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Opiniones de SureStay by Best Western Huntsville University Area

2.5 out of 5
SureStay by Best Western Huntsville University Area
4404 University Drive, Huntsville, AL

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 36 de 71 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 14 de 71 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 71 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 71 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 71 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Selvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Selvin

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Selvin

Se hospedó 3 noches en julio de 2023

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Newly remodeled. Nice staff. Clean. Good placement of outlets. Includes usb outlets. Smart tv.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Stephanie,We are delighted to hear that you appreciated our recent renovations, friendly team, and clean accommodations. It's great to know that you found the USB outlets and smart TV convenient during your stay. Your feedback is invaluable, and we hope to welcome you back again soon.

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The office was brand new, staff extremely helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello John,Thank you for sharing your positive feedback regarding the new office and helpful staff. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Toi

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
I didnt get my deposit back , its. Been two weeks
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Toi, We apologize for any inconvenience. Please contact our management team directly regarding your deposit refund. Thank you for bringing this to our attention.

10/10 Excelente

Mark

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Mark,We're delighted to hear you enjoyed your stay at our hotel! If you have any further feedback to share, please don't hesitate to contact us. We look forward to welcoming you back soon.

10/10 Excelente

Tammy L

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful rooms , had little extras like extra hooks to hang towels or clothes on in a stylish way. Smokers pot outside each room and it was clean! Coffee table with the chair. Clean . Bed was not very soft but hey to each his/her own!
Respuesta de Manager, el 2 abr. 2024
Hello Tammy L, We're delighted you enjoyed the thoughtful touches in our rooms and found them stylish. Our team takes pride in maintaining a clean and tidy environment for all guests to enjoy. We appreciate your feedback on the bed comfort and will take it into consideration for future improvements.

8/10 Bueno

Michelle, Marysville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outside of the property was not what I expected, the inside was very nice and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Michelle,We appreciate your positive feedback on our hotel's cleanliness and appearance. We strive to provide a comfortable experience inside the property for all our guests. Your comments help us understand areas for improvement so that we can enhance our guests' overall stay.

6/10 Aceptable

Isabella

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
This property is nice for the price. I will compile a list of pros and cons below Pros: The price The staff was friendly The location was not too far of a drive from most things Room was very clean (no mold, no bugs, no weird stains) Check in was easy (note there is a $50 deposit for incidentals) A lot of parking spots Cons -Walls were so thin you could hear someone in the room over sneeze, cough, talk, walk, etc. -They were renovating while we were there so it was very loud and impossible to take a nap before leaving for a show -The mattress was so firm it was like sleeping on a rock. All this being said it was a nice a property for the price. Decent place to stay if you are only spending a night or 2. I wouldn’t suggest it for long term.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Isabella, Thank you for your detailed feedback on your recent stay with us. We are delighted to hear you found our pricing, cleanliness, and staff service satisfactory. We appreciate your understanding regarding the ongoing renovations and noise disturbance it may have caused. Our team values your input to better serve all our guests in the future. We hope to welcome you back for another stay the next time you are in the area.

10/10 Excelente

Kathe

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Kathe,We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

8/10 Bueno

Nicholas

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Nicholas,We're glad to hear you had a pleasant stay with us! Please feel free to reach out if there's anything we can assist you with in the future.

2/10 Terrible

Janice M

No le gustó: Servicio y personal
Staff is awful
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Janice M,We value your feedback and apologize for any inconvenience caused during your stay. We encourage you to reach out to our management team directly to address your concerns and ensure a better experience for future visits.

4/10 Malo

Heather, Fruitland

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 6 mar. 2024
Hello Heather, We appreciate you staying with us and regret to hear that your experience fell short. Should you wish to share more details about your stay, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 Excelente

Clayton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Na
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Clayton,We apologize for any inconveniences you may have experienced during your stay. Your feedback will be shared with our team for improvement. Please feel free to reach out to the management directly to discuss your concerns in further detail.

6/10 Aceptable

Shannon

Viaje en pareja
No le gustó: Servicios
Remodel was going on and very few amenities
Respuesta de Mita , el 27 ene. 2024
Thank you

6/10 Aceptable

Enrico

Viaje en grupo
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Max. 2 Nächte
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 19 feb. 2024
Hello Enrico, We appreciate your feedback regarding the length of stay at our hotel. If you have any concerns or would like to share more details, please feel free to reach out to our management team directly. Your insights help us improve our services for all future guests.

10/10 Excelente

carter

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Price was okay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mita, el 18 nov. 2023
Thank you

10/10 Excelente

Will

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was adequate, cheap, and the whole place was non-smoking.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Mandy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Neketha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Must stay
Very clean hotel. Housekeeping is amazing. Comfortable bed.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Jasmine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Mita , el 28 oct. 2023
Thank you for your feedback

10/10 Excelente

Cortez

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
5 stats
Se hospedó 1 noche en octubre de 2023
Respuesta de Mita , el 27 oct. 2023
Thank you

10/10 Excelente

Cortez

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Professional Kind And Reasonable!! 5 stars
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Laura

Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Raheen

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was a homeless man banging on my door continuously claiming that I was in his room. The staff did not even bother to intervene. I had no towels. And the hotel has a roach issue
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Esther Ivette

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2023

4/10 Malo

Johnny

Viaje de negocios
Le gustó: Limpieza y servicio y personal
The place wasn’t horrible it was clean and comfortable my only complaint was that they are doing renovations which they failed to mention when I checked in. I was woken up by the noise asked for a refund but since I booked through a 3rd party I had to call them first. Came back to room to complete my stay just to hear the construction continue until 1030pm at night
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved my stay. After a rough day of traveling the staff was so polite and helpful. They gave us a wonderful room and were sincere.
Se hospedó 2 noches en octubre de 2023
Respuesta de Mita , el 10 oct. 2023
thank you

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great experience!
Updated rooms! Clean. Friendly staff!
Se hospedó 1 noche en octubre de 2023
Respuesta de H.p, el 9 oct. 2023
Thank you for your feedback

10/10 Excelente

Juanita

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Dominic

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Raven

Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Joshua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the price, and it was reasonably well kept up, even through a remodel, but smelled like weed and tobacco smoke even in a nonsmoking room.
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

William

No le gustó: Condiciones de la propiedad
We needed an inexpensive place to stay near a concert venue in Huntsville. This place was both convenient and inexpensive. It seemed to be clean. There was no hair dryer or coffee maker, but it did have a small fridge and a microwave, and these both worked fine. The room had a very, very strong odor of some type of unusual deodorizing spray that did not dissipate during our stay. I awoke the following morning with a series of bites that seemed to be similar to bedbug bites.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Melissa

Viaje en pareja
Le gustó: Servicio y personal y servicios
The room was spacious and clean but the bathroom had hairs on the shower wall and the water in the shower wasn't hot
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Delanio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property with all the amenities
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Bethel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Joshua

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
When we got there, the first two rooms they sent us to were not cleaned, had to go back to the front twice to get new key cards. The air conditioner barely worked in the room we finally got into. There were random people just wondering around the grounds at all hours of the day. I killed two roaches in our room. Just a terrible experience overall.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Abiodun

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was neat. Smells cigarette smoke badly and the area was terrible. We woke up to a homeless man sleeping by our door on the middle of the night. Hotel manager was very rude when approached about my door key card not working. There were very LOUD noises throughout the night and it was VERY DIFFICULT TO SLEEP. I wouldn't recommend this hotel for ANYONE. It was a horrible experience.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Tayanna

Viaje familiar
Le gustó: Servicios
I was very comfortable need more then coffee for breakfast other then that everything good
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
been here before many times !!!
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Ashley

Le gustó: Limpieza y servicio y personal
Rooms are clean staff is very nice there just to strick on company. Its a hotel room as long as no party’s going on no arguments then people should at least be able to have guest thats what people pay for not just having somewhere to sleep…. Overall grand palace is quiet clean and staff is very nice
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Gerita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Jamaar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice rooms wifi was better this time.
Se hospedó 1 noche en julio de 2023
Respuesta de Nehal, el 31 jul. 2023
Thank you for choosing to stay with us again and sharing your feedback. We are delighted to hear that you found our WiFi to be good during your recent visit. We have taken your previous review into account and have been actively making additional upgrades to ensure a seamless WiFi experience for all our guests.

2/10 Terrible

Kaleigh

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en julio de 2023
Respuesta de Nehal, el 31 jul. 2023
Thank your for taking the time to share your feedback with us. We deeply value all guest experiences, and I am personally sorry to hear that your recent stay did not meet your expectations.I recall your stay and the effort we made to address your needs, and I am disappointed to learn that we were unable to fully meet your expectations. Please know that your comfort and satisfaction are our top priorities, and I sincerely apologize if we fell short in delivering the experience you deserve.Rest assured, we take every guest's feedback seriously. Your positive experience is vital to us, and we will be reviewing the facilities and amenities to prevent similar issues from arising in the future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Justin

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I had a nice stay
Se hospedó 4 noches en julio de 2023

6/10 Aceptable

Jamaar

Se hospedó 1 noche en julio de 2023