Terraza o patio

Opiniones de Radisson Hotel Grand Rapids Riverfront

3 out of 5
Radisson Hotel Grand Rapids Riverfront
270 Ann Street NW, Grand Rapids, MI

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 229 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 260 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 237 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 155 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 120 de 1001 opiniones" "

6.6/10

Limpieza

7.6/10

Servicio y personal

6.2/10

Servicios

6.2/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Laura

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 22 jul. 2023
Hello Laura,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Malo

Niels

Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 10 jul. 2023
Hello Niels, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Aceptable

Armando

Se hospedó 1 noche en diciembre de 2020
Respuesta de Manager, el 28 dic. 2020
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Aceptable

Marian

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room had no bar soap. The tub had no inner liner for water from the shower water to stay inside the tub. The charge for breakfast was over $12.00 and poorer quality than some breakfast buffets that are provided at no additional charge. I would not go back to a Raddison Hotel after this experience.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Marian,We appreciate you sharing your feedback with us. Guest input is valuable for our continuous improvement. Please feel free to reach out to our management team directly to address your concerns further. Thank you for choosing to stay with us.

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst hotel we ever stayed at!! Filthy.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Jennifer,We regret to hear about your experience and appreciate your feedback for our ongoing improvements. We encourage you to reach out to our management team to further discuss your concerns.

6/10 Aceptable

Farsad

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is old. It is adjacent to a major highway. I would not stay at this hotel again.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Farsad,We regret that your stay did not meet your expectations. Your feedback will be shared with our team for future improvements. Thank you for choosing our hotel, and we hope you consider giving us another opportunity in the future.

10/10 Excelente

Isabella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Isabella,We are delighted to hear you had a fantastic stay with us! If you have any more thoughts to share, please don't hesitate to contact us. We look forward to welcoming you back soon!

8/10 Bueno

Jennifer

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff were great but the room and other areas not so great. Obviously minimal staff and low season. Looks like it’s set up to cater to a lot of people but not much attention to detail when not enough people are there. Beds were great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Jennifer,We're glad to hear you appreciated our attentive staff and comfortable beds during your stay. Your feedback on the room and other areas is valued, and we'll share it with our team for review. We strive to provide high-quality service regardless of the season, and we appreciate your insights for improvement.

10/10 Excelente

Jennifer

Le gustó: Servicio y personal y condiciones de la propiedad
It was nice but looks outdated
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Jennifer,We appreciate your feedback on our hotel. We are continuously working to improve our facilities to enhance our guests' experience. Your comments will be shared with our team for future considerations. Thank you for staying with us.

6/10 Aceptable

Samantha

Viaje familiar, Viaje familiar con niños
Easy to get into Grand Rapids, location was lackluster in terms of views, you either get the highway or the river view is of run down buildings. Was annoyed as we were leaving we had a note on our car that parking was for hotel guests only. It looks like they were set up for some sort of parking lot construction, but as a hotel guest it felt pretty passive aggressive to get a note on my car.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Samantha, We apologize for any inconvenience you experienced during your stay. We always strive to maintain a welcoming atmosphere for our guests. Rest assured, we value your feedback and will share it with the team. Your comments are important to us as we continue to improve our services for all future visitors to enjoy their stay to the fullest.

8/10 Bueno

Jenai

Viaje en pareja
Room was not very clean. Carpet was sticky to walk on.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Jenai,We regret to hear about your experience and appreciate your feedback. Your concerns have been noted and will be shared with our housekeeping team for further improvement. We hope you will consider staying with us again in the future to experience the high standards we aim to uphold.

4/10 Malo

Kristin

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Never got my security deposit back for no reason! There is no restraunts or things to do close by. Very disappointed restraunt was closed. No free coffee no nothing. Elevators looked like they have never been vacummed. Trashs were over flowing. Whole place had a weird smell.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Kristin,We appreciate your feedback and apologize for any inconveniences during your stay. Please feel free to reach out to our management regarding the security deposit. We regret to hear that you were disappointed with the restaurant closure and surrounding amenities. We will address your concerns about cleanliness promptly. Thank you for bringing these issues to our attention.

8/10 Bueno

Alan

Le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Alan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excelente

Shaunry

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Shaunry,We are delighted to hear that you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Aceptable

Wendy

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Wendy, We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have. We value your feedback and would like the opportunity to address them appropriately.

6/10 Aceptable

sarah

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff was amazing. The room had a great view but the room was also dirty still. Smelled like Curry and the bathroom fan that comes on with the light was super loud. Over all stay was fine for a night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello sarah, Thank you for sharing your feedback with us. We are glad to hear that you found our staff amazing and enjoyed the great view from your room. We will certainly take your comments about the cleanliness and the bathroom fan into consideration for future improvements. Your input is invaluable to us as we strive to enhance our guest experience.

10/10 Excelente

Lisa

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Lisa,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Mark

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
It's a Radisson, you should expect a little higher standard, even at $100. Our stay on 3/14/24 started with my wife and I stopping to check in and dropping bags then headed to a concert. When we got back and started to settle in, we notice wrappers in the trash and a dirty washcloth on the floor of the bathroom. We then inspected the sheets and found crumbs and an unknown stain on the sheets that was disgusting. I went and complained to the front desk and asked for a clean room and the agent asked me why it took so long to complain and I told him we threw our bags in the room and left and he acted like he did not believe me. He asked me to repeat the problem a couple of times and with a completely emotionless and unapologetic face he gave us another room. That one was fine. This place looks great if you don't dig too deep or if you take your glasses off. It is lipstick on a pig and is pretty rough under the fresh coat of paint. Won't do it again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 mar. 2024
Hello Mark,Thank you for sharing your experience with us, we take all feedback seriously. We apologize for any oversights you encountered during your stay and will address these concerns with our team to prevent future occurrences. We appreciate your candid remarks and regret any inconvenience caused.

6/10 Aceptable

Jeri

Viaje familiar
Le gustó: Servicio y personal
You could see the river
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 13 mar. 2024
Hello Jeri, We appreciate you sharing your view of the river with us. Your feedback is valuable as we continually strive to enhance our guests' experiences. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.

6/10 Aceptable

Kelsie

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Kelsie, We're sorry to hear you rated your stay a 3 out of 5. Please feel free to contact us directly to share any specific feedback from your experience with us, so we can address any concerns and improve our service.

8/10 Bueno

Tiffany

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The area is quiet, restaurants and shopping are close if you have a vehicle, public transportation isn’t conveniently located
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 13 mar. 2024
Hello Tiffany, We appreciate your feedback on the quiet location and proximity to restaurants and shopping. Your input on public transportation options is noted for future improvements. We hope you had a pleasant stay overall and look forward to welcoming you back soon.

4/10 Malo

sabrina

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was ice cold floors in pool area were soaked the wet floor sign got moved to carpeted area. The hallway walls were dirtybfridge was warm but thankfully my husband pulled it out and found thebtemp lnob that was turned all thebway up to warmest temp check out on 26th and still not got my deposit back not happy
Se hospedó 4 noches en febrero de 2024
Respuesta de Manager, el 9 mar. 2024
Hello sabrina,We apologize for any inconvenience you experienced during your stay. We encourage guests to inform us of any concerns during their stay to address them promptly. Please contact the management directly for deposit inquiries. We appreciate your feedback and will use it to improve our services for future guests.

2/10 Terrible

Tara

No le gustó: Servicios
My room was so full Of hair it was so disgusting. I let the staff no He had no clue what to do. We kept our room I ended up cleaning some things but it was so gross . I emailed For My Money back still no word
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Tara,We apologize for the inconvenience you encountered during your stay. Guest feedback is essential, and we will address your concerns with our team to prevent such incidents in the future. Kindly reach out to the management regarding any refund inquiries. Thank you for bringing this to our attention.

4/10 Malo

Bonnie

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not horrible, but not good either. Very outdated. Stains, dust, greasy fingerprints all around the room. Very outdated and somewhat creepy. Food offered was microwaved and overpriced. No restaurant there anymore. I am sure this was a great place back in the 80s, but it really needs a redo. Hot tub is large and hot, but not worth booking here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 7 mar. 2024
Hello Bonnie, We appreciate your feedback and are sorry to hear about your experience. We will share your comments with our team for improvements. Your input helps us enhance the guest experience.

10/10 Excelente

Shawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 7 mar. 2024
Hello Shawn,Dear valued guest, it was a pleasure to hear that you enjoyed your stay with us. Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Aceptable

Bonnie

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Bonnie,We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please do not hesitate to contact us directly. We look forward to welcoming you back soon.

2/10 Terrible

Bryan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 28 feb. 2024
Hello Bryan, We're sorry to hear that you didn't have a satisfying experience during your stay. Please feel free to contact us directly to discuss any concerns you may have so we can address them appropriately.

10/10 Excelente

Lorenzo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Huge pool an hot tub fishing out back off the river good spot to reel em in
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 27 feb. 2024
Hello Lorenzo,We are joyful to hear that you enjoyed our pool, hot tub, and fishing area by the river during your stay. Your positive feedback is appreciated, and we hope you had a relaxing time making use of our amenities. Thank you for sharing your experience with us.

8/10 Bueno

Casandra

Viaje familiar
Le gustó: Servicio y personal
Has an enormous hot tub
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Casandra,We're pleased to hear you enjoyed the ample hot tub during your stay. Guest feedback helps us improve our services for future visitors. Should you have further comments or suggestions, please don't hesitate to reach out to our management team. Your input is valued to enhance our guests' experiences.

10/10 Excelente

jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was close to everything
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello jeffrey,Thank you for your review! We're delighted to hear that our hotel's central location was convenient during your stay. We strive to provide our guests with easy access to nearby attractions and amenities. We hope to have the pleasure of welcoming you back in the future.

4/10 Malo

Patricia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Restaurant not open and reserved the property based on hot tube payed extra and was closed.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Patricia, We apologize for any inconvenience you experienced during your stay. Our restaurant opening hours may vary based on demand, and we regret if it was not available during your visit. Regarding the hot tub, we understand your disappointment and apologize for any confusion. Kindly note that the hot tub availability is subject to maintenance and safety regulations. We apologize for any inconvenience caused and appreciate your understanding in this matter.

6/10 Aceptable

David

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal y servicios
I liked the location, close to downtown snd I feel it's cheaper than the hotels there. Overall the place is good, but it needs maintenance here snd there. The bathroom has mold, as far as I know that's not even healthy, and the drywall in the roof was comming apart. The shower had brownish water at the very beginning, tgen the waters was normal. The hallways and elevator smelled like weed, from time to time, not the hotel's fault maybe, but makes you wonder, what kind of place is this? If they improve all these areas, I guess I'd come back
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello David, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our convenient location and competitive pricing. We appreciate your observations regarding the areas in need of maintenance, and we apologize for any inconvenience caused. Rest assured, we continuously strive to provide a comfortable stay for our guests and our team will address the issues you mentioned. We hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Nicole

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Nicole, We appreciate you taking the time to rate your recent stay with us. If you have any specific feedback or concerns about your experience, we encourage you to reach out to our hotel directly so that we can address any issues and further improve. We value your feedback and hope to welcome you back in the future to provide you with a better experience.

4/10 Malo

Gerardo, Rochester Hills Mi

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Poor cleaning quality, a lot of humidity inside, bathroom and rooms deteriorated, and marihuana odor inside of building, bathroom shower don’t work as must, and I explain it to manager and she just said thanks for let us know, in general bad experience unfortunately
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 14 feb. 2024
Hello Gerardo, We apologize for any inconvenience you experienced during your stay with us. Our housekeeping team strives to maintain high cleaning standards, and we will address the issues you mentioned with them. We appreciate your feedback and will work towards resolving these concerns. Thank you for bringing this to our attention.

2/10 Terrible

Mandi

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Mandi, We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. Our team is committed to providing excellent service and ensuring the comfort of all our guests.

2/10 Terrible

Alexandro

Viaje en pareja, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The whole hotel smelt like spicy ramen consistently. Room was unclean, food was on the carpet, blood stain on the window, semen stain on the wall, stains on towels, bedding, furniture, and pillow cases. Heard yelling, screaming, and crying at 3am. Felt unsafe, had to check for bed bugs. Checked out early and no refund was given. STAY AWAY FROM HERE PLEASE!!!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 7 feb. 2024
Hello Alexandro, We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and have shared it with our team for further improvements. We encourage guests to reach out to our management team regarding any concerns during their stay. Thank you for choosing our hotel and we hope to have the opportunity to serve you better in the future.

4/10 Malo

James

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
By far, the worst Radisson I've stayed at to date. Entire hotel smells like curry because of Indian restaurant on first floor. Bath towel was really rough and had not one, but four yellow stains. Water diverter on tub only closed halfway so shower had low pressure. One of the toilet seat nuts was disconnected so seat shifted when I sat on it. Three decaf coffee packs and only one regular. No coffee in the lobby. Loved the pillows, too bad that was the only positive. Avoid if you hate the smell of curry.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 7 feb. 2024
Hello James, We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and will forward it to the appropriate departments for review. We strive to provide a comfortable and enjoyable stay for all our guests. Thank you for highlighting the positive aspect of the pillows, and we hope to have the opportunity to host you again in the future.

4/10 Malo

John

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Hotel advertised a in house restaurant, however looked like it was closed whole time I was there
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello John, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our restaurant may have been temporarily closed for scheduled maintenance or renovation. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Lindsay

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Lindsay,Thanks for sharing this rating and for making our day. We're very happy to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

2/10 Terrible

Liberty

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Liberty, We are sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so that we can address them promptly. We value your feedback and aim to provide a positive experience for all our guests.

4/10 Malo

Tiara

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
This hotel had a horrible horrible smell and not only that, couldn’t use the water in the room because it was brown. Property could use some upgrades forsure but the smell. Omg the smell !
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 29 ene. 2024
Hello Tiara,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team is constantly working to ensure a pleasant experience for all guests. We encourage you to reach out to our management team directly to address your concerns and explore potential solutions. Your satisfaction is important to us.

8/10 Bueno

Jocelyn

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y servicios
Overall everything was good about the room, the only bad thing was we couldn’t figure out why the shower wasn’t dispensing water right. The vending machines were down so we had to go to the front desk.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 28 ene. 2024
Hello Jocelyn,Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by the issue with the shower. We appreciate your feedback and will ensure that it is addressed by our maintenance team. We apologize for the inconvenience with the vending machines and appreciate your understanding as we work to resolve the issue.

2/10 Terrible

Zhaoxia

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pool was dirty and cold. Hot tub too dirty. Hotel room has none stopping loud noise from the heater and the refrigerator all night long. Noise from neighbor room very loud, too. Has one Indian restaurant on the first floor, that made all the hallways and elevators smelled like curry. No recommended.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 28 ene. 2024
Hello Zhaoxia,We're sorry to hear about your experience at our hotel. Our pool and hot tub are regularly cleaned and maintained, but we apologize if they didn't meet your expectations during your stay. We appreciate your feedback regarding the noise from the heater and refrigerator in your room as well as the noise from a neighboring room. We will address these concerns with our maintenance team. As for the smell of curry, we strive to accommodate various culinary preferences and apologize if it was not to your liking. We value your feedback and will use it to continue improving our services.

2/10 Terrible

Dave

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool closed for service, hot tub open with black mold and floaties. Nasty smell in hallway, room was not cleaned properly. Something that looks like possible spaghetti sauce on wall and furniture that needed to be wiped down before using. No bugs found, but spots on sheet from something. NEVER will I be back to a Radisson hotel. Totally disgusting.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 28 ene. 2024
Hello Dave,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will address them with our team to ensure that our facilities and housekeeping standards are up to our guests' expectations. Your satisfaction is important to us and we hope to have the opportunity to regain your trust in the future.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Good value with nice view
The location is great with a lovely view and the rooms are comfortable and recently updated. Upon arriving in our room however it became apparent that the bathroom had not been cleaned as there was trash in the bin, the soap had been opened and the toilet was dirty. We were assigned a different room when I let the staff know which I appreciated. There are limited options for breakfast at the restaurant on site. The lunch and dinner smelled amazing, unfortunately we did not have a chance to try it.
Used towel on floor and trash in container
Toilet bowl not clean
Open soap packet on sink
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 28 ene. 2024
Dear Guest,Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you enjoyed the location and the updated rooms. We sincerely apologize for the inconvenience you experienced with the cleanliness of your first room, and we appreciate your understanding as we promptly assigned you a different room. We'll pass along your feedback regarding the limited breakfast options to our restaurant team for review. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

2/10 Terrible

Dominick

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel rooms are very rundown and hot tub was full of black mold.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 27 ene. 2024
Hello Dominick,Thank you for sharing your feedback with us. We appreciate your comments regarding the condition of the hotel rooms and the hot tub. Guest satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience you experienced. We value your input and will share it with our management team for further improvements.

2/10 Terrible

Pamela

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing at all. I will never stay there again and wouldnt recommend it to anyone. Toilet woildnt flush, go down to front desk they ask if i want a plunger, then they gave us a room to shower in and ot was dirty, crumbs all over end table, showwer wouldnt drain, very foul odor in halls and elevators told that is the propane torches and stuff they were using to fix pool (not good for someone with allergies and asthma. Never a mention of giving me 1 penny back. The lady working the front desk gives me a card with managers contact info he dont answer his phone and his voicemail is full, called back and they will tell the manager his voicemail os full never once took my name or number for him to call me. I DONT RECOMMEND ANYONE VISIT THIS PRIPERTY
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 28 ene. 2024
Hello Pamela,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. We understand that the issues with the toilet, shower, and cleanliness were unacceptable. We will ensure to address these concerns internally to improve our services. However, we kindly request you to reach out to our management team directly for further assistance regarding your experience. We appreciate your understanding and hope to have the opportunity to provide a better stay in the future.

10/10 Excelente

Tobi

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Tobi,We are delighted to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

2/10 Terrible

Nicholas

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DON’T STAY HERE
I wish I would have taken pictures. We should have just left as soon as we got to our room. This was by far one of the worst places I’ve ever stayed at. Everything was gross, worn out, broken, or dirty. The pool area could have been cool. The pool looked cleaned, but that’s where it stopped. The hot tub was dirty. EVERY CUSHION IN THE POOL AREA WAS COVERED IN MOLD. The pool area was poorly ventilated, which caused the mold issue. When we went to grab towels, we had to dig through to find clean ones that were stained. This was quite a depressing stay when you finally are able to get away for the weekend with your wife without kids. I don’t recommend this place at all. Honestly, it should be closed down.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Manager, el 27 ene. 2024
Hello Nicholas, Thank you for sharing your feedback with us. We appreciate your concerns and apologize for any inconvenience caused during your stay. We take our guests' experience seriously and will address the issues mentioned to ensure a better experience for future guests. Please feel free to reach out to our management team directly to discuss your concerns further.

8/10 Bueno

Gregory

Le gustó: Servicio y personal y comodidad de las habitaciones
good
ok place not far rrom downtown with free parking
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 25 ene. 2024
Hello Gregory,Thank you for choosing our hotel during your recent visit to the city. We're glad to hear that you found our location convenient, with our free parking adding value to your stay. We appreciate your feedback and hope to welcome you back in the future.