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Opiniones de Love Hotels Timberline at Lake Superior

2.5 out of 5
Love Hotels Timberline at Lake Superior
105 W. Cloverland, Ironwood, MI

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 93 de 297 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 83 de 297 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 42 de 297 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 297 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 44 de 297 opiniones" "

7.0/10

Limpieza

8.0/10

Servicio y personal

6.4/10

Servicios

6.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Lori

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
There was no one in the office when we arrived, but there was clearly construction going on blocking our access to the property. There was also a strange man who tried to approach us while we were trying to reach the owner, and he scared us off. We never did get to stay, I would not recommend this property. I can understand a property being under construction, but not leaving it unmanned when you are expecting guests and allowing strangers roaming the property.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Renee

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
100% FAIL on service.
I arrived at 5:50 p.m. The lobby door was LOCKED, with a handwritten note to ring the door bell and/or call a specified number. I did both, TWICE, over the course of 15/20 minutes and no one ever responded to my rings. A guest on the property said the manager had left. Forced to find a different hotel, I resisted the site in the morning, and there was STILL NO ONE ON SITE, AND NO RESPONSE TO MY RINGS. The hotel is older, grubby, and a bit derelict.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jack

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My 35 old daughter and 32 year old son walked away after seeing the room. The person at the office took us to another place even worse because the one on Cloverland had maintenance problems. I will be calling the BBB tomorrow to report this establishment.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting
Disgusting. Repulsive. The worst hotel I’ve stayed in. If I hadn’t prepaid, I would have turned away. Parking lot unplowed. Garbage everywhere outside. Room a pit. Hadn’t been vacuumed. Heater broken and stuck on high. Garbage still in room and under bed from previous stay. This shouldn’t be rented until remodeling is complete. Or bulldozed.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Kaitlyn

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
24/hr check-in is not available. We arrived around 6:00pm and had to wait outside a locked door for 30 minutes before staff pulled up in their car to check us in, all despite the "open" sign, a doorbell, and a security camera watching us. My phone was not making/receiving calls in USA for some reason despite my travel pass (as I'm not from USA), so I could not call the phone number listed on the door. After finally arriving, the staff member rudely told me that I should check my voicemails, and that they left our room UNLOCKED with the key on the bed. Any person could have walked in off the street and entered our room before we arrived. Completely unsafe. This staff member offered no apology, and was passive aggressive and rude throughout the check-in process. I have never been treated so poorly by a stranger in my life. Bedsheets were dirty and stained, it was unclear if the towels were fresh. We slept on top of all the sheets and instead used emergency blankets we had in the car. I will never stop here again.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Jack

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Justin

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Yikes.
Ick. Gross. If i were hotels.com, i wouldn't want my company represented by this place.
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Linda

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
No toilet paper, no coffee or cups, no soap. Very old & very dirty. Web site says 11 am checkout, desk says 10 am.

4/10 Malo

Pamela

No le gustó: Limpieza y condiciones de la propiedad
Was very dark and nothing like the pictures we saw on the site
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en noviembre de 2023
Respuesta de Tim, el 6 dic. 2023
Hi, We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Linda

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Seth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Desiree

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst travel experience by far
Front desK and management was so rude. We did not stay. Parking lot was dark and there was garbage everywhere. Did not feel safe or welcoming. After we decided not to stay we received a rude call from the manager. Would not recommend to anyone
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Richard

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
Not bad for the price
The first room i was given had no power at least the lights werent coming on. They gave me a different room as soon as i said something about it. Not the cleanest place but nothing bad enough to not stay there.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Joseph

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting - Dirty - Very Poor Service
Terrible. No one was ever at the front desk. Rain the bell 8 times, pounded on the door. Took 3 phone calls to get anyone. Room was disgusting and dirty. Garbage left over from who knows when. Wasn’t even the same type of room I originally reserved. Bathroom was disgusting and dirty. Floor dirty, unswept. Carpet looked like it hasn’t been cleaned in decades. Overall the worst hotel/motel I have ever stayed at.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

John

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They told me when I arrived that they were overbooked and weren't all that gracious about it. Like it was my fault. Because of that, I had to spend $50 more for a room in another property.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Allen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Needs lots of repairs
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very unsatisfactory. Would not suggest this hotel.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Ken

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

4/10 Malo

Robert

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was clean and acceptable for the price. The stairs were difficult for senior citizens like us. There was a musty odor in the stair well and the property needed major upgrade/renovation. This was listed as 3 star which was way over rated
Se hospedó 3 noches en octubre de 2023

2/10 Terrible

Chuanping

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A terrible stay
A terrible stay. It was dirty, there were cobwebs on the door frame and the carpet was dirty. The refrigerator was broken, very noise and didn't work at all. Is was said to include breakfast, but there was nothing except three or four donuts that had been there for who knows how long. So horrible. I will never stay there again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Chuanping! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ava

2/10 Terrible

A.

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
This motel is filthy
This motel is filthy. It looked and smelled as if it hadn't been cleaned in years. I almost went and slept in my car. Absolutely disgusting.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Guest! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

10/10 Excelente

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Robert! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Ava

6/10 Aceptable

Destiny

Viaje familiar
Le gustó: Servicio y personal
Our room was damp. The floors were wet and our refrigerator didn't work.
Se hospedó 4 noches en septiembre de 2023

6/10 Aceptable

Dan

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Dan! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Ava

6/10 Aceptable

Patti

Viaje familiar
No le gustó: Condiciones de la propiedad
Would not recommend
I resent reserved a room and an hour later told it was not an available. Also told a refund will take six days for the difference. Check in person was sick and would also be setting up the breakfast for the next day. We did not do the breakfast. Fridge in the room did not work
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Susan

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I think the health department or state needs to check this plce out. The floors were so dirty I had to put clean socks on to put my shoes on. The carpet felt like it was full of sand. There was a pair of slippers under one bed from a previous tenant, goes to show how well the rooms are cleaned. Would recommend bull dozing down it was so bad!
Se hospedó 2 noches en septiembre de 2023

4/10 Malo

Robin, Mesa

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When we arrived the person in the office was in another room and we never saw her. The housekeeper person came to help us but the office door was locked. All in all horrible room, dirty and used towels and soap in bathroom. Stained floors and trash outside our room.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Steven

No le gustó: Limpieza y condiciones de la propiedad
We found hair in the bed, holes in the carpet, overall unpleasant .
Se hospedó 1 noche en agosto de 2023
Respuesta de Noah, el 12 sept. 2023
Hi, Steven! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

2/10 Terrible

James Brian

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Do not stay at this hotel. There are cheaper or similarly priced hotels that do not feature peeling paint, rotting wood, and disabled vehicles without license plates sitting in the parking lot. When I pulled up I realized the pictures must have been taken more than a decade ago and with a favorable filter. Don't waste your money. Go to the AmericInn down the street.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Barbara, el 12 sept. 2023
Hi, Brian! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Ann

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We left got another hotel looks like a drug den
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maria, el 12 sept. 2023
Hi, Ann! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

4/10 Malo

Bindu

Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
We are sorry to disappoint you, Bindu! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

8/10 Bueno

Frances

Se hospedó 1 noche en agosto de 2023
Respuesta de Maria, el 12 sept. 2023
Hi, Frances! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Maria

8/10 Bueno

Donna

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxing visit
Nice hotel, a little dated, we were told that at booking. Comfortable and pleasant.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Thank you for rating us with such awesome words, Sharon! We will strive to keep up with your expectations always. Regards, Ava

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Older hotel that seems to be undergoing a renovation. The interior is better than the exterior.
Se hospedó 1 noche en agosto de 2023
Respuesta de Barbara, el 12 sept. 2023
Hi! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

4/10 Malo

Ronald

Se hospedó 1 noche en julio de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Ronald! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava

6/10 Aceptable

M

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
No breakfast,bed comfortable,strong perfume smell
Although we were shown the breakfast room when we arrived it was not open in the morning for breakfast. Luckily the gas station next door had not too bad coffee available. Bed was quite comfortable and clean. No smoke alarm and lights dimmed when we plugged charger in. No hangers to hang clothes. Window opened enough to let fresh air in since there was an overwhelming perfume smell. Floor felt sticky. Good that pets were allowed. Reason we chose this hotel. Was nice to be able to back car up almost to room entrance to unload pets.
Se hospedó 1 noche en agosto de 2023
Respuesta de Dewi, el 12 sept. 2023
Hi, M! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi.

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thanks!
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Timothy! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ava

4/10 Malo

James

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property not maintained. Damage to walls in bathroom. Horrible shower, no lighting, TV difficult to work. Wifi barely worked. Dirty floor carpeting. Odd smell to bed-spread. Outside there was a smell of animal decay close by. Normally I can with stand alot. I was there a week an not once was there cleaning staff nor was anything replenished. I had to go ask for things.
Se hospedó 6 noches en julio de 2023

2/10 Terrible

Denise

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The place looked terrible & that’s all I have to say. Would NOT recommend that place to anyone.
Se hospedó 3 noches en agosto de 2023
Respuesta de Ava, el 13 sept. 2023
Something like this should not have happened, Denise! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

4/10 Malo

Curtis

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The unit we stayed in needed cleaning and the security door needed to be fixed.
Se hospedó 1 noche en agosto de 2023
Respuesta de Maria, el 12 sept. 2023
Sincere apologies, Curtis! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Maria

2/10 Terrible

Ken, Howell

Viaje familiar
Hi
Se hospedó 1 noche en julio de 2023
Respuesta de Ava, el 13 sept. 2023
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

10/10 Excelente

Derek

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Barbara, el 12 sept. 2023
Pleased to hear your kind words of gratitude, Derek! We are going to do our best to never fail to impress you every time. Regards, Barbara

4/10 Malo

Nicole

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Nicole! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

Brandon

No le gustó: Limpieza y condiciones de la propiedad
Made the reservation on Expedia, but when I went to the desk to check in I was told there were no rooms available. I did not stay here, but the place looked horrible. Instead of feeling as though I was in a small town in MI, the place looked like run down Detroit.
Se hospedó 1 noche en julio de 2023
Respuesta de Maria, el 12 sept. 2023
Sorry for the hassle you faced, Brandon! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Maria

2/10 Terrible

Paul

Se hospedó 2 noches en julio de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Paul! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very peaceful with an amazing sunrise.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Michelle

Viaje con mascota
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Don’t have enough lights in the room n the shower is horrible .
Se hospedó 1 noche en julio de 2023
Respuesta de Ammy, el 29 jul. 2023
Hi, Michelle! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.