Lobby

Opiniones de La Quinta Inn & Suites by Wyndham Hopkinsville

3 out of 5
La Quinta Inn & Suites by Wyndham Hopkinsville
345 Griffin Bell Dr, Hopkinsville, KY

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 410 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 296 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 142 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 89 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 63 de 1000 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Karilyn

Se hospedó 1 noche en junio de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2020
Respuesta de Amber Brown, el 10 mar. 2020
Thank you for your 4 out of 5 stars.

2/10 Terrible

Arthur, Madison

Viaje familiar
No le gustó: Servicio y personal
The absolute worst customer service experience I've ever had in my 62 years on Earth was with the front desk person that checked me in.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Lily

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was fairly standard and cleanish. There was a light smell of mildew but not strong. The desk staff was very friendly and check in was quick and easy. The room does need some repair as the bathroo. Mirror is falling off the wall.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Karel

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Much better than the LAQuinta Inn we stayed in @ Beavercreek OH!!! Our room did not have a hair blow dryer. We had to borrow one from a neighboring room!
Se hospedó 1 noche en mayo de 2024
Respuesta de GM Amber Brown , el 13 may. 2024
Sorry for any inconveniences you had during your stay. We could have also got you a new hair dryer.

10/10 Excelente

Carolyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We needed a clean, comfortable and quiet place to stay for the night and we got it. The hotel was clean, the beds were comfortable and the staff was kind and efficient. We went in town for dinner and really enjoyed the Hopkinsville Brewing Company. We would definitely stay here again!
Se hospedó 1 noche en mayo de 2024
Respuesta de GM Amber Brown, el 6 may. 2024
Thank you so much for your rating and your review! We are pleased you had a great stay with us.

10/10 Excelente

Matt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de GM Amber Brown, el 6 may. 2024
Thank you for your rating!

10/10 Excelente

Tyler

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms and friendly staff. 10/10 in my book.
Se hospedó 1 noche en abril de 2024
Respuesta de Shelby, AGM , el 29 abr. 2024
Thank you so very much for your kind words and choosing to stay with us. We appreciate your business and hope to see you again soon.

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de GM Amber Brown, el 18 abr. 2024
Thank you for your rating!

6/10 Aceptable

Geri

Viaje en pareja
Le gustó: Servicio y personal y servicios
Staff very friendly. Breakfast good. We did find 3 roaches in the room. We have stayed there several times before and never had a problem.
Se hospedó 1 noche en abril de 2024
Respuesta de GM Amber Brown, el 16 abr. 2024
Thank you for your feedback! I apologize for the inconvenience of issues with pest in the room we do have them come out and spray every month so we will get this room treated once they come out this week.

4/10 Malo

Douglas

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
There was no one at the front desk when we checked in; we had to wait 10 minutes for someone to arrive. The room did not seem well cleaned - there were still suds on the shower door (which didn’t close properly) indicating the bathroom wasn’t well cleaned after the previous guest. The lamp had a broken fixture. The bulb dangled from the socket. There were stains on the carpet and paint on the window. I don’t know for certain but I’m not convinced the sheets were fresh.
Se hospedó 1 noche en abril de 2024
Respuesta de GM Amber Brown, el 11 abr. 2024
Please contact me directly at hotel to discuss further please.

8/10 Bueno

Bryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Generally good place to stay. Clean. Would prefer the sink inside the bathroom. Rooms could have better insulation, a lot of noise from neighboring rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de GM Amber Brown, el 11 abr. 2024
Thank you for your feedback! I apologize about any noise issues throughout the hotel.

8/10 Bueno

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff left cleaning product in the bathroom and a used coffee bag in the coffeemaker. The room appeared to be cleaned, but? The front desk staff was excellent. The morning breakfast staff, not so much.
Se hospedó 1 noche en abril de 2024
Respuesta de GM Amber , el 6 abr. 2024
Thank you so much for your feedback! I apologize about any inconveniences with the room.

10/10 Excelente

britany

Viaje en pareja, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, pet fee was affordable which is a big thing for my family.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM Amber Brown, el 1 abr. 2024
Thank you for your feedback! We try to be reasonable about pet fee's as our pet's are family as well and should be able to travel with family.

2/10 Terrible

Daniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The carpet was worn an had a staple sticking up. The phone or TV didn't work. We had a hard time to close the bathroom door.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM Amber Brown, el 29 mar. 2024
I apologize for the inconvenience you had during your stay with us please contact me by phone to discuss the issues you had last night. I am currently going to check this out now to get this resolved in the room you were in also.

6/10 Aceptable

Sondra

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Needs updating and work inside on rooms
Se hospedó 2 noches en marzo de 2024
Respuesta de GM Amber Brown, el 26 mar. 2024
Thank you for your feedback! We are replacing all flooring throughout the hotel this year and then will do furniture next year. I apologize for any inconvenience this may have caused you during your stay.

8/10 Bueno

Patrick

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had to stay an extra night due to work. Very accommodable
Se hospedó 1 noche en marzo de 2024
Respuesta de GM Amber Brown, el 15 mar. 2024
Thank you so much for your feedback! We are pleased that we were able to accommodate you.

8/10 Bueno

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to stay
Se hospedó 1 noche en marzo de 2024
Respuesta de GM Amber Brown, el 15 mar. 2024
Thank you so much for your feedback! Our team is very pleased that you had a nice stay with us and hope to see you again in the near future!

6/10 Aceptable

Gary

Viaje con mascota, Viaje familiar
Le gustó: Limpieza
Tiny bathroom vanity and narrow tub.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM Amber Brown, el 4 mar. 2024
Thank you for your feedback! I apologize for any inconvenience you had during your stay.

2/10 Terrible

Steven

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Leftover takeout from the previous guest in the fridge, hairs in the tub, not cleaned well. Pool was closed with no explanation. Ice machine sounded like someone was constantly vacuuming. Staff was complaining about issues during check in, was loud in the back office most of the evening and some staff member was screaming on her phone telling her child to go to school during breakfast. Just pay more and stay somewhere else, the staff doesn't care and doesn't hide it
Se hospedó 1 noche en febrero de 2024
Respuesta de GM Amber Brown, el 26 feb. 2024
Thank you for your feedback! I apologize for the inconvenience you had during your stay and I am also looking into this and will get this issue fixed and this will not happen again as this is not okay at all. Again I apologize for any issues you had during your stay.

10/10 Excelente

Liz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM Amber Brown, el 27 feb. 2024
Thank you for your rating!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Pam, el 19 feb. 2024
Thank you for staying with us at our La Quinta Inn & Suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guest is our priority, and we want to make every guest's stay a memorable one by providing outstanding services. It was a pleasure to hear your feedback. Looking forward to having you in our hotel again soon!

10/10 Excelente

tamarsha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Pam, el 19 feb. 2024
Thank you for staying with us at our La Quinta Inn & Suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guest is our priority, and we want to make every guest's stay a memorable one by providing outstanding services. It was a pleasure to see your feedback. Looking forward to having you in our hotel again soon!

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Shelby Lewis, AGM , el 16 feb. 2024
Thank you so much for taking the time to make this review, we appreciate your business and hope to see you again soon.

8/10 Bueno

Shelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
The morning staff was amazing. There were only 2 women and the one that was in the kitchen was so busy due to the cheer comp going on and was still positive and kept the the food coming! There was another lady that was super friendly. The rooms were nice our door had a issue shutting so that was scary. We were charged 50$ for some reason after we left so I'm calling tomorrow about that. The pool was shut down i think that should of been on the app because that is one reason we booked there. Also my Husband thinks there should of been a couch also because there was so much room in the hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM Amber Brown, el 13 feb. 2024
Thank you so much for your feedback! I apologize the pool was down we just redone the entire pool and are working on getting it back open this week. The 50.00 hold is for incidentals as long as no one smoked in room and no damages were done then you are just waiting on your bank to release your funds back to your card we just authorized for 50 more than your stay we did not actually charge it. We are also working on doing a full inside remodel this year as well. We hope to see you again in the near future for your stays when stopping through Hopkinsville.

8/10 Bueno

Kristal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stsy, only thing was the pool wasn't open
Se hospedó 2 noches en febrero de 2024
Respuesta de GM Amber Brown, el 13 feb. 2024
Thank you for your feedback! I apologize for the inconvenience of pool being down we just had it completely redone and should have it back going this week.

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice and clean
Easy check in. Conveniently located.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM Amber Brown, el 13 feb. 2024
Thank you for your feedback!

2/10 Terrible

Legnadiene

No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de GM Amber Brown, el 9 feb. 2024
Thank you for your feedback please contact me directly so I know what issues you had during your stay.

6/10 Aceptable

Cathlene

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
The luggage carts duck. They seem to roll fine till uou put your luggage on and then they turn eith grest difficulty and are hatd to puch o. The carpet.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM Amber Brown, el 7 feb. 2024
Yes, the luggage carts only have the front that wheels turn so just have to make sure your pushing the right side so the wheels can swivel.

10/10 Excelente

Charlee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de GM Amber Brown, el 22 ene. 2024
Thank you for your rating!

10/10 Excelente

Manuel

Se hospedó 1 noche en enero de 2024
Respuesta de GM Amber Brown, el 17 ene. 2024
Thank you for your 5 star rating!

10/10 Excelente

Mark

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de GM Amber Brown, el 12 ene. 2024
Thank you for your rating!!!

10/10 Excelente

Herbert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GM Amber Brown, el 8 ene. 2024
Thank you for your rating!

10/10 Excelente

Koteswara Rao

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de GM Amber Brown, el 5 ene. 2024
Thank you so much for your rating!

10/10 Excelente

BETTY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de GM Amber Brown, el 8 ene. 2024
Thank you so much for your 10 rating!

8/10 Bueno

Samuel

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber Brown, el 5 ene. 2024
Thank you so much for your rating I see we could do somethings better and we will work on that thank you.

4/10 Malo

geoffrey

No le gustó: Limpieza y condiciones de la propiedad
Pool wasn’t available, hotel needed updating, rooms were pretty dirty.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber Brown, el 2 ene. 2024
Thank you for your feedback! We are completely redoing the entire pool and a full inside remodel this year pool will be done this month.

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber Brown, el 2 ene. 2024
Thank you for your rating!

4/10 Malo

Sharon

Viaje en pareja, Viaje con mascota
Rooms were very small. Bathrooms tiny! No counter space or hooks for towels. Basically outdated. Breakfast was disappointing. No eggs! Orange juice was awful! Selection was very limited. Had a horrible time finding the hotel! The directions on Expedia are not correct! It was not your typical LaQuinta.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber Brown, el 27 dic. 2023
Thank you for your feedback! I apologize about any issues during your stay. We do have bigger rooms available such as the suites and double queen rooms that do have the big counters in the bathrooms. We are also doing a full inside remodel the beginning of next year should be done by April of 2024. I apologize if the eggs were gone when you went in for breakfast as I am sure they were cooking more but we have eggs,bacon,sausage, waffles, muffins, toast, bagels,yogurt, cereal, oatmeal packets and cups, apple and orange juice we have a variety of breakfast items.

10/10 Excelente

Carla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber Brown, el 26 dic. 2023
Thank you for your rating!

10/10 Excelente

Clarence

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My room was extremely clean, including the bed and bathroom. The full breakfast was excellent. A quiet comfortable experience, which was just what I needed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber Brown, el 26 dic. 2023
Thank you so much for your feedback and rating! We are pleased to hear that you enjoyed your stay.

8/10 Bueno

Car

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber Brown, el 11 ene. 2024
Thank you for your rating!

10/10 Excelente

Terry

Viaje con mascota
Le gustó: Limpieza y servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber brown, el 20 dic. 2023
Thank you for your rating!

8/10 Bueno

William

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
.
Housekeeping did not clean our room one day
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM Amber Brown, el 19 dic. 2023
I apologize that you did not have service during your stay there was a do not disturb sign in your door so that is why they did not come in.

8/10 Bueno

Stephanie

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber brown, el 18 dic. 2023
Thank you for your rating!

4/10 Malo

Hannah

Viaje con mascota, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staff seemed understaffed and bothered by our presence. We requested an early check in and you would have thought we asked them to sacrifice their firstborn children. We routinely would come to front desk and no one would be there. Hotel itself was fine minus pool being closed and gym water being broken
Se hospedó 4 noches en diciembre de 2023
Respuesta de GM Amber brown, el 18 dic. 2023
Yes we have been short staffed and were sold out due to the tornado and could not do any early check ins due to having only two housekeepers so we did not do any early check ins but had the rooms ready by 3pm. We are replacing the pool in January just waiting on the material and plaster to come in.

2/10 Terrible

Arnold

They told me on the phone on the morning of my reservation that I could cancel my reservation at no charge, and then they charged me anyway!
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber brown, el 18 dic. 2023
This was only authorized the morning of arrival, so you are just waiting for you bank to release the funds back into your account.

10/10 Excelente

Lynette

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM Amber Brown, el 5 ene. 2024
Thank you for your rating!

10/10 Excelente

Brianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a great place to stay, staff was very nice and helpful, and the rooms were very clean. Super nice Inn we will be staying here again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shelby Lewis, AGM , el 5 dic. 2023
So glad to hear you enjoyed your stay and everything was nice and clean. We appreciate the feedback and hope to see you again soon.