Every year we travel to Amsterdam to a dance congress near by, we always checked at Bastion hotel and this year we wanted to try something new (bad move)
1.- day 1: we were waiting at the airport for the shuttle and suddenly, he didnt stop! He just pass by and we must wait 30 minutes for the other one
2.- nobody told us that we must pay 8 euros per person for the shuttle (really guys? 8 euros for something that is usually free in other hotels)
3.- nobody told us that we must reserve for the shuttle, our surprise was at the check out, the recepcionist (who needs some customer service training) told us that we cannot take the shuttle (after pay all) and we told her we must go on that bus because we could lose our flight, her answer: u can take a bus crossing the highway! Really? And that’s your recepcionist. From now and above I will keep staying at bastion schipol, I preffer to spend more money and for sure, im not gonna stay never more in this or others marriots
4- at the checkout they also told us that we had to pay 2 euros per night and also to pay 4,40euros per day. So shuttle bus + taxes the room increases like 60 euros.
So recommendation, don’t go to this hotel if you think is cheaper than other around.