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Opiniones de Wyndham Legend Halong Hotel

4.5 out of 5
Wyndham Legend Halong Hotel
No. 12 Halong Street, Bai Chay, Ha Long, Quang Ninh

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 92 de 159 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 37 de 159 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 159 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 159 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 159 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Ricardo Anton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel y staff muy amable
Se hospedó 1 noche en octubre de 2017

2/10 Terrible

Trieu

Se hospedó 5 noches en abril de 2024

8/10 Bueno

byron k.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good hotel but around the areas are not that clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Your Wyndham Legend Halong team., el 8 abr. 2024
Dear Bryson K,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excelente

Angel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property, pools and restaurant with an amazing buffet.
Se hospedó 1 noche en marzo de 2024
Respuesta de Your Wyndham Legend Halong team, el 9 mar. 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. It is always a pleasure to receive positive feedback.I am particularly pleased that you found comfortable stay with us.Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excelente

mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to the cruise terminal where our sailing race stopped. Excellent service and great food options on site and within walking distance. I will be back in high season to enjoy the area more
Se hospedó 12 noches en febrero de 2024
Respuesta de Your Wyndham Legend Halong team., el 7 mar. 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. It is always a pleasure to receive positive feedback.I am particularly pleased that you found comfortable stay with us.Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Malo

Roger, Los Altos

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
Purchased superior king size bedroom and it was nothing but SUPERIOR. The room had very bad odor and we kept spraying air freshener every day. The noisy was coming from different tour groups coming and going every day. No VIEW, room was facing a second tower of Wyndham hotel.
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

BHARAT

Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Vegard Bakke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Your Wyndham Legend Halong team., el 4 dic. 2023
Dear Vegard Bakke,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

6/10 Aceptable

Caitlin

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I wanted to like this place so bad. This was supposed to be the luxury stay for my solo trip. The facility is very dated. The rooms smelled like mold and it was very hard to sleep. Only one restaurant was open. I ended up canceling my stay after one night and felt so terrible for it. The staff is some of the friendliest, most helpful and respectful staff. 10/10 for the staff!
Se hospedó 2 noches en septiembre de 2023
Respuesta de From Wyndham Legend Halong hotel, el 7 sept. 2023
Dear Caitlin Terborg,Thank you for taking the time to tell us about your experience at the Wyndham Legend Halong Hotel. I will share your comments with our team, which I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Your Wyndham Legend Halong team!

6/10 Aceptable

Tuan

Le gustó: Servicio y personal
Gym so warm. No air conditioning
Se hospedó 2 noches en julio de 2023
Respuesta de Dear Tuan,, el 3 sept. 2023
Dear Tuan, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you lost your clothes. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Your Wyndham Legend Halong team.

8/10 Bueno

MARCEL

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location
Se hospedó 4 noches en julio de 2023
Respuesta de Your Wyndham Legend Halong team., el 31 jul. 2023
Dear Marcell,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Excelente

Anh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was very clean and air conditioned. The same applied to the room, which was very spacious and comfortable. However, the price of the food and drink services (e.g. the breakfast buffet) was much higher than any of the nearby places. I would definitely recommend staying at this hotel but eating somewhere else.
Respuesta de Your Wyndham Legend Halong team., el 20 jul. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

4/10 Malo

Ranga

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
The worst property that I stayed during my 2 week Vietnam trip, worst than a 3 star. The AC was turned down during the night, and was too hot. The food was not tasty. This hotel is in par with all Wyndham scams. Would never stay at a Wyndham ever again.
Respuesta de Your Wyndham Legend Halong team., el 18 abr. 2023
Dear Ranga,First of all, thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel.We do apologize for not being able to meet your expectation and for any conveniences caused. Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Glenn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good staff, clean hotel, great view and the casino was a bit of a surprise.
Se hospedó 1 noche en abril de 2023
Respuesta de Your Wyndham Legend Halong team., el 8 abr. 2023
Dear Glenn,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Excelente

Arne Leon

Se hospedó 1 noche en marzo de 2023
Respuesta de Your Wyndham Legend Halong team., el 6 mar. 2023
Dear Arne Leon,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great option as a location - Superb Views
The hotel was chosen as a base to see Halong Bay over a 3 day visit. Its location is excellent. With a sea view you could see all local landmarks and the islands in the bay. The hotel arranged a day tour of the bay and transfers back to hanoi. Dinner and Breakfast options were good although in the off season it is very quiet. My only small negative is it is slightly dated and does need some modernisation but this did not detract from a lovely stay.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Your Wyndham Legend Halong team., el 9 ene. 2023
Dear Steven,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. It is always a pleasure to receive positive feedback.I am particularly pleased that you found comfortable stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excelente

Cliente verificado

Respuesta de Your Wyndham Legend Halong team., el 4 dic. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

6/10 Aceptable

Daniel

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The hotel Staff were amazingly friendly … it was the start of the low season but, on the 24th December they had a Christmas party for locals which took over the only restaurant, the others were closed due to off season whilst this make sense it wasn’t advised in Ada Vance (not one the begrudge others fun) but, don’t operate a hotel when no amenities are available - after a bit of arguing I managed to get food but, ate in my room. I would call it room service but that wasn’t operating. I tried to order online externally 4 times but was cancelled al times and little choice. Pool bar closed (pool was dirty and not attended to) as we’re all the other restaurants / facilities. The mini bar in the room has been taken away and left with a tiny bottle of gin and whiskey .. I tried to indulge in the gin after a long journey there on my first day but, no mixers soo had to persuade one of the restaurant workers to sell me some lemonade as reception said there was nothing they could do— as it was past 11pm most things were closed when I arrived. I do think the hotel need to decide if to open or not I their winter season .. it could be amazing but, sadly nothing like the 5 star I was expecting ! Due to lack of local amenities / shops/ restaurants I strongly urge to hotel to look to reinstate the mini bar if they are to stay open (I don’t buy it was took away due to Covid- this conflicts with the notice in the room “guest like to use fridge for other items “)
Respuesta de Your Wyndham Legend Halong team., el 30 dic. 2022
Dear Daniel,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Malo

Takuya

Viaje de negocios
Le gustó: Servicios
No le gustó: Limpieza
景色はとても良くスペースも充分だが、バスルームの換気がなく、配管の匂いがする。シャワールームのドアも閉まらない。
Respuesta de Your Wyndham Legend Halong team., el 8 dic. 2022
Dear Takuya,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Tadahiko

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
部屋がゴージャスで良かった。窓からの景色も素晴らしかった。
Respuesta de Your Wyndham Legend Halong team., el 8 dic. 2022
Dear Tadahiko,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

4/10 Malo

Stephanie

No le gustó: Servicios y condiciones de la propiedad
I went into the low season and couldnt go outside to walk because it was too dangerous. I went only in front of the hotel and witness someone getting mugged. The staff at the hotel wasnt very concerned about security and the room was smelling very very bad. The food made me sick, twice. I wouldnt never go back to this hotel ever.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Your Wyndham Legend Halong team., el 5 dic. 2022
Dear Stephanie,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your experience was bad. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent excepting restaurants close by.
Respuesta de Your Wyndham Legend Halong team., el 29 nov. 2022
Dear Thomas,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely property but walkable area dining is limited, loved the hotel and staff though, great views.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Your Wyndham Legend Halong team., el 28 nov. 2022
Dear Thomas,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

10/10 Excelente

Ha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
5 stars hotel with the price of 4 start. Very clean and very good location.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Your Wyndham Legend Halong team., el 23 nov. 2022
Dear Ha,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.

4/10 Malo

Chuljoon

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
がっかりでした
ベトナム出張の最終日にハロン湾観光で1泊しました 予約は男3名で予約したのですが、フロントでチェックインの際、「3名で1部屋ですか？」と言われ、どんな予約管理をしているの？と思いました ウェルカムドリンクは立ったまま出され、部屋はカビ臭くとても不快でした ホテルのバーでお酒を飲んだのですが、会計を部屋付けにしてほしいと言ったら、ダメだと言われ、その場でカード決済を求められました 立地もメイン通りから少し外れていてとっても不便でした 今度行った時は確実に違うホテルを取ります
Se hospedó 1 noche en noviembre de 2022
Respuesta de Wyndham Legend Halong team., el 15 nov. 2022
Dear Our Valued guest,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your room was smell and uncomfortable. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Malo

JEONG GWON

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Your Wyndham Legend Halong team., el 10 oct. 2022
Dear Jeong Gwon,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.It is our pleasure to have you with us.We really appreciate your constructive feedback regarding our services.We will share your comment to our concerned department to improve it immediately.We look forward to welcome you back soon.

8/10 Bueno

fitzroy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Hema malini

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The reception was fabulous. The lady upgraded us immediaely when they realized they gave us the wrong room. Really good service. The room was magnificent. Great view of the famous colorful Bridge and sun wheel. Looked so beautiful at night. The suite was spacious and had all the facilities. Room service was fast and exceptional. Really loved this property.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Duong Viet Tung (Mr.), el 12 sept. 2022
Dear Hema Malini,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.Your Wyndham Legend Halong team.

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022
Respuesta de Duong Viet Tung (Mr.), el 25 ago. 2022
Dear Peter,Thank you for taking the time to tell us about your experience at Wyndham Legend Halong.We are delighted to learn that you enjoyed your stay with us.We look forward to welcome you back soon.Your Wyndham Legend Halong team.

6/10 Aceptable

Andrew

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Hotel is dirty, carpet is dirty, wall and ceiling cracking. Staffs need training. No sense of urgency, check out need to wait for them to check the room before customers can leave,
Se hospedó 2 noches en julio de 2022
Respuesta de Duong Viet Tung (Mr.), el 29 jul. 2022
Dear Andrew Su, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. It is our pleasure to hear that you enjoyed your stay with us. We really appreciate your constructive feedback regarding our services. We will share your comment to our concerned department to improve it immediately. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Excelente

gen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Duong Viet Tung (Mr.), el 27 jul. 2022
Dear Gen, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent stay
Excellent hotel. Stunning views. Helpful staff. Nuff said :)
Se hospedó 1 noche en mayo de 2022
Respuesta de Assistant Front Office Manager, el 8 jun. 2022
Dear James, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
What a room!
After a lousy start (my booking couldn’t be found) things picked up. Was upgraded (due to the issue) and quite frankly stayed in a jaw-dropping. The room was enormous, was very well kept, had sensational views and I was SOLD. Minor glitches (like phone not working) didn’t matter. I just stared into the view :)
Se hospedó 1 noche en mayo de 2022
Respuesta de Assistant Front Office Manager, el 27 jun. 2022
Dear James, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

8/10 Bueno

Lawrence

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Close to the bridge - liked Noise from construction-didnt like Restaurant closed - didn't like
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
View!
Amazing views and huge room! Love the bathtub and balcony! Only negatives are, 1. a mild stale smell (disappears after turning on AC) 2. AC has controlled temp (can’t go lower than 22 Celsius) Would def stay here when we return.
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

han james

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2020

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Nice view
Stayed at a room with nice ocean and bridge view. I want to visit again with my sweetheart.
Se hospedó 1 noche en noviembre de 2020

10/10 Excelente

han james

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2020

10/10 Excelente

han james

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dear wyndham thank you for service and comfort staying but no space for car parking lot and too small for swimming pools without shower facilities most good very nice view and room clean thak you
Se hospedó 1 noche en mayo de 2020
Respuesta de Wyndham Legend Halong team, el 13 jun. 2020
Dear han james, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
またいつか泊まりたい日本人
Se hospedó 8 noches en febrero de 2020

10/10 Excelente

MITSURU

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2020

10/10 Excelente

Aaron

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Benoit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good restful stay
Good location. Good view from all directions. Good breakfast. Friendlt staf
Se hospedó 1 noche en diciembre de 2019
Respuesta de Wyndham Legend Halong team, el 6 feb. 2020
Dear Benoit, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. It is our pleasure to hear that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Malin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2020

10/10 Excelente

Huong

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible 1 night stay
Upon arrival, we were taken to our hotel room and were immediately hit with an overwhelming damp smell. We then realised that a large proportion of the bedroom walls were covered with mould which is obviously unsafe to sleep in. The staff apologised and took us to another room which still had a damp smell. After inspecting the second room, we found more mould covering the walls. We informed the staff of this again and they eventually moved us to the presidential suite which was fine (I am guessing this is one of the only rooms in the hotel which is free of mould). We chose to pay for the buffet breakfast the next morning at the hotel and were informed that the total price for two of us was around £15. We then double checked this with the member of staff and they agreed. After we had eaten the breakfast, we were charged £30 by another member of staff. We explained to them that this was not the price we were quoted but staff just kept repeating that we needed to pay it. After standing our ground, they eventually said we could pay the £15 and they would cover the rest. The staff were rude and clearly not interested in keeping our custom again in future. Given all that had gone wrong during our one-night stay, I would have expected more from a 4.5 star hotel. After reading the other poor reviews on this website, I’m hoping to not get the same generic response from the hotel that was given to everyone else.
Mould covered walls
Mould covered walls
Se hospedó 1 noche en diciembre de 2019
Respuesta de Wyndham Legend Halong management team, el 6 ene. 2020
Dear Anonymous, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Wyndham Legend Halong management team

4/10 Malo

bo

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
They wanna charge me when I ask for additional two
They wanna charge me when I ask for additional two bottle of water.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Wyndham Legend Halong team, el 6 feb. 2020
Dear Bo, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. It is our pleasure to have you with us and to receive your constructive feedback. We do offer 02 bottles of water complimentary per day for all the guests as per our hotel standard and these others hotels too. Thank you for your feedback. We look forward to welcome you back soon. Your Wyndham Legend Halong team

10/10 Excelente

INBAE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
베리 굿
하롱베이 전망이 아주 좋습니다. 시설도 훌륭합니다. 조식도 가격레벨에 맞는 높은 수준입니다. 힐링하기 좋은 곳입니다.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Wyndham Legend Halong team, el 6 feb. 2020
Dear Inbae, Thank you for taking the time to tell us about your experience at Wyndham Legend Halong. It is our pleasure to hear that you enjoyed your stay with us. We look forward to welcome you back soon. Your Wyndham Legend Halong team