We really loved this place, both the resort and the unit itself. No problems whatsoever with our stay. I've only rated "Accuracy of online listing" with 4 vs. 5 stars because it needs a little update...it's not "brand-new remodeled" it's been a while and the bathroom was not done, at least not totally, the shower clearly was not...not that there was anything wrong, just a more accurate description should be updated. The other thing was a 4-star rating on "Communication with property manager"...it had been absolutely STERLING and I mean STERLING until roughly 2 weeks/10 days before our arrival when my emails were not being answered until the last minute before our departure to Hawaii; it sent me into a panic that something had gone wrong. Eventually I did get a reply by the day before we were to leave, but no explanation as to why there had been no replies for so long. But in the end at least all worked out fine and we couldn't have been happier with everything. I know sometimes things "just happen" so I'm not meaning to rake anybody over the coals about anything, just giving honest feedback. Oh, and if we may suggest...we know you're trying to make the unit look great inside, but...cut down on the pillows piled up on the bed as there's really no place to put them...there is only the one closet in the BR which only has floor-space, no shelves, and the only other closet is stuffed full of supplies and equipment; also you might cut down on the knick-knacks on the tables...your guests need places to put things like sunglasses, camera, keys, etc. etc., we had to move lots of stuff to have space to put OUR stuff! You might also take stock of and clean out some of the stuff previous guests have left in the kitchen cupboard above the stove...there were basket-type filters for the coffee maker up there which you didn't know (so we didn't need to bring our own after all), and a LOT of very OLD cooking supplies i.e. olive oil for example, which most people wouldn't want to use simply because they're open and well...in this day and age? Who knows what could be in those containers. Your welcome bag of coffee and the chocolate macadamias were a wonderful surprise and a big MAHALO for those nice touches! We also must compliment you on the HUGE supply of dishes, glasses, and especially cutlery and cooking utensils! WOW! Our last vacation rental in Hawaii, at the Ilikai in Waikiki had very little in the way of these things, so BRAVO! Mahalo for a wonderful vacay!