Terraza o patio

Opiniones de TownePlace Suites by Marriott Hopkinsville

2.5 out of 5
TownePlace Suites by Marriott Hopkinsville
220 Richard Mills Drive, Hopkinsville, KY

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 107 de 160 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 30 de 160 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 160 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 160 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 160 opiniones" "

9.4/10

Limpieza

9.6/10

Servicio y personal

8.4/10

Servicios

9.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

mario german

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel, muy nuevo
La mejor opcion en hopkinsville, un hotel nuevo con todo el personal muy dispuesto a colaborar y servir
Se hospedó 4 noches en mayo de 2018
Respuesta de Nathan, el 1 jun. 2018
¡Gracias por la excelente reseña! Esperamos poder acomodarlo nuevamente la próxima vez que esté en Hopkinsville.

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en mayo de 2024
Respuesta de Pam, el 22 may. 2024
Thank you for choosing our TownePlace Suites by Marriott, Hopkinsville, KY. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. At TownePlace Suites we strive to providing the highest level of hospitality, it is our number one priority! I have shared your feedback with our leadership team and staff. Again, your feedback from your stay will help identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with us.

10/10 Excelente

Felicia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed our overnight stay and will return on our next trip.
Se hospedó 1 noche en marzo de 2024
Respuesta de Pam, el 29 mar. 2024
Thank you for choosing our TownePlace Suites for your recent visit to our area. We value the opinions of guests and evaluate each message, suggestion, and comment to find out how we can better improve our service. Your feedback from your stay with us helps us understand the kind of services our guest appreciates as well as deserve and should rightfully expect. Again, thank you for your feedback. Our staff was very happy to know your visit was great! We hope to host you in the future.

10/10 Excelente

Jo Renee

Se hospedó 1 noche en febrero de 2024
Respuesta de Pam, el 21 mar. 2024
Thank you for responding about your stay at our TownePlace Suites. We value the opinions of our guests and evaluate each message, suggestion, and comments to find out how we can better improve our guest service to you. We strive to provide services that guests find timely and helpful. We hope to host you again in the future!

10/10 Excelente

Mary

Se hospedó 1 noche en febrero de 2024
Respuesta de Pam, el 21 mar. 2024
Thank you for responding about your stay at our TownePlace Suites. We value the opinions of our guests and evaluate each message, suggestion, and comments to find out how we can better improve our guest service to you. We strive to provide services that guests find timely and helpful. We hope to host you again in the future!

8/10 Bueno

Anton

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
If Road Noise Bothers You…
The road noise on the back of the building is quite noticeable. I will always request a room on the front side
Se hospedó 1 noche en enero de 2024
Respuesta de Pam, el 11 ene. 2024
Thank you for taking your valuable time to respond concerning your stay at the TownePlace Suites in Hopkinsville, KY. Please accept our heartfelt apology for what you outlined in your review. Your feedback is a tool we use to help improve our guest experience. I have shared your feedback with our Managment Staff, and we are working on this issue. We hope for another opportunity to host you in the future.

10/10 Excelente

Gustavo

Se hospedó 1 noche en diciembre de 2023
Respuesta de Pam, el 28 dic. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Angela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best Hotel in Hopkinsville
We stay there every Christmas. We love it! Customer service is over the top! The staff always makes you feel welcome. The rooms are always clean and love the spacious bathrooms with walk in showers. This is our hotel and would not stay anywhere else while in Hopkinsville.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Pam, el 27 dic. 2023
Thank you for taking your valuable time to respond concerning your stay at our TownePlace Suites by Marriott. Our staff was so happy to hear your stay was great! It is always great to know when a guest had a great stay at our hotel. Hope to see you again in the future.

6/10 Aceptable

Burnell

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Nice
Se hospedó 2 noches en agosto de 2023
Respuesta de Pam, el 10 oct. 2023
Thank you for taking the time to fill out our online survey. I have shared your score with our staff. We take great pride in our Hampton Inn & Suites and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excelente

albert

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Everyone was super helpful and polite! Food was good! Pool was very clean as was the lobby! We will definitely be back
Se hospedó 4 noches en mayo de 2023
Respuesta de Pam, el 31 may. 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with our staff and they join me in thanking you for your kind words. We take great pride in TownePlace & Suites and the services we provide for all our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Aceptable

Rhonda, Naples

Le gustó: Limpieza y condiciones de la propiedad
Road noise is a little load on 1 side of property so make sure your room is farthest away from highway. They charged us 16.00 when we used our account on netflix. They said it was a internet fee. Nobody advised of this of this charge. Not a big deal but annoying. The TV did not work upon our arrival. Breakfast just makes bare minimum. If you want to use pool you have to go to property next door. Just an average room stay. I expected a little more from a Marriott property to be honest.
Se hospedó 2 noches en marzo de 2023
Respuesta de Pam, el 20 mar. 2023
Thank you for taking your valuable time to respond concerning your stay at our TownePlace Suites in Hopkinsville, KY. I see that your recent stay wasn't up to par. As you may know providing the highest level of hospitality is our number one priority. Hearing we have fallen below that standard is something we immediately addressed. Please accept our heartfelt apology and know we are working on those issues. We hope you will come again. Thank you,

10/10 Excelente

Ricky

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2023
Respuesta de Pam, el 14 feb. 2023
Thank you for staying with us at the TownePlace Suites. We are so glad to hear that your stay was pleasant and to your satisfaction. The comfort of our guest is our number onepriority and we want to make every guest's stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding service. It is always a pleasure to hear your feedback about our hotel.

10/10 Excelente

Angela

Le gustó: Limpieza y comodidad de las habitaciones
Great Place to Stay!
GREAT CUSTOMER SERVICE!!! I love the lady that checked us in. Wish I knew her name but she went above and beyond to help us get checked in. We had issues with our reservations, she was awesome. I love staying at the hotel. It’s always clean and the people at the front desks are always so nice. I recommend this hotel to everyone that’s visit’s Hopkinsville!
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Brooke, Alachua

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice room, beds were comfotrable!
Se hospedó 1 noche en octubre de 2022
Respuesta de Pam, el 3 oct. 2022
Thank you for staying with us and taking the time to let us know about your stay. We hope your stay was pleasant and to your satisfaction. .Our goal is to provide a comfortable and enjoyable experience to all of our guests, and we appreciate your feedback as it provides us with the opportunity to address any issues immediately.We look forward to your return in the near future.

6/10 Aceptable

Soyica

Le gustó: Limpieza y condiciones de la propiedad
Due to system issues it was not a good stay. No key to get in and out. The lady at the desk was working by herself and doing her best.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Pam, el 3 oct. 2022
Thank you for staying with us and taking the time to let us know about your stay. Our goal is to provide a comfortable and enjoyable experience to all of our guests, and we appreciate your feedback as it provides us with the opportunity to address any issues immediately.We look forward to your return in the near future.

2/10 Terrible

Brianna

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Reginald

Le gustó: Limpieza y comodidad de las habitaciones
Great Stay
Great stay always use town suites
Se hospedó 2 noches en abril de 2022
Respuesta de Pam, el 3 may. 2022
Thank you so much for your amazing review! We hope that you enjoyed your stay at our TownePlace Suites. As you may know providing the highest level of hospitality is our number one priority. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this review.

4/10 Malo

Madeline

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Staff was friendly and helpful. The rooms were not in good condition, room door wouldn’t close all the way and we ended up getting a new room. The new room’s shower leaked due to not having a door. Water temperature would drop or spike randomly. We have stayed at better Marriotts
Se hospedó 1 noche en abril de 2022
Respuesta de Pam, el 25 abr. 2022
Thank you for taking your valuable time concerning your stay at our Towneplace Suites by Marriott in Hopkinsville, KY. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we immediately addressed. Our maintenance dept is taking care of those things you outlined in your review. Please accept our heartfelt apology and we hope you will come again real soon!

10/10 Excelente

Jongil

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022
Respuesta de Pam, el 24 feb. 2022
Thank you for responding concerning your stay at our Towneplace Suite in Hopkinsville, KY. It made our staff smile when they saw your score. Our goal is that your stay be 100 perfect and we are so happy you it was! we hope to see you back again real soon.

10/10 Excelente

Christopher

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2022
Respuesta de Pam, el 14 feb. 2022
WOW! This will make our team smile.. So glad you enjoyed your stay with us at the Towneplace Suites... Please come back gain real soon!

2/10 Terrible

Dean

Se hospedó 7 noches en diciembre de 2021

10/10 Excelente

Koji

Se hospedó 7 noches en octubre de 2021
Respuesta de Pam, el 5 abr. 2022
Thank you so much!

10/10 Excelente

Sarah

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel was extremely clean (which is most important to me). Our bed was so comfortable! The staff were very friendly. There was a cool outside fire pit that I thought was a nice touch! I didn’t realize it was a pet friendly hotel so that’s just an FYI.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Pam, el 1 oct. 2021
WOW! your comments will make our team smile! we are so thrilled you enjoyed your stay with us! We hope you come and stay with us again real soon!

10/10 Excelente

Michael

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Hotel Jeff , el 21 sept. 2021
WOW! We LOVE all those 10's! Thank you so much! We appreciate you taking the time to complete the review. We will see you again real soon!

8/10 Bueno

Rodrick Dewayne, Medina

Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Stephanie

Le gustó: Servicios y condiciones de la propiedad
Se hospedó 4 noches en agosto de 2021

10/10 Excelente

Rochelle

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
swimming pool not operable
Se hospedó 2 noches en agosto de 2021
Respuesta de Hotel Jeff , el 21 sept. 2021
Thank you so much for your review. We are SO sorry our pool was inoperable during the stay. We hope to see you soon. Our pool will be up and running for you next season. Enjoy the remainder of 2021!

2/10 Terrible

Zac

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Charged extra fees without explanation or consent
Se hospedó 1 noche en agosto de 2021
Respuesta de Frank, el 15 ago. 2021
We do apologize for any misunderstanding that may have occurred.

6/10 Aceptable

Linda

Viaje familiar
No le gustó: Limpieza
Disappointed with bathroom.
Ok except the jets in tub we’re absolutely filthy. We did not get a shower there the entire time we were there. Otherwise, rested good at night.
Se hospedó 1 noche en agosto de 2021
Respuesta de hotel jeff, el 21 sept. 2021
Thank you so much for taking your valuable time to respond to the Hotels.com survey. Please feel free to contact us directly concerning your bathroom tub jets. Our hotel doesn't offer hot tubs in our rooms and I would like to discuss what area of the tub (jets) you are mentioning in your review. I look forward to speaking with you soon!

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de Frank, el 11 ago. 2021
Thank you David! we hope you come back to visit us soon!

6/10 Aceptable

Brent

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place to stay!
Se hospedó 1 noche en julio de 2021
Respuesta de Frank, el 11 ago. 2021
Thank you! We hope you come back soon.

10/10 Excelente

Catherine

Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very clean
Se hospedó 2 noches en julio de 2021
Respuesta de Front desk manager, el 14 ago. 2021
Thank you for staying with us! Were glad you enjoyed your stay.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en julio de 2021
Respuesta de Frank, el 15 ago. 2021
Thank you for staying with us, we hope you return soon!

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The pillows were dirty and there was blood on the sheets! Unacceptable!
Se hospedó 1 noche en julio de 2021
Respuesta de Frank, el 15 ago. 2021
We do apologize for any negative occurrences you may have encountered during your stay. We hope you will return so we may give you the stay you deserve.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean property, beautiful area. Front desk was kind of rude, but that did not ruin our stay. We would stay again if in the area.
Se hospedó 1 noche en abril de 2021
Respuesta de Frank, el 15 ago. 2021
We do apologize for any negative attitude you may have received. We hope you choose to visit us soon!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
Pool is shut down due to covid and AC in room was barely cooling room. Other than that…. A nice place and very nice work staff
Se hospedó 3 noches en junio de 2021
Respuesta de Frank, el 15 ago. 2021
Thank you for staying with us, we hope you visit soon!

10/10 Excelente

Lori

Se hospedó 2 noches en junio de 2021
Respuesta de Frank, el 15 ago. 2021
Thank you for staying with us, We hope you visit again soon!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The property was nice and clean. Just a little sad the pool was closed.
Se hospedó 3 noches en junio de 2021
Respuesta de Frank, el 15 ago. 2021
Thank you for staying with us, we hope you visit soon!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Absolutely delightful. A bit more than I wanted to pay but we ended up here because the hotel we originally book was terrible. You get what you pay for and this was worth it.
Se hospedó 1 noche en junio de 2021
Respuesta de Thank You, el 19 jun. 2021
Thank you for staying with us at TownePlace Suites, Hopkinsville. Your feedback is valuable to us, to continue to create a level of excellence that is expected of our guests. Thank you again, James Bland, Front Desk Manager TownePlace Suites - Hopkinsville

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en junio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Very clean and comfortable. Staff was very friendly and accommodating.
Se hospedó 1 noche en junio de 2021
Respuesta de James Bland, Front Desk Manager, el 19 jun. 2021
Thank you for staying with us at TownePlace Suites, Hopkinsville. Your feedback is valuable to us to continue to provide excellent service to our guests. Thank you, James Bland, Front Desk Manager TownePlace Suites - Hopkinville

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was wonderful- spacious and clean with a nice kitchenette.
Se hospedó 2 noches en mayo de 2021
Respuesta de James Bland, Front Desk Manager, el 9 jun. 2021
Thank you for staying with TownePlace Suite, Hopkinsville.

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Awesome over night stay
Had a wonderful stay and definitely received more than expected.
Se hospedó 1 noche en mayo de 2021
Respuesta de James Bland, Front Desk Manager, el 26 may. 2021
Thank you, Elizabeth for staying with us at TownePlace Suites, your feedback is important to us, we are glad you enjoyed your stay. Thank you, James Bland, Front Desk Manager.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Good staff good room good stay
Se hospedó 1 noche en mayo de 2021
Respuesta de James Bland, Front Desk Manager, el 26 may. 2021
Thank you for staying at TownePlace Suites at Hopkinsville. We are excited that you enjoyed your stay, and look forward to seeing you again. Thank you, James Bland, Front Desk Manager

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2021
Respuesta de James Bland, Front Desk Manager, el 9 jun. 2021
Thank you for staying with TownePlace Suites, Hopkinsville. Your review about your stay is important to us to train our Front Desk Associates.

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en mayo de 2021
Respuesta de James Bland, Front Desk Manager, el 1 jun. 2021
So sorry that your experience with us was unpleasant. If you would like please contact me directly so you can talk to me and see if we can better serve you and our guest better next time. Please email me with your concerns. james.bland@hnhospitality.com

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
This is a very nice place! Our suite had a working kitchen in it including a dishwasher. The bathroom was amazing! I'll always look for a Towneplace suites every time we travel. Loved it!
Se hospedó 1 noche en abril de 2021
Respuesta de James Bland, Customer Service/Front Desk Manager, el 27 abr. 2021
Thank you for those kind words, we try hard at TownePlace Suites to provide a truly exceptional hotel experience. Your feedback is very valuable to us as a team. Thank you again for your stay.

10/10 Excelente

Giselle

Le gustó: Limpieza y comodidad de las habitaciones
We loved the room, kitchen and space. Will definitely stay again at Towne Suites.
Se hospedó 1 noche en abril de 2021
Respuesta de James Bland, Front Desk Manager, el 26 abr. 2021
Thank you for your wonderful response. Guest like you make our job so enjoyable. We work hard to make your stay pleasant. Please come and visit us again. You are always welcome at TownePlace Suites Hopkinsville.