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Opiniones de The Park Lane Hong Kong, a Pullman Hotel

5 out of 5
The Park Lane Hong Kong, a Pullman Hotel
310 Gloucester Road, Causeway Bay, Hong Kong

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 443 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 361 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 111 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 53 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1001 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Diego

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2019
Respuesta de Happy Leung, el 19 dic. 2019
Dear Diego, Thank you for taking the share your review with us. We are sorry that your experience did not perfectly meet your expectations. We will continuously better our service and facilities for our future guests. It is our hope that we will have the opportunity to welcome you back again in the near future. Sincerely, Guest Experience Manager

8/10 Bueno

LLUIS

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2018
Respuesta de Happy Leung, el 9 nov. 2018
Dear LLUIS, We are so delightful to hear of your overall satisfactory experience. We will keep up the good work and look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El servicio en general es bueno , el desayuno también es muy bueno los cuartos grandes pero la alfombra es vieja
Respuesta de Manager, el 10 abr. 2017
Dear valued guest, Thank you very much for giving us 4 stars and we are glad you liked our services and breakfast. Your comment about the carpet is well noted and we are delighted to let you know that we shall be launching another phase of room upgrade soon. We look forward to welcoming you back again with some new features in the near future. Best, The Park Lane Hong Kong, a Pullman Hotel

10/10 Excelente

RUIHAN, Arcadia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good place for shopping. Based on the history of the building, the only thing it need to improve is the water flow of the sink.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

YIHUA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff and location. Spacious room in Hong Kong. Will definitely stay here if we come back
Se hospedó 2 noches en abril de 2024
Respuesta de Happy Leung, el 29 abr. 2024
Dear Yihua,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Aceptable

MICHEL

Viaje en pareja
No le gustó: Limpieza y servicios
hôtel très bien placé en pleine zone commerciale de causeway bay et donnant sur le victoria park; accès faciles des transports en commun. mais mal entretenu, pas très propre. pas un 5*, plutôt 4*-. finalement ne vaut pas le novotel.
Se hospedó 10 noches en marzo de 2024
Respuesta de Happy Leung, el 6 abr. 2024
Dear Michel,Thank you for your kind review. We are glad you enjoyed our prime location. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Yanlei, seattle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked it
Se hospedó 7 noches en marzo de 2024
Respuesta de Happy Leung, el 6 abr. 2024
Dear Yanlei,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

catherine

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Nice location
Se hospedó 3 noches en marzo de 2024
Respuesta de Happy Leung, el 26 mar. 2024
Dear Catherine,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Marc, Radlett

Se hospedó 3 noches en marzo de 2024
Respuesta de Happy Leung, el 29 abr. 2024
Dear Marc,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Dexter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its been years since we stayed at Park Lane but we are glad to have tried it again. Hotel is in a great location and rooms/facilities were top notch. What sets it apart though was the service we received from the staff. Thanks to Sandy, Bonnie, June, Neo, Michelle, Julia, Rachel, Juluis, Jack and Joey for making our stay great.
Se hospedó 3 noches en marzo de 2024
Respuesta de Happy Leung, el 20 mar. 2024
Dear Dexter,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on the services provided by the teams. It was indeed our pleasure to have you always and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
the check in was seamless, Quentin was very helpful and friendly in offering advice to our queries. The Parklane is also very accessible to various locations within Hong Kong island and more importantly walking distance to Causeway Bay MTR.
Se hospedó 5 noches en marzo de 2024
Respuesta de Happy Leung, el 15 mar. 2024
Dear Rebecca,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

jay

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
bad experience
Se hospedó 3 noches en febrero de 2024
Respuesta de Happy Leung, el 15 mar. 2024
Dear Jay,Thank you for your review. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Jose

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios
A lot of shopping in the area.
Se hospedó 3 noches en febrero de 2024
Respuesta de Happy Leung, el 15 mar. 2024
Dear Jose,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Aceptable

MIYUKI

Viaje familiar
No le gustó: Condiciones de la propiedad
バスタブの排水が悪いなど､バスルームが使いづらい感じありました。
Se hospedó 2 noches en febrero de 2024
Respuesta de Happy Leung, el 15 mar. 2024
Dear Miyuki,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconvenience and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Ginger

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was wonderful and a perfect added touch
Se hospedó 1 noche en febrero de 2024
Respuesta de Happy Leung, el 15 mar. 2024
Dear Ginger,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Terrible

MEI LAN

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Zero Vip amenities accorded, no point reserving vip access hotels in future.
Se hospedó 5 noches en febrero de 2024
Respuesta de Happy Leung, el 23 feb. 2024
Dear Mei Lan,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you and your family back again in the future. Sincerely,Guest Experience Manager

10/10 Excelente

Adrienne

Se hospedó 7 noches en febrero de 2024
Respuesta de Happy Leung, el 26 mar. 2024
Dear Adrienne,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Aceptable

Raymond

Viaje familiar
No le gustó: Condiciones de la propiedad
The location is excellent; however, the room amenities and service fall below expectations. The room lacks cleanliness, evidenced by bread left from the previous guest on the table.
Se hospedó 2 noches en enero de 2024
Respuesta de Happy Leung, el 15 feb. 2024
Dear Raymond,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Jun

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really good location. Very close to Victria Harbour and I could enjoyed CNY fireworks. It was great.
Se hospedó 3 noches en febrero de 2024
Respuesta de Happy Leung, el 14 feb. 2024
Dear Jun,Thank you for the positive review of our hotel! We are glad to know that you enjoyed your stay and the CNY fireworks. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Bernard, Calgary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did not receive VIP upgrade and services
Se hospedó 1 noche en enero de 2024
Respuesta de Happy Leung, el 15 feb. 2024
Dear Bernard,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Aceptable

Trevor

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
An old and tired hotel. Not a 5 star by any means of the imagination and certainly not a Pilmam. Very expensive for an average hotel and that didn’t include breakfast. Worst view of apartments I have ever had. Despite being. VIP Gold member on Expedia was offered an upgrade at a hefty price. No thanks. On the better side staff were good and efficient and very convenient for the metro. But not worth the money overall.
Se hospedó 2 noches en febrero de 2024
Respuesta de Happy Leung, el 15 feb. 2024
Dear Trevor,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Bernard, Calgary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff and services were excellent. Did not receive upgrade, ended up paying extra for room upgrade.
Se hospedó 11 noches en enero de 2024
Respuesta de Happy Leung, el 14 feb. 2024
Dear Bernard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Oi yuen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very clean and the staffs are excellent,the location to tube station is very near,yes very good that’s how 5 star hotel should be
Se hospedó 5 noches en enero de 2024
Respuesta de Happy Leung, el 14 feb. 2024
Dear Oi Yuen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

JUNKO

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de Happy Leung, el 1 feb. 2024
Dear Junko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

li yun

Se hospedó 1 noche en enero de 2024
Respuesta de Happy Leung, el 1 feb. 2024
Daer li yun,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Kyung Jae

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
생수병 대신 정수기가 설치되어 있어 살짝 당황했습니다.
Se hospedó 2 noches en enero de 2024
Respuesta de Happy Leung, el 1 feb. 2024
Dear Kyung Jae,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Ta Chou

Se hospedó 1 noche en enero de 2024
Respuesta de Happy Leung, el 1 feb. 2024
Dear Ta Chou,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Eunice

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location! Many dining options & shops nearby.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Happy Leung, el 21 ene. 2024
Dear Eunice,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Tien

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Happy Leung, el 21 ene. 2024
Dear Tien,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Janet

Se hospedó 3 noches en enero de 2024
Respuesta de Happy Leung, el 21 ene. 2024
Dear Janet,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

averil

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Happy Leung, el 21 ene. 2024
Dear averil,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Location No 1
Location is fantastic , with lots of shopping and food surrounding the hotel. Near Causeway Bay MTR however short of plugs for charging my iPhone as not both side of the bed have the power plug
Se hospedó 1 noche en enero de 2024
Respuesta de Happy Leung, el 21 ene. 2024
Dear Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

6/10 Aceptable

Agnes

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Need to uplift condition of rooms.
The room condition was old, there was a stale smell in the room, the toilet flush was faulty as well as bath tub stopper.
Se hospedó 4 noches en enero de 2024
Respuesta de Happy Leung, el 21 ene. 2024
Dear Agnes,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconveniences caused and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Ferry yanto

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Happy Leung, el 21 ene. 2024
Dear Ferry yanto,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

WING TING JENNY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 11 noches en diciembre de 2023
Respuesta de Happy Leung, el 21 ene. 2024
Dear Jenny,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Kelvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de Happy Leung, el 21 ene. 2024
Dear Kelvin,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

TATSUYA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Happy Leung, el 21 ene. 2024
Dear Tatsuya,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

6/10 Aceptable

Woon Choon

Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Happy Leung, el 1 feb. 2024
Dear Woon Choon,Thank you for your review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 Malo

MISEON

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Happy Leung, el 21 ene. 2024
Dear Miseon,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Terrible

Yoyo

Se hospedó 8 noches en diciembre de 2023
Respuesta de Happy Leung, el 21 ene. 2024
Dear Yoyo,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Luke

Se hospedó 10 noches en diciembre de 2023
Respuesta de Happy Leung, el 1 feb. 2024
Dear Luke,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Kumudini

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I stayed five nights. From the arrival to departure the concierge and other members of staff have been extremely helpful. The room gets cleaned very well daily.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Happy Leung, el 31 dic. 2023
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Peter

Se hospedó 5 noches en diciembre de 2023
Respuesta de Happy Leung, el 31 dic. 2023
Dear Peter,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Phoebe

Se hospedó 2 noches en diciembre de 2023
Respuesta de Happy Leung, el 31 dic. 2023
Dear Phoebe,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Terrible

Yukari

Se hospedó 4 noches en diciembre de 2023
Respuesta de Happy Leung, el 31 dic. 2023
Dear Yukari,Thank you for your kind review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Kuan Yee

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient location by Victoria Park ( huge and interesting) and 100m from Causeway Bay MTR and 8 min walk to Times SQ. Overall good except hotel is a bit aged.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Happy Leung, el 13 dic. 2023
Dear Kuan Yee,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 Malo

Dirk, New Canaan

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Amenities were fine, nice location, but all four experiences with the reception staff were off-putting. Fairly hard upsell at check-in to get a more expensive room (when I already paid for a better room). Had a question about the reservation, both people I spoke with were condescending. Tried to check out 7:45 AM on a Friday morning, there was one person working the check-out desk and six people in line waiting to check out - on a business morning.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Happy Leung, el 13 dic. 2023
Dear Dirk,Thank you for taking the time to share your review with us. Please accept our sincere apologies for your experience. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. It is our hope to have the opportunity to welcome you back again in the near future. Sincerely,Guest Experience Manager

6/10 Aceptable

Joyce

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The property is conveniently located. However, rooms are outdated and definitely need renovation. I also booked a room for my son who stayed there for 5 nights and he told me they did not provide any water in the room. He was told he had to ask for it. I think hotels should not skim on essential items like water, body lotions in the name of being environmentally friendly. Last thing any traveler want to do is having to rush out to buy thge essential stuff!!
Se hospedó 15 noches en noviembre de 2023
Respuesta de Happy Leung, el 30 nov. 2023
Dear Joyce,Thank you for your review of our hotel. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excelente

Suen

Se hospedó 1 noche en noviembre de 2023
Respuesta de Happy Leung, el 31 dic. 2023
Dear Suen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bueno

Yuko

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
最初に案内された部屋はビルの裏側のひどい眺望だったので、差額を支払いグレードアップしてもらいました。 水の勢いも排水も問題なく、広さも充分でリネン類も清潔、廊下が冷え過ぎていた以外、とても快適に過ごせました。 空港へのアクセスも、近くからA11のバスがあり、便利。 メトロのコーズウェイベイとトラムの駅も近く、スーパーもすぐ近くにあって、買い物、外食には最高のロケーションでした。 オススメです。
Se hospedó 4 noches en noviembre de 2023
Respuesta de Happy Leung, el 30 nov. 2023
Dear Yuko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We appreciate your recommendation and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager