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Opiniones de Sofitel Istanbul Taksim

5 out of 5
Sofitel Istanbul Taksim
Gumussuyu Mah, Siraselviler Cad No 13, Istanbul, Istanbul

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 118 de 190 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 29 de 190 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 190 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 190 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 190 opiniones" "

8.8/10

Limpieza

8.4/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ANGEL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Respuesta de Atil SERAN, el 29 dic. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Voy mucho a Istambul por trabajo , esta ves decidí cambiar de hotel y me arrepiento Muy mal servicio del personal
Se hospedó 2 noches en octubre de 2022
Respuesta de Engin ALPER, Assit. Front Office Manager, el 9 dic. 2022
Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bueno

gabriela

Se hospedó 1 noche en marzo de 2022
Respuesta de Engin ALPER, Assit. Front Office Manager, el 31 mar. 2022
Dear Guest, Warm greetings from Sofitel Taksim Istanbul. Thank you very much for your responses to our survey about your recent visit to the Sofitel Taksim Istanbul. Looking forward to see you again here at Taksim.

10/10 Excelente

Carmen del Pilar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio y amabilidad de la gente del hotel
Se hospedó 2 noches en noviembre de 2021
Respuesta de Mehmet Yavuz , el 27 nov. 2021
Dear Guest , We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Yavuz Rooms Division Manager

8/10 Bueno

PETER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2021
Respuesta de Mehmet Yavuz , el 13 nov. 2021
Dear Guest , We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Yavuz Rooms Division Manager

8/10 Bueno

Clarke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Ertugrul Erduran, el 3 may. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 Bueno

Clarke

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great looking hotel with a comfortable living space. Very easy walk (1min) to central tourist area. Felt very safe with hotel security at all entrances. Cons: hallway periodically had a funky odor, bar area is not really a bar. Room was hot A/C could not always keep up. I would stay again.
Respuesta de Ertugrul Erduran, el 3 may. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

2/10 Terrible

paolo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Ertugrul Erduran, el 30 abr. 2024
Dear Paolo Tosolini,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Excelente

Fatih

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Freundliche Mitarbeiter, Zimmer groß, modern und sauber, top Lage. Wir würden jederzeit wieder kommen.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ertugrul Erduran, el 7 abr. 2024
Dear Fatih,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 Bueno

Nikoloz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Ertugrul Erduran, el 7 abr. 2024
Dear Nikoloz,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Excelente

simon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Ertugrul Erduran, el 14 mar. 2024
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Simon

Se hospedó 1 noche en febrero de 2024
Respuesta de Ertugrul Erduran, el 25 mar. 2024
Dear Mr. Simon,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Excelente

Aamna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exellent stay from beginning to end. Got a lovely suite upgrade, the extra space with a toddler was very helpful. Great service throughout the hotel, beautiful spa
Se hospedó 5 noches en febrero de 2024
Respuesta de Atil SERAN, el 4 mar. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of front Office

10/10 Excelente

Malik

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Très belle chambre
Se hospedó 2 noches en febrero de 2024
Respuesta de Atil SERAN, el 17 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERAN Director of front Office

10/10 Excelente

MUGABO

Le gustó: Condiciones de la propiedad
It is in the city center
Se hospedó 3 noches en febrero de 2024
Respuesta de Atil SERAN, el 17 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERAN Director of front Office

10/10 Excelente

CARLOS, SAN JUAN PUERTO RICO

Se hospedó 3 noches en enero de 2024
Respuesta de Ertugrul Erduran, el 25 mar. 2024
Dear Mr. Carlos,We very much appreciate your review regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Excelente

abdelsalam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Atil SERAN, el 13 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of front Office

10/10 Excelente

Saad

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet, and perfect staff
Se hospedó 8 noches en diciembre de 2023
Respuesta de Atil SERAN, el 15 ene. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Excelente

Rozina

Se hospedó 4 noches en enero de 2024
Respuesta de Atil SERAN, el 15 ene. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Excelente

Theresia de

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Mooi hotel...personeel zeer vriendelijk en behulpzaam. Ontbijt en avond eten is goed. Dik tevreden. Alleen betreft de kamer dik onvoldoende Overal stof...badkamer vies overal haren op de grond van de vorige gasten. Wij zijn er 5 dagen geweest.. de kamer is in de 5 dagen niet gestofzuigd..badkamer niet schoongemaakt. Jammer voor een 5 sterren hotel. Verder een top hotel op een mooie locatie.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Atil SERAN, el 15 ene. 2024
Dear Theresia,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of Front Office

8/10 Bueno

Chiew Kwong

Se hospedó 4 noches en diciembre de 2023
Respuesta de Atil SERAN, el 15 ene. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Excelente

Hamza

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sofitel is situated centrally in Taksim square and allows accessiblility in walking all around Taksim square to Galata Tower. Kaan, the concierge person is very knowledgeable and a great guide for all types of travelers.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Atil SERAN, el 15 ene. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Excelente

Kamar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de Atil SERAN, el 29 dic. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Bobby

Se hospedó 4 noches en noviembre de 2023
Respuesta de Atil SERAN, el 29 dic. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Adem

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Direkt am Taksimplatz, super Unterkunft. Metro Station sehr schnell erreichbar. Hotel und Zimmerausstattung top modern und in sehr gutem Zustand. Saubere und sichere Zimmer. Sehr zuvorkommendes Personal.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Atil SERAN, el 29 dic. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

6/10 Aceptable

Anas

Viaje en grupo
No le gustó: Servicio y personal y servicios
Service quality went down in general compare to 2022, the room was not clean when I checked in, the coffee machine was out of service, I have been ignored when I request for change it, some stuff were rude but most were friendly.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Atil SERAN, el 29 dic. 2023
Dear Mr.Anas,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Aylin

Se hospedó 7 noches en noviembre de 2023
Respuesta de Atil SERAN, el 29 dic. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Nizar

Se hospedó 4 noches en noviembre de 2023
Respuesta de Atil SERAN, el 29 dic. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Müge

Se hospedó 1 noche en noviembre de 2023
Respuesta de Atil SERAN, el 29 dic. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

CHENG-CHU

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
乾淨方便友善的酒店
地點方便逛街或到新區景點。 Superior room 夠大而且服務好。最棒的是早上班到達，約10點多就讓我們三個房間都checkin。
Se hospedó 2 noches en noviembre de 2023
Respuesta de Atil SERAN, el 14 nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Diana

Se hospedó 3 noches en octubre de 2023
Respuesta de Atil SERAN, el 14 nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

8/10 Bueno

Juan Carlos

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
The hotel is great but not the service, the service it’s not 5 stars corresponds at 3 stars.
Se hospedó 3 noches en octubre de 2023
Respuesta de Atil SERAN, el 14 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of the Front Office

2/10 Terrible

Huda

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my worst experience so far! I booked for 8 days there and for the 5 nights they let me sleep in the bottom floor bedrooms, there was so much noise and I kept thinking someone is gona come in! I asked for a one bed and they gave me two stuck together aftwe I paid for a one bedroom and then he also said in check in “that elevator is only for higher members booked suits we have another elevator that goes to the normal rooms you booked in and that was by the side door next to the cleaners stuff room. I also meet some confusing staff when we call the downstairs and one person says one thing and the other says another! I paid $400 aud per night! That’s not cheap and to be treated like that and be not cared for as much as what I saw them doing to others is embarrassing and unfair! Save your money and don’t book this hotel!
Se hospedó 9 noches en octubre de 2023
Respuesta de Atil SERAN, el 23 oct. 2023
Dear Mr/Mrs Huda,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Syed

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stylish hotel in Taksim close to all
Very stylish hotel in the heart of Istanbul. Walking distance to many famous spots including galata tower. The staff was very helpful and accomodating and lenient with late checkout. I will def stay here again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Atil SERAN, el 19 oct. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Director of the Front Office

4/10 Malo

Zeki

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Atil SERAN, el 19 oct. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Marta

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastico
Se hospedó 3 noches en septiembre de 2023
Respuesta de Atil SERAN, el 5 oct. 2023
Dear Marta,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

najwan simri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
*
Se hospedó 5 noches en septiembre de 2023
Respuesta de Atil SERAN, el 5 oct. 2023
Dear Najwan Simri,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

6/10 Aceptable

FARHANA A

Viaje familiar
Le gustó: Limpieza
Over priced
I booked a suite, but it was seriously over priced. Room was inconvenient, unnecessarily decorated , living area was full of furniture bit difficult to walk .
Se hospedó 1 noche en septiembre de 2023
Respuesta de Atil SERAN, el 21 sept. 2023
Dear Farhana,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

8/10 Bueno

Rana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff at Sofitel upgraded us to a better room
Se hospedó 1 noche en agosto de 2023
Respuesta de Atil SERAN, el 21 sept. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Ravinder

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a lovely stay at the Sofitel Taksim. All the staff were very helpful and courteous. We would like to especially thank Kaan (concierge) for great recommendations. He is very knowledgeable and a great asset to Sofitel.
Se hospedó 4 noches en agosto de 2023
Respuesta de Atil SERAN, el 21 sept. 2023
Dear Ravinder,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

2/10 Terrible

David, North Hollywood

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
I travel frequently and this property is definitely not a 5 star. Upon arrival Arman at front desk checked us in. I let him know that we were staying there for our 5th year anniversary and he told us that the hotel had upgraded us to a “Luxury suite”. We were pleased and I gave him $20 American Dollars tip as our appreciation which is a lot of money in Turkey. Upon walking in the room, we looked out at we literally had the view of a sling dog building’s roof. I have a picture which I can’t post here. We complained and were told that currently they were sold out and for us to wait a day. My lady checked online and noticed all types of rooms were still available which means they lied. Next day I kept calling Arman and he kept brushing me off so I went to front desk and asked for the manager and after waiting about 7 minutes Salim came out and I expressed my concern, he rolled his eyes and said but we have you the luxury room and I showed him a picture of our view and said that is luxury about this. Anyways he didn’t do anything g for us and made us keep the same ugly room. I have stayed in Sofitel at several countries. Issue is not the hotel it’s its employees they have there. Arman and Salim need to work at a motel not Sofitel.
Respuesta de Atil SERAN, el 21 sept. 2023
Dear David,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Sameeh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect
Se hospedó 4 noches en agosto de 2023
Respuesta de Atil SERAN, el 20 ago. 2023
Dear Guest,Thank you very much for your great points shared.Best Regards,Atil SERANDirector of the Front Office

2/10 Terrible

Nicole

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I highly recommend not staying at this property. They lack customer service and are rude to their guest. I had an issue with guest service walking into my room as I’m naked and when Im yelling at the guy to get out he’s still there talking to me. I went to the front desk to let them know and they said they follow up never did when I brought it up again they had forgotten and nothing was ever resolved
Respuesta de Atil SERAN, el 20 ago. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Excelente

Joe

Se hospedó 2 noches en julio de 2023
Respuesta de Atil SERAN, el 21 sept. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

4/10 Malo

Shahriar

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en junio de 2023
Respuesta de Atil SERAN, el 12 jul. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

10/10 Excelente

CHABANE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
the staff is nice and welcoming, i had a nice stay.
Se hospedó 2 noches en junio de 2023
Respuesta de Atil SERAN, el 12 jul. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

8/10 Bueno

Abdulrahman

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Shop
Se hospedó 1 noche en junio de 2023
Respuesta de Atil SERAN, el 19 jun. 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Atil SERAN Director of Front Office

10/10 Excelente

Umberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ottima esperienza.
Se hospedó 2 noches en junio de 2023
Respuesta de Atil SERAN, el 19 jun. 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Atil SERAN Director of Front Office

10/10 Excelente

Amine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bien 👍
Se hospedó 1 noche en junio de 2023
Respuesta de Atil SERAN, el 12 jun. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

6/10 Aceptable

Mohamed

Le gustó: Servicio y personal
Se hospedó 3 noches en mayo de 2023
Respuesta de Atil SERAN, el 12 jun. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director