Querido Gerardo Gracias por su estancia. Como se indica en todas las descripciones, no hay ascensor en nuestra casa. Lo sentimos mucho. La suite familiar con la mejor vista que ha reservado también está claramente definida en la descripción de que el baño privado está a dos puertas de distancia. Le recomendamos que reserve una categoría de habitación diferente cuando haga una nueva reserva.

Thank you for your stay. To clarify, we have no problem with Asian guests. We host satisfied guests from Asia every day. We are always as friendly to our guests as they are to us. If the minimum house rules are not adhered to and we are lied to, we may no longer be as friendly. We hope you had a good onward journey. We would be very pleased if you would return our house key.

Es ist schwierig diese Bewertung einzuordnen, wenn der Gast bereits betrunken im Hotel eincheckt und die Konsumationen aus der Minibar nicht bezahlt.

We have read and perceived your sentiments. We are sorry about the towels and I have had a conversation with the person in charge. That you have not found the remote control of the air conditioning and could not change the temperature I do not understand, However, we could have solved the problem at the reception in retrospect online is a little difficult.Since you left without handing in the key cards and without paying the taxes and drinks in the amount of CHF 28.00 I followed you to collect the amount, that is my right. Your credit card is not registered with us if you book directly with the online provider, we also have no access.We recommend you to solve problems directly at the reception in the future.Kind regards.

Thank you for being our guest.You have rect and we are sorry it is the first time in 24 years that the early service has overslept. We are sorry that you missed the breakfast.