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Opiniones de High Desert Inn

2.5 out of 5
High Desert Inn
14320 Main St, Hesperia, CA

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 14 de 48 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 14 de 48 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 48 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 48 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 48 opiniones" "

7.0/10

Limpieza

7.6/10

Servicio y personal

6.0/10

Servicios

6.6/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Eulalio

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

sabrina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very nice & welcoming. Right next to shopping centers so it was very convenient
Se hospedó 1 noche en abril de 2024

4/10 Malo

Juana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Manager hides his drinking from wife and makes it my problem I like to keep to my self not there to socialize with him so I just don't go outside when he is around he like to hug I don't like to be touched
Se hospedó 1 noche en abril de 2024

4/10 Malo

Juana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had been asking for a copy of my receipts I paid cash on 3/7/24 Debit on 3/8/24 79.20 they charge my card 158.40 I've been asking for correction I never authorized the change apparently they can charge you card more after you already paid until now no one had done anything new manager also works at motel 6 in Victorville and pays the residents to co e to this hotel room to claim that he is better then ma ager at motel 6 on maple je tells everyone everybody's business and is always drinking he ask me for a beer but he makes it like I need to supply his habit I've reported to upper management no answer no in one iwns the hotel for sad I was on there since September regular resident no issues h til the manager that had no clue what bring a manager us so many things to tell just don't get involved with him
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Juana

No le gustó: Limpieza, servicio y personal, servicios
Manager goes in my trash bags invitation of privacy
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Juana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I understand you need assistance in rewriting your experience to report it effectively. Here's a revised version of your account: --- **Subject: Urgent Report of Bed Bug Infestation and Mismanagement** Dear [Attorney/Environmental Registry], I am writing to report a severe bed bug infestation at [Hotel Name] that has not only caused me significant distress but also exposed me to unsanitary conditions, despite my efforts to address the situation responsibly. **Timeline of Events:** - **Sunday:** Reported bed bug presence to hotel staff; was advised to wait until Monday for linen change. - **Monday:** Noted continued infestation; informed staff again. Paid all due fees. Staff confirmed infestation and promised exterminator service. - **Tuesday:** Exterminator confirmed infestation but advised against room change to prevent spread. I incurred expenses of approximately $100 to launder all clothing. - **Wednesday:** Exterminator scheduled to return. I took preventive measures, including car cleaning and online research on bed bugs. Despite these efforts, the hotel management accused me of causing the infestation. Upon returning to my room, I found the new linens infested. The manager was uncooperative and threatened to call the police when I demanded action and a refund. I proactively contacted the police for assistance and reported the issue to Expedia, who refunded two days of my stay. I also reached out to an attorney and am awaiting further instructions. **Current Situ
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Juana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
--- **Subject: Urgent Report of Bed Bug Infestation and Mismanagement** Dear [Attorney/Environmental Registry/Expedia Travel/ High Desert Inn Hesperia / Hesperia Police Department I am writing to report a severe bed bug infestation at [High desert inn Hesperia CA] that has not only caused me significant distress but also exposed me to unsanitary conditions, despite my efforts to address the situation responsibly. **Timeline of Events:** - **Sunday:** Reported bed bug presence to hotel staff; was advised to wait until Monday for linen change. - **Monday:** Noted continued infestation; informed staff again. Paid all due fees. Staff confirmed infestation and promised exterminator service. - **Tuesday:** Exterminator confirmed infestation but advised against room change to prevent spread. I incurred expenses of approximately $100 to launder all clothing. - **Wednesday:** Exterminator scheduled to return. I took preventive measures, including car cleaning and online research on bed bugs. Despite these efforts, the hotel management accused me of causing the infestation. Upon returning to my room, I found the new linens infested. The manager was uncooperative and threatened to call the police when I demanded action and a refund. I proactively contacted the police for assistance and reported the issue to Expedia, who refunded two days of my stay. I also reached out to an attorney and am awaiting further instructions
Se hospedó 1 noche en abril de 2024

4/10 Malo

Juana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Again I reported bed bugs and had to take urgency for myself waiting on what to do I steamed clean the room house keeping help me change sheets but that's all has been done I ve been steam cleaning ,y drlf
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Juana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed bugs I have reported it and nothing has been done since Sunday I'm just learning about the infestation and they called pest control they have no urgency or experience on how to handle this matter
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Juana

Le gustó: Servicio y personal y servicios
It's quite
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Juana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Juana

Le gustó: Limpieza y servicios
Staff is friendly they try hard to keep guest happy
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Khristopher

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property exceeded my expectations, the rooms were updated and very clean. Management was always polite and informative towards myself.. Definitely a good spot for those looking to grab a bite to eat or get last minute items from the grocery store. The neighborhood is satisfactory as well.
Respuesta de alex, el 13 abr. 2024
thanks

10/10 Excelente

Denise

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fast and polite check in. Lots of parking and hidden off the main road! A little jem of a Inn. Will stay again when I'm in need of a room.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Jennifer

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Leslie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The shower was not draining so the water was spilling over quickly. The drian was clogged the staff was rude and it was just not very clean.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Steven

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The place was really dirty, there was cockroaches, a broken sink, water damage from flooding, the shower was gross and was unusable. There was no master lock and the sheets looked dirty. I don’t recommend this place and it seems to be a sketchy
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Enrique

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
No closet or place to hang clothes, no ironing no coffee maker, no ironing board nor iron, no shampoo/conditioner provided
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

J

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

John

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Meh
So, I got what I deserved for shopping cheap. I do have to give this place credit. They are trying to make improvements. Floors are new, paint is recent, but…. While it looks clean, it smells dirty. Broken chair in room, burns to blanket and mattress. This is an older, Route 66 style motel. They have been remodeling, but it’s very DYI. They have more work to do on cleanliness and curb appeal before this becomes a value stay.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Juana

Le gustó: Limpieza, servicio y personal, servicios
Nice
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Kimberlee, Dayton

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
In a very bad area. Drug deals and homeless surrounds the property. Room reaked of cleanser, which was both good and bad. Shower head falling out exposing disgusting things. Refurbished crack hotel. Staff was nice when you could find them.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Briallan

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I recently stayed at High Desert Inn, and unfortunately, my experience was far below expectations.The first issue was noticeable upon entering the room – the door was missing its protective weather seal. This not only raised security concerns but also allowed light from outside to enter the room, affecting the room's comfort.The amenities provided were severely lacking. The bathroom had only a small, thin bar of soap, measuring about two by three inches, and there were no other toiletries like shampoo or conditioner. The absence of hand soap was particularly inconvenient.The condition of the bathroom itself was unsatisfactory. The shower space was extremely cramped, making it uncomfortable to use. Additionally, the overall maintenance of the shower area left much to be desired.The towels provided were of very low quality – thin and worn out, giving the impression they had been in use for several years. The lack of quality towels significantly detracted from the overall experience.These issues point towards poor management and lack of attention to guest comfort and basic needs. It was a disappointing experience, and I hope this feedback helps in making necessary improvements for future guests.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Althea

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en octubre de 2023

4/10 Malo

Robert

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Daisy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Is clean and the staff are very friendly
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

mandy

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The picture makes it look like it's on a desert road -- it's really right off main street. That made it less quiet than expected, but closer to markets, gas, and restaurants. Had outlets either side of bed for CPAP machine. Wi-Fi worked fine. Very pleasant people.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Peter

No le gustó: Comodidad de las habitaciones
You get what you pay for...almost
Needed a place for one night before heading up 395. The pictures of the room were nice enough. But they didn't give the full picture: seedy part of town (surrounded by abandoned buildings housing who knows what), very thin walls (could hear conversations from 3 other rooms, including a pornographic soundtrack), open field next door with evidence of homeless "camps". Couldn't exit fast enough the next morning !
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Nancy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms are good staff amazing and accommodating
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Mandy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everthing
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Selena

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

kathryn

Le gustó: Servicio y personal
No le gustó: Limpieza
Room smelled strongly of bug spray. Overflowing garbage can on the walkway in front of the rooms. Very nice and helpful staff. This is a low end hotel with a low cost to stay. Bed is comfortable.
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

John

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Summer

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would definitely book again
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

JORGE

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Ana

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/A
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en agosto de 2023