Lobby
Ver disponibilidad

Opiniones de Knights Inn Greenville, TX

2 out of 5
Knights Inn Greenville, TX
5000 Interstate Highway 30, Greenville, TX

Opiniones

5.4
Puntuación de 10, es decir, Excelente. Basada en 43 de 298 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 55 de 298 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 45 de 298 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 57 de 298 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 98 de 298 opiniones" "

5.6/10

Limpieza

6.2/10

Servicio y personal

4.4/10

Servicios

5.0/10

Condiciones de la propiedad

4.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ileana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ayuda con cargo doble
Todo bien, lo único malo es que me cobraron doble, ya que al final yo opte por pagar en efectivo, y checando días después la app de mi tarjeta de crédito me doy cuenta que también hicieron el cargo a la tarjeta, Ya envié un correo electrónico pero aún no recibo respuesta, espero me puedan ayudar por este medio
Respuesta de Dave, el 1 may. 2018
Gracious

2/10 Terrible

Jesus Noé

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Found a cockroach in the room
Se hospedó 1 noche en mayo de 2024
Respuesta de Nick GM, el 5 may. 2024
We are so sorry for the inconvenience. Will make sure to pest control the room you stayed in to prevent the issues

6/10 Aceptable

John

Le gustó: Servicio y personal
Tv didn’t work. Had to wake up night clerk as card key didn’t work. Very old and patched up instead of properly repaired. Maid service beats hard and excessively on the door. Outside had people sitting in chairs like an old apartment complex. The office had supplies stacked around the counter tops.
Se hospedó 1 noche en abril de 2024
Respuesta de Nick, el 24 abr. 2024
we are so sorry for the inconvenience and had not satisfactory stayed at our motel. We will keep try to improve our services.

10/10 Excelente

Don

Le gustó: Limpieza y servicio y personal
staff & owner very friendly cheap stay on I-30 east of Dallas
Se hospedó 2 noches en abril de 2024
Respuesta de NICK, el 11 abr. 2024
We are sorry for inconvenience,

2/10 Terrible

Kathleen

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bugs, this hotel is nothing like the pictures. No coffee in lobby, room had large crack in wall, trim around ceiling falling off. The pole holding walkway up stairs was hit by a car and falling apart. We changed hotels with no refund
Se hospedó 4 noches en abril de 2024
Respuesta de Knights inn, el 11 abr. 2024
We are so sorry for the inconvenience that you had to went through. FYI we are under the renovation.

8/10 Bueno

Raymond

Le gustó: Servicio y personal
We had a fine stay. Room was pretty clean, the water pressure and temperature was great. Fridge and microwave worked. Decent TV option but not sure why it says "300 channels" out front when there appears to be much less. Wi-Fi worked well, air conditioning worked well. Easy check in. No bugs. A little bit of old smoke smell in the non smoking room. Easy parking right out front.
Respuesta de Nick - GM, el 10 abr. 2024
We sincerely appreciate your feedback about your visit!

8/10 Bueno

Belinda

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean and comfortable. Easy to find.
Se hospedó 1 noche en abril de 2024
Respuesta de Nick - GM, el 10 abr. 2024
We sincerely appreciate your feedback about your visit!

4/10 Malo

Manuel

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk had to show us how to get in the door cuz it wouldn’t open for us, when we tried , we ran the key through 5-10 times and sometimes it would open, sometimes it wouldn’t. No parking. The floor panels were separating apart, and there was no top lock on the door. Did not feel safe.
Se hospedó 4 noches en marzo de 2024
Respuesta de NIck, el 28 mar. 2024
WE SORRY FOR INCONVENIENCE

4/10 Malo

Todd

Viaje familiar
I booked a room with double beds online manager charged me a $20 upgrade fee for double beds and a $30 pet deposit
Se hospedó 1 noche en febrero de 2024
Respuesta de Nick Khatiwala, el 22 feb. 2024
Thanks for the feedback but we just charged you the upgraded room fees of 20 and the 30 Pet fees as per our policy.

2/10 Terrible

Quortez

Se hospedó 1 noche en febrero de 2024
Respuesta de NICK, el 8 feb. 2024
SORRY, FOR INCONVENIENCE,

6/10 Aceptable

RONALD

Le gustó: Servicio y personal
No le gustó: Limpieza
Just not feeling comfortable enough to shut out lights because of bugs
Se hospedó 1 noche en enero de 2024
Respuesta de Nick, el 30 ene. 2024
We are so sorry that we didn’t meet your expectation, but please give us another chance to change your experience and please get up with me Nick the manager at this motel to further assist you

2/10 Terrible

Carlos

No le gustó: Servicio y personal
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Richard

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Could not stay there bed bugs and when we tryed to get refunded for our two night stay witch did not happen the owner could not ralk english so we did not get our money back for a stay that did not happen
Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Relations, el 11 sept. 2023
Dear Richard,We sincerely regret you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and we encourage you to reach out to the third-party service you booked with, as they are best equipped for refund requests.

2/10 Terrible

Shanee, LA MARQUE

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is a very run down version of what you see posted. It was not just old, but dirty also. The others people staying there were very questionable. My kids were so scared they would not sleep without blocking the door and the lights on. I know they say you get what you pay for, but I paid $156 with tax for this, so I expected it to be a little better than it is.
Respuesta de Nick, el 1 ago. 2023
We are very sorry for the inconvenience. May I know in which room where you stay and help you out with Complain at the front desk regarding the issue you were been facing?

6/10 Aceptable

Odell

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 2 noches en julio de 2023
Respuesta de Nick, el 1 ago. 2023
Thanks for the feedback

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Ok room in a pinch
Wasn’t very clean and found dead bugs.
Se hospedó 1 noche en julio de 2023
Respuesta de Ick, el 1 ago. 2023
This is the very hot weather and the crickets bugs are everywhere. You can’t stop them to enter but once we see them, we always take them out and try to clean as much as we can.

2/10 Terrible

Paul

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
too bad experience
Se hospedó 3 noches en junio de 2023
Respuesta de NIck, el 23 jun. 2023
We always strive for our guests to have a good experience with us, so it's unfortunate to hear that this wasn't the case this time around. Please do not hesitate to let us know what more we could have done to have improved your visit. We hope to hear from you soon.

4/10 Malo

DORIS

Viaje de negocios
No le gustó: Servicio y personal
There were flies in the room. The bathroom needed some more cleaning.
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations, el 21 jun. 2023
Dear Doris,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed immediately as we constantly strive to make the appropriate changes and improvements. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

Tamar

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was really unique experience, nobody was there and left outside on the parking lot whole night. I don't think staying on the parking lot costs that much.
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations, el 31 may. 2023
Dear Tamar,We sincerely apologize for your experience. This is certainly an unusual incident, and we will investigate your comments to ensure a similar situation does not occur in the future. If you have any further questions or concerns regarding billing, please reach out to us at your earliest convenience. Thank you for taking a moment to share your thoughts, and we hope you have pleasant travels.

2/10 Terrible

Kenneth

Se hospedó 1 noche en mayo de 2023
Respuesta de Nick GM, el 16 may. 2023
May I know more information why it was terrible?

6/10 Aceptable

John

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de Nick- GM, el 16 may. 2023
May i know what should we improve to get all stars ratings

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2023
Respuesta de Nick, el 16 may. 2023
Thanks

4/10 Malo

Lori

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023
Respuesta de Nick, el 19 mar. 2023
May we know what was the problem for giving us lower rate.

2/10 Terrible

John

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible
There were unsavory people hanging out in the parking lot, and a lot of people had their room doors and windows open. Our original room was in a bad location so we requested a different room. We felt very unsafe at this motel. The room had a horrible smell. We could still smell it on ourselves after we had showers the next morning and checked out.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Guest Relations, el 22 sept. 2022
Dear John,Thank you for taking the time to leave us your review, and we're sorry to hear that you didn't have a great time with us. We apologize for any unpleasant odors during your visit, and we'll be sure to have our housekeeping team look into your comments as soon as possible. Despite this, we hope you'll give us another chance to impress you later down the road.

2/10 Terrible

Taylor

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

4/10 Malo

Rachael

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
My fellow traveler and I just needed a place to sleep and shower for a couple of nights so we were not even interested in the fact they had no amenities. We did however expect the place to be in decent condition. Every piece of furniture was damaged and while it was cleaned, the sheets were stained and the room had a strong odor. My fellow traveler’s room literally had a light switch in the bathroom where the switch plate was half broken off leaving it fully exposed. It was by far the worst property conditions I have ever stayed in.
Se hospedó 2 noches en agosto de 2022
Respuesta de General Manager, el 7 sept. 2022
Dear Rachel,While we are happy to have hosted you, we are disappointed that we could not meet all of your expectations as well as our own. These concerns are not the standard that we guarantee our guests when staying with us, and we apologize that this was your experience. Our maintenance team will look into your comments to ensure the rooms are as they should be. Thank you for bringing this to our attention, and we hope you will choose to stay with us again.

2/10 Terrible

Alex

Se hospedó 1 noche en julio de 2022

2/10 Terrible

Ashton

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was unclean smelled awful, paid for the room but did not stay there 🙁
Se hospedó 2 noches en mayo de 2022
Respuesta de Guest Relations , el 15 jun. 2022
Dear Ashton, Thank you for reaching out to us. We are sorry to hear that our accommodations were not all that you had hoped, and you can be confident that your feedback has been shared with our housekeeping team. We appreciate you taking a moment to help us improve, and we wish you safe and happy travels ahead.

4/10 Malo

Teresa

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not so great
There were roaches in the room. The carpet left black stains on your feet. The bathtub had a roach in it and the faucet ran all night and we could not get it to turn off. The beds were hard. They said they had over 300 hundred tv channels. There were about 12. The chairs by the table had stains all over then. The end tables and tv stand and round table were in horrible shape bare wood exposed.
Se hospedó 1 noche en mayo de 2022
Respuesta de Guest Relations, el 14 jun. 2022
Dear Teresa, There are not enough words to express how sorry we are for your experience. Our pest control specialist has been informed of your sightings and will be out to investigate further. Housekeeping and maintenance will also make sure your room is given some much-needed care. Thank you for making your voice heard, and we hope you'll consider giving us another try in the future.

2/10 Terrible

Barbara

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Picture online is nothing like the actual place, it was suppose to be a suite but the second room didn’t have a television nor a bathroom, the carpet was nasty, refrigerator was nasty, the room actually creeped me out. It was a waste of money I ended up not staying there.
Se hospedó 1 noche en abril de 2022
Respuesta de Nick, el 1 may. 2022
We are very sorry for the inconvenience but just for your info. for we are under the renovations so in six months will be done with it.

4/10 Malo

Elizabeth

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Reviewed
The room was not clean. The tv had no sound. The cockroaches were unnerving. We will not revisit.
Se hospedó 1 noche en marzo de 2022
Respuesta de Nick, el 29 mar. 2022
We are so sorry for the inconvenience. We would like to offer you 10% off on your next visit.

2/10 Terrible

Jenna

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything horribLe about this place.
Se hospedó 1 noche en marzo de 2022
Respuesta de Guest Relations, el 25 mar. 2022
Dear Jenna, It's unfortunate to hear that you didn't have a great experience with us. That being said, please do not hesitate to reach out and let us know specifically what more we could have done to have improved your visit. Thank you, and we are eager to hear from you.

8/10 Bueno

Rene

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Irais

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad hotel and the rooms are dirty
Bad experience the room was dirt
Se hospedó 1 noche en febrero de 2022
Respuesta de Guest Relations, el 25 mar. 2022
Property cleanliness is crucial to our team, and it is upsetting to learn of the state of the accommodations you received. There is no excuse, and we have forwarded your feedback to housekeeping so that we can ensure they are taking action and improving their diligence. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future. We wish you all the best along your way.

6/10 Aceptable

James

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2022

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bad
Roaches and dope fiends everywhere
Se hospedó 1 noche en febrero de 2022
Respuesta de Guest Relations, el 25 mar. 2022
Thank you for your feedback. Our property undergoes routine maintenance for pests; however, considering your comments, we have contacted our pest service so that the matter is promptly addressed. We hope you'll consider visiting us again in the future.

2/10 Terrible

Steven

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not go there
I checked in and the first room they gave us was being remodeled, the second room smelled like marijuana and they said all of their rooms smell like that. I asked for a refund but they refused, they put us in a newly remodeled room that wasn’t completely finished but after over an hour of their drama we stayed. But WILL NEVER GO BACK. Once you book on Hotels.com and pay, they consider it a booked room and will not give refunds, no matter what. SEE PICTURE
Se hospedó 1 noche en enero de 2022
Respuesta de Guest Relations, el 25 mar. 2022
Thank you for your feedback. We're sorry to hear that our policies were not to your preferences. Our team is looking into the issues you encountered, and we hope to improve your perceptions in the future.

10/10 Excelente

Alisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022

4/10 Malo

Kerry

Viaje de negocios, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Cleanliness could do much better
Se hospedó 2 noches en enero de 2022
Respuesta de General Manager, el 15 ene. 2022
Dear Kerry, Our team endeavors to provide clean and comfortable accommodations at all times, and we apologize if you feel we fell short this time around. Your feedback will be discussed with our housekeeping team to ensure that we are refocusing on our goals. Thank you for taking a moment to help us improve, and we wish you all the best in your future travels.

4/10 Malo

Anthony

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Didn't like much except for the closeness of food establishments.As soon as we got to our room there were 2 roaches on the sink
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 1 ene. 2022
We do apologize for the inconvenience but definitely we can get you 20% off on your next stay with us.

2/10 Terrible

hugo a

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Nick, el 1 ene. 2022
We are sorry for the inconvenience.

2/10 Terrible

John

Se hospedó 1 noche en septiembre de 2021

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
There was nothing great about the property. We asked for them to not clean the room but then we came back the room smelled like cologne where someone had been in the room. Nothing was missing but it seemed like things were moved around a bit. The location was noisy, there were roaches and it smelled like bug spray most of the time. It was not a great experience but we didnt have a choice as everything in town was sold out.
Se hospedó 2 noches en junio de 2021
Respuesta de Alpesh Patel, el 4 jul. 2021
thank you for and we are sorry that you didn"t had good time with us

2/10 Terrible

Amanda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DO NOT GO TO THIS MOTEL
Horrible stay!!!!! Owner is a drunk and a crook. Took my money to extend my stay and then told me I didn't pay. He called me a hooker to my husband. He gave another couple our room key and they entered when I was half dressed. He had given us keys to other people's rooms as well. We had to call police out just to get a room. Absolutely the worst experience I've ever had and will not be back
Se hospedó 1 noche en junio de 2021
Respuesta de Knights Inn Front desk, el 2 jul. 2021
we are sorry for inconvenience,

2/10 Terrible

Sabrena

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
TERRIBLE
Room was dirty. I had to clean nite stands and some of the walls. Phone was messed up. Filthy writing on lamp shades and note stand. Very loud next door, cops wnded up being called after bottle broken on another patron. Dead bolt wouldn't work, i had to call 3 times and wait 3 hours foe it to get fixed. I dont usually give reviews but ive learned to not always go by the reviews. It was the worst stay ever!!
Se hospedó 1 noche en mayo de 2021
Respuesta de Knights Inn Front desk, el 28 may. 2021
Sorry for the inconvenience caused, we consider your feedback and make sure to work on them. Based on the complaints, we, management has complained to COPs and they were taken necessary action. We completely understand your concern and we definitely make sure to get this into consideration so that upcoming customers wont face the same issue again. Thanks for your feedback

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is literally the worst place I have ever stayed.
Se hospedó 1 noche en mayo de 2021
Respuesta de Knights Inn Front desk, el 28 may. 2021
Sorry for the inconvenience caused, we will ensure this wont happen in the future

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
The room was okay, even though it smelled musty and there was broken glass all over the parking lot.
Se hospedó 2 noches en mayo de 2021
Respuesta de Knights Inn Front desk, el 9 may. 2021
Thanks for your response, We are truly sorry your stay wasn't as well. Thank you for staying with us at Knights Inn.

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Needs renovation. Needs upkeep and maintenance. Should be shut down
Se hospedó 2 noches en marzo de 2021
Respuesta de Alpesh Patel, el 18 mar. 2021
Sorry for the inconvenience.

8/10 Bueno

Ellen

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
This place had roaches it was reported
Se hospedó 1 noche en marzo de 2021
Respuesta de Alpesh Patel, el 12 mar. 2021
Thanks for the review. Please visit again

6/10 Aceptable

Jens

Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de Alpesh Patel, el 2 mar. 2021
Thanks for your feedback.