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Opiniones de Romer Waikiki at the Ambassador

4 out of 5

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 66 de 135 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 34 de 135 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 22 de 135 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 135 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 135 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

7.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El valet parking fue muy rudo desde el primer día que llegamos, de no contratar sus servicios ni te permiten estacionar por mucho tiempo en lo que bajas o subes maletas. Excesivo el cobro por el servicio
Respuesta de Customer Service, el 13 mar. 2024
Mónica, gracias por tomarte el tiempo de dejar tus ideas. Lamentamos cualquier trato brusco que haya encontrado con nuestro servicio de valet parking, ya que nos esforzamos por brindar los servicios más corteses y eficientes a todos nuestros huéspedes. En términos de tarifas de estacionamiento, lamentamos saber que esto no le pareció ideal. En Romer Waikiki at The Ambassador, valoramos sus comentarios y esperamos mejorar nuestros servicios.

10/10 Excelente

Javier

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo bien
Se hospedó 7 noches en octubre de 2023
Respuesta de Darin, el 29 oct. 2023
Wonderful! Thank you so much for being joining our ohana for your travels to Waikiki. We hope to see you again soon!

10/10 Excelente

Isabel Lomelí

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excelente muy buena atención
Se hospedó 4 noches en octubre de 2023
Respuesta de Darin, el 13 oct. 2023
Mahalo Nui! We are you thankful for your business and for joining our ohana. We are delighted you had such a wonderful stay; highlighted by the attention to detail. A Hui Hou (Until we meet again)

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay they helped with everything we needed
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Hector

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
The property it really nice staff and service it’s good,parking fee it’s really expensive, beach it’s kind of far , the resort fee that they charge it’s a little expensive they don’t have a bar it’s just a car with drinks and it’s only for a few hours, chair and umbrella needs to be return by five it was a little overprice for my test.
Se hospedó 8 noches en abril de 2024
Respuesta de Customer Service, el 26 abr. 2024
Hector, we appreciate your feedback on your recent stay at Romer Waikiki at The Ambassador. We're delighted you found our service and facilities to your liking. We do understand how our parking fee and resort amenities may have impacted your experience, and we're constantly evaluating these to ensure they offer value. We look forward to welcoming you back on your next visit.

10/10 Excelente

Aneika

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed at the Romer and I had such a great experience. Clean and nice! Close to all stores and restaurants. The staff were always friendly and answered questions. I will return to the Romer again!
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service, el 23 abr. 2024
Aneika, it's wonderful to hear of your excellent stay at Romer Waikiki at The Ambassador. We're thrilled you enjoyed our convenient location near shopping and dining, as well as our team members' helpful service. It's fantastic you're planning to visit us again; we can't wait for the opportunity to provide another great experience.

8/10 Bueno

Reina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our experience at Romer Waikiki was refreshing from start to finish. We like the cleanliness and modernity of the facilities. The room was comfortable and well-maintained. Plus, the convenience of being able to walk to Waikiki and shopping malls within 15 minutes was a definite bonus, adding to the overall enjoyment of our experience.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 23 abr. 2024
Reina, your feedback regarding your stay at Romer Waikiki at The Ambassador is very appreciated. We're delighted that our clean, contemporary facilities and comfortable, well-kept room met your expectations. Our location's proximity to Waikiki and shopping centers indeed provides added charm. We hope you will choose to stay with us again to experience more of what Romer Waikiki at The Ambassador has to offer.

6/10 Aceptable

Sonia Noemi

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We stayed for 6 nights and enjoyed our stay. The location was great due to being walking distance from all the local shops, restaurants and Waikiki beach. The inside of the room definitely looked remodeled and fresh. For the price we would definitely consider staying again. The beds were large and comfortable and they supplied the essentials from shampoo, conditioner body wash and liquid hand soap which was better than bar soap. We had a nice partial ocean view from the 15th floor. The staff we encountered were all friendly and helpful. The welcome drinks offered is beer on tap and could really use another option for those of us that don’t drink beer. Now the other reviews are right, the soundproofing isn’t the greatest. We could hear when our neighbors would open and close their balcony doors or talking in the halls and shutting the doors. There is construction going on not too far so that could be heard early in the morning and the Saturday pool party was a little too loud.
Se hospedó 6 noches en abril de 2024
Respuesta de Customer Service, el 20 abr. 2024
Sonia, the team at Romer Waikiki at The Ambassador appreciates your optimistic feedback regarding the convenient location and well-appointed accommodations, and we're glad you found our colleagues friendly. We understand some guests may not prefer beer as a refreshment, and we're always open to expanding our selection to better cater to our guests' preferences. Regarding your comments on noise levels, our team does strive to ensure a relaxing environment for all our guests. While construction noises and sounds from other guests may be beyond our immediate control, we're constantly seeking ways to improve our guests' comfort. We appreciate your insights and are pleased to hear that you would consider a future stay with us.

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 17 abr. 2024
George, it's delightful to hear you found your stay at Romer Waikiki at The Ambassador satisfying. We hope to welcome you back in the future. We appreciate your review shared via Expedia.

10/10 Excelente

Tuan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room clean and new
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Tuan, thank you for your review. We're delighted to hear you appreciated the cleanliness and fresh appearance of your room at Romer Waikiki at The Ambassador. Your positive feedback is greatly valued. Looking forward to welcoming you back for another pleasant stay.

10/10 Excelente

Danielle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and value, friendly and helpful staff, cute decor and great pool!
Se hospedó 8 noches en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Danielle, we're so glad to hear you enjoyed your stay at Romer Waikiki at The Ambassador! Your compliments on our location, decor, pool, and the friendliness and helpfulness of our team members truly makes us smile. We aim to create value for our guests and are thrilled to know we succeeded. We cannot wait to welcome you back on your next visit to Waikiki.

6/10 Aceptable

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
How come the welcome party doesn't provide drinks for the kids? I had a family vacation in the hotel but why the hotel had a drag queen show
Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Thomas, thank you for your feedback. We understand your concern about the beverages provided at the welcome party and respect that guests have different preferences for entertainment. We strive to ensure a variety of experiences for our guests and we appreciate your suggestions to improve. We will take this into consideration for future planning.

10/10 Excelente

Lindsay

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We Loved our stay at the Romer. The staff was so personable - the front desk person who checked our family in even texted after our first day to check in on everything. The hotel was nice and chic - it felt like a boutique hotel though it actually had a lot of rooms. Breakfast was AMAZING! Some of the best food we had on the island. Do not sleep on that papaya bowl. Also, I loved the focus on the Romer being a “neighborhood hotel.” They often had live music or entertainment that felt really genuine/local & fun. They offered discounts at neighborhood businesses and free beach rentals. Great value! Very comfy beds. Quick walk to the beach. Would definitely return!!
Se hospedó 6 noches en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Lindsay, thank you for choosing Romer Waikiki at The Ambassador! We're thrilled to hear our team members' friendly approach and personalised check-in process made a significant difference in your stay. How wonderful to know that our distinctive and modish design was to your liking, along with our delicious breakfast options, local entertainment, and numerous amenities enhancing your experience. Your positive feedback about the comfortable beds, proximity to the beach, and the great value we offer is greatly appreciated. We are eagerly awaiting your return visit.

10/10 Excelente

Susan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very helpful and front desk was extremely welcoming.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 21 mar. 2024
Susan, we're thrilled to hear of your positive experience at Romer Waikiki at The Ambassador. It's fantastic to know that our team members met your expectations with their helpfulness and welcoming demeanor. We hope to welcome you back in the near future.

10/10 Excelente

Noor Balolia and Altan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We’re so happy we chose The Romer Waikiki for our honeymoon! Location: the location is the part we appreciated the most. We were able to explore more of the island because of that; it’s just outside the main stretch of Waikiki hotels, so it’s conveniently located but not swarming with tourists. The stop for The Bus into Honolulu is located right outside, it was so easy to jump on a bus and go explore! In one direction is Waikiki; completely walkable distance, stores and shops on the way into the heart of the area. Then walking in the other direction there’s an ABC store right on the corner, then further up a sweet cafe with vegan malasadas, and a 7-11 with yummy Hawaiian snacks and hot food - cheap breakfast! Room: clean!! Super cute with a huge bathroom, comfy bed, and enclosed lanai with a table and chairs for two - we could see the ocean from our room! Service: Everyone was so lovely and kind. No issues, and they were very very helpful. We had a late flight and the valet was able to keep our luggage safe the whole day. Tip: their water bottles are uniquely shaped and we had to get one - my husband loves it!
Se hospedó 7 noches en enero de 2024
Respuesta de Customer Service, el 19 mar. 2024
Noor, we're thrilled to hear that you chose Romer Waikiki at The Ambassador for such a special occasion! Your mention of the strategic location, along with the chance it offered you to discover more of the island, warms our hearts. It seems that your room and its views added to your joyful experience, and that's fantastic to learn.We're most delighted that our colleagues could enhance your stay with their kindness and helpfulness. We always aim to offer seamless service to all our valued guests. And yes, those uniquely-shaped water bottles are indeed quite popular!Looking forward to welcoming you back, perhaps for an anniversary trip. Thanks again for your wonderful review!

10/10 Excelente

Johnatan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was awesome
Se hospedó 11 noches en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Johnatan, we're thrilled to hear your stay at Romer Waikiki at The Ambassador was awesome! Our team members take joy in providing the best experience for our guests. We hope to see you again soon for another fantastic stay.

8/10 Bueno

MICHIO

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
施設も新しくなり問題ありません。少し市街地からは歩くけど治安もいいので散歩がてら歩けます。
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 17 mar. 2024
MICHIO さん、ご意見ありがとうございます。ザ・アンバサダーのローマー・ワイキキは、新しく改装された施設がお客様のご期待に応えられたことを嬉しく思います。私たちの場所は、ダウンタウンエリアからは少し歩きますが、確かに安全な地域にあり、ゆっくりと散歩するのに最適です。この度は当ホテルをお選びいただきまして誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excelente

Adam

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Adam, your high rating of Romer Waikiki at The Ambassador is greatly appreciated. We're thrilled that your stay was pleasing, and we hope to welcome you back on your next visit to Waikiki.

8/10 Bueno

Thomas Lee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was a convenient 10-15 minute walk from everything.
Se hospedó 8 noches en marzo de 2024
Respuesta de Customer Service, el 17 mar. 2024
Thomas Lee, it's great to hear that you found the location of Romer Waikiki at The Ambassador convenient and within a short walking distance of surrounding attractions. We hope to be your accommodation of choice when your travels bring you back in the area.

6/10 Aceptable

Brianna

Se hospedó 15 noches en febrero de 2024
Respuesta de Customer Service, el 15 mar. 2024
Brianna, thank you for rating your stay. We value your feedback and hope to provide a more enriching experience during your next visit. Your satisfaction is our top priority.

8/10 Bueno

JoVohn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was helpful. The location is great not in the heart of the Waikiki downtown area but just a block or two away. We got peace and quiet and proximity to shopping and beaches.
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service, el 13 mar. 2024
JoVohn, thank you for sharing your experience at Romer Waikiki at The Ambassador. We're pleased to hear that you found our location convenient and our team members supportive. It sounds like you truly appreciated the tranquillity while still being close to shopping and beaches. Thank you for choosing us, we look forward to your next visit!

6/10 Aceptable

Kawahine

Hhh
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
We appreciate the feedback, Kawahine.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bueno

SHEEDA

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de Customer Service, el 11 mar. 2024
Thank you for the 4-star rating, Sheeda!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Romer Waikiki at The Ambassador. Thank you again for sharing!

10/10 Excelente

Federico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Go-to
Se hospedó 22 noches en febrero de 2024
Respuesta de Customer Service, el 10 mar. 2024
Thanks for the amazing rating, Federico!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Romer Waikiki at The Ambassador!

4/10 Malo

Tony Kohei

No le gustó: Limpieza y servicio y personal
窓口のスタッフが明らかに早口で説明をしており、三度聞き直したがスピードを緩めることはしなかった。 浴室のタオルを使うと物凄い粉が舞う,全てのタオルが同じ状況だった。
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 8 mar. 2024
トニー、チームメンバーの話す速度についてのご感想や、タオルの使用中に感じられた不安についてお伺いし、申し訳ございません。お客様のフィードバックに応えて、私たちはゲストのコミュニケーション基準を強化することに専念しています。また、すべてのアメニティの品質の確保にも細心の注意を払っています。皆様からのフィードバックに感謝し、将来的にはより良いサービスをご提供できることを願っております。

8/10 Bueno

Alexey, Reutov

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice rooms, but noice window when windy....
Se hospedó 5 noches en febrero de 2024
Respuesta de Customer Service, el 6 mar. 2024
Alexey, we appreciate your words about our comfortable rooms at Romer Waikiki at The Ambassador. We regret to hear you encountered some noise due to the wind. We've taken note of your concern and our team members will look into the matter. We hope to welcome you back in quieter weather.

8/10 Bueno

Sachie

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 13 mar. 2024
Sachie, it's great to hear that you had a satisfying experience at Romer Waikiki at The Ambassador. We value your feedback and hope to have the pleasure of welcoming you back sometime soon. Safe travels!

8/10 Bueno

Kaye

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed our room but our carpet was dirty which really hurts the overall quality of the room. Love the layout of the hotel and the open, social areas — fabulous! Breakfast food was expensive for the Quality of what we got. Staff was good and fairly responsive until the last 24 hours of our stay. Our room wasn’t cleaned until9:30pm! Then we requested an iron & ironing board that never came. Lastly, our keys stopped working two hours prior to checkout time. The young lady at the front desk did end up reversing two nights’ resort fees for the screwups though.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 2 mar. 2024
Kaye, thank you for choosing Romer Waikiki at The Ambassador and sharing your feedback. It's lovely to hear that you appreciated our unique layout and sociable areas. However, it's regrettable to note certain aspects did not meet your expectations. Your experiences in relation to room cleanliness and service in the latter part of your stay will certainly be looked into to ensure future improvements. We're also listening to your thoughts on our breakfast options. On a positive note, it's heartwarming to hear our front desk colleague was able to offer some resolution during your stay. We look forward to a future chance of serving you better.

10/10 Excelente

Julian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would stay again
Se hospedó 5 noches en diciembre de 2023
Respuesta de Customer Service, el 26 feb. 2024
Julian, it's truly rewarding to know that Romer Waikiki at The Ambassador left such a positive impression on you. We are eager to welcome you back when you decide to stay with us again.

10/10 Excelente

Christa E

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our stay! Staff was super & property was newly renovated & beautiful. Beds were vwry comfy.
Respuesta de Customer Service, el 26 feb. 2024
Christa, we're thrilled you enjoyed your stay at Romer Waikiki at The Ambassador. Knowing that our beautiful renovations and comfortable beds added to your positive experience gives us immense pleasure. Your commendations about our super team members indicate we're on the right track. We're excited to welcome you back for another delightful stay in the future.

6/10 Aceptable

Shuang

Le gustó: Servicio y personal y condiciones de la propiedad
The hotel is newly renovated, cool design. The bed is comfy. However, the room could be cleaner. It is pretty expensive for its location and there's an additional resort fee for every night.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 24 feb. 2024
Shuang, it's encouraging to hear that you found our design appealing and the beds comfortable. However, we note your comments concerning the cleanliness, pricing, and additional fees. We continually strive for impeccable cleanliness and complete transparency with our pricing structure. We appreciate your feedback and look forward to another chance to serve you better.

2/10 Terrible

Heejoung

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They're skip the room cleaned.
Se hospedó 6 noches en febrero de 2024
Respuesta de Customer Service, el 23 feb. 2024
Heejoung, we regret to hear about your experience concerning the room cleaning service. Ensuring cleanliness for our guests is a high priority for us. We will certainly address this situation with our team members to ensure such instances are avoided. We appreciate your feedback and hope for an opportunity to serve you better in the future.

10/10 Excelente

Hiroma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is great
Se hospedó 8 noches en febrero de 2024
Respuesta de Customer Service, el 21 feb. 2024
Thank you for the wonderful rating, Hiroma!It's fantastic you enjoyed your time at Romer Waikiki at The Ambassador so much! We look forward to hosting you again soon for another amazing experience!

4/10 Malo

Yolanda, McDonough

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needs MAJOR upgrade! It's old and dingy looking. Pictures are misleading. The lobby is awkward & its nit very retro to me. It needs a deep cleaning and paint and replacement of rugs and several other fixtures. The price you pay is absolutely too high for the quality/accomodations. Also, the daily valet parking rate is INSANE!! They need to provide parking for their customers & guests. Our check-in was a terrible experience until one sweet professional young lady who in my opinion should be the manager (she was just that good) really took the time to sort things out and give us our correct room. We had to wait 24 hrs but at least she made that part right. There are no perks here. Would not recommend this hotel and I definitely would not stay there again! The young lady who gave us exceptional service was a blessing! Sadly, I forgot her name. I'm sorry!! She was Asian descent and please forgive me having to remember her that way. I pray that management knows who I am referring to & that they reward her & guve her an increase in position and pay. Her mindset, actions, attention, attitude, kindness, professionalism, and outstanding attention to customers & detail, is what saved our stay!! Thank you!!
Se hospedó 26 noches en enero de 2024
Respuesta de Customer Service, el 21 feb. 2024
Yolanda, it's unfortunate to hear about the challenges you encountered during your stay, especially with regard to the property's decor and cleanliness. We are always looking to improve. We acknowledge the importance of providing a fair value for our services and facilities, including parking. We're sorry there were some misunderstandings upon check-in, but we're pleased that our diligent team member was able to intervene and improve the circumstances. She truly embodies our commitment to guest satisfaction. We do appreciate your valuable feedback and understand if you choose to explore other options in the future. Thanks for taking the time to share your thoughts.

10/10 Excelente

Jordan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very Respectful Staff.
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 18 feb. 2024
Jordan, we are genuinely delighted to learn that you found our colleagues at Romer Waikiki at The Ambassador to be highly respectful. Your positive feedback is greatly appreciated and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excelente

TASHIRO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel!! Only exception was weak shower pressure.
Se hospedó 9 noches en febrero de 2024
Respuesta de Customer Service, el 17 feb. 2024
Tashiro, it's delightful to hear that you found the Romer Waikiki at The Ambassador to be excellent. Your mention of the shower pressure is duly noted, and such feedback is essential to us. We strive to ensure our guests' utmost comfort and will continue working towards providing an impeccable experience. We're looking forward to welcoming you back in the future.

4/10 Malo

Karlo

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property was walkable distance from shopping areas and restaurants. Staff were friendly from the front desk crew, to parking attendees, to the household staff . Service was nothing out of their ordinary responsibilities and duties. Facilities is poor. Cleanliness was also poor. Amenities were not all available as it was advertised. Our last night, my gf woke up with bite marks. According to their findings, no bedbugs or dust mites were found.
Se hospedó 9 noches en febrero de 2024
Respuesta de Customer Service, el 19 feb. 2024
Aloha and Good Morning,I would welcome the opportunity to speak with you directly regarding your experience at Romer Waikiki.Please contact us directly so we can speak further.Your feedback has great value and would appreciate what time you can offer.

10/10 Excelente

Alejandro

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really ideal for walking around the Waikiki area.
Se hospedó 28 noches en diciembre de 2023
Respuesta de Customer Service, el 15 feb. 2024
Alejandro, it's fantastic to hear that you found Romer Waikiki at The Ambassador's location perfect for exploring the iconic Waikiki area. We thank you for sharing your experience and we look forward to welcoming you back on your next visit.

10/10 Excelente

MASAKO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 17 feb. 2024
Masako, thank you for your top-rate score of Romer Waikiki at The Ambassador on Expedia. We're elated to know that you had an outstanding experience. We hope to host you again in the near future. Safe travels!

8/10 Bueno

Huyen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Me and the bf had stayed here for quite a long time about 13 days back in November. Location is good and is walkable to the main area of Waikiki. When we arrived we noticed there wasn’t a microwave in the room and asked if we could receive one in the beginning of the trip and also an extra luggage holder since we will be staying there for an extended amount of time, sadly we didn’t received any of these things even though we had asked a couple times. The room itself was nice and clean but definitely a little cramped. We had a corner room with the lanai that was L shaped so that was awesome to have views of the mountains and partial view of ocean/city. The pool area was nice and they offered food and drinks to purchase at the pool. They also had some amenities like free beach chairs or beach items that you could rent from beach candy which was on the opposite side of Waikiki but you had to return it before they closed which was 5pm. It would’ve been a great perk if the hotel itself had beach chairs to lend out. At the time their gym was under construction so we had to walk 15-20mins to Alohilani resort to use their gym which was fine because their gym was super nice. Overall I would probably stay here if my stay was shorter but long term (ie. more than 7 days) I would probably choose somewhere that had a little more space and microwave.
Respuesta de Customer Service, el 13 feb. 2024
Huyen, it's great to hear you appreciated the prime location of Romer Waikiki at The Ambassador and enjoyed the views of the mountains and the ocean from your room. We apologize if your requests weren't immediately handled. We encourage all guests to discuss any special needs with our team members, who strive to provide satisfactory solutions. We also acknowledge your suggestion about providing beach chairs for guest use and take it into consideration. Moreover, we regret any inconvenience the temporary unavailability of our fitness center created but are glad you liked the alternate one at the nearby resort. We hope that in the future, if your travel plans are for a shorter period, you'll consider returning to our hotel for another visit.

10/10 Excelente

Alejandro

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Romer Hotel is a convenient place to go around the Waikiki area.
Se hospedó 16 noches en enero de 2024
Respuesta de Customer Service, el 10 feb. 2024
Alejandro, it's fantastic to hear that the Romer Waikiki at The Ambassador served as a convenient base for your explorations around the Waikiki area. We hope to have the pleasure of welcoming you back on your next visit.

4/10 Malo

Ubirajara

No le gustó: Servicio y personal
Foi terrível a experiência nesse hotel, uma atendente tinha certeza que eu e minha família teríamos um cachorro dentro do apartamento, bloquearam nosso acesso e nos cobraram uma taxa de quase 700 dólares. Sendo que nem cachorro tenho, quanto mais atravessar o planeta nas férias para levar um pet… foi a pior experiência que tivemos em viagens.
Se hospedó 7 noches en enero de 2024

6/10 Aceptable

Mary Grace

Viaje en pareja
No le gustó: Servicios
Why is there no ice machine for guest to get ice? I had to text daily to get ice and 3/4 times it took almost 1 hr for my ice to get to me. Also when I tried to call the front desk to ask about my ice, the phone in the room is not working and my text was unanswered 2x in a span of over an hour! So frustrating! The room says free coffee downstairs. nope!! Not free! Expedia says free bike…NOPE! No bikes! I would not stay here again.
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 8 feb. 2024
Mary Grace, we are genuinely sorry to hear about the inconvenience you faced regarding the ice availability and the lack of prompt communication from our team members. Please know, we are already working towards improvements in these areas. We also noted your comments about the amenities and are surprised to hear about these discrepancies; we'll surely address them. We regret that your experience did not match your expectations and sincerely hope we have an opportunity to make it right in the future. Thank you for sharing your feedback.

10/10 Excelente

Rachel, Kapolei

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
We had a lovely time during our stay at the Romer. The old Ambassador hotel has been refurbished into a neighborhood gem. There was a lot of time and effort put into this transformation and the result is a taste of old Hawai’i—how refreshing to see. We wish this was more of a theme in Waikiki. There were a few minor issues that we noticed during our stay. One, there wasn’t a decent sized trash/rubbish bin in our rooms. Only tiny small ones in the bath. This made it difficult for us to dispose of our larger items. Luckily, we were right next to the trash chute so we were able to throw larger things away without too much hassle, however, it would have been nice to have a large rubbish bin in our room for the convenience. Secondly, my husband went for a swim in the pool in the morning and came face to face with a floating half eaten slice of pizza. Not sure what to say there, but pretty gross. Third, the bathroom was extremely noisy. The vent/dehumidifier was on 24/7 with no way of turning it off. We could hear it from most areas throughout, but still a minor issue considering. Other than those three things, we had a lovely stay. The staff was excellent and so very welcoming. The common areas were lovely and comfortable. A great place to relax while enjoying your surroundings. We look forward to returning in the future and will spread the word in the meantime.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 5 feb. 2024
Rachel, it's terrific that your stay at Romer Waikiki at The Ambassador provided you with a refreshing taste of old Hawai'i. We pride ourselves on the transformation of this charming establishment into a valued local destination.We take note of your comments regarding the in-room waste disposal setup and certainly value your suggestion for larger bins. As for the swimming pool incident - rest assured we take pool cleanliness very seriously and aim for an impeccable environment for our guests. We also sympathize with your experiences with the bathroom vent; we strive to ensure all aspects of your stay are comfortable and relaxing.It's pleasing to hear of your positive encounters with our delightful team members and your enjoyment of our beautifully decorated common areas. We eagerly anticipate your future visits and are thankful for your kind words of recommendation.

10/10 Excelente

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just what we were looking for. Close to everything but just enough on the fringe to not be in the middle of the all the crowds. Great views of the area and ocean.
Se hospedó 5 noches en enero de 2024
Respuesta de Customer Service, el 2 feb. 2024
Douglas, it's wonderful to read that Romer Waikiki at The Ambassador provided just the experience you desired. We're also pleased you appreciated our prime location, striking views, and the peaceful retreat from the bustling crowds. We certainly hope to see you again on your next visit to the area.

8/10 Bueno

Marie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No eatable food on property . Worst hamburger ever. Coffee in room ok.
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 29 ene. 2024
Marie, we appreciate you sharing up your review. We're sorry to hear about your dining experience at Romer Waikiki at The Ambassador. Your comments on the food served have been noted, and we will ensure it's relayed to our culinary team for attention. We're glad you found the coffee in your room acceptable, and we look forward to making your next stay more enjoyable.

8/10 Bueno

john c, Severn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We really enjoy our stay. The staff was absolutely top notch. The location was convenient to everything we needed and desired. We look forward to returning later this year.
Se hospedó 7 noches en enero de 2024
Respuesta de Customer Service, el 29 ene. 2024
John, it's wonderful to hear that you enjoyed your stay at Romer Waikiki at The Ambassador. Our team members truly appreciate your commendation. We're pleased that you found the location convenient for your needs. The entire team eagerly awaits your return later this year. Safe travels until then.

6/10 Aceptable

Britney

Viaje en grupo
Le gustó: Limpieza
Three of the soap bottles were empty when we arrived in the room, and there was no drinking water so we had to wait around 30 minutes before staff were able to bring us some. The AC broke, and the TV was not working. I found rings i had placed on a bathroom shelf to be on the bathroom floor after room service came through. One of our garbages was not taken out after cleaning and no bag replacement. They no longer have free coffee which is one of the main points on expedia. Otherwise it was nice!
Se hospedó 5 noches en enero de 2024
Respuesta de Customer Service, el 29 ene. 2024
Britney, it is disheartening to learn about your mixed experiences in our establishment and we appreciate your feedback. We apologize for the inconveniences you encountered such as the essentials in the room and issues with the AC and TV. We value the comfort and satisfaction of our guests and these matters are certainly not typical of us.It's also disturbing to discover unwanted movements of your items during room service. We assure you that the professionalism of our team members is of high priority. Your remark about the coffee, which used to be complimentary, is duly noted.On a brighter note, it's relieving to learn that you found other aspects of your stay to be enjoyable. We hope to have another opportunity to enhance your experiences the next time you choose to stay with us at Romer Waikiki at The Ambassador.

6/10 Aceptable

Nam Hee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 26 ene. 2024
Nam Hee, it appears your stay didn't quite meet expectations and we regret to hear that. We strive to provide a memorable experience for our guests. Any specific feedback you could provide would greatly help us in improving our services. We hope for another opportunity to serve you better in the future.

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Romer was very nice for the price. We had a few minor problems and the staff fixed them immediately. Everyone was very friendly. The room was clean and in a great location. Only complaint was there was only one sheet on the bed and a comforter. We would have liked to have a second sheet below the comforter.
Se hospedó 5 noches en enero de 2024
Respuesta de Customer Service, el 23 ene. 2024
Patricia, it's wonderful to hear that you appreciated the value and location of the Romer Waikiki at The Ambassador. Our team is thrilled they could assist promptly with any minor concerns. We noted your feedback regarding the bedding, and will certainly take it into consideration to improve future guest experiences. Thank you for your review and we hope to have the pleasure of welcoming you back.