Caja de seguridad en la habitación y cortinas blackout

Opiniones de Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
1890 Highway 45 Byp, Jackson, TN

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 68 de 411 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 94 de 411 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 83 de 411 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 71 de 411 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 95 de 411 opiniones" "

6.0/10

Limpieza

7.0/10

Servicio y personal

4.8/10

Servicios

5.6/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Edilberto

Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 6 sept. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 Malo

Johny

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ofrecen un servicio y luego cuando llega no tiene ese servicio y muy mala atencion
Respuesta de Manager, el 7 ene. 2023
Hello Johny, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Aceptable

Alex

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 5 noches en octubre de 2021
Respuesta de Manager, el 29 mar. 2022
Hello Alex, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a very nice property.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Carol,We appreciate your positive feedback on our property. We strive to provide a pleasant experience for all our guests. Thank you for acknowledging our efforts to maintain high standards.

10/10 Excelente

Caren

Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Caren,We appreciate your feedback and regret to hear your experience did not meet expectations. If you would like to discuss your stay further, please contact our management team directly. Your comments are valuable in helping us improve our services for all guests.

2/10 Terrible

Grace

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 17 abr. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 Excelente

Luis

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 3 abr. 2024
Hello Luis,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another outstanding stay!

8/10 Bueno

Laquentin

Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 14 abr. 2024
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

6/10 Aceptable

Journey

No le gustó: Limpieza y condiciones de la propiedad
!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 18 mar. 2024
Hello Journey, We appreciate your feedback and regret to hear about the issues you encountered during your stay. We encourage you to reach out to our management team directly to discuss your concerns further. Your experience is important to us as we strive to enhance our guests' satisfaction.

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the price this is an excellent motel. This is my second stay here and have not been disappointed yet. breakfast needed to add water as an option to drink.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Carol,We are delighted to hear that you enjoyed your second stay with us at our motel. Your feedback regarding the breakfast options is valuable to us and will be passed on to our team for consideration. We appreciate your loyalty and hope to welcome you back for a third stay in the future.

8/10 Bueno

Laquentin

Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 25 mar. 2024
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Hardy, Columbus

Viaje familiar
No le gustó: Servicios
Nothing
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 27 feb. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 Aceptable

Rachel

Viaje en pareja
No le gustó: Servicios
The property doesnt clean the rooms everyday. We have to grab our own new Towels from reception. Breakfast was ok for grab and go. Location is close to everything dining, bars, hwy. The front desk gave us a hard time checking in because I had called the day PRIOR that i was going to check in LATE after midnight because my flight is arriving at 1130 from Nashville. My flight got delayed and ended up getting to the hotel passed 4am. They were calling to tell me id risk losing my reservation if i dont get there soon. Close to 5am i was too tired to deal with their BS luckily they still honored my reservation but didnt need the hassle. This place is very conveniently located near many restaurants and clubs. But can be a little more cleaner with the suites.
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager, el 16 feb. 2024
Hello Rachel,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our housekeeping services are currently modified due to COVID-19, but we appreciate your understanding in grabbing the new towels from reception. We're glad to hear that you found our location convenient and enjoyed our grab and go breakfast. We apologize for any confusion during your late check-in, but we're glad we were able to honor your reservation. Your comments about cleanliness have been noted and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jasmine

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rude staff
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 16 feb. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

8/10 Bueno

Edward

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good attentive staff. Simple facilities but met our needs. Thanks for a good night to help us on our way.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 4 feb. 2024
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Ashley

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing and the front desk lady is rude , wants to call people kids stupid. I dont recommend this place at all and their wifi is awful and you cant eat breakfast in the room but u can eat lunch and dinner. Dont make no sense
Se hospedó 6 noches en enero de 2024
Respuesta de General Manager, el 2 feb. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

8/10 Bueno

Sherry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Why your money go up on stay high rice or pop up on oool why the price go up on the rooms
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 25 ene. 2024
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The staff was nice but the beds and bathroom was dirty I had to switch rooms 3 times. The showers was extremely dirty and it was hair and stains on the bed from the previous person that was in the rooms 2 of the rooms I was in the door either wouldn’t close of lock from the inside or out
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 Excelente

Sherry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 21 ene. 2024
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No towels
We arrived at 2 am to find out there were no towels, bathmat, or wash clothes. We tried calling front desk to get some noone never answered. We said screw it and just went to sleep. Woke up at 6 tried calling again to get towel. Still no answer. I walked over to the office to get towels and everything else. Male front dresk guy sat there and argued with me for 5 mins saying there are towels in the room. Then proceeded to ask me 5 times to follow me back to the room to see if there are towels. Told him no every time husband is asleep in the room.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 20 ene. 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We understand the frustration of not having the amenities readily available and for the lack of response from our front desk staff. Your feedback will be shared with our team to ensure improvements are made. We appreciate your understanding and apologize that we were unable to address the issue in a timely manner.

2/10 Terrible

Laura

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 13 ene. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 Aceptable

Peggy

Viaje en pareja
Coffee maker did not work water was hot
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 10 ene. 2024
Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.

4/10 Malo

Desmond

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Convenient
The nite stay was nkt as good as we expected, outside was cold and inside the room for the whole nite wirh the heater on max, the room was still cold when we check out
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Kerrie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty rooms
The sèrvice was slow. The room was had a smell and the couch was stained severely. Didnt want to take a shower due to it not looking very clean. Bed was so uncomfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Kerrie, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please contact our management team directly.

6/10 Aceptable

David

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Lots of kids in room next to me very loud.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello David, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noise levels during your stay. Our team is committed to maintaining a peaceful atmosphere for all guests. We appreciate your feedback and will address this with our staff to ensure a more enjoyable experience for our future guests.

10/10 Excelente

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 30 dic. 2023
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Joan

No le gustó: Limpieza, servicios, condiciones de la propiedad
Because the building was located on a busy hwy the noise and the vibration from the heavy trucks made the entire place unacceptable. There were also bugs (cockroaches) in the room. Gross. I could not stay in that place and ended up sleeping in my car. Awful night! They would not refund the money paid for the room. I was only there for 1 1/2 hours.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 30 dic. 2023
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

8/10 Bueno

mariam

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Right off highway, it was good passby one night stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello mariam,Thank you for choosing our hotel for your recent one-night stay. We appreciate your feedback and are pleased that our convenient location near the highway was suitable for your needs. We hope you had a comfortable stay and look forward to welcoming you back in the future.

4/10 Malo

Curry

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The first room non-smoking room were were given smelled of smoke. The second had cigarette burns on the bed spread and toilet seat, the outlets showed signs of previous electric bursts, and the couch and bathtub were covered in stains. Had we not already paid and driven 12 hours earlier that day, I would have chosen to not stay there. The fifteen dollar per deposit was also not clear at the time of reservation but I take fault with Expedia for that.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 20 dic. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 Excelente

Des

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 13 dic. 2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed could be more comfortable. A little lumpy. But for the price, doable. No complaints.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 11 dic. 2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 12 dic. 2023
Hello Mary,Thank you for your recent stay at our hotel. We are delighted to hear that you had a positive experience during your time with us. We look forward to welcoming you back in the future.

4/10 Malo

Beverly

Viaje en grupo
Room was not very clean And cigarette burns on the floor and bed covers
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 8 dic. 2023
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Sandra

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Beds & pillows are terrible. Would habe been better off sleeping on the floor
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 Aceptable

Frances

Viaje en pareja
Front desk clerk polite Bathroom needs repair as toilet top cracked, sink cracked bathroom door warped and needs replacing and bathroom ceiling peeling paint. Easy access to restaurants, gas and getting on/off the highway.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Frances, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our front desk staff. We apologize for the inconvenience you experienced with the bathroom facilities. We have shared your concerns with our maintenance team for their immediate attention. It's great to hear that you found our location convenient for accessing restaurants, gas stations, and the highway. We hope to have the opportunity to welcome you back in the future.

4/10 Malo

Roberto

Viaje con mascota, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Room was so dirty with bugs, staff refused to change us rooms? Because I didnt book directly through them? I showed them pictures and all they said was sorry??? I asked fir cleaning supplies to at least wpie down my self.....very bad! Im glad i had lysol with me, I will be calling hotesl.com so they can remove them from their site! Their rooms are not clean like the pictures??
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Roberto, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Aceptable

Ken

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 1 dic. 2023
Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.

6/10 Aceptable

Bill

Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 12 nov. 2023
Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.

8/10 Bueno

Leonard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Choice for Price
Safe and perfect choice if looking for no frills, economic place to sleep for the night.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 19 oct. 2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.GMBobby Patel.

6/10 Aceptable

Roger

Le gustó: Limpieza y servicio y personal
Good value for the price
Se hospedó 1 noche en octubre de 2023
Respuesta de Bhavin Patel, el 18 oct. 2023
Dear Guest, Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay. GMBobby Patel.

4/10 Malo

Fred

No le gustó: Limpieza
Sheets had stains nasty !!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 13 sept. 2023
Hello FredI am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.,

10/10 Excelente

Johnnie

Le gustó: Limpieza
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 12 sept. 2023
Hello Johnnie,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

6/10 Aceptable

Charity, Pinon

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The staff was awesome, excellent customer, they were in training, great people. Lighting in parking lot was terrible and too many shady people walking around. Did not feel safe. Room was decent, broken and missing handles, no iron. Too pricey for that stay. Breakfast was not what I thought we were going to get.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 10 sept. 2023
Hello Charity,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Neveragain staying here
Bathtub was dirty towels were dirty wifi didn't work, beds was uncomfortable. And there were a lot of activity going on outside. No breakfast pool wasn't open
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 4 sept. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 Malo

Kendra

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
They didn’t clean room or change linen whole time I was there. Also didn’t bring us new towels Or wash clothes They was nice people But they could Do better
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 30 ago. 2023
Hello Kendra, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

4/10 Malo

Rick.

Viaje familiar
No le gustó: Servicios
Bed was hard and very uncomfortable. Little or no water pressure for a good shower. Will not be back.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 14 ago. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Sheila

No le gustó: Servicio y personal y servicios
Waited 15 minutes for someone to finally check me in. No paper towels in Lobby public bathroom. Only enough shampoo and conditioner for 1 person and there are 2 of us. No ashtray in the King Size Bed SMOKING ROOM we reserved. And, ROACHES, ROACHES, ROACHES!!!! FRANKLY, I was rather upset and shocked about the way things have been so far. Rest of trip, still waiting to be determined.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 3 ago. 2023
Hello Sheila, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Kayla

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 30 jul. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Donnie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Probably the worst hotel I’ve ever seen
Se hospedó 9 noches en julio de 2023
Respuesta de General Manager, el 23 jul. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 Terrible

Boyd

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We checked in to the property and within 3/4 of an hour we checked out. The place was totally unsatisfactory. I understand that I will be charged for the first night but beyond that I will expect a full refund. I suggest that Expedia do a hell of a lot better research and vetting of a property before you list it. Bad on you.
Se hospedó 4 noches en julio de 2023
Respuesta de General Manager, el 20 jul. 2023
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!