Dear RICARDO, Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and work on the issues so this never repeats. We deeply regret any confusion over your recent reservation through online booking sites. We certainly understand your frustration, and we hope you were able to take up these concerns with them directly. Please return and stay with us another time so we can provide you with a much more enjoyable experience.Sincerely, Hotel Management

Dear Ana, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Cindy, Thank you for taking the time to write a review of our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Veronica, Thank you for your recent stay with us. We are sorry for the inconvenience caused for the issues with the key card. This is unusual, and we apologize for your disappointment, as our goal is to provide an excellent visit for every guest. We are glad the security guard was available and helpful during your need, and thank you for your appreciation. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area.Sincerely,Hotel Management

Dear Andrea, firstly, thank you for being our guest. We want to reassure you we do everything possible to discourage the entrance of pests. We assure you that we follow high standards regarding the cleanliness and pest control of all our guest suites. However, we apologize that this issue compromised your comfortable and enjoyable stay. We will share your feedback with our team so that such issues do not hamper the peace and tranquility of our future guests. We wish to welcome you back to stay with us and provide you with our high standard of hospitality next time when you travel to this city.Sincerely,Hotel Management

Dear Miriam, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear HECTOR, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management

Dear Rafael, we are sorry for the inconvenience with the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the scent compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management

Wendy, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Moreover, we will address your feedback with our team regarding the service issues you experienced, and rest assured, we will take the necessary actions to elevate our service levels. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management

Fanuel, thank you for taking the time to share your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will enjoy the rest of your stay with us. Sincerely, Hotel Management

Sandra, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

Jose, thank you for taking the time to review our hotel. We are glad you had a pleasant stay overall. However, we apologize for the service issues you experienced. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We also want to share with you that any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Jose, thank you for being our guest and posting your feedback. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will discuss it with our housekeeping associates appropriately. We hope you had an overall enjoyable stay and you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management

Gabriel, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the behavior of one of our associates. We will address this with the appropriate individuals and take the necessary steps to elevate our service levels. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Javier, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again.   Sincerely, Hotel Management

Gema, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival and for the cleanliness issues you encountered. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management

Jose, thank you for your candid review. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management

Stefany, thank you so much for your feedback. We are very sorry you were not happy with our hotel and staff. We are working with our front desk team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management

Fabiola, thank you for posting a review about your experience at Extended Stay America. We are delighted to read you liked everything we had to offer and that you had a comfortable stay with us. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management

Sergio, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

Sergio, thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the issues with the air conditioner you encountered. We will share your comments with our engineering team and make sure the problem is resolved. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

Thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

Itzel, thank you for your review. We are sorry that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We appreciate your positive rating, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management

Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Thank you for sharing your feedback with us. Although you liked our convenient location and had an overall satisfactory stay, we regret the inconvenience you had due to our housekeeping policy. We hope you will allow us to host you on your next trip to our area. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know you liked our ideal location and were impressed by the service provided by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Christian, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our well-appointed accommodations with a kitchenette and that our location worked well for you. It was our pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for taking the time to share your feedback. We are sorry to know our hotel did not meet your expectations. We truly regret the inconvenience you had. We hope you will allow us to host you in the future. Sincerely, Hotel Management

Thank you for being our guest. Although you liked our ideal location, we are sorry for not meeting all of your expectations. Your feedback will be shared with our housekeeping and maintenance teams to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management