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Opiniones de The Wellington Arms

4 out of 5
The Wellington Arms
Basingstoke Road, Stratfield Turgis, Hook, England

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 30 de 53 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 19 de 53 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 53 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 53 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 53 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Emily

Le gustó: Servicios
Beautiful country pub. Lady serving in the restaurant on Sunday night was lovely. Check in process was only thing that wasn’t perfect - had to call a number but on one answered even though we could hear them talking behind the door. Knocked on the door and they came out to help but did feel we weren’t important.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely place - only thing is there is no staff attending the front desk from around 11pm. Also noisey radiators- air in the system? Woke me up two nights in a row. Thanks
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Sohrab

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay
Lovely hotel, perfect quiet location, great breakfast and friendly staff, Eva was amazing
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Giordano

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stanza molto grande e bella, letto comodissimo. La pecca era una temperatura un po’ bassa al mio arrivo. Nota dolente, non dipendente dall’hotel, un gruppo di 6 persone adulte che, durante la colazione alle 7 di mattina, facevano parecchio casino non curandosi degli altri ospiti presenti in sala.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Peter

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Daren

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Corinna

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nicely appointed property, convenient for M3, bedrooms are nice, bathrooms lovely, but staff are exceptional. Were so accommodating with us after a very late night check-in, couldn’t have been more helpful.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

R

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff, okay room, bad food!
First off the staff were very polite and accommodating without exception. The room was also pretty nice and very clean and the large shower wet room was a nice addition. The issue with the room was that it was very hot though, with only a fan to cool it and only one very thick duvet on the bed, so sleep was pretty elusive! The real disappointment was the food though. I ordered a burger and chips, which at £16 I hoped would be pretty good, but the burger was overcooked and thin and the chips also overdone to the point of being dry and brown. As it came with no veg I ordered a tomato side salad and whilst the dressing was pleasant enough, the tomatoes were watery and more like budget supermarket stuff (on mentioning this to the waitress though the price was taken off the bill). As a glutton for punishment I ordered a chocolate tart for dessert. The chocolate itself was fine, but the base itself felt undercooked, again lacking flavour and gave the pudding a sense of being bought in or stored for too long possibly. Sadly one of the beers on tap also tasted like it had been stored for too long as well, or not at the correct temperature. For a bill of £112 for both of us this was a very disappointing meal. That said, the breakfast was pretty good and thankfully included.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We stayed at the Wellington Arms for 2 nights during the school holidays. We had a family room and found it comfortable. Nice decor with a very large shower room. Breakfast option's were good and were cooked to order. The staff were very helpful and friendly.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely country hotel sitting in the middle of the Wellington estate. Very friendly and helpful team.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Stuatt

Se hospedó 1 noche en julio de 2023

10/10 Excelente

thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great place to stay
great hotel, friendly staff, lovely food, Nice and clean
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay. Well recommended .
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Jill

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Daren

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wow what a jewel
Arrived late in the evening, received with a warm welcome from Tom & Claire who where both extremely helpful & friendly & also got my first hot meal of the day . Stunning dining area & bar ,food was amazing & breakfast assisted by Jason who again couldn’t do enough to make my stay a memorable one & the eggs Royale was the best I’d ever had - great team all round & wonderful place - would highly recommend & will definitely stay again
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Simon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was on point with our stay. Room was smart, with a shower and a bath. Staff were brilliant. Food was fancy and well cooked.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Jackie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay
Great stay. Breakfast was cooked to order and amazing service. Room warm and comfortable. Fantastic walk in shower. Lovely toiletries.
Se hospedó 3 noches en enero de 2023

8/10 Bueno

peter

10/10 Excelente

Joanna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful stand alone hotel with lovely areas to walk around. Ample parking and well kept.

8/10 Bueno

Ben

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay and wonderful service from the staff.
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Andrew

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Kelsie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff, restaurant was great
Se hospedó 2 noches en septiembre de 2022

8/10 Bueno

Mark

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Gillian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast included in room rate Fan on room
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Luca

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
no air condition in the room with 40° outside temperature!
Se hospedó 2 noches en julio de 2022

8/10 Bueno

MR R L

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very enjoyable indeed. Staff were friendly and efficient. Dinner was outstanding, as was breakfast.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Nicholas

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Tamsin

Se hospedó 2 noches en junio de 2022

10/10 Excelente

Barbara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnight stay
Good atmosphere, quiet and comfy
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Harold

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I found it difficult to make a cup of tea or coffee due to the fact that there was no socket near the kettle.
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Ray

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Highly Recommended
Fabulous venue. The menu for food was varied and the breakfast brilliant. The room was exceptional with a wet room and great shower. The price of drinks was reasonable and the staff very friendly and helpful. I will definitely return when I need to be in that area again, but on that future occasion It should be noted that Wellington Arms allow you to book directly with them, which includes a saving in cost of up to 15%..
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wedding guest
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

J

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Really well furnished rooms, very comfortable
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely
Lovely hotel and restaurant, great service and ideal location!
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Hayley

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Date night
Wonderful night Room was lovely clean slept very well Had dinner here was fantastic not just food but also staff. Attentive without being overbearing
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay at this hotel.
Nice clean tidy rooms with free Parking.
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Lee

Le gustó: Servicio y personal
.
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Ruth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good nights sleep for all four of us!
Really comfortable and good-sized family room with large bathroom including walk in shower and separate bath. Very tasty locally sourced breakfast and friendly and attentive service from check in through to check out, including in the dining room.
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect in every way!
We stayed for three nights and were delighted with the extremely high standard of service. Friendly staff, great food and drink, and very comfortable room. We will definitely be staying again!
Se hospedó 3 noches en julio de 2021

10/10 Excelente

Oliver

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Excellent stay
Bathroom could have been a little cleaner, but everything else was perfect. Great hotel room, friendly staff, nice breakfast.
Se hospedó 1 noche en julio de 2021

10/10 Excelente

adrian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and lovely food
Updated rooms, very clean Diner was very nice even though a pint of beer at £5.60 was a bit excessive Breakfast was tasty
Se hospedó 1 noche en junio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The most comfortable beds in the world - followed by a superb veggie breakfast!
Se hospedó 1 noche en junio de 2021

4/10 Malo

jeanaette

Le gustó: Limpieza
Frustrating weekend.!
Hotel staff didn’t seem to know how anything works.! Misinformed on breakfast times, entry to hotel at night, generally confusing.
Se hospedó 1 noche en junio de 2021
Respuesta de Michelle , el 28 jun. 2021
Hello Jeanaetta, I sorry you felt that you were misinformed about breakfast times and night time entry to the hotel. We want our guests to have a comfortable and trouble free stay. I will be investing some time to making sure all staff are fully informed of your highlighted points. apologies again

8/10 Bueno

Jen, Liverpool

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean rooms, smell lovely. ESPA toiletries available to use. Only downside was could hear next rooms television as walls are so thin. Maybe don’t stay with young children as our television would have been on too had our kids not been asleep 8:30/9pm. Very annoying when trying to sleep.
Se hospedó 1 noche en septiembre de 2020
Respuesta de michelle , el 22 sept. 2020
Thank you for the feedback. We do take note and try to place guest in the most suitable rooms. many thanks

10/10 Excelente

SteveM, Ash Vale, Aldershot

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed overnight after a wedding at The Wellington Arms. The rooms were a good size, very clean and comfortable with everything you would need. The staff were very friendly and the food on the fixed menu was very good. I have previously eaten at the Wellington Arms where the food on the a la carte menu was very good too.
Se hospedó 1 noche en agosto de 2020
Respuesta de Michelle , el 22 sept. 2020
Thank you for taking the time to give us this feedback. We're glad you had a lovely stay and shared your thoughts.

8/10 Bueno

LC, Bournemouth

Le gustó: Limpieza, servicios, condiciones de la propiedad
It's really clean, very comfortable - service is VERY casual (had to buzz for someone to come to reception). Breakfast service was pretty much invisible - there was the scratchings of a continental , but no cooked breakfasts (which no-one was informed about in advance) due to "everything that is going on"?? Not sure what exactly that meant - probably "we need to cut costs due to all the Covid-19 cancellations"... which actually would have been fine if someone had actually explained that? Overall, I'd recommend - it's a lovely quiet spot - rooms are beautifully done out, cosy and comfortable. Please take this review as a timely reminder to work on the service - just be honest with people - a note in the room to explain, a quick chat upon check-in, a greeting when you come into the breakfast room and a quick apology / explanation of what's going on and why. In summary, if you're looking for someone quiet (it's about halfway on the A33 between Basingstoke and Reading), comfortable, clean, etc, then i recommend
Se hospedó 1 noche en marzo de 2020