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Opiniones de Hotel de l'Opera Hanoi - Mgallery

5 out of 5
Hotel de l'Opera Hanoi - Mgallery
29 Trang Tien Street, Hoan Kiem District, Hanoi

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 222 de 427 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 147 de 427 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 40 de 427 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 427 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 427 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Domingo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Espectacular, amabilisimos y excelente ubicacion. Un poco caro, pero lo merece
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Luisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Magnifico hotel a buen precio.
Pese a elegir una habitación sencilla, era muy grande y lujosa, con un tamaño de cama de 2 metros a unos 80cm del suelo. Maravillosa la estancia. Por ponerle un pero, en el desayuno no supe encontrar aceite de oliva, ítem que si he encontrado en hoteles de lujo en Asía. Reservamos el mismo día de entrada para aprovechar las ofertas de última hora.
Se hospedó 1 noche en diciembre de 2017

10/10 Excelente

alvaro, delp

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel muy centrico y decorado con mucho gusto.
Es un hotel perfecto para descansar en hanoi. Esta muy cerca del lago y de la zona de compras. Habitaciones modernas y muy comodas

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

sergio, buenos aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente opcion en hanoi, hotel boutique
mucho major que el Sofitel por su ubicacion centrica.

10/10 Excelente

Judith, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicacion
Me encanto la ubicacion perfecta,

8/10 Bueno

Nicolás, Santiago

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena ubicación
Buena

10/10 Excelente

Faustino

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastico y original hotel en Hanoi
The hotel is an art piece. It is located in a great place near everything in downtown Hanoi. The staff is wonderful and very helpful. Restaurant is great and just 50 m from the hotel you can get the most delicious street food you can imagine. I have found Hanoi extremely safe.

8/10 Bueno

michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good, comfortable hotel in a good location. Staff were very pleasant. Public areas on ground floor were fine but not special.
Se hospedó 2 noches en marzo de 2024
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 8 abr. 2024
Dear Michael,Thank you for sharing your recent experience at Hotel de L'Opera Hanoi. I was pleased to learn that you find your stay comfortable and that the team was able to look after you during your stay.From all of us, thank you once again for staying with us and look forward to having the opportunity in the near future to welcome you back.Kind Regards

10/10 Excelente

Alison, Plymouth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Central location, close to the lake, large stores and within walking distance the Old Quarter. Hotel staff very welcoming and eager to please, nothing appeared to be too much trouble, Hotel lobby was beautifully decorated for the Lunar New Year of the Dragon. Rooms were well presented and had everything you need, including complimentary bathrobes. One particularly lovely touch was a card left out offering private car hire for tours of the city, airport pickup/drop off or day trips to outlying areas. All at reasonable costs. What I did find a little pricey was all the mini bar prices and eat-in facilities. But I guess this is the price for pay for location !! The casino below was a wonderful bonus if you enjoy chancing your luck and the swimming pool/spa area was well equipped and very inviting. Would I stay here again? Absolutely
Se hospedó 2 noches en febrero de 2024
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 20 feb. 2024
Dear Alison.Thank you for your recent stay and for sharing you valuable feedback with us! It is my hope that the team ensured your stay was well looked after and that you had a comfortable and pleasant experience.From all of us at Hotel de L'Opera Hanoi, we do trust your travels have you well and look forward to having the opportunity to welcome you back in the not so distant future, should the opportunity allow.Kind Regards,

6/10 Aceptable

Margaret

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was incredibly dark - painted black and a small window- very claustrophobic
Se hospedó 3 noches en noviembre de 2023
Respuesta de Que Anh HOANG - Marketing & Communications Manager, el 4 dic. 2023
Dear Margaret,Thank you kindly for sharing your feedback with us in regards to your recent stay.I have taken note of your comment with regards to the room facilities. Your feedback will certainly be shared to the corresponding department for addressment and with aims to continuously strive to improve.From all of us at Hotel de L'Opera Hanoi MGallery, we hope to have the pleasure to welcome you back in the near future.Kind regards,

10/10 Excelente

Keri

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and helpful staff
Se hospedó 6 noches en noviembre de 2023
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 20 nov. 2023
Dear Keri,Thank you for sharing your feedback with us and for your recent stay at Hotel de L'Opera Hanoi! I was very happy to learn that the entire team was able to look after and I will be sure to share your nice comments to the team From all of us at Hotel de L'Opera Hanoi, thank you again for reaching out and we look forward to welcoming you once again soon to your home away from home!Kind Regards,

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Que Anh HOANG Marketing & Communications Manager, el 13 nov. 2023
Dear Valued guest, Thank you for your recent visit and we are happy to learn that you enjoyed your time with us here in this beautiful, historic city! From all of us at Hotel de L'Opera Hanoi MGallery, we look forward to having the privilege to serve you in the near future. Kind Regards,

10/10 Excelente

Kai Chung

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best choice in Hanoi
Excellent location. Very friendly and helpful staff. Walking distance to old quarter area. Highly recommended.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 10 oct. 2023
Dear Kai ChungThank you for your recent stay and for the nice feedback! I will be sure to share your comments with the team and do also hope that you thoroughly enjoyed your recent sojourn here in Vietnam.We do hope to have the pleasure in welcoming you back again soon in the near future.Kind Regards,

10/10 Excelente

Dirk

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 6 sept. 2023
Dear Dirk,Thank you for your recent visit and do trust you enjoyed your time with us here in this beautiful, historic city! From all of us at Hotel de L'Opera Hanoi MGallery, we look forward to having the privilege to serve you in the near future.Kind Regards,

6/10 Aceptable

SASAKI

The hotel was not classier than I had expected. Sometimes I heard the voice from next room because of thin wall. However the location was perfect to enjoy walking around the lake.
Se hospedó 1 noche en agosto de 2023
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 15 ago. 2023
Dear Sasaki,Thank you kindly for sharing your feedback concerning your recent stay at Hotel de L'Opera Hanoi. Very pleased to learn that you enjoyed our boutique hotel here in the heart of Hanoi! I do regret to learn that your experience was affected by the voice from next room. We have taken note of your room accommodation and will be following-up with our team merely to ensure the issues are promptly rectified.From all of us at Hotel de L'Opera Hanoi, we thank you once again for sharing your feedback with us and we look forward to welcome you back again soon.Kind Regards,

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
WiFi too weak in my room They changed the room for me Then suddenly noise came from next door The hallway a bit old smell It’s not terribly bad but I didn’t like it much
Se hospedó 7 noches en julio de 2023
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 7 ago. 2023
Dear guest,Thank you for sharing your feedback with us. I do regret to learn that your experience was affected by your in-room experience. I have personally taken note of the wi-fi issue as well as the smell in corridor and will be following-up with our team merely to ensure the issues are promptly rectified.From all of us at Hotel de l'Opera Hanoi, I do thank you for your recent stay and moreover, for reaching out to us concerning your experience as this will further our efforts of continuous improvement.

10/10 Excelente

Thao

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Such a nice hotel to stay, and good staffs
Se hospedó 1 noche en julio de 2023
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 12 jul. 2023
Dear Thao, Thank you very much for your recent stay at Hotel de L'Opera Hanoi MGallery and for the nice words concerning our team and service! I will be sure to share your comments with the team. From all of us at Hotel de L'Opera Hanoi MGallery, we trust your travels have you well and look forward to having the opportunity to serve you in the near future. Kind Regards,

10/10 Excelente

Candice Elizabeth Cher Ern

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 12 jul. 2023
Dear Elizabeth,Thank you very much for your recent stay at Hotel de L'Opera Hanoi MGallery and for the nice rating. From all of us at Hotel de L'Opera Hanoi MGallery, we trust your travels have you well and look forward to having the opportunity to serve you in the near future. Kind Regards,

8/10 Bueno

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel with great location
Very nice hotel. Suite room was a bit cramped, but beautiful and very comfortable bed.
Se hospedó 5 noches en mayo de 2023
Respuesta de Que Anh HOANG, Marketing & Communications Manager, el 26 jun. 2023
Dear Christine, Thank you very much for your recent stay at Hotel de L'Opera Hanoi MGallery and for the nice words concerning our hotel. From all of us at Hotel de L'Opera Hanoi MGallery, we trust your travels have you well and look forward to having the opportunity to serve you in the near future. Kind Regards,

2/10 Terrible

Suryaa Kant

Viaje de negocios
No le gustó: Servicio y personal y comodidad de las habitaciones
Better options available
Very normal. Service is like a 2-3 star hotel.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Zane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, wonderful and professional staff. Rooms are very clean.
Se hospedó 3 noches en mayo de 2023
Respuesta de Hoang Que Anh (Ms.) Marketing & Communications Man, el 12 jun. 2023
Dear Zane, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to learn that you were satisfied with the hotel location, the accommodation and most importantly, the service quality from our team members. We will certainly share your generous words of praise with our colleagues who will be very motivated. Thank you once again and we look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards,

10/10 Excelente

JU HA

Se hospedó 1 noche en abril de 2023
Respuesta de Hoang Que Anh (Ms.) Marketing & Communications Ma, el 27 abr. 2023
Dear Ju Ha,Thank you very much for taking the time to share with us your precious feedback.We are all delighted to learn that you were satisfied with your stay at Hotel de l'Opera Hanoi.Thank you once again and we look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards,

10/10 Excelente

Werner

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best Hotel in Hanoi
Absolute the best stay in smack in the middle of old Hanoi. Funky hotel, great rooms, excellent service, smiles all around. I would go back here any time.
Se hospedó 9 noches en marzo de 2023
Respuesta de Hoang Que Anh (Ms.) Marketing & Communications Ma, el 16 abr. 2023
Dear Werner, Thank you for your recent stay with us and pleased to learn that your experience at Hotel de L'Opera Hanoi was a positive experience. We will be sure to share your feedback with our team. We do sincerely hope to have the pleasure to welcoming you back again in the not so distant future. Kind Regards, Que Anh HOANG Marketing & Communications Manager

10/10 Excelente

Holly

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hanoi’s finest
This place is total class. We arranged for airport pick up. They were there, very inexpensive for 4! We enjoyed the breakfast buffet.. huge selection. Service impeccable. Front desk were so helpful, efficient and spoke English very well. Would highly recommend this place for a visit to Hanoi, we’re easy walk around town and into old quarters
Se hospedó 2 noches en enero de 2023
Respuesta de Que Anh Hoang, el 14 feb. 2023
Dear Holly,Thank you kindly for sharing your nice feedback and was delighted to learn that your recent stay with us was well looked after. I shall certainly pass along your kind words to our front desk team. From all of us, we trust your travels have you well and we look forward to welcoming you back soon!Kind Regards,Que Anh HoangMarketing & Communications Manager

10/10 Excelente

Robert

Respuesta de Hoang Que Anh (Ms.) Marketing & Communications Ma, el 7 mar. 2023
Dear Robert,Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to learn that you were satisfied with your stay and we truly look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards,

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
최악의 경험
1. 지하에서 올라오는 하수구 냄새가 로비, 엘리베이터(심각, 머리가 아플 정도) 투숙했던 6층까지 전체적으로 났음 2. 방에 조명 중 반 이상이 켜지지 않았으며 리셉션에 얘기해도 천장 조명 외엔 고쳐주지 않았음(스탠드 조명은 전부 작동 불가) 3. 샤워기 냉온수 조절이 너무 예민해서 뜨거운 물에 데일뻔 하기가 부지기수, 수건걸이가 벽에서 떨어져 있었는데 이 또한 리셉션에 얘기해도 고쳐지지 않았음 4. 방이 난방이 되지 않아 추웠으며, 리셉션에 얘기해서 가져다 준 히터가 찬바람만 나왔음, 다시 가져다 준 히터는 소리가 너무 컸으나 그냥 참고 씀. 5. 화장실 변기 옆에 있는 화장지 걸이가 빠져있었으며 다시 끼워지지도 않았음. 6. 조식의 가짓수가 적으며, 맛도 그저그런 맛이었음. 호텔스닷컴 GOLD회원을 10년이상 유지하면서 처음 써보는 호텔 악평이 이 호텔이 되었네요.
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Beth

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Liem

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenience
Se hospedó 1 noche en agosto de 2022
Respuesta de Marketing & Communications Manager, el 5 sept. 2022
Dear Liem, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to know that you were satisfied with your stay. Thank you once again and we look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards, Hoang Que Anh (Ms.) Marketing & Communications Manager

10/10 Excelente

Subahshini

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant stay. Friendly and helpful staff.
Se hospedó 6 noches en junio de 2022
Respuesta de Que Anh Hoang Marketing & Communications Manager, el 27 jun. 2022
Dear Subahshini, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to know that you were satisfied with your stay as well as the service provided by our team members. We will certainly share your generous words of praise with our colleagues who will be very motivated. Thank you once again and we look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards, Hoang Que Anh (Ms.) Marketing & Communications Manager

8/10 Bueno

AMINE GABRIEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en abril de 2022
Respuesta de Que Anh Hoang Marketing & Communications Manager, el 9 may. 2022
Dear Amine Gabriel, Thank you so much for your review of our hotel.  I am pleased to see your positive rating for our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Que Anh Hoang Marketing & Communications Manager

10/10 Excelente

Franz

Se hospedó 3 noches en abril de 2022
Respuesta de Que Anh Hoang Marketing & Communications Manager, el 9 may. 2022
Dear Franz, Thank you so much for your review of our hotel.  I am pleased to see your positive rating for our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Que Anh Hoang Marketing & Communications Manager

10/10 Excelente

SEON JUNG

Se hospedó 1 noche en abril de 2022
Respuesta de Que Anh Hoang Marketing & Communications Manager, el 9 may. 2022
Dear Seon Jung, Thank you so much for your positive rating on our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Que Anh Hoang Marketing & Communications Manager

8/10 Bueno

Min-woo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
The attitute of staff was good and also the cleaning. But the room needs more lamps to enlighten more.
Se hospedó 2 noches en marzo de 2021
Respuesta de Marketing & Communications Manager, el 21 may. 2021
Dear Min-woo, Thank you for choosing Hotel de l’Opera Hanoi and we are very delighted to know you enjoy your staying with us. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Warm regards, Que Anh HOANG Marketing and Communication Manager.

10/10 Excelente

Philip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020

10/10 Excelente

Sungju

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2020

10/10 Excelente

WooJae

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
하노이 여행
방에서 향수냄새가 조금 난것 말고는 전체적으로 괜찮았습니다. 침대가 매우 편안했습니다. 조명이 어두운 편입니다.호텔이 호안끼엠 호수와 매우 가까워 다니기가 아주 편리합니다.
Se hospedó 1 noche en mayo de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de Hotel de l'Opera Hanoi, el 10 mar. 2020
Dear our beloved guest, Thank you for rating us.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y servicios
The hotel in in good shape. Pool and spa is nice and clean. I had a room in the 8th flor. That room was super quiet. Housekeeping worked 100% positive.
Se hospedó 10 noches en enero de 2020
Respuesta de Hotel de l'Opera Hanoi, el 10 feb. 2020
Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Hotel de l'Opear Hanoi.

8/10 Bueno

LONNY M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worth considering
Great location, great staff, and most always a very pleasant stay. Some rooms are a little dated and that should be considered. I did have a couple bathroom issues...
Se hospedó 4 noches en enero de 2020
Respuesta de Hotel de l'Opera Hanoi. , el 10 feb. 2020
Dear Lonny, Thank you for taking your time giving us feedback and we do appreciate your comments. At the hotel, we always strike to provide our guests the best service. In your next visit to our hotel, if you have any difficulties with the bathroom please inform any team member as we are always there to assist you. Best regards, Hotel de l'Opera Hanoi

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020
Respuesta de Hotel de l'Opera Hanoi. , el 4 feb. 2020
Thank you for rating us.

10/10 Excelente

Nathalie, Washington DC

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was absolutely outstanding. Decorated with wonderful flair, the rooms are incredibly comfortable, staff gracious, polite and helpful, and the breakfast is to die for! if I am ever back in Hanoi, I’m not going to look any further. This is my place. It couldn’t be any more conveniently located either right in the heart of the French quarters.
Se hospedó 9 noches en enero de 2020
Respuesta de Hotel de l'Opera Hanoi. , el 4 feb. 2020
Dear Natalie, We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Hotel de l'Opera Hanoi

10/10 Excelente

Michael

Se hospedó 2 noches en enero de 2020

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en enero de 2020
Respuesta de Hotel de l'Opera, el 13 ene. 2020
Thank you for your feedback and rating

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very aged dated dark wallpaper peeling off walls.
Se hospedó 5 noches en diciembre de 2019
Respuesta de Hotel de l'Opera, el 8 ene. 2020
Dear valued guest, Thank you for taking the time to tell us about your experience at the Mgallery de L’opera Hanoi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel de l'Opera.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de Hotel de l'Opera, el 8 ene. 2020
Thank you for taking you time reviewing us.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
サービスと立地は最高にいいです。しかし設備が古い、ベッドが床から高すぎるます。また、シャワーの温度調整が難しい。設備は全体的に古いです
Se hospedó 2 noches en diciembre de 2019
Respuesta de Hotel de l'Opera, el 8 ene. 2020
Thank you for taking your time giving us your comment.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was an unique room setting ! When you enter the room you notice the opera decor with the red velvet pillows and the arm chair and the foot rest the same in red velvet .The bathroom mirror is surrounded by the lights to give you the impression you are in the back stage applying the make up ! The only problem we had , the bed was too high but they brought us 2 foot stools and removed 1 small mattress and the problem was solved! Excellent service and excellent location
Se hospedó 1 noche en diciembre de 2019
Respuesta de Hotel de l'Opera, el 8 ene. 2020
Dear valued guests, We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regard.

8/10 Bueno

YOUNGJIN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de Hotel de l'Opera, el 13 ene. 2020
Dear YoungJin Thank you for giving us your rating. Best regards.