noche en mayo de 2023
Respuesta de Gloucester Robinswood Hotel, el 17 may. 2023
Dear Mohamed,Thank you for your nice review.We hope you will visit us again soon.Sincerely,Christel QuinoneroOperations Manager Gloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Frank

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Overall very disappointing service 😕
Must say Hotel and Reception welcome staff were lovely but we were not informed before arriving at 7.30pm that restaurant was full and closed at 8.30 because only 2 serving staff were available, but we could order bar food from the same menu and served by same 2 serving staff ?. Only vegetarian option was risotto and rice was not fully cooked. Breakfast was absolute shambles, waited to be seated for 5 minutes but no one came so just had to find a table that been cleared from last guests, had to join queue for coffee cups as none were available, complained to staff as no bacon, scrambled eggs (was 1 fried egg left), no mushrooms left, when eventually food was replenished had to wait as plates were gone !!!, very disappointing service 😞
No food available
No food available
Uncleared tables
Se hospedó 1 noche en mayo de 2023
Respuesta de Gloucester Robinswood Hotel, el 17 may. 2023
Dear Frank,Thank you for your feedback. Please accept my apologies on behalf of the hotel for not exceeding your expectations on this occasion. Please rest assured that I will address these matters with my team to avoid any re-occurrence in the future.I hope you will come and stay with us again to give us a chance to restore your faith in the Gloucester Robinswood Hotel.Sincerely,Christel QuinoneroOperations Manager Gloucester Robinswood Hotel, BW Signature Collection

2/10 Terrible

Anthony

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Check no functions on
Noise was terrible as they had a function on (not a problem) but was clearly told we should have been made aware as 100% we would have requested a room further away or booked elsewhere. Hotel was fine
Se hospedó 1 noche en mayo de 2023
Respuesta de Gloucester Robinswood Hotel, el 12 may. 2023
Dear Anthony,Thank you for your review. Please accept my apologies on behalf of the hotel if you feel there has been a lack of communication on this occasion.We hope to welcome you again in the future.Sincerely,Christel QuinoneroOperations Manager Gloucester Robinswood Hotel, BW Signature Collection

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Won’t stay here again
I arrived slightly later than planned so popped up to my room to drop my bags off and then went down to have dinner. Hanging over the shower rail in the bathroom was a very dirty bathmat, which I reported to reception. It didn’t inspire confidence in me with regards to the cleanliness of the rest of the room. There were a few hairs in the bath also. The wall around the window in the room looked like it was rotting/falling apart. The receptionist was very apologetic and brought a clean bathmat. In the restaurant I ordered calamari and the burger. The calamari was nice, the portion could’ve been a little bigger to fill the dish it was served in. I was then brought ‘beef bourguignon’ rather than a burger. I was a bit surprised and then it dawned on me that the waiter must have heard bourguignon rather than burger. Instead of offering to change it he said ‘this is better’, it was nearly 9pm at this point so I didn’t make a fuss and just ate it as I was hungry. It was very nice but clearly not what I had ordered. There was a long wait to ask for dessert and then for the bill. I got up and stood by the till for a while and two members of staff walked over and said they couldn’t do bills and would get somebody else. There weren’t that many people in the restaurant but everything seemed to take an age. The supervisor in the restaurant was very pleasant however. I went for breakfast just before 8am and half the dishes were empty, refills were slow. Very disappointing.
Bathmat found in room when checking in
Se hospedó 1 noche en mayo de 2023
Respuesta de Gloucester Robinswood Hotel, el 12 may. 2023
Dear guest,Thank you for your feedback.Please accept my apologies for the shortfalls in product and service you experienced whilst staying with us. Rest assured I will address this matter with my team to ensure there is no further re-occurrence.Sincerely,Christel QuinoneroOperations Manager

10/10 Excelente

Ed

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Management went above and beyond to help sort two beds after I made an error when booking the room.
Se hospedó 1 noche en abril de 2023
Respuesta de Gloucester Robinswood Hotel, el 1 may. 2023
Dear Ed,Thank you for your great review.I am glad you had a good night sleep not sharing a bed! Always a pleasure to help.We hope to welcome you again in the future... just remember to book a twin room next time.Sincerely, Christel Quinonero Operations Manager Gloucester Robinswood Hotel, BW Signature Collection

10/10 Excelente

Robert

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel was fine and the staff vey helpful and friendly. The room was clean and tidy
Se hospedó 1 noche en abril de 2023
Respuesta de Gloucester Robinswood Hotel, el 23 abr. 2023
Dear Robert,Thank you for your feedback on the room cleanliness and lovely comment regarding the staff. We hope to welcome you again soon. Sincerely, Christel Quinonero Operations Manager Gloucester Robinswood Hotel, BW Signature Collection

6/10 Aceptable

Marisa

Se hospedó 1 noche en abril de 2023
Respuesta de Gloucester Robinswood Hotel, el 23 abr. 2023
Dear Marisa,Thank you for your review.We hope to welcome you again soon.Sincerely,Christel QuinoneroOperations Manager Gloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent breakfast, beware of parking cost
Value for money. Choose the breakfast, it is the best breakfast I've ever had in a hotel. Beware of parking. Cannot fathom why you would need to pay for parking at the price of the room and the area it is in. Rooms clean, beds were comfy for us (firm).
Se hospedó 1 noche en abril de 2023
Respuesta de Gloucester Robinswood Hotel, el 17 abr. 2023
Dear Matthew,Thank you for your review and lovely feedback regarding breakfast.For information, our parking is managed by a third company.We hope to welcome you again soon.Sincerely,Christel QuinoneroOperations Manager Gloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Harriet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
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Se hospedó 1 noche en abril de 2023
Respuesta de Gloucester Robinswood Hotel, el 17 abr. 2023
Dear Harriet,Thank you for your review.We hope to welcome you again soon.Sincerely,Christel QuinoneroOperations Manager Gloucester Robinswood Hotel, BW Signature Collection

8/10 Bueno

Christy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
The hotel is comfortable and easy to get to. Charging for parking is a bit rich, when you have no EV charging points and there are not many nearby. It is very quiet and clean, with a good leisure centre and bar/ restaurant
Se hospedó 1 noche en abril de 2023
Respuesta de Shane, el 15 abr. 2023
Dear Christy, Thank you for leaving a review on Ebookers.com and your great score. A lot of hotels now charge for parking and we have decided to apply a small charge for guest vehicles. I am delighted that you were able to use our facilities and found the hotel comfortable and enjoyed your stay. I hope we are able to welcome you back in the future and show your a perfect 5/5 stay. Shane