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Opiniones de Grand Cititel Hanoi Hotel & Spa

4 out of 5
Grand Cititel Hanoi Hotel & Spa
13B Tong Dan, Hoan Kiem District, Hanoi

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 166 de 193 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 16 de 193 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 193 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 193 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 193 opiniones" "

9.8/10

Limpieza

9.8/10

Servicio y personal

9.8/10

Servicios

9.8/10

Condiciones de la propiedad

9.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is perfectly situated near all the attractions I wanted to see. The room was a great size and had everything I needed for a relaxing stay.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is truly a hidden gem. The breakfast was delicious and the housekeeping staff did an amazing job keeping my room clean. I highly recommend this place!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was the perfect spot for a quick weekend getaway. The pool was refreshing, the gym was well-equipped, and the overall atmosphere was very relaxing.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was fantastic for our family vacation. The kids loved the pool and the game room, and the staff went above and beyond to make sure we had a great stay.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was perfect for my business trip. The Wi-Fi was fast and reliable, the room had a spacious desk, and the business center was very helpful.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was exactly what I needed. The room was clean and comfortable, the location was convenient, and the staff was friendly.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel provided a truly luxurious experience. The room was stunning, the service was impeccable, and the amenities were top-notch.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very impressed with the value I received at this hotel. The room was clean and comfortable, the breakfast was good, and the staff was friendly.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Cuong

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is OK for the price , staffs are very helpful and friendly , great breakfast and great location ,Hoan Kiem Lake ,Old Quarter ,walking street and lot of attractions are in short walking distance from the property. But this is not a 4 star hotel as they advertise as well as no laundry facility in the hotel.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The housekeeping staff did a fantastic job of keeping my room clean and tidy throughout my stay.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel offered excellent value for money. The price was very reasonable for the quality of the accommodations.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel had a great selection of amenities, including a fitness center, and spa.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast buffet was amazing! There was a wide variety of delicious food to choose from.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel had as wonderful ambiance. It was both stylish and relaxing.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very comfortable and well-appointed. The bed was incredibly comfortable, and the amenities were all top-notch.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location of this hotel was perfect. It was close to all the attractions I wanted to see, but also quiet enough to get a good night's sleep.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was impeccably clean and well-maintained. It was clear that the staff take a lot of pride in their work.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at this hotel were incredibly friendly and helpful. They made me feel welcome and went above and beyond to ensure I had a great stay.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Naoki

Viaje de negocios
Le gustó: Servicio y personal y servicios
コンパクトで隠れ家的なプチホテルです。
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Cecilia

Very good
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Reegan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very friendly. Always happy to help. I felt very safe my entire stay there and the breakfast was quite good.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Johan, Santa Clara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast great. Friendly staff.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ivy Ai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There is small gallery at the lobby and restaurant where they put many beautiful oil-painting on the wall that may attract you.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ivy Ai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Surprise me, the rooms were clean and comfortable enough for a quiet good sleep. The location was also excellent with many attractive tourist places and restaurants nearby. I highly recommend you to try.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ivy Ai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
After a long and tired flight, we had a quite good sleep at Suite City View room. The next day, breakfast buffet at the hotel was amazing with variety choice of food including beef noodle and western food. Thanks to the hotel staff named Dieu Linh, who helped me choosing Ao Dai for my photoshoot at Trang An, Ninh Binh tour that day.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ivy Ai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was there with group of friends. We stay ad Grand Deluxe room which is large and tidy. The next day we wanted to see water puppet show, the receptionist help to show us the way and it was so close to the hotel that we could go by walk. So amazing!!!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ivy Ai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was perfect for business travel. They support printing service, business center was open 24/7 with large table to work on. Hope will be back for the next trip.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ivy Ai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was child-friendly. My kids loved the play at the lobby area and the staff was very patient with them. Breakfast is good with plenty of choice for my kids.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ivy Ai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel had a charming, boutique feel. It was a refreshing change from the usual chain hotels. Promise to be back again once day!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ivy Ai

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel offers beautifully appointed rooms that are a perfect blend of comfort and style. The staff is incredibly passionate about providing excellent service. The on-site art gallery is a delightful surprise, showcasing a variety of stunning pieces.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Raynald Allan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was incredibly nice!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Zulianah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ms Hoai is very nice, she's so kind and beautiful. She is feel free upgrade room for me. My room is so clean, large and cozy. Special recommended the service of this place. Will visit next time with me.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Zulianah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel in a great part of the old quarter, friendly caring staff , who go out of their way to help you .
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Zulianah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable room, good street, great location and very helpful staff. Breakfast was quiet and made for a good start to the day. Thank you very much for looking after us so beautifully.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Zulianah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very nice experience we had at the hotel. The staff were super friendly and helpful.They helped us book a very last minute private tour to Ninh Binh with pickup and drop off at hotel, they also kept our room when we did a one night cruise trip. I give this hotel full marks.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Zulianah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, very helpful. Someone always there to open the door and grab any bags. Restaurant staff sweet and ready to help in any way. Booked tour at reception and it was so easy. Room was comfy.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Zulianah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very helpful, keen to ensure we enjoyed Hanoi and had an enjoyable visit. They assisted with recommendations on places to visit, airport transfers and special treats. All staff from reception to restaurant, cleaning team to security had a positive impact on our experience. We were made to feel valued guests.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Zulianah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is really optimal: we visited the whole city within walking distance from the hotel but it was still quiet. Very close to the central lake with the red bridge; that whole area is closed to cars from Friday to Sunday which is super nice to wander around. Rooms are large, comfortable beds, good A/C. Great breakfast buffet including eggs prepared as you wish. Very friendly staff.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Zulianah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel, recommended for sure. Full buffet breakfast in the morning included in our stay. Might have been part of our tour package. Good access to old down town restaurants and shops
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Melanie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel had been recommended to us by a fellow traveller for its outstanding customer service and we were not disappointed. The room was extremely clean and comfortable and had everything we needed. Breakfast was delicious with a large choice. A very convenient location near Hoan Kiem lake. The stand out was the welcome from staff from the porters to the receptionists to the servers and cleaner.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Melanie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were really satisfied with the hotel, especially with the Staff. We had a warm welcome. They are informed and very helpful. The hotel is location in Hanoi Old Quater, everything is nearby. The room is well equipped. We highly recommend the hotel and wish to come back again!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Simranjeet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is walkable to few of major attractions. Rooms are comfortable and clean. Breakfast served was very good. I was charged 23 usd for airport pickup, which i feel was too much as compared to grab rates.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Tsuyoshi

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
スタッフが親切
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Takeshi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel staff were very kind.
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Iulian

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The property is walking distance to Hoàn Kiếm Lake. Good breakfast. It is not a 4 star hotel for sure. Price/quality ration ok.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the friendliest and most accomodating hotel we stayed in! Linh was extremely helpful with everything! He helped with with everything from checking in, to services! Breakfast buffet had extensive options to accommodate everyone. Easy walking distance to attractions near Hoan Kiem Lake.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel, the location is great you get a quiet and safe area close from the old city center by walk. Staff was super friendly and thanks to Duoc. We had a private car to the airport for a competitive price.Also special thanks to Duc for keeping our luggage safe and being nice.Even gave us water and a facial mask for our travel!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had an excellent stay at The Grand Cititel Hotel Its super stylish, clean and very nice!.The food is fresh, healthy and tastes perfect! A special thanks goes to Linh - the Manager. He is helpful and kindness.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in a central location with many restaurants and bars within walking distance. The hotel itself is very modern and new. The room was spacious, with an extremely comfortable bed and had a big bathroom with separate bath and a walk in shower. The staff were fantastic and most helpful. We arrived late at night and so hungry. However the reception staff asked us what food we wanted and ordered it in for us, which was very welcome. Breakfast was varied and plentiful.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great place to stay with clean room and good amenities. The breakfast quality was very good. The staff of the hotel was very supporting throughout the stay. Overall it was a wonderful experience at the Gand Cititel Hotel. I decided that I will be the one and only hotel I would stay whenever I visited Hanoi in the future.Thank you once again for a wonderful stay and will be back soon.
Se hospedó 1 noche en marzo de 2024