Alberca al aire libre y camastros
Ver disponibilidad

Opiniones de voco Gold Coast, an IHG Hotel

4.5 out of 5
voco Gold Coast, an IHG Hotel
31 Hamilton Avenue, Surfers Paradise, QLD

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 536 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 298 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 105 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 1006 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

julio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Voco
Muy bien todo, muy recomendable, esta centrico, afuera del tram y edta muy agradable
Se hospedó 3 noches en julio de 2022
Respuesta de Brooke D, el 20 jul. 2022
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2019
Respuesta de Christopher McHarg, el 18 nov. 2019
Hello Anonymous, Thank you for your review and choosing to stay at voco Gold Coast. We look forward to seeing you again soon! Kind regards, Christopher McHarg Guest Services Team Leader voco Gold Coast

8/10 Bueno

Glenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Garry

Viaje en pareja
Really good location. Very clean and comfortable room
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Hannah

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Alanna

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Voco was a great hotel for families. It had ample access to public transport but was also within walking distance to cavil ave and the beach. Buffet breakfast was included in our stay - there was a great selection of food. Staff were friendly and super helpful. The only downside for us was that we had to keep asking for our room to be cleaned as we kept getting forgotten. Other than that we enjoyed our stay and would come back again.
Se hospedó 5 noches en abril de 2024
Respuesta de MDH, el 2 may. 2024
Dear Alanna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Bueno

Jacob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anika

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable stay. Great service overall.
Se hospedó 2 noches en abril de 2024
Respuesta de MDH, el 2 may. 2024
Dear Anika,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
George is a great front desk clerk, very helpful and kind. We had a lovely stay and could see the ocean from our room. The pool was lovely and clean.
Se hospedó 3 noches en abril de 2024
Respuesta de MDH, el 2 may. 2024
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Bueno

Matthew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great stay
Se hospedó 1 noche en abril de 2024
Respuesta de MDH, el 2 may. 2024
Dear Matthew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excelente

Serafina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room is clean n bright. Plenty of restaurant close by and close to surfer paradise beach
Se hospedó 1 noche en abril de 2024
Respuesta de MDH, el 2 may. 2024
Dear Serafina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 Aceptable

Jagvir

No housekeeping and tidying during the stay
Se hospedó 2 noches en abril de 2024
Respuesta de MDH, el 9 abr. 2024
Dear Jagvir,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

8/10 Bueno

Igor, Bonbeach

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good. We were struggling with the bedding. Booked the room with 2 twin beds, those were quite small and the mattresses were very soft. Was quite hard to sleep. Everything else was really good. Great breakfast and fantastic location.
Se hospedó 5 noches en marzo de 2024
Respuesta de mdh, el 4 abr. 2024
Dear Igor,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 Excelente

Juanita Mary

Viaje familiar
The cleaner for the room l was in could have done a better job, there were dishes left unwashed. I had to ask for clean sheets for my granddaughters bed and the vacuuming was not done. Apart from that, we enjoyed our stay, and, we will be back.
Se hospedó 10 noches en marzo de 2024
Respuesta de mdh, el 3 abr. 2024
Dear Juanita,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

8/10 Bueno

SIMON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de mdh, el 4 abr. 2024
Dear Simon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Kamiya

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent property , well maintained with friendly staff. Highly recommend.
Se hospedó 4 noches en marzo de 2024
Respuesta de mdh, el 3 abr. 2024
Dear Kamiya,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Bueno

Michael, Coquitlam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lobby wifi was good but the in room wifi just sucked. Couldn’t load anything or even FaceTime the family back home.
Se hospedó 3 noches en marzo de 2024
Respuesta de mdh, el 3 abr. 2024
Dear Michael,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 Excelente

Sunish

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing stay
Se hospedó 3 noches en marzo de 2024
Respuesta de mdh, el 3 abr. 2024
Dear Sunish,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Todd

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place great view
Se hospedó 3 noches en marzo de 2024
Respuesta de mdh, el 3 abr. 2024
Dear Todd,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Graham

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, food was great. Definitely recommend.
Se hospedó 6 noches en marzo de 2024
Respuesta de mdh, el 30 mar. 2024
Dear Graham, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Bueno

Jacqueline

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The pool was out of order and has been since Dec, but they still told us they had 2 pools at check in. Breakfast buffet was good. Staff were friendly but not super knowledgeable for us tourists looking for recommondations.
Se hospedó 4 noches en marzo de 2024
Respuesta de MDH, el 21 mar. 2024
Dear Jacqueline,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 Excelente

Lulu

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was really good! Room was in great condition and no noise from neighbors or hallways could be heard. Very clean and nice hotel! Nice view from the room. Overall very satisfied!
Se hospedó 1 noche en marzo de 2024
Respuesta de MDH, el 17 mar. 2024
Dear Lulu,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Navjyot

Great service, beautiful hotel, excellent 💕
Se hospedó 15 noches en febrero de 2024
Respuesta de MDH, el 17 mar. 2024
Dear Navjyot,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Bueno

Gina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Proximity to public transport was excellent. Amazing meal at Clifford’s Grill and Lounge. Would definitely stay again.
Se hospedó 4 noches en marzo de 2024
Respuesta de MDH, el 17 mar. 2024
Dear Gina,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Yuto

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de MDH, el 17 mar. 2024
Dear Yuto,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Luke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de MDH, el 17 mar. 2024
Dear Luke,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Bueno

Giuli

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de MDH, el 5 mar. 2024
Dear Giuli, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

2/10 Terrible

Glen

Le gustó: Limpieza, servicios, condiciones de la propiedad
The place itself was ok but I got a random charge on my card that I used for the hind of $398 halfway through my stay. This is the 2nd time this has happened for no reason. I use 2 different cards 1 for the bond and 1 for the payment of the room. I don’t understand how or why they would look up my card details for the bond payment (which they already took out the day before to hold it) and then charge me nearly $400 for no reason. When I went and spoke to them they said it was an accident and will refund it. Not staying here again something dodgy as this is the 2nd time they’ve done this.
Se hospedó 2 noches en marzo de 2024
Respuesta de matt, el 5 mar. 2024
Good Evening Glen,I’m sorry to hear about your experience with the unexpected charges on your cards during your stay with us here at Voco Gold Coast. It's understandable that this situation has caused frustration and concern. But please be assured that moving forward the correct training will be conducted and that I hope you can trust and stay with us again in the future. Thanks Matt ConaghanDuty Manager

10/10 Excelente

parminder

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect place for holiday
Se hospedó 3 noches en marzo de 2024
Respuesta de MDH, el 5 mar. 2024
Dear Parminder, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Bueno

Tyler

Se hospedó 4 noches en febrero de 2024
Respuesta de MDH, el 21 mar. 2024
Dear tyler,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Most friendly staff. Rooms were excellent. King size bed was amazing… location was spot on for our needs…
Se hospedó 1 noche en febrero de 2024
Respuesta de MDH, el 5 mar. 2024
Dear Andrew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de MDH, el 18 feb. 2024
Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Bueno

Boris

Viaje familiar
Would of been nice if there was a bit more supplies. More coffee, tea, biscuits full milk. Just an idea for next time. Thank you great Hotel, we would stay again.
Se hospedó 2 noches en febrero de 2024
Respuesta de MDH, el 6 feb. 2024
Dear Boris,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

6/10 Aceptable

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Not my best experience
Se hospedó 1 noche en febrero de 2024
Respuesta de MDH, el 6 feb. 2024
Dear Peter,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 Excelente

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect location, 5 min walk to the beach and the shops, beautiful view, and lovely staff!
Se hospedó 3 noches en febrero de 2024
Respuesta de MDH, el 5 feb. 2024
DEar Emma,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Dejana

Viaje familiar con niños
We love everything except buffet breakfast 2 x cold bacon completely and cold pancakes Othervise everything was excelent
Se hospedó 5 noches en enero de 2024
Respuesta de MDH, el 4 feb. 2024
Dear Dejana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location near the beach and not noisy nightlife— a10 minute walk away if you want it. Very good staff 😊
Se hospedó 4 noches en enero de 2024
Respuesta de MDH, el 4 feb. 2024
Dear Gary, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excelente

Kunal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de MDH, el 5 feb. 2024
Dear Kunal,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Sabina Khadka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really good
Se hospedó 3 noches en enero de 2024
Respuesta de MDH, el 4 feb. 2024
Dear Sabina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excelente

Annette

Se hospedó 1 noche en enero de 2024
Respuesta de MDH, el 4 feb. 2024
Dear Annette, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Bueno

KHALID

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel
Se hospedó 4 noches en enero de 2024
Respuesta de MDH, el 4 feb. 2024
Dear Khalid, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excelente

Hasala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de MDH, el 4 feb. 2024
Dear Hasala, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excelente

Tara Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My family really enjoyed their stay here at Voco and so did I it was fun for all the pool was amazing and the food too!
Se hospedó 6 noches en enero de 2024
Respuesta de MDH, el 31 ene. 2024
Dear Tara Jane,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Bueno

Meiling

Se hospedó 2 noches en enero de 2024
Respuesta de MDH, el 21 mar. 2024
Dear Meiling,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Bueno

Darren

Viaje en pareja
Le gustó: Condiciones de la propiedad
Great location and we loved the buffet dinner the staff were very friendly and helpful Buffet breakfast was very good just need to get to the coffee machine early Pillows
Se hospedó 3 noches en enero de 2024
Respuesta de MDH, el 31 ene. 2024
Dear Darren,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 4 noches en enero de 2024
Respuesta de MDH, el 31 ene. 2024
Dear Lisa,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Stephen

Se hospedó 4 noches en enero de 2024
Respuesta de MDH, el 21 mar. 2024
Dear Stephen,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excelente

Shane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de MDH, el 27 ene. 2024
Dear Shane, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 Aceptable

Jackie

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Room dirty good facilities .. but 1 pool for all guest is nit great .. understaff everywhere .. breakfast is ridiculous .. either waiting for a seat waiting for coffee ( that hardly works) toast cooks one side .. line up huge .. and the later you go you in filthy floors .. food everywhere it’s disgusting!!! Will not stay again
Se hospedó 9 noches en enero de 2024
Respuesta de MDH, el 27 ene. 2024
Dear Jackie, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management

10/10 Excelente

Ines

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great quiet location within walking distance from Caville St.
Se hospedó 5 noches en enero de 2024
Respuesta de MDH, el 26 ene. 2024
Dear Ines,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management