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Opiniones de CASTLE Bamboo Waikiki Hotel

3 out of 5
CASTLE Bamboo Waikiki Hotel
2425 Kuhio Ave, Honolulu, HI

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 276 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 399 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 215 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 64 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 49 de 1003 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Eduardo

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
En si, las instalaciones son buenas, la cama era agradable así como toda la habitación. Las toallas y sabanas estaban muy percudidas (parecía que tenían tiempo sin lavarse). Durante mi estancia de 8 días, nunca pasaron a realizar limpieza en la habitación, mucho menos a cambiar sabanas y dejar toallas limpias. El estacionamiento que ofrecen, no es dentro de la propiedad, tienes que caminar 5 cuadras para dejar el auto en otra torre con costo adicional, claro.
Se hospedó 7 noches en mayo de 2023

8/10 Bueno

Claudia E

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Su ubicación muy buena , su alberca excelente, los alimentos del restaurante buenísimos pero el servicio muy muy lento
Se hospedó 5 noches en agosto de 2022

2/10 Terrible

Claudia

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel no es como aparece en las fotos, no tienen servicio de limpieza, durante mi estancia nunca cambiaron las sabanas, la tv no se veia bien, el control de la tv no servia (me lo cambiaron) y la puerta de la terraza no abria; la basura de la habitación la sacan los huespedes
Se hospedó 6 noches en julio de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en septiembre de 2018

6/10 Aceptable

Osamu

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 4 noches en abril de 2024
Respuesta de wsg, el 26 abr. 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 3 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

6/10 Aceptable

LING

Viaje familiar
Le gustó: Servicios
The staff working at pool/backyard area was very friendly and helpful.
Se hospedó 7 noches en marzo de 2024
Respuesta de wsg, el 9 abr. 2024
Aloha Ling, Thank you for taking the time to share your comments from your recent stay at the Bamboo Waikiki. We often receive feedback on the helpful and friendliness of our staff and certainly appreciate your acknowledgement of their efforts. We look forward to welcoming you again for your next visit to Hawaii.SincerelyW.GesteuyalaGeneral Manager

8/10 Bueno

YUKO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I am a repeat customer of this hotel. The environment, conditions and staff are very good!
Se hospedó 8 noches en marzo de 2024
Respuesta de wsg, el 8 abr. 2024
Aloha Yuko, Thank you for taking the time to share your comments from your recent stay at the Bamboo Waikiki. We often receive feedback on the condition and facilities of our hotel. We appreciate your acknowledgement of the very good services provided by our staff. We look forward to welcoming you again for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

10/10 Excelente

Morgan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was amazing. Incredibly clean. I loved having a kitchen with a fridge. The pool was really nice and walking distance from all my favorite restaurants and the beach
Se hospedó 6 noches en enero de 2024
Respuesta de wsg, el 6 abr. 2024
Aloha Morgan,Thank you for taking the time to share your comments on the cleanliness of our hotel and our kitchen and refrigerator set up. We often receive compliments on the ambiance of our pool and lush tropical setting. Our centralized location in Waikiki is a plus. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

6/10 Aceptable

Gleb, Meridian

Viaje familiar, Viaje familiar con niños
Low price per night, nice pool. Average service, noisy location.
Se hospedó 5 noches en marzo de 2024
Respuesta de wsg, el 26 mar. 2024
Aloha Gleb, Thank you for taking the time to share your comments on our reasonable room rates and the ambiance of our pool area. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your feedback with our team. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manage

6/10 Aceptable

Andrea

Le gustó: Servicio y personal
Se hospedó 9 noches en enero de 2024
Respuesta de wsg, el 25 mar. 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 3 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

2/10 Terrible

Christopher

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Although I can count on one hand of any bad reviews I've ever left through years of hotel stays, I felt it's important to let all know of this property. I paid for a 1br suite with a queen bed, but front desk checked me into a suite with a full bed w/pull out sleeper. The deal breaker between this property and the Hilton across the street, was its impressive swimming pool which had a "full service" pool bar & restaurant. After checking in, we visit the bar and learn this bar doesn't serve alcohol, as they never renewed their alcohol license in over 4 years. (This bar and pool area has so much potential) The next mrng, my wife calls housekeeping for new towels. We realize rooms are not serviced for stays less than a week. Hence why this property charges a ridiculous "cleaning" fee at time of check in. In my case, my two day stay was added a $205 cleaning fee. This is not a deposit, but a mandatory fee. When speaking to Priscilla at front desk, all guests are assessed this fee, and there's no way to avoid it, other than staying elsewhere. Regarding vehicle parking, it was also told to me this property had only 10 parking stalls in their basement. A slip of nearby hotels that can accommodate my parking was given to me at check-in. So we had to check-in, then park the car at the banyan, several blocks down the road. I really feel bad for older or disabled guests staying at this property. The only thing we liked was the size of the room.
Se hospedó 2 noches en marzo de 2024
Respuesta de wsg, el 21 mar. 2024
Aloha Christopher, Thank you for taking the time to share your feedback from your recent stay. In our business, listening to our guest is important as we strive to improve our services. I spoke with the owner of the Ko Tiki restaurant and was advising he is continuing to work with the liquor commission to obtaining his liquor license. I am also reviewing your other comments with our team. As a gesture of good will, we will refund the cleaning fee charge of 206.00.Thank you again for your valuable feedback.Sincerely,W. GesteuyalaGeneral Manager

10/10 Excelente

Brandy

Se hospedó 7 noches en marzo de 2024
Respuesta de wsg, el 6 abr. 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

8/10 Bueno

Devonante

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024
Respuesta de wsg, el 14 mar. 2024
Thank you for choosing the Bamboo Waikiki for your recent stay. Our team works hard to take care of our guest and your score of 4 out of 5 is the result of their efforts. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

10/10 Excelente

Simon, London

Se hospedó 14 noches en febrero de 2024
Respuesta de wsg, el 6 abr. 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

6/10 Aceptable

vince

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
We enjoyed the pool and hot tub. It would be great to offer breakfast instead of dinner time food at the pool then a Happy Hour with drinks and snacks in the evening! Room was nice although Netflix or something would be a nice addition. Bed was great but the bedding and pillows were sub par. It wld be nice to have had a few more things in the little kitchen ..ie wine glasses and corkscrew, salt and pepper. Real glassware ect. We LIVED being able to walk everywhere! So close to the beach! Shops and restaurants!
Se hospedó 7 noches en febrero de 2024
Respuesta de wsg, el 28 feb. 2024
Aloha Vince, Thank you for taking the time to share your comments on our convenient location and the ambiance of our pool area and hot tub. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your comments with our team. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

10/10 Excelente

stacey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great place to stay. Priced right, has great staff, and is very close to Waikiki Beach. The pool and out door area are very secluded feeling. Geat little restaurant by the pool. Nothing fancy but nice. We've stayed here three times and will be back again. My only complaint might be the street noise so try to get a room not facing Kuhio. Other than that. I give it a very high recommendation.
Se hospedó 3 noches en febrero de 2024
Respuesta de wsg, el 22 feb. 2024
Aloha Stacey, Thank you for taking the time to share your comments on our convenient location, great staff and the value for the price of our hotel. The secluded ambiance and lush landscape of our pool area is definitely as plus. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

6/10 Aceptable

Leilani

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
We got a partial ocean view room with what said had a balcony but the balcony was on the other side of the room and faced the street which was disappointing especially with the amount of money paid for the room. The room also had a weird smell to it that never went away for three days. The pool also is pretty much covered with trees so it gets limited sun.
Se hospedó 3 noches en febrero de 2024
Respuesta de wsg, el 20 feb. 2024
Aloha Taneli, Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the view of your room and the weird odor. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your comments with our team. Sincerely, W. Gesteuyala General Manager

8/10 Bueno

Randall Ford

Le gustó: Servicio y personal y condiciones de la propiedad
Clean rooms, very nice staff...
Se hospedó 11 noches en febrero de 2024
Respuesta de wsg, el 17 feb. 2024
Aloha Randall, Thank you for taking the time to share your comments from your recent stay. We often receive comment on the cleanliness of our rooms and the service provided by our staff. We look forward to having you as our guest for your next visit to Hawaii.Sincerely,W. GesteuyalaGeneral Manager

10/10 Excelente

Walter

Se hospedó 7 noches en febrero de 2024
Respuesta de wsg, el 20 mar. 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

8/10 Bueno

YOSHIKAZU

Viaje familiar
ビーチ、スーパーに近く便利 キッチン付の部屋たったので長期滞在にも使える
Se hospedó 7 noches en febrero de 2024
Respuesta de wsg, el 12 feb. 2024
Aloha Yoshikazu, Thank you for taking the time to share your comments from your recent stay. We often receive comment on our convenient location in Waikiki. I appreciate your feedback regarding our kitchen amenities for long staying guest. We look forward to having you as our guest for your next visit to Hawaii.Sincerely,W. GesteuyalaGeneral Manager

8/10 Bueno

Kazuyoshi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de wsg, el 12 feb. 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

8/10 Bueno

Xanthe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a decent hotel. One of our cabinets broke but wasn’t a big deal… limited parking however but everyone was nice
Se hospedó 5 noches en enero de 2024
Respuesta de wsg, el 3 feb. 2024
Aloha Xanthe, Thank you so much for taking the time to write a review. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your feedback with our team. We hope to see you again on your next trip to Waikiki. Sincerely, W Gesteuyala General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Room was very nice, food was just ok, could use some updating to property.
Se hospedó 4 noches en enero de 2024
Respuesta de wsg, el 1 feb. 2024
Thank you so much for taking the time to write a review. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your feedback with our team. We hope to see you again on your next trip to Waikiki. Sincerely,W GesteuyalaGeneral Manager

8/10 Bueno

Gerald, Morristown

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located, and fairly priced. My only complaint is that the room did not have a desk for working.
Se hospedó 5 noches en enero de 2024
Respuesta de wsg, el 27 ene. 2024
Aloha Geraldf, Thank you for taking the time to share your comments from your recent stay. We often receive comment on our convenient location and our reasonable room rates. I appreciate your feedback regarding the working desk. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your comments with our team.Sincerely,W. GesteuyalaGeneral Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff. Eager to help and friendly. Clean room too.
Se hospedó 1 noche en enero de 2024
Respuesta de wsg, el 26 ene. 2024
Aloha Michael,Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. Our staff works hard to insure we provide great guest service. I hope you will return soon. SincerelyW. GesteuyalaGeneral Manager

6/10 Aceptable

Randy

Viaje en pareja
Noisy and not enough parking.
Se hospedó 5 noches en enero de 2024
Respuesta de wsg, el 24 ene. 2024
Aloha Randy, Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the noise and not enough parking. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your comment6s with our team.Sincerely,W. GesteuyalaGeneral Manager

8/10 Bueno

Youngkeun

Se hospedó 7 noches en enero de 2024
Respuesta de wsg, el 24 ene. 2024
Aloha Youngkeun, thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings. We appreciate you taking the time to provide feedback. Sincerely,W GesteuyalaGeneral Manager

10/10 Excelente

tammy, fort Wayne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed 4 nights everything was so close easy walking to everything! The restaurant was closed first night no cook? The second night we couldn't get a drink at bar while in pool no license? They did allow you to bring your own drinks in. Staff very nice.
Se hospedó 4 noches en enero de 2024
Respuesta de wsg, el 19 ene. 2024
Aloha Tammy, Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed our convenient location and our very nice staff. We take feedback very seriously as it is extremely important to us, and I will be following up on your restaurant comments. I hope to welcome you back in the near future. It would be our pleasure to see you again. Thank you. W. Gesteuyala General Manager

10/10 Excelente

Deborah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de wsg, el 18 ene. 2024
Aloha Deborah, thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We appreciate you taking the time to provide feedback. Sincerely,W GesteuyalaGeneral Manager

10/10 Excelente

BO-WEI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de wsg, el 18 ene. 2024
Aloha Bo-wei,Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 10 out of 10 ratings. We appreciate you taking the time to provide feedback. Sincerely, W GesteuyalaGeneral Manager

8/10 Bueno

Surya

No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de wsg, el 13 ene. 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

10/10 Excelente

Belinda

Se hospedó 3 noches en enero de 2024
Respuesta de wsg, el 10 ene. 2024
Aloha Belinda,Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. Sincerely W Gesteuyala, General Manager

8/10 Bueno

Shiho

ー
Se hospedó 8 noches en diciembre de 2023
Respuesta de wsg, el 20 dic. 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings.Sincerely,W Gesteuyala, General Manager

8/10 Bueno

Nicolas

Se hospedó 7 noches en noviembre de 2023
Respuesta de wsg, el 12 dic. 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings.Sincerely,W GesteuyalaGeneral Manager

10/10 Excelente

Danae

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful staff and good location
Se hospedó 6 noches en noviembre de 2023
Respuesta de wsg, el 12 dic. 2023
Aloha Danae, Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed our helpful staff and convenient location in Waikiki.We hope to see you again on your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a wonderful experience during my week at the Bamboo Waikiki hotel. I was one block from the beach, bus service is everywhere in Waikiki for those that do not want to get a rental car. The zoo, aquarium and Diamond head road are with easy walking distance.The hotel was clean and the staff was always available for coffee refills, beach towels and day to day supplies. My room was very clean and functional, the lanai (balcony) had views of the beach as well as various neighboring streets. Air conditioning and TV were new and modern. I can find nothing lacking at this accommodation and give a full thumbs up to anyone considering this hotel for a vacation stay.
Se hospedó 8 noches en noviembre de 2023
Respuesta de wsg, el 13 nov. 2023
Aloha Robert, Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I’m so happy that you enjoyed our convenient location, friendly staff, and the accommodations/ amenities we were able to provide you. I hope you will return soon. Sincerely,W. GesteuyalaGeneral Manager

10/10 Excelente

Elliot

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice and clean, good climate control, friendly staff.
Se hospedó 3 noches en noviembre de 2023
Respuesta de wsg, el 10 nov. 2023
Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I’m so happy that you enjoyed your stay. I hope you will return soon. SincerelyW. GesteuyalaGeneral Manager

6/10 Aceptable

ATSUSHI

Se hospedó 3 noches en noviembre de 2023
Respuesta de wsg, el 4 dic. 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 3 out of 5 ratings.Sincerely,W GesteuyalaGeneral Manager

10/10 Excelente

David

Se hospedó 7 noches en octubre de 2023
Respuesta de wsg, el 31 oct. 2023
Aloha David, thank you so much for taking the time to rate us a 10 out of 10. I’m so happy that you enjoyed your stay with us and hope you will return soon. Sincerely, W. Gesteuyala, General Manager

8/10 Bueno

Tamara

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
The property was older but had a cozy, personal feel to it. They served some really great food out by the small pool, but with no liquor license it was byob.
Se hospedó 4 noches en octubre de 2023
Respuesta de wsg, el 28 oct. 2023
Aloha Tamara,Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed the cozy and personal feel at the Bamboo Waikiki. We take feedback very seriously as it is extremely important to us, and I will be following up on the status of the restaurants liquor license. I hope to welcome you back in the near future. It would be our pleasure to see you again. Thank you. W. Gesteuyala General Manager

8/10 Bueno

Debra

Viaje en grupo, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
The kitchenette
Se hospedó 4 noches en octubre de 2023
Respuesta de wsg, el 23 oct. 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings.Sincerely,W GesteuyalaGeneral Manager

4/10 Malo

Lydia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Although I did enjoy the 1 bedroom suite the bed was super comfortable! However, The lady at the desk seem to be prejudice and did not want to assist. I arrived early and was extremely tired and just in the lobby while watching other guests be attended too with a smile. When we got to the room after this disappointing experience the disappointment continued the curtains and walls were not clean.
Se hospedó 5 noches en octubre de 2023
Respuesta de wsg, el 19 oct. 2023
Aloha Lydia,Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the 1-bedroom suite and the super comfortable bed. In our business, listening to our guest is important as we strive to improve our services. I will be following up with the front desk staff.Sincerely,W. GesteuyalaGeneral Manager

6/10 Aceptable

Geraldine, SAN BRUNO

Le gustó: Limpieza
Location is great but surrounding buildings abandoned. Homeless people around.
Se hospedó 6 noches en octubre de 2023
Respuesta de wsg, el 17 oct. 2023
Aloha Geraldine,Thank you for taking the time to share your comments from your recent stay. We often receive comments on our convenient location in Waikiki. As development continues in our area, these types of buildings will be no longer part of our landscape.Sincerely,W. GesteuyalaGeneral Manager

6/10 Aceptable

Jerome Thomas

Le gustó: Limpieza y servicio y personal
The single bed is my room was a twin size bed at best, not a queen or king. You have to give the front desk more than 24 hours notice to get your room cleaned even though they charge you extra for cleaning up on arrival. Otherwise, nice little place, cheap, little parking on site but right in the heart of the shopping and activity. I liked it.
Se hospedó 5 noches en octubre de 2023
Respuesta de wsg, el 17 oct. 2023
Aloha Jerome,Thank you for taking the time to share your comments from your recent stay regarding the bed size and housekeeping service. In our business, listening to our guest is important as we strive to improve our services. I will be following up and sharing your feedback with our team.Sincerely,W. GesteuyalaGeneral Manager

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2023
Respuesta de wsg, el 13 oct. 2023
Thank you for taking the time to rate us a 10 OUT OF 10.I will be sharing your ratings with our team.Sincerely,W. GesteuyalaGeneral Manager

6/10 Aceptable

Sondra K

Le gustó: Servicio y personal
No le gustó: Limpieza
We had been looking forward to this trip for years and planning it for over 8 months. 1. When we checked in the room was nothing like the picture and the smell was overwhelming musty. After airing it out it went away but came back every time we left and came back. 36 hours after check in we were moved and after looking at 2 options were finally offered the room we paid for. 2.Also we had to pay a cleaning fee of almost $300 on top of the nightly room rate we had already paid and have never encounter this at any other hotel and have stayed in 3 other hotels in the past year.
Se hospedó 4 noches en septiembre de 2023
Respuesta de wsg, el 11 oct. 2023
Aloha Sondra K, Thank you for taking the time to share your feedback from your recent stay at the Bamboo Waikiki Hotel. In our business, listening to our guest is important as we strive to improve our services. We've passed along your valuable feedback to the appropriate departments for follow-up. We apologize that the check-out cleaning fee was a surprise to you. This fee should have been disclosed to you by Hotels.com during the booking process and we encourage you to reach out to them for clarification. .Mahalo,W.GesteuyalaGeneral Manager

2/10 Terrible

JIANXIONG

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Do not recommend to people. This is a terrible place. The service is so bad. They charge $177 cleaning fee on top of the room rate but not provide the cleaning service. The room is terrible and small, old and no basic gadgets.
Se hospedó 2 noches en octubre de 2023
Respuesta de wsg, el 10 oct. 2023
Aloha Jianxiong, Thank you for taking the time to share your feedback of the Bamboo Waikiki Hotel. We apologize that the check-out cleaning fee was a surprise to you. This fee should have been disclosed to you by Expedia during the booking process and we encourage you to reach out to them for clarification. We've passed along your valuable feedback to the appropriate departments for follow-up and we hope to have the opportunity to provide you with an improved stay in the future.Mahalo,W.GesteuyalaGeneral Manager

4/10 Malo

Jason

Viaje familiar
No le gustó: Servicio y personal y servicios
Room was not cleaned on a daily basis, there ws no emptying of trash or collection of used towels. Trash and towels had to be taken downstairs.. Had to request room be cleaned, room was cleaned 1 day of 6 night stay. After 3rd day and complaints, clean towels were brought and left at door in hallway. Beds were not made up other than the one day and used towels were never collected. This practice was not revealed to us until a question about why the room had not been cleaned and towels and trash removed. This information was not on the website through travelociity and/or Bamboo Waikiki Hotel. The room was run more like an apartment whereby the tenants clean their own rooms disposing of trash and addressing their own towel issue. Totally unacceptable. Having no other viable choices we stayed.
Se hospedó 6 noches en septiembre de 2023
Respuesta de wsg, el 25 sept. 2023
Aloha Jason,Thank you for taking the time to share your comments. In our business, listening to our guest is important as we strive to improve our services. You are correct regarding services as our services are in line with what you would receive at an Air BnB. I will be sharing your feedback with our team.Sincerely,W., Gesteuyala General Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
When booking flight, it showed parking was included. When we arrived to check in, not only did we find out it was not included but you had to pay for every day and that parking was full and not available. Was made to look around offsite for parking. Terrible.
Se hospedó 5 noches en septiembre de 2023
Respuesta de wsg, el 22 sept. 2023
Aloha,Please advise where or provide a screen shot that shows parking is included as parking is not included at the Bamboo Waikiki.Thank you.W.GesteuyalaGeneral Manager

10/10 Excelente

Anne

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
A deux pas de la plage
Hôtel très bien placé pour la plage (100m) Beaucoup de commerce autour Parking non disponible,il y en a un autre à 100m 30€/jours (banyan hôtel parking) Aucun ménage pendant notre séjour…(5 nuits)
Se hospedó 5 noches en septiembre de 2023
Respuesta de wsg, el 21 sept. 2023
Thank you for taking the time to rate us a10 out of 10. We look forward to having you as our guest for your next trip to Hawaii. W. GesteuyalaGeneral Manager