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Opiniones de Hotel San Alejandro

3 out of 5
Hotel San Alejandro
Avenida 31, Esquina 76 y 78, Marianao, Havana

Opiniones

4.8
Puntuación de 10, es decir, Excelente. Basada en 2 de 25 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 3 de 25 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 25 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 25 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 25 opiniones" "

5.6/10

Limpieza

6.4/10

Servicio y personal

4.6/10

Servicios

4.4/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

moira mariana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Linda estadis
Paramos por una noche la habitación amplia y cómodo excelente limpieza y el personal muy amable
Se hospedó 1 noche en septiembre de 2019

2/10 Terrible

Tatiana , Costa Rica

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Un hotel sucio y abandonado.
Un hotel en el que encontramos mucha basura vieja debajo de la cama, pisos sucios y estructura abandonada. Jamas volveria a el, ni mucho menos lo recomendaria.
Se hospedó 2 noches en noviembre de 2017

6/10 Aceptable

Leroy B.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly and helpful staff.
Se hospedó 1 noche en agosto de 2017
Dear Customer Thank you for your comments, we are working to improve on hotel services

4/10 Malo

JOHN

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Dear Customer First of all, we apologize for the inconvenience that we can cause during the stay in our hotel. Our hotel chain just a few months ago began with the administration of these hotels in Havana, we expect the next months to start with the improvements that we are scheduled to carry out in the hotels. Commercial Department Sercotel

6/10 Aceptable

athanasios

Viaje en grupo
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Journey back in time
This is a government hotel. Somehow rundown and far from the center of Havana
Se hospedó 3 noches en febrero de 2020

4/10 Malo

mark

No le gustó: Servicio y personal
Very disapointed and screwed over
You got a prize if you could make the receptionist smile, no one won it. She told us She had a cambio. Didnt go to bank and they didnt exchange sterling even though she knew I was from England Left is with 20 cuban to make our way to restauant and Tropicana club. Our door wouldnt shut . I had to lock my wife in the room when I left the hotel.
Se hospedó 1 noche en enero de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicios
Das Frühstück war furchbar, am Wochenende wurde ein Sandwich fertig vor die Nase gestellt, Wochentags gab es ein größeres Buffet. Die Auswahl war nicht einladend, hinterher war mir schlecht. Der Kaffe war lauwarm. Das Zimmer in Ordnung, die dreckigen Handtücher wurden nur einmal gewechselt, ansonsten mit der sauberen Seite sichtbar hingegangen. Eine gute Auskunft bekam ich nur von einer Rezeptionistin. Der Rest war nicht hilfreich.
Se hospedó 4 noches en diciembre de 2019

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios
Etwas schmuddelig, kaltes Duschwasser, alte Sanitäranlage
Se hospedó 1 noche en octubre de 2019

2/10 Terrible

TraceyC, Vancouver, BC

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The ac had no off or any switch for that matter. The bed was lumpy and the mattress so thin, that no mater what way I moved I had a spring in some part of my body. As for the pillow it was hard and thin - had to fold it over. The hotel also had two bar areas but no food. We managed to buy a few bottles of water, there were none in the room, and hunkered down for the night. Almost nothing in the area either. We stayed here because it was closer to the airport and we had an early flight, but it was not a pleasant stay by any means.
Se hospedó 1 noche en abril de 2019

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They couldnt find itinerary. Had to pay cash. You will reimberst me!
Se hospedó 2 noches en enero de 2019

2/10 Terrible

Thomas

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 14 noches en noviembre de 2018

6/10 Aceptable

Fecunda,Gianne, Curacao, Netherlands Antilles

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Like: Staff very very friendly. Did not like: Elevator out of order during the entire stay. Filthy toilets.
Se hospedó 10 noches en julio de 2018
Respuesta de Commercial Department, el 3 sept. 2018
Dear client, thanks for your comments, We are currently working on the completion of the assembly of the new hotel

8/10 Bueno

Rafael, Aruba

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
I didn't like the lift that sometimes work and others not. Neither I like the arrangement for taxi's.
Se hospedó 5 noches en junio de 2018
Respuesta de Frank , el 27 jul. 2018
Estimado señor, ante todo ofreserle nuestra mas sincera disculpa por las molestias que pudimos ocacionar respecto a su estancia en nuestro hotel. Decirle que hemos trabajado a partir de su sugerencias en eliminar estas dificultades y esperamos que pueda regresar en otra ocación y pueda ver los cambios. Muchas Gracias por su comentario y ayuda.

10/10 Excelente

Renée

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Verkligen nöjd med vistelsen. Serviceminded personal och ett trevligt hotell att bo på!
Respuesta de Commercial Department, el 20 may. 2018
Kära kund, tack för dina kommentarer

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
it was ok, just slept for one night for flight
we were a bit afraid of picking this hotel cuz the reviews were bad, but it was ok than we expected. staff speak english, room was clean, bell boy was kind, and they prepared a bread for breakfast because we checked out early morning(we requested though) the only bad thing was hot shower didn't work.
Se hospedó 1 noche en marzo de 2018
Respuesta de Commercial Department, el 30 may. 2018
Dear customer, we are very sorry about the break in the shower, it is something that should not happen with a guest, we are sorry

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Chambre delabres, salle de bain imonde, chasse d eau casses, douche casses, porte casses, draps sales et trouee..je pense que nous avons eu droit a la chambre speciale pour les sites de reservations en ligne..et le pire, c est que la standardiste ne comprenait pourquoi on voulait change de chambre...bizarement la 2eme ete bien mieux et propre. Je me suis demandes si ce n etait pas une blague au debut. Hotel consternant Imcomprehensible qu il soit sur votre site.
Se hospedó 1 noche en enero de 2018

4/10 Malo

Ole

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2017
Hello, we apologize for the inconvenience caused, we are working on improving the services and conditions of the hotel

8/10 Bueno

Adail Gomes

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
O hotel é bem simples. O único inconveniente foi no chuveiro, não esquentava...
Se hospedó 1 noche en octubre de 2017
Hello, we apologize for the inconvenience caused, we are working on improving the services and conditions of the hotel

6/10 Aceptable

Cristiane

No le gustó: Condiciones de la propiedad
Ok hotel
It was ok the bathroom was horrible towels were too small didn't cover the body. Shower curtain was dirty and ripped off. No rug either
Se hospedó 3 noches en agosto de 2017

8/10 Bueno

Jose, Melbourne, Australia

Le gustó: Limpieza y servicio y personal
Nice hotel but needs improvement
Nice building but the facility needs to upgrade to stay in the business. At least minimum 25 occupants is needed. The staff are fantastic & friendly but needs to improve communication (english). Our especial thanks to the receptionist & to the waiter at the restaurant well done
Se hospedó 4 noches en agosto de 2017
Respuesta de Commercial Department Sercotel Cuba, el 3 sept. 2017
Thanks for your comments, yes we are working on improvements in the hotel

4/10 Malo

mike, new zealand

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
old and noisy
This hotel was old and we had a noisy room (as most rooms seem to be above the noisy bar down stairs.) the reception booked our taxi to the airport abundant a car with no where near enough room for 4 plus luggage arrived - packs on knees etc and no one seemed to care. Rate to airport was higher than expected. They did allow an early checkin which was good.
Se hospedó 1 noche en agosto de 2017
Respuesta de Direccion Comercial, el 29 ago. 2017
Dear customer, we are working on the improvements of our hotels in Cuba, we regret that it has had any incidence. It really is an old hotel that needs repair, in which we are working

2/10 Terrible

VICKI, AUSTRALIA

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
TERRIBLE AND HORRIBLE
THE HOTEL WAS LESS THAN SATISFACTORY IN CLEANLINESS AND NOT WORTH THE INFO EXPEDIA HAD ON ITS RATINGS AND CLEANLINESS AND WAS DEFINATELY NOT IN THE CBD AREA..
Se hospedó 2 noches en julio de 2017
Respuesta de Commercial Director, el 1 ago. 2017
Dear customer, we feel that your stay was not satisfied, we are working on the improvements of the services

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No one spoke English and they do not have wifi...
No one spoke English and they do not have wifi... the food had no taste.
Se hospedó 2 noches en junio de 2017
Respuesta de Commercial Director, el 1 ago. 2017
Dear customer, we feel that your stay was not satisfied, we are working on the improvements of the services, this hotel dont have wifi and we work in this matter

2/10 Terrible

Nyan, Vancouver, B.C. Canada

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Pay more and go somewhere else
I didn't expect much: I was in China befoe it opened up completely. I arrived late because the direct flight from Toronto to Havana arrives at 11:30 anyway. The lobby was dark and the building was like a former hospital. I chose this because it was the closest in distance to the airport and the price was lowest (but still cost me about 100!) 1. The room light was not working. The bellman knows it but didn't do anything. I had to rely on the bathroom light. 2. The faucet was loose and barely functioning. 3. The bell captain arranged a private taxi and got a cut. I expected him to make some money but wasn't prepared that it would be a private car. There was one more middle man, who was in the car till somewhere in town, got out of the car and collected some money from the driver. I observed money changing hands twice. 4. Breakfast wasn't continental, but had a choice of either omlette or sandwitch. It was close to the closing time, but here was still 20 min and no coffee.
Se hospedó 1 noche en mayo de 2017
Respuesta de Commercial Department Sercotel Cuba, el 19 jun. 2017
Dear Customer First of all, we apologize for the inconvenience that we can cause during the stay in our hotel. Our hotel chain just a few months ago began with the administration of these hotels in Havana, we expect the next months to start with the improvements that we are scheduled to carry out in the hotels. Commercial Department Sercotel

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No AC, no water, dirty and nothing was good in that hotel
Se hospedó 1 noche en mayo de 2017
Respuesta de Commercial Department Sercotel Cuba, el 19 jun. 2017
Dear Customer First of all, we apologize for the inconvenience that we can cause during the stay in our hotel. Our hotel chain just a few months ago began with the administration of these hotels in Havana, we expect the next months to start with the improvements that we are scheduled to carry out in the hotels.