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Opiniones de Hotel O Grand Inn Channelview I-10

2.5 out of 5
Hotel O Grand Inn Channelview I-10
15919 I-10 East Freeway, Channelview, TX

Opiniones

2.8
Puntuación de 10, es decir, Excelente. Basada en 4 de 111 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 5 de 111 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 111 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 111 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 93 de 111 opiniones" "

3.0/10

Limpieza

3.2/10

Servicio y personal

2.4/10

Servicios

2.8/10

Condiciones de la propiedad

2.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
estafa
estaba clausurado el hotel y siguen atendiendo que pasa
Se hospedó 2 noches en agosto de 2023
Respuesta de Eva, el 11 sept. 2023
¡Hola, Jose! Lamentamos saber que su experiencia con nosotros no ha sido agradable. Trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos Eva

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Llegamos a las instalaciones y no había nadie en el lobby. Llamamos al número que estaba proporcionado en una ventanilla escondida, y nos colgaron 2 veces. A la tercera que contestaron, una señora simplemente nos dijo que no había nadie y que mejor canceláramos nuestra reservación. Eran las 11 de la noche y no había servicio de nada, era de noche y el lugar no era nada seguro. Tengan cuidado, ya que después llegó otra pareja y les pasó exactamente lo mismo.
Se hospedó 1 noche en julio de 2021
Respuesta de Cheshta, el 15 jul. 2021
Lamentamos mucho que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos, Janet

2/10 Terrible

Daisy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No me gusto
Los cuarto estan sucios debajo de la cama botellas de refresco las toallas manchadas y las sabada el televisor de los de ante la nevera mojosa los baños sucios paredes rota no se parece en nada a la foto y el servicio al cliente malo
Se hospedó 1 noche en marzo de 2021
Respuesta de Gab, el 24 mar. 2021
Hola Daisy, En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros. Lamentamos profundamente los inconvenientes que se ha encontrado. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y todo lo que no cumpla con sus expectativas no es aceptable para nosotros. Procedo a informar de tu opinión al hotel y tomaremos acciones encaminadas a evitar estas incidencias en el futuro. ¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO! Un saludo. Gabriel.

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
no encontro mi estadia.. y cuando me dio el cuarto estaba en malas condiciones y no me ofrecio mas ninguno pues no me quede
Se hospedó 1 noche en febrero de 2021
Respuesta de David, el 18 feb. 2021
Hola, En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros. Lamentamos profundamente los inconvenientes que se ha encontrado. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y todo lo que no cumpla con sus expectativas no es aceptable para nosotros. Procedo a informar de tu opinión al hotel y tomaremos acciones encaminadas a evitar estas incidencias en el futuro. ¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO! Un saludo. David

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en diciembre de 2020
Respuesta de Bella, el 17 dic. 2020
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Bella!

2/10 Terrible

Pat

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
They told me the hotel was Not taking any customers, and would not give me a room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Joey, el 23 ene. 2024
We are sorry for the inconvenience caused to you, Pat! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

Fernando

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Orible
Se hospedó 2 noches en julio de 2023
Respuesta de Maria, el 11 sept. 2023
Hi, Fernando! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

2/10 Terrible

Aristeo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was something that no human being or animal should live in
Se hospedó 5 noches en julio de 2023
Respuesta de Eva, el 11 sept. 2023
Hi, Aristeo! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

2/10 Terrible

Jasmine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 12 noches en octubre de 2022

2/10 Terrible

Krystal

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awful!!!
Awful owner is awful the place should be shut down! Husband door didn’t even locked could of easily gotten robbed or worse!! CLOSE THIS PLACE DOWN
Se hospedó 5 noches en abril de 2022
Respuesta de Ammy, el 3 may. 2022
Hi, Krystal! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

2/10 Terrible

Heather

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beware
Upon arrival the first room I was given had a whole wall of graffiti, no shower head, no tub faucet and full trash cans both inside the room and outside the room door. When I informed the front desk of the issues the lady gave me a master key and a list of room numbers to check. On the way to check the rooms there were shopping carts full of trash scattered around. The photos are of the best room available. The tv did not work, there were no pillowcases on the pillows, the lights didn’t work and the room was filthy. The pictures online are not an accurate example of what you will get.
Se hospedó 1 noche en abril de 2022
Respuesta de Ammy, el 15 abr. 2022
Apologies for the problems you had faced, Heather! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Matthew

Se hospedó 1 noche en abril de 2022
Respuesta de Jane, el 12 abr. 2022
Hi, Matthew! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Jeffrey

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Cheshta, el 3 abr. 2022
Hi, Jeffrey! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Yesenia

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Ginger

Se hospedó 1 noche en marzo de 2022
Respuesta de Jane, el 22 mar. 2022
Hi, Ginger! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

2/10 Terrible

Robert

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was condemned. Unable to access the room I reserved. Expedia did find me another acceptable room, but it took 2 hours. DO NOT TRY TO RESERVE A ROOM HERE!!!
Se hospedó 11 noches en enero de 2022
Respuesta de Bruce, el 6 feb. 2022
Hi Robert, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bruce

2/10 Terrible

Micaela

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Motel Hell
Probably the nastiest motel I have ever stayed at. When we first arrived, the room we were assigned had the door wide open and when we walked in a stray cat ran from the room. The beds were not made and the room was trashed. She gave us another room (not equivalent to the one I had paid for) and the room was alright. The bed did not have sheets and the pillows did not have pillow cases. There was old food leftover in the fridge. There were no towels in the room and most of the lights did not work. We got a room on the second floor and when leaning over the rails later that night, almost fell off from the second floor. The rails are almost coming off of the concrete. This motel only has one housekeeper whom I watched get dropped off by three separate cars that night, and then she bought drugs in the parking lot. All within my first two hours of being here. I would not recommend this motel. Definitely not worth the price. I wouldn’t stay here again even if I was paid to.
Se hospedó 1 noche en enero de 2022
Respuesta de Bruce, el 4 feb. 2022
Something like this should not have happened, Micaela. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Bruce

2/10 Terrible

Jesus H

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
He went to the room and in 10 we return it it was once of the disgusting places I have ever seen I want my money back
Se hospedó 1 noche en diciembre de 2021
Respuesta de Ammy, el 24 dic. 2021
Hi, Jesus! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 Terrible

Trochie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This Hotel Is Discussing..
Beds Where dirty Floor Was Not Vacuum They Need A Better Cleaning service..
Se hospedó 4 noches en diciembre de 2021
Respuesta de Ammy, el 14 dic. 2021
Apologies for the problems you had faced, Trochie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Hector

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible dirty place
Very dirty, no clean, no change nothing!!!
Se hospedó 1 noche en noviembre de 2021
Respuesta de Cheshta, el 27 nov. 2021
Hi, Hector! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Timothy

Se hospedó 1 noche en septiembre de 2021
Respuesta de Ammy, el 25 sept. 2021
Hi, Timothy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Cristian

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not good costume services
Se hospedó 3 noches en septiembre de 2021
Respuesta de Jane, el 10 sept. 2021
Sorry for the hassle you faced, Cristian! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Latonya

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Took my money. Dirty and I have my kids. Didn’t even stay at all because our name wasn’t in the system. There was 5 other people that they took money from.
Se hospedó 2 noches en agosto de 2021
Respuesta de Joe, el 3 sept. 2021
Hi, Latonya. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joe

2/10 Terrible

Michelle

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
I arrived at 9:30am sat in their parking lot for 4 hours. When I went in the lobby to see what was the earliest I could check in the lady behind the desk said that they weren’t accepting reservations. I said I already have a paid reservation. She said again we’re not taking reservations. I have yet to get a refund. I know someone who called to make a reservation over the phone once they knew I was going to stay there. They took the reservation over the phone but stopped answering the phone after hotel.com representative spoke with them trying to find out what happened with my reservation
Se hospedó 3 noches en agosto de 2021
Respuesta de Noah, el 2 sept. 2021
Apologies for the problems you had faced, Michelle! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

David

No le gustó: Servicio y personal
They don't honor reservations.
They refused to honor my or any one's reservation. Said OYO should have known. I will not deal with OYO ever again. Said that they were renovating.
Se hospedó 4 noches en agosto de 2021
Respuesta de Cheshta, el 2 sept. 2021
Hi, David! We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Ivy

2/10 Terrible

Carlos

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2021
Respuesta de Ammy, el 17 sept. 2021
Hi, Carlos! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Adonis

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was nothing unique the property was run down, unsafe and dirty. We weren’t even able to check in because the office was completely closed with a note taped to the door saying no more check ins.
Se hospedó 1 noche en agosto de 2021
Respuesta de Jane, el 30 ago. 2021
Hi, Adonis! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje familiar
I never even saw a room. Where is the refund I asked for?
Se hospedó 4 noches en julio de 2021
Respuesta de Noah, el 21 ago. 2021
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Marinesha

Viaje familiar
No le gustó: Servicio y personal
Se hospedó 3 noches en julio de 2021
Respuesta de Noah, el 1 ago. 2021
Hi, Marinesha! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Noah

2/10 Terrible

Brittany

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nasty place rude lady at desk.. Door was qide open bed hd no blabkets or sheets had alot of big stains
Se hospedó 1 noche en julio de 2021
Respuesta de Cheshta, el 17 sept. 2021
Hi, Brittany! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Kristina

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
STAY AWAY
When you get there, the women at the front desk will tell you they no longer take online reservations, then they will make you show your receipts of the bookings for the amount you paid and charge you the difference of whatever their rate is (they made me pay $20 more) i tried to argue it but the lady said (it you dont like it go somewhere else) I stayed and paid it because I had already drove an hour to get there and I was tired. Now, the rooms were the worst, if smelled like an ashtray, the lights didn’t work, the curtains didn’t fully cover the window,the fire alawokooked like someone ripped it out of the ceiling with wires hanging all out. There was a crusty rusty little refrigerator in there. Bugs and flies all over, toilet didn’t flush, drawers were all broken with doors missing. Pillows didn’t have pillow cases and looked like a child went crazy with a marker on them. The wall outlets didn’t work, no trash cans, looks like everyone just stacks trash outside their room door. this place seems to dangerous to even be opened. Please beware.
Se hospedó 1 noche en julio de 2021
Respuesta de Noah, el 21 jul. 2021
Something like this should not have happened, Kristina. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Noah

2/10 Terrible

Cliente verificado

No le gustó: Limpieza
My room is not what I wanted is expected dumpster
Se hospedó 1 noche en julio de 2021
Respuesta de Leo, el 14 jul. 2021
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Noah

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolute worst place I’ve ever stayed ! Extremely dirty, staff is rude and inattentive. First, the pictures are completely outdated. The grounds are run down in person. When we arrived to ask how soon we could check out, we could not until later that evening because there was no staff and the open sign was turned off but it’s was well past noon. When we were finally able to check in it took about 30 minutes to sign papers when everything was already done online. When we finally got into the room it was hot and sour. The air didn’t work, there were bugs all over the floor, in the tub, and on the dressers( I took plenty of pictures). There were burn holes in the bed and bugs crawling out from the sink and tub. The shower and sink was dirty and there was no soap. There was no point of a maid because she didn’t even try. The refrigerator was old and moldy and had spots everywhere. When complaining about our air we had to go back 5 times to keep telling her the air didn’t work and she didn’t fix it or let us switch rooms. Didn’t send anyone up to look or anything. Absolutely terrible place to stay. Not worth it, spend money for a motel 6 before you go here.
Se hospedó 1 noche en julio de 2021
Respuesta de Cheshta, el 12 jul. 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Janet

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing.
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Arthur

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NEVER AGAIN!!!
Never. Again. This is the WORST hotel I have ever been. This should not be an option for ANY guest.
Se hospedó 1 noche en julio de 2021
Respuesta de Jane, el 7 jul. 2021
Hi, Arthur! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2021
Respuesta de Jane, el 12 jul. 2021
Hi, Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

10/10 Excelente

Damon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 13 noches en junio de 2021
Respuesta de Leo, el 1 jul. 2021
Hi, Damon! Thank you for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Terrible

Lester

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible plus!
The worst place in the world. Terrible lady behind the desk and while I was checking in, a customer came looking for a plunger.
Se hospedó 1 noche en junio de 2021
Respuesta de Jake, el 28 jun. 2021
This is not the experience we would like you to have, Lester! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Jake

2/10 Terrible

Cliente verificado

Viaje en pareja, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This experience was AWFUL. When we pulled in we were taken aback by the environment. We had to double check the address to be sure we were in the right place because it looked nothing like the pictures on Expedia. When we got to the counter to get our key, I was asked for all of my Expedia information “for the owner” which was really weird because I had a reservation and it should have been in their system. She never once looked at a computer, and I don’t even think I remember seeing one. I got the key and went to the room. The key didn’t work. My husband went to the front desk again and a man told him the person who does keys was gone so he’d try a master key for another room. Three rooms later and none of them were even remotely accommodating. The last room he checked didn’t even have power! My husband also overheard people at the front talking about the police and how all the TVs kept getting broken or stolen. The place looked like a crack house, no kidding. We had two young babies; we refused to stay. As my husband was coming back, a man rolled up onto my husband very suspiciously. We literally feared for our lives. There was nothing appealing about this. I truly hope Expedia takes this hotel off its site ASAP. No one should ever have to deal with the crap we went through, and a reputable site like Expedia shouldn’t do business with places such as this. Crazily, the next morning (coming down the street from a different hotel we ended up getting) there were police all over
Se hospedó 1 noche en junio de 2021
Respuesta de Gabi, el 22 jun. 2021
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Gabriel!

2/10 Terrible

Cliente verificado

Se hospedó 7 noches en junio de 2021
Respuesta de Dan, el 30 jun. 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Dan

2/10 Terrible

Johnny

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Mike, el 19 jun. 2021
Hi, Johnny! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Mike

4/10 Malo

Kaila

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Do not stay here unless last resort!
Couldn't find reservation. Then put us in room that was dirty, no linens, holes in wall... Obviously remodeling. 2nd room was clean, to extent. Has something sticky all over mirror. Front desk was rude and incompetent.
Se hospedó 1 noche en junio de 2021
Respuesta de Gabi, el 17 jun. 2021
Hi, Kaila! Thank you for bringing this to our notice. As stated, the behavior of the staff was not pleasant towards you. We will look personally into this matter and assure you your next visit will be a pleasant one. Regards, Gabriel!

2/10 Terrible

Adrian

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Joey, el 6 jun. 2021
Hi, Adrian. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

2/10 Terrible

Adrian

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible Horrible Horrible
Looks very run down. Balcony rails broken. No refrigerator, box tv no Wi-Fi no cable. Cups in room were dirty no outlets worked. Holes in the wall where the ac vent goes. Towels looked dirty. In all reality the motel looks like a hurricane and tornado hit it at the same time. I will never visit this place again.
Se hospedó 1 noche en junio de 2021
Respuesta de Gabi, el 6 jun. 2021
Hi, Adrian! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Gabriel!

2/10 Terrible

Cliente verificado

Se hospedó 7 noches en mayo de 2021
Respuesta de Gabi, el 4 jun. 2021
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

2/10 Terrible

Cliente verificado

Viaje con mascota, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They had bed bugs and cleanliness was very poor. I got bite all on my arms by bed bugs. Very disguating .
Se hospedó 3 noches en mayo de 2021
Respuesta de Gabi, el 22 may. 2021
We are sorry to hear this, Thanks for notifying this concern us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Gabriel!

2/10 Terrible

Cliente verificado

Se hospedó 4 noches en mayo de 2021
Respuesta de Leo, el 31 may. 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was so unprofessional arguing that i didn't pay for the room even after giving my confirmation numbers. Then i was told i paid the wrong price. Room was disappointing with holes in bed spead, holes in carpet, smelled old. Have the pictures to prove the condition. Will never book again
Se hospedó 1 noche en mayo de 2021
Respuesta de Cheshta, el 6 may. 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Jacob

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely awful experience
Do not stay here!!! This hotel was absolutely awful. When we arrived, none of the staff in the lobby were wearing masks. They were incredibly rude and unhelpful. Once we got into our room, we were mortified. The room was clearly a smoking room, despite us booking a non-smoking room. The room was covered in stains and looked like it hadn't been cleaned in years. There was graffiti all over the bathroom wall. The towels in the bathroom were stained and smelled terribly. The toilet did not flush. On top of that, the wifi did not work and the hotel staff would not help us fix the issue. We left immediately and I got on the phone with Hotels.com customer service. The representatives I spoke to were incredibly unhelpful, one even blamed me for booking that room despite your website promising that we would have a clean, smoke-free room with wifi. After having such a terrible experience with Hotel O and Hotels.com customer service, I am completely dissatisfied with the experience. We haven't even gotten the refund for the room yet.
Se hospedó 1 noche en marzo de 2021
Respuesta de Joe, el 12 abr. 2021
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joe

2/10 Terrible

Cliente verificado

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Where to begin.. STAY SOMEWHERE ELSE!! The hotel looked like something out of a scary movie! Rooms with broken windows and missing doors. Roaches and awful odors. Human fluids everywhere you can think of! I booked a 4 night stay, checked in, got my keys, took a look at the room and was out within the first 10 minutes. Expedia nor the hotel would refund me anything for this stay. STAY AWAY! camping at a park would be better than this!
Se hospedó 4 noches en marzo de 2021
Respuesta de David, el 25 mar. 2021
Hi, We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, David!