Hi Lisa, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following: Because the home is in Idaho, we experience regular snowfall during the winter months. We clear the driveway before each guest's stay, but occasionally we get a snowfall right before check-in after we've plowed. We're sorry if this was difficult to navigate. We've since started updating our Welcome Email with driveway conditions before each guest's arrival. We're glad we were able to offer complimentary early check-in, and that you and your pet had an overall enjoyable stay!

Hi Rachel, we want all of our guests to rest easy when they stay with us, and we're sorry you weren't completely satisfied with your stay. We followed up with the owner, who wanted to make it clear that while the house is on the lake, there is a road in between them, which can be seen in the map feature on the listing. The owner also apologized that you had trouble with the entry lock. They did attempt to assist you upon arrival and thought that it had been resolved to your satisfaction.

Thank you for your honest review. The front entry has been an item on our wish list as it appears to have been added by the previous owner and not quite at the construction level of the original house. Ceiling fans are a great suggestion and would be pretty easy to add. If you come next year, I suspect you'll see some. :-) To you and any other prior tenants, returning tenants get a discounted rate. Good for us knowing that you're a good tenant and good for you since you know our place. Hope to see you again!

I'm not happy that you found our place in such a state. We do depend on the service we use to tell us when things need to be repaired. Items such as curtains coming off or broken beds certainly would fall into that category. Items such as tub stoppers, ovens, etc. we would hope that the tenant would inform us or the service of those so they could be addressed right away. The cleaning service would not be likely to test those things. The upper oven, unfortunately has a timer that has to be pressed in to turn it on. It says this on the oven and we added a label to reinforce this but we still have folks miss this detail. The house is "rustic" and is described as such on the listing. The carpet is not new but is clean or should have been. We do a deep thorough steam clean at the beginning of each season and any time a tenant leaves it in a state that normal cleaning is insufficient. Nowhere do we state or imply that there is air conditioning. The house is surrounded by trees that provide good shade keeping the house naturally cool most of the time. The weather was exceptionally hot during your stay so, I understand that it may have been warmer than usual. I'm curious what supplies you could not locate. It is possible that something was used up by the prior tenant but, again, our service should have noted this to be remedied. We take reviews to heart and make improvements based on them. We have upgraded many items in the house including curtains everywhere except the two upstairs bedrooms. I presume those are the ones that were "falling off" and appeared dirty when compared with the new ones. The curtains for the bedrooms were custom ordered but did not arrive before the start of the summer season. We will add a "use and care" book as you suggested in your email. My number is posted in the house and I hope any future tenants will call me or the service for anything that needs remedying or is not as expected. On the other hand, I will discuss with our service how to better prevent any such issues in the first place. Thank you for your candid review. Even if not stellar, it shows us what needs attention. Regards, Dave Raiman (owner)