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Opiniones de Signature Inn Houston Galleria

2.5 out of 5
Signature Inn Houston Galleria
9041 Westheimer Rd, Houston, TX

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 122 de 218 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 43 de 218 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 18 de 218 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 218 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 218 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

7.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Sandra Adriana

Viaje en grupo
No le gustó: Servicio y personal
No hablaban español en recepción
Se hospedó 1 noche en febrero de 2024
Respuesta de Signature Inn Houston Galleria, el 27 feb. 2024
Thank you for stayinng with us recently. We appreciate your feedback.

2/10 Terrible

Isabella

Se hospedó 1 noche en septiembre de 2023
Respuesta de Signature Inn Houston Galleria, el 16 sept. 2023
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We apologize that was not the case for you and we hope you will consider giving us another chance in the future.

10/10 Excelente

Jairon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bueno
Se hospedó 2 noches en junio de 2023
Respuesta de Signature Inn Houston Galleria, el 1 jul. 2023
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your comments regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Aceptable

vanessa

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
I didn´t like the room wasn´t made every day. The place is nice and quiet
Se hospedó 4 noches en junio de 2023
Respuesta de Signature Inn Houston Galleria, el 7 jun. 2023
Thank you for your feedback and business. We hope to welcome you back again the next time you are in the Houston area.

10/10 Excelente

Marie, Everett

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good customer service
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Jahvante

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Rooms are higher quality than you expect. Clean and cool mirror! No bugs throughout my stays and house cleaning daily.
Se hospedó 1 noche en mayo de 2024
Respuesta de Signature Inn Houston Galleria, el 23 may. 2024
Jahvante, we are glad you stayed with us at the Signature Inn Houston Galleria. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one. We look forward to your return to us!

10/10 Excelente

Cameron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property for the price. I was worried when I saw it was a motel, but after arriving and checking in I was very surprised. Definitely stay here if you’re looking for a modern, clean place for a reasonable price.
Se hospedó 1 noche en mayo de 2024
Respuesta de Signature Inn Houston Galleria, el 22 may. 2024
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. We can't be more delighted to know how much you enjoyed your stay. Thank you once again for allowing us to be of service, and we look forward to your next visit.

10/10 Excelente

royce

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There are lots of nice restaurants around. The area is peaceful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Signature Inn Houston Galleria, el 22 may. 2024
We appreciate your positive review of the Signature Inn Houston Galleria. We look forward to your next visit to us.

8/10 Bueno

Ali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice, 4 out of 5
Se hospedó 1 noche en mayo de 2024
Respuesta de Signature Inn Houston Galleria, el 22 may. 2024
We appreciate your recommendation. It was a pleasure serving you and we look forward to welcoming you back.

6/10 Aceptable

Amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Was well kept other than the terrible beds
Se hospedó 2 noches en mayo de 2024
Respuesta de Signature Inn Houston Galleria, el 20 may. 2024
Your feedback is very important to us and we have shared your comments with the General Manager for their review. We do hope you will give us another chance in the future.

2/10 Terrible

mohamed

Se hospedó 1 noche en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 16 may. 2024
We are sincerely sorry to hear that we did not meet your expectations during your stay at the Signature Inn Houston Galleria. If you have any additional feedback on how we can improve please don't hesitate to reach out to us.

10/10 Excelente

Nakia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing staff and amazing rooms
Se hospedó 2 noches en abril de 2024
Respuesta de Signature Inn Houston Galleria, el 2 may. 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 Bueno

Michelle

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Signature Inn Houston Galleria, el 30 abr. 2024
Thank you for providing feedback on your recent experience at the Signature Inn Houston Galleria. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

4/10 Malo

Samantha

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very dirty rooms and no housekeeping
Se hospedó 1 noche en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 23 abr. 2024
We're sorry you felt your accommodations were dirty. We will address this with our staff. It is our hope that you will give us another try for a much better outcome in the future.

2/10 Terrible

babak

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Signature Inn Houston Galleria, el 23 abr. 2024
Babak, please let us know if you are not satisfied with your accommodations. This will give us a chance to offer you another room, fix an issue or find a resolution. We apologize for any inconvenience caused during your stay at the Signature Inn Houston Galleria.

2/10 Terrible

Johnny

Se hospedó 3 noches en abril de 2024
Respuesta de Signature Inn Houston Galleria, el 8 may. 2024
We're sorry you were not satisfied with your stay. If you have further information on how we can improve please don't hesitate to reach out to us.

2/10 Terrible

Salim

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 12 abr. 2024
We're saddened to hear that we did not meet your expectations during your stay at the Signature Inn Houston Galleria. Thank you for being our guest.

8/10 Bueno

Taniesheanna

Viaje en pareja
Le gustó: Servicios
Wonderful
Se hospedó 2 noches en abril de 2024
Respuesta de Signature Inn Houston Galleria, el 8 abr. 2024
We're so glad you enjoyed your time spent at the Signature Inn Houston Galleria! We look forward to your return to us.

8/10 Bueno

randy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed this location close to galleria mall
Se hospedó 1 noche en abril de 2024
Respuesta de Signature Inn Houston Galleria, el 8 abr. 2024
Thank you, Randy! We're glad our location was convenient for you and we look forward to welcoming you back.

10/10 Excelente

Joanna

Se hospedó 1 noche en febrero de 2024
Respuesta de Signature Inn Houston Galleria, el 8 abr. 2024
What fantastic feedback, Joanna - we are so happy you enjoyed your visit. We look forward to having you stay with us again at the Signature Inn Houston Galleria the next time you are visiting the area.

8/10 Bueno

Faith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very handy for Hertz car rental next door when our airport car rental fell through and no one in town seemed to have available rental cars.
Se hospedó 1 noche en abril de 2024
Respuesta de Signature Inn Houston Galleria, el 8 abr. 2024
Thank you for taking the time to share your feedback with the travel community! We hope our location will bring you back again in the future.

10/10 Excelente

isabelle

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 30 mar. 2024
Your business means a lot to us at the Signature Inn Houston Galleria! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excelente

Berman

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and extremely comfortable. All the equipment such as fridge and microwave were clean and like new. A great and placent stay, thank you.
Se hospedó 4 noches en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 26 mar. 2024
We appreciate your positive comments about how much you enjoyed your stay with us at the Signature Inn Houston Galleria. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to Los Angeles.

10/10 Excelente

George

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 12 mar. 2024
We are delighted that you chose to stay with us at the Signature Inn Houston Galleria. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 Excelente

Melanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 12 mar. 2024
We appreciate your five star recommendation, Melanie! And we look forward to welcoming you back again in the near future.

2/10 Terrible

Natalie D

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The area was very dangerous, the room had no working smoke detectors, the room reeked of marajuana. Terrible place. We left same day we checked in and now they are fighting my refund.
Se hospedó 4 noches en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 7 mar. 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

4/10 Malo

Karrie

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
The staff was great. The room appeared clean until I walked on the floor (no carpet) and the bottom of my feet turned black.
Se hospedó 2 noches en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 5 mar. 2024
Your feedback is very important, Karrie and we will be addressing your concerns in regard to cleanlyness with our houskeepers. We apologize for this and any other inconvenience caused during your stay with us at the Signature Inn Houston Galleria. We do hope you will give us another try in the future.

4/10 Malo

Stephanie, TYLER

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
I liked the location. However, the cleanliness was very much non existent. There was hair all in the bed. I went to Ross and bought my own sheets. The couch was stained and there were chip bags, crumbs, an d old chewed gum in the pull out couch.
Se hospedó 2 noches en marzo de 2024
Respuesta de Signature Inn Houston Galleria, el 5 mar. 2024
Delivering a clean and comfortable stay is important to us and we will be sure to make improvements with our housekeeping staff. We are very sorry we did not meet your expectations and we hope to welcome you back for a much better outcome in the future.

8/10 Bueno

jinerra

Se hospedó 3 noches en febrero de 2024
Respuesta de Signature Inn Houston Galleria, el 2 mar. 2024
We hugely appreciate your positive feedback in regard to your stay with us at the Signature Inn Houston Galleria. We have been working so hard to give our best. Thank you for noticing.

10/10 Excelente

Keyanna

Le gustó: Limpieza y servicios
The stay was good, just didn’t like the noise outside!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Signature Inn Houston Galleria, el 29 feb. 2024
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate the Signature Inn Houston Galleria and we look forward to another opportunity to serve you in the future.

4/10 Malo

henry

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I alwsy stay here when im in houston, however this time the tv didnt work, and they didnt provide me with plastic cups. They usually give you 2 small 8 ounce cups wrapped in plastic, this time = NO cups. And did i mention the tv didnt work . Im so upset right now im debating in my mind if i will ever go back.
Se hospedó 3 noches en febrero de 2024
Respuesta de Signature Inn Houston Galleria, el 26 feb. 2024
We're sorry you were unhappy. Thank you for your feedback.

10/10 Excelente

Alma

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice front desk and clean room.
Se hospedó 3 noches en febrero de 2024
Respuesta de Signature Inn Houston Galleria, el 17 feb. 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us and that you found your accommodations clean and our service pleasant. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

4/10 Malo

Jose

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
They didn’t change the sheets just fixed the both beds hairs all over the both beds stains on sheets ,dirty toilet and bath tub funny moldy smell thick dust top of head boards and the hanging light fixtures ,beer caps on the night stand from previous customers sauce stains on the acs both acs full of dust ,,i had to go to the target a couple blocks down buy cleaning products and disinfectant sprays ..which is a shame because if the room was well maintained I would off gave it a 10/10 nice decoration and room lay out very spacious two tvs a separate living room area just very dirty and if you get the rooms next to the gun range you will hear the shots ,I was in room 125..
Se hospedó 1 noche en febrero de 2024
Respuesta de Signature Inn Houston Galleria, el 8 feb. 2024
Your feedback is important to us and we have shared your comments with the leadership team for their attention. We hope to leave you with a much better impression on your next stay with us.

10/10 Excelente

ALEJANDRINO

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 1 feb. 2024
Thank you so much for taking the time to share your feeback with us and the travel community. We can't be more delighted to know how much you enjoyed your well-appointed room. Thank you once again for allowing us to be of service, and we look forward to your next visit.

10/10 Excelente

Evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I felt they let me have a long stay when I came. So, it is ok. I enjoyed it. Lots of R&R.
Se hospedó 5 noches en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 26 ene. 2024
We appreciate you sharing your review with other travelers, and we are delighted you were able to get lots of rest and relaxation during your time spent with us! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excelente

Kyle

Viaje en grupo, Viaje de negocios, Viaje en pareja, Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Servicios
Good experience
Se hospedó 1 noche en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 26 ene. 2024
We're so glad you had a good experience at the Signature Inn Houston Galleria, Kyle! We all look forward to your next stay with us.

2/10 Terrible

Will

Se hospedó 1 noche en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 24 ene. 2024
We apologize for falling short of your expectations. And we would like to have another opportunity to serve you better in the future.

10/10 Excelente

Scott

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 21 ene. 2024
Thank you for reviewing your stay at the Signature Inn Houston Galleria. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
I usually give a good review, but this time the room was dirty. The trash from the previous guest was still in there. The tub was dirty. It wasn't a nice experience.
Se hospedó 1 noche en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 20 ene. 2024
Your feedback has been shared with our team so that they can make the necessary changes. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

8/10 Bueno

Talal

Respuesta de Signature Inn Houston Galleria, el 16 ene. 2024
Thank you so much for taking the time to leave us this review. We are so grateful for your business. Thanks for sharing your review with us and the community.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal
Large room, but lacking
Room was spacious, but contained no closets, hangars, dressers, or drawers; virtually no place to put clothes! Received no housekeeping service during the entire 3 day stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 15 ene. 2024
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope we have a future opportunity to restore your confidence in us.

4/10 Malo

James Andrew

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was dirty (hair on the floor, bathroom counter, and towels, stains on the sheets), no room service for the entire duration of the stay, faulty smoke detectors constantly chirping (in multiple rooms), the door to my initial room did not latch properly in the frame and pops open if you push on it
Se hospedó 3 noches en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 13 ene. 2024
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities, so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.

2/10 Terrible

Judy

Se hospedó 2 noches en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 14 ene. 2024
Thank you for your feedback, please rest assured the poor customer service issue has been addressed. I hope you will give us another chance to do better next time.

6/10 Aceptable

Joshua

Se hospedó 2 noches en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 12 ene. 2024
We appreciate you taking time out of your busy day to leave your feedback.Thanks again for being our guest, and we hope to see you again soon!

6/10 Aceptable

Sukhman

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The customer service is great but the towels were dirty and had stains on them
Se hospedó 1 noche en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 17 ene. 2024
Thank you for your feedback. We have shared your concerns with the leadereship team. We hope to have another opportunity to leave you with a better impression.

4/10 Malo

JOHN E

No le gustó: Limpieza y condiciones de la propiedad
The place is a dump. Everything is really cheap. You can see through the towels. No comforter on the bed. One sheet covered with another intended to look like a comforter but is really another sheet with texture.
Se hospedó 4 noches en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 10 ene. 2024
Thank you for reviewing your recent stay while you were here on a vacation. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.

10/10 Excelente

Crissy

Se hospedó 1 noche en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 11 ene. 2024
We appreciate your time in writing this review and are glad you found our hotel to be clean and comfortable. We hope you will choose to stay with us again in the near future.

10/10 Excelente

CAROL

Se hospedó 1 noche en enero de 2024
Respuesta de Signature Inn Houston Galleria, el 26 ene. 2024
Thank you very much for your five star review, Carol. It was a pleasure to have you as our guest and we look forward to welcoming you back again in the near future.

4/10 Malo

Kelly, Seqttle

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Fairly sketchy area, there is a reason there are so many security cameras which is the first thing you see when you walk in the lobby. Pool is cemented over. Room looked very clean but the bottom of my feet told a different story.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Signature Inn Houston Galleria, el 8 ene. 2024
We regret not meeting your expectations. And we do hope that you will give us another chance to show you the hospitality you deserve and should expect from us.

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was impeccable!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Signature Inn Houston Galleria, el 4 ene. 2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Signature Inn Houston Galleria.