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Opiniones de Candlewood Suites Hattiesburg, an IHG Hotel

2.5 out of 5
Candlewood Suites Hattiesburg, an IHG Hotel
9 Gateway Dr, Hattiesburg, MS

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 157 de 413 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 111 de 413 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 56 de 413 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 45 de 413 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 44 de 413 opiniones" "

7.8/10

Limpieza

8.0/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen refugio en tiempos de covid19. Los servicios estaban cerrados pero se valora el cuidado y la privacidad
Se hospedó 5 noches en abril de 2020

2/10 Terrible

Chad

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Shakija

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jamie

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rebecca

Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Thomas

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I think the property needs a remodeling
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Patrick

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Raegan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Ebony

Viaje de negocios, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful staff and facilities.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

John

Le gustó: Servicio y personal
Very average hotel, older, fairly clean. But add it all up and it was waaaay overpriced, and the fee for a dog is also way too much
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Brenda

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
The hotel looks decent but was a definitely disappointment because the service level and options to customer was very poor. My room type was not available upon arrival. No apology for the convenience. No pool no ice machine no breakfast. Not a good hotel to stay for resources but love the room very cozy❤👍
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Misty

Viaje familiar
No le gustó: Limpieza
The lobby was sketchy, the room was half way clean looking, no toilet paper, toilet was stained, floor was dirty, coffee pot was broke, and morning staff person was not happy to be at her job or to see us come to the desk. So all in all I’d rate this stay a 5 out of 10.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Chadden

No le gustó: Servicio y personal y condiciones de la propiedad
There was no bottled water to purchase for drinking. The shower water pressure was terrible and the were hundreds of cigarette buds in the front entrance.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Che, Deland

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is an extended stay hotel. Meaning people live there and rent daily weekly or monthly. Not what we were expecting. As soon as we pulled in there was a lot of hanging out in the parking lot and things were not typical for a vacation stay. Would not recommend this place.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

KATHY

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Ashley

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Receptionist was super sweet and helpful
Se hospedó 1 noche en mayo de 2023

4/10 Malo

Ahyris

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
DISTURBED
I WAS WOKEN UP AT 9:10 BY THREE PEOPLE BANGING ON MY DOOR THE POLICE. WHY WOULD HOUSEKEEPING COME NOT ONCE BUT 2X AND TRY TO OPEN MY DOOR AND BANG LIKE THE BUILDING IS ON FIRE. THEN WHEN I OPENED THE DOOR (confused and disoriented) ,THEY ARE LAUGHING LIKE ITS FUN. AS A WOMAN TRAVELING ALONE … THAT HAS TO BE ONE OF THE WORST EXPERIENCES I HAVE EVER HAD WITHA HOTEL !
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Angie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

David

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
It was disgustingly dirty and stinky. My son was on a medical trip and we had to stay or we would have left. I paid $200 for a room and it was so filthy
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Betty Susie

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad hotel
This was by far the worsts place I’ve ever stayed. Upon checking in, the bathroom had trash in the trash can, there were clumps of dirt or grout on the floor, the towels were sitting on top of the toilet, there was some type of metal plate sitting on the floor, the bed was moved/turned sideways. To top it off someone tried to break into my truck.
Se hospedó 1 noche en marzo de 2023

4/10 Malo

Jennifer

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Desperate need of a deep clean
The stay at Candlewood served a purpose of us finding a bed to sleep on while passing thru Hattiesburg. Majority of hotels were sold out. While waiting in the line for check-in, 3 different customers came back who had just checked in and needed new rooms because the rooms they had just been given at check-in had not been cleaned from previous use. Another customer had no bed linens on his bed and no toilet paper. In fairness, the hotel was booked and understand that there are employee shortages, but systems didn’t seem in place to help the team members working have a good handle on where to place incoming people. The staff was friendly, but clearly overwhelmed. My expectations were low once i got our room. The pullout bed was broken and had a slope, the leg of the chair at the ktichenette table was broken (picture below), there screws were rusty in the bathroom door (picture), there was black dust and some mold on the air conditioning unit in the room, there was hair in the bathrooms corners by the toilet (picture), dust bunnies on the carpet when we moved the coffee table to pull out the bed, bathroom vanity cupboards broken in the corner (picture). Overall and bottom line - the place is in need of a very thorough deep clean and a full punch list of things that could use an update.
Rusty screws on door hinge
Hair on the floor in the bathroom when we checked in
Broken vanity in bathroom
Broken leg on chair
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just an overnight stay. Quick & easy checkin. Clean, spacious room. Comfortable bed. Would stay again.
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

CAROL

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Paul

Se hospedó 1 noche en enero de 2023

8/10 Bueno

Rebecca

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Shelley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the quietness and atmosphere. Attendant was pleasant. However, I don't care for dogs/cats. I wish the owners with animals had a special section of the hotel to stay in so that people that don't care to be around wouldn't have to be confronted with them.

2/10 Terrible

Michael

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Gross - hard to think of worse hotel visit
Just gross. Mold in the carpet. Eyes burning and I was congested in the morning. Smell of sewage in hallway by room, maintenance room door wide open. This place most likely was flooded from a plumbing leak related to septic lines. Room was gross, broken stuff everywhere. Didn't feel comfortable bringing my children there. Will never even stop in this town again - even the roads were messed up getting to the parking lot.
Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Alexander

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Eva

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2022

4/10 Malo

Mark

Viaje en pareja, Viaje con mascota
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I reserved a king bed, but got 2 double beds. Information said pet was $25, but was charged $75. It took the check in person 8 tries to put in our zip code. He was incompetent. Longest check in we have ever had anywhere. Mold in bathroom.
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 20 oct. 2022
Thank you for your feedback.

10/10 Excelente

Christian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

2/10 Terrible

David

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was dirty and smelled badly. There was only a half a roll of bathroom paper, it took two trips to the front desk to get another roll. The entire place was nasty.
Se hospedó 2 noches en octubre de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

4/10 Malo

Cliente verificado

No le gustó: Limpieza y servicio y personal
Horrible Service
When we showed up to this hotel to check in, the staff was extremely rude and gave me a key to a room that already had people staying in it. When I told them they gave me an occupied room, they were extremely rude and told me there was a chance I’d have no where to stay that night, even though I’d had the room booked for a while. They gave me another room key, and this time this key didn’t even open the room for, so I had to go back to the lobby again. A desk worker named Taylor yelled at the whole lobby complaining that she’d already been at work for 9 hours and didn’t have time to deal with this, and a young girl was left by herself to deal with all of these issues, because there were other families waiting for their rooms as well. This is the worst customer service I’ve ever seen, there was no discount given, no apologies said, and on top of this, the bathroom was disgusting for the price we had to pay. ($300, because there was a SMU game that weekend and I think that’s why the prices were up). Don’t stay here.
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

4/10 Malo

Lynette

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
The area was convenient to USM but unfortunately after checking in I was mot informed that my room was a handicapped room. Then the toilet was not clean and there was 2 roaches in the bathroom. Overall the bathroom can be updated.
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

10/10 Excelente

Shonda

Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

10/10 Excelente

Marty, Coppell

Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Randall

Se hospedó 1 noche en septiembre de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

8/10 Bueno

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good, I have no complaints.
Se hospedó 2 noches en septiembre de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

4/10 Malo

George

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disrepair and dirty
The hotel is in disrepair and is not being maintained properly, I had to clean my room prior to occupying and had concerns as to security due to exterior doors not closing/locking properly etc. I donot recommend this location.
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

8/10 Bueno

Mitchell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean=like Didnt look like the picture of the room i booked=dislike
Se hospedó 2 noches en agosto de 2022
Respuesta de General Manager, el 19 oct. 2022
Thank you for feedback

2/10 Terrible

April, Forney

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Thought the hotel would be nice because it is a Hilton affiliate. The room was extremely dirty. The carpet was so dirty and sticky out shoes and socks stuck to the floor. Unit also smell of cigarettes. Would not stay at this location again. Very disappointed.
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager, el 23 ago. 2022
thank your feedback

4/10 Malo

JERRY

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Carpeting was bad. Original assigned room was occupied already.
Se hospedó 8 noches en julio de 2022
Respuesta de General Manager, el 23 ago. 2022
thank your feedback

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de General Manager, el 23 ago. 2022
thank your feedback

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely amazing! King bed was very comfortable after long day of traveling! Would def stay here again & again! Staff was friendly & very accommodating! Location was perfect to restaurants & shopping.
Se hospedó 1 noche en julio de 2022
Respuesta de General Manager, el 23 ago. 2022
thank your feedback

6/10 Aceptable

Obadiah

Viaje familiar
No le gustó: Limpieza
Could be much better
It’s a beautiful Hotel, BUT the negligence of management's lack of accountability to hold staff accountable for cleanliness is a huge misstep for this property. My room had hair on the counters, sink, pillows, sheets, and bathroom floor. Urine stains on the bathroom floor. The room was not cleaned. No extra towels. What hotel doesn’t have extra towels? No one vacuums or sweeps. I never saw a cleaning crew with a vacuum. They just mop and it’s a bad job. The walls need to be wiped down with water and soap. The carpet throughout the property simply needs a deep clean. If they focused more on cleaning and not allowing the staff to get away with shortcuts in cleaning this property would get 5 starts.
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Tamara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2022
Respuesta de General Manager, el 19 jul. 2022
Thank you for your feedback

6/10 Aceptable

Daniel

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did not realize when booking there would be an additional $75 fee for our dog.
Se hospedó 1 noche en julio de 2022
Respuesta de General Manager, el 19 jul. 2022
Thank you for your feedback

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Trip to the beach
Front desk great .. room was dirty smelled horrible .. bathroom tub has mold and tub was stained .. toilet ran after u flushed it .. sheets felt wet like not dried totally .. bugars in the tub .. we won’t stay there again
Se hospedó 1 noche en julio de 2022
Respuesta de General Manager, el 11 jul. 2022
Thank you for your feedback

6/10 Aceptable

Tammy

Viaje familiar
Le gustó: Servicio y personal
The lobby hallways and elevator needed cleaning. Especially the floors they were dirty and had not been vacuumed in some time. I got up the next day and they were still the same dirty. The room was a good size but the beds are not a queen. The bathroom needed more cleaning I went to store and picked up bathroom cleaner before using the tub. I had my daughter who is handicap and my 72 year old mother who was handicap as well. People were friendly that worked the front desk.
Se hospedó 1 noche en junio de 2022
Respuesta de General Manager, el 11 jul. 2022
Thank you for your feedback