Suite estudio, 1 cama King size y sofá cama, para no fumadores (Mobility & Hearing) | Caja de seguridad en la habitación y escritorio
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Opiniones de Hampton Inn & Suites Grafton

2.5 out of 5
Hampton Inn & Suites Grafton
1385 Gateway Drive, Grafton, WI

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 324 de 545 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 137 de 545 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 50 de 545 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 545 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 545 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice!
Se hospedó 1 noche en abril de 2024
Respuesta de Amanda H. , el 8 may. 2024
Hi David, Thank you for the great review! I am glad to see that you enjoyed your stay with us, and we hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Amanda H. , el 30 abr. 2024
Hi Patricia, Thank you so much for the 5 star review! We are glad to see that you enjoyed your stay with us, and we hope you'll visit again next time you are in the Grafton area. Sincerely,Amanda H. General Manager

10/10 Excelente

Kari

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and newly remodeled hotel. Would stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de AGM, el 14 abr. 2024
Thank you so much for the great review! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon. Sincerely,Patricia S.Assistant Manager

6/10 Aceptable

Ronald

Se hospedó 1 noche en marzo de 2024
Respuesta de AGM, el 19 abr. 2024
Thank you so much for the great review! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon. Sincerely,Patricia S.Assistant Manager

10/10 Excelente

Alan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Celeste was very pleasant at the front desk , my room was more than adequate , LOL the coffee in the room was terrible , coffee down at breakfast was great
Se hospedó 1 noche en febrero de 2024
Respuesta de AGM, el 14 feb. 2024
Thank you so much for the great review and the kind words about Celeste! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon. Sincerely,Patricia S.Assistant General Manager

10/10 Excelente

Kelly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in ,nice restaurant next door. Pool was nice and warm
Se hospedó 1 noche en febrero de 2024
Respuesta de AGM, el 11 feb. 2024
Thank you for taking the time to review the hotel. I'm glad to see that you enjoyed your stay with us. We hope to see you again next time you are in the Grafton area.Sincerely, Patricia S.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was extremely friendly from check-in to breakfast to check-out. Bed wasn't the most comfortable but that's always a personal preference. Someone else might think its great. Would definitely stay again.
Se hospedó 1 noche en enero de 2024
Respuesta de Amanda H. , el 29 ene. 2024
Hi Brian, Thank you for the great review! I am so glad to see that you enjoyed your time with us. We hope to see you again soon. Sincerely, Amanda H. General Manager

8/10 Bueno

AMBER

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable away from home
Came in for a baby shower during a snow storm and everyone was so kind. Service was excellent. Rooms were clean and spacious.
Se hospedó 1 noche en enero de 2024
Respuesta de Amanda H. , el 15 ene. 2024
Hi Amber, Thank you for the great review. I am glad to see that you enjoyed your time with us overall. If there is anything we can do to make your next stay a 10 out of 10, please let us know. We hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Amanda H. , el 10 ene. 2024
Hi Sharon, Thank you so much for the great review! I am glad to see that you enjoyed your stay with us, and we hope to see you again soon. Sincerely, Amanda H. General Manager

8/10 Bueno

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, person wasn't always at front desk, you had to wait for her to come out from the back (twice). I wish the showers were updated as they looked the oldest. Also I didnt realize there was a thermostat on wall for the heat. I walked over to the old radiator on wall and the cover fell off when I opened the flap and it looks like the whole unit is coming loose from the wall. Details are everything when I pay a lot of money for a hotel room. This needs to be repaired.
Se hospedó 1 noche en enero de 2024
Respuesta de Amanda H. , el 8 ene. 2024
Hi Diane, Thank you for taking the time to review the hotel. I am glad to see that you enjoyed your time with us overall but do apologize regarding the couple hiccups you had. Please know that our front desk works on laundry in the back office during down time, so while they are not always present during slower periods, they can see the cameras and should be coming out as soon as they see someone at the desk. I apologize if that was not the case. Next, you'll be happy to know that the renovation we are currently under is to update all guest room bathrooms. This renovation just started about 6 weeks ago, but once it concludes, all guest room bathrooms will be brand new like the rest of the room. Lastly, I appreciate you bringing the wall unit to our attention. They do have clings on them that let you know to use the controls on the wall, but I have written up a maintenance slip for him to take a look at it and make sure it is not in fact coming out of the wall. We do hope that you'll visit again next time you are in the Grafton area. Sincerely, Amanda H. General Manager

10/10 Excelente

Vanessa

Se hospedó 1 noche en enero de 2024
Respuesta de Amanda H. , el 22 ene. 2024
Hi Vanessa, Thank you for the great review! I am glad to see that we provided a 5 out of 5 experience for you. We hope that we'll see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Angelena, Milwaukee

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H. , el 22 ene. 2024
Hi Angelena, Thank you for the great review! I am glad to see that we provided a 5 our of 5 experience for you. We hope that we'll see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Julia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a wonderful 2 nights my sister and I had here. We love the location as we had easy access to Cedarburg, Port Washington and Grafton shops. I also want to praise the complimentary breakfast. Delicious, much variety and a different hot menu each morning. We will stay here again. All staff were wonderful. Super clean.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amanda H. , el 5 ene. 2024
Hi Julia, Thank you for the great review! I am glad to see that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H. , el 5 ene. 2024
Hi Mary, Thank you for the great review! I am glad to see that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Kim

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H. , el 5 ene. 2024
Hi Kim, Thank you for the great review! I am glad to see that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H. , el 5 ene. 2024
Hi Eric, Thank you for the great review! I am glad to see that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Amanda H. General Manager

8/10 Bueno

Mary Beth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was clean, people were very friendly. Would stay there again.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Amanda H. , el 5 ene. 2024
Hi Mary Beth, Thank you for the great review! I am glad to see that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Connie, Sheboygan

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 29 nov. 2023
Thank you so much for the great review! Making you happy makes us happy, and I'm glad to see that you enjoyed your time with us. We hope to see you again soon.Sincerely,Patricia S.Assistant General Manager

10/10 Excelente

Barbara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I thought everyone was friendly and helpful. We had on problem with the draining of the bathtub and they took care of it immediately. Great place to stay!
Se hospedó 7 noches en noviembre de 2023
Respuesta de Amanda H. , el 28 nov. 2023
Thank you for the great review! I am glad to see that you enjoyed your stay with us, and we appreciate you bringing the tub drain to our attention so we could get that taken care of for you. We hope that we'll see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Totally enjoyable experience. Friendly, professional staff. Delicious breakfast included.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda H. , el 28 nov. 2023
Thak you for the great review! I am glad to see that you enjoyed your stay with us, and we hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Karin, South Pasadena

Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda H. , el 5 ene. 2024
Hi Karin, Thank you for the great review! I am glad to see that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Amanda H. General Manager

8/10 Bueno

Steven

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda H. , el 7 nov. 2023
Hi Steven, Thank you for taking the time to review the hotel. I am glad to see that you enjoyed your time with us overall, and we hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Rhonda

Se hospedó 2 noches en octubre de 2023
Respuesta de Amanda H. , el 17 oct. 2023
Thank you for the great review! I am so glad to see that you enjoyed your time with us, and we hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Lisa, Merrimac

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were incredibly friendly and good humored. I appreciated how helpful they were.
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM, el 16 oct. 2023
Thank you so much for the great review! Making you happy makes us happy, and I'm glad to see that you enjoyed your time with us. We hope to see you again soon. Sincerely,Patricia S.Assistant Manager

10/10 Excelente

Eric

Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Amanda H. , el 12 oct. 2023
Thank you for the great review! I am glad to see that you enjoyed your time with us and we hope to see you again soon. Sincerely,Amanda H. General Manager

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en octubre de 2023
Respuesta de Amanda H. , el 30 oct. 2023
Thank you for the great review! I am glad to see that you enjoyed your time with us and we hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will return
Second time staying at this property. Will be back. Great place, location, still has that new sense.
Se hospedó 2 noches en octubre de 2023
Respuesta de Amanda H., el 4 oct. 2023
Thank you for the great review! I am glad to see that you enjoyed your time with us, and we hope to see you again soon. Sincerely, Amanda H. General Manager

6/10 Aceptable

Steve

Viaje familiar
Extremely loud and boisterous wedding party on floor above our room. Kept us awake until 4 am. Finally called front desk and it quieted down enough that got a couple hours sleep. Not happy camper.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Assistant Manager, el 25 sept. 2023
Thank you for taking the time to review the hotel. I am glad to see that you enjoyed your time with us overall and appreciate your feedback. We hope to see you again next time you are in the Grafton area. Sincerely,Patricia S.

8/10 Bueno

Hayden

Se hospedó 3 noches en septiembre de 2023
Respuesta de Amanda H. , el 12 oct. 2023
Thank you for the great review! I am glad to see that you enjoyed your time with us and we hope to see you again soon. Sincerely,Amanda H. General Manager

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place
We love to stay at this place. Great check in staff. Love the 2 restaurants near it. We always walk to them. Ghost town pub and restaurant and Water street brewery was yummy.
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM, el 10 sept. 2023
Thank you so much for the great review! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon.Sincerely,Patricia S.Assistant Manager

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property, and not far from shopping, dining, downtown Grafton, and Cedarburg!
Se hospedó 1 noche en agosto de 2023
Respuesta de AGM, el 30 ago. 2023
Thank you for the great review! Making you happy makes us happy, and we're glad to see that you enjoyed your time with us. We hope to see you again soon.Sincerely, Patricia S.Assistant manager

10/10 Excelente

Tristan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de AGM, el 14 ago. 2023
Thank you so much for the great review! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon.Sincerely, Patricia S.Assistant Manager

10/10 Excelente

David

Le gustó: Condiciones de la propiedad
nothing
Se hospedó 1 noche en agosto de 2023
Respuesta de AGM, el 14 ago. 2023
Thank you so much for the great review! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon.Sincerely, Patricia S.Assistant Manager

4/10 Malo

Casherril

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property needs a up date desperately, there were no exhaust system in bathroom, the carpet smelled like feet.
Se hospedó 2 noches en julio de 2023
Respuesta de Amanda H., el 1 ago. 2023
Hello, Thank you for taking the time to review the hotel. I am sorry to see that you did not fully enjoy your time with us and appreciate you bringing your concerns to our attention. We will look into these and address appropriately. Thank you, Amanda H. General Manager

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean facility friendly staff
Se hospedó 1 noche en julio de 2023
Respuesta de AGM, el 28 jul. 2023
Thank you so much for the great review! Making you happy makes us happy, and I'm glad to see that you enjoyed your time with us. We hope to see you again soon.Sincerely,Patricia SAssistant General Manager

10/10 Excelente

Jodi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was slow but the staff was very kind and apologized for the inconvenience. I was extremely impressed with the cleanliness, temperature and obvious good care of the pool and hot tub. For a value priced hotel, these were the best I have seen in years and made my stay so relaxing after a long day's work.
Se hospedó 1 noche en julio de 2023
Respuesta de AGM, el 28 jul. 2023
Thank you so much for the great review! Making you happy makes us happy, and I'm glad to see that you enjoyed your time with us. We hope to see you again soon.Sincerely,Patricia SAssistant General Manager

10/10 Excelente

Cathy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was wonderful. Hotel was great. For some reason, we could not get into the pool area with our hotel key.
Se hospedó 1 noche en julio de 2023
Respuesta de AGM, el 28 jul. 2023
Thank you so much for the great review! Making you happy makes us happy, and I'm glad to see that you enjoyed your time with us. We hope to see you again soon.Sincerely,Patricia SAssistant General Manager

8/10 Bueno

Barbara

Le gustó: Servicio y personal
Staff was helpful. Breakfast was good. Convenient to the highway and venues I was attending. I found that I was either freezing or warm in the building.
Se hospedó 4 noches en julio de 2023
Respuesta de Amanda H. , el 8 sept. 2023
Hi Barbara, Thank you for the great review! I am glad to see that you enjoyed your time with us overall, and we hope to see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager

8/10 Bueno

Jose

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only thing I was not liking was that the temperature inside was super cold… other than that I loved my stay.. Breakfast was ok. However I drink tea and I had hot water for my tea and it tasted like coffee… 😬
Se hospedó 1 noche en julio de 2023
Respuesta de Amanda H. , el 21 jul. 2023
Hi Jose, Thank you for taking the time to review the hotel. I am glad to see that you enjoyed your time with us overall, but do apologize regarding the cold hallways and the coffee tasting water. I appreciate you bringing those items to our attention so that we can correct them. We hope to see you again soon.Sincerely, Amanda H. General Manager

10/10 Excelente

Amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were amazing. Rooms were fantastic
Se hospedó 1 noche en julio de 2023
Respuesta de Amanda H. , el 17 jul. 2023
Hi Amanda, Thank you for the great review! I am so glad to see that you enjoyed your time with us, and we hope that we'll see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Amanda H. , el 17 jul. 2023
Hi James, Thank you for taking the time to review the hotel. I am glad to see that you enjoyed your time with us overall. If there is anything we can do to make your next stay even better, please let us know. We hope to see you again soon. Sincerely, Amanda H. General Manager

10/10 Excelente

Jay

Se hospedó 1 noche en julio de 2023
Respuesta de Amanda H. , el 17 jul. 2023
Hi Jay, Thank you for the great review! I am so glad to see that you enjoyed your time with us, and we hope that we'll see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager

10/10 Excelente

SHERWIN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very clean, well maintained
Se hospedó 2 noches en julio de 2023
Respuesta de Amanda H. , el 11 jul. 2023
Hi Sherwin, Thank you for the great review! I am glad to see that you enjoyed your time with us and we hope that we'll see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager

10/10 Excelente

Sandra

Se hospedó 1 noche en julio de 2023
Respuesta de Amanda H. , el 1 ago. 2023
Hi Sandra, Thank you so much for the great review! I am glad to see that you enjoyed your time with us, and we hope we'll see you again soon. Sincerely, Amanda H. General Manager

8/10 Bueno

Wendie

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023
Respuesta de Amanda H. , el 10 jul. 2023
Hi Wendie, Thank you for taking the time to review the hotel. I am glad to see that you enjoyed your time with us overall and we hope to see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager

8/10 Bueno

Neal

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
To close to xway
Se hospedó 3 noches en junio de 2023
Respuesta de Amanda H., el 5 jul. 2023
Hi Neal, Thank you for taking the time to review the hotel. I am glad to see that you enjoyed your time with us overall, and we hope that we will see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager

10/10 Excelente

Donna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was lovely, quiet, clean and safe. The area around the hotel offered great shopping and dining options. The location was convenient with highway access just outside the door.
Se hospedó 3 noches en junio de 2023
Respuesta de Assistant Manager, el 26 jun. 2023
Thank you so much for the great review! Making you happy makes us happy, and I'm glad to see that you enjoyed your time with us. We hope to see you again soon.Patricia S.Assistant Manager

6/10 Aceptable

Lori

Le gustó: Limpieza
This stay was good / fine / ok / met the basic necessities. The person who greeted me at check in was less than friendly and dismissed me quickly for arriving at 2:00. Nothing was horrible. Nothing was great.
Se hospedó 2 noches en junio de 2023
Respuesta de Assistant Manager, el 15 jun. 2023
Thank you so much for the great review! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon.Sincerely,Patricia S.Assistant Manager

10/10 Excelente

Vesna

Se hospedó 2 noches en junio de 2023
Respuesta de Assistant Manager, el 15 jun. 2023
Thank you so much for the great review! I am very glad to see that you enjoyed your time with us, and we hope to see you again soon.Sincerely,Patricia S.Assistant Manager

10/10 Excelente

Matthew

Se hospedó 1 noche en junio de 2023
Respuesta de Amanda H., el 5 jul. 2023
Hi Matthew, Thank you for the great review! I am glad to see that you enjoyed your time with us, and we hope that we will see you again next time you are in the Grafton area. Sincerely, Amanda H. General Manager