Hola Alejandrita! Gracias por tus comentarios. Realmente aprecio que me hayas llamado la atención sobre esto. Estamos investigando este problema y esperamos resolverlo de manera rápida y precisa. Usaremos los comentarios para mejorar y asegurarnos de que esto no vuelva a suceder.

We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to improving our services. Please feel free to reach out to us directly so we can work to make things right. Thank you for choosing our hotel.

Hi Jesse,Thank you for bringing this to our attention. We’re sorry you had a bad experience. We strive to provide the best service to our guests, but we fall short of the same sometimes. We hope you will see the improvement and enjoy your time with us.

Hi Rosaura. Thank you for your feedback. I really appreciate you bringing this issue to my attention. We are looking into this issue and hope to resolve it promptly and accurately. We will use the feedback to improve and ensure this doesn’t happen again.

Hola Francisco,Lamentamos que su visita con nosotros haya sido tan mala. Nos esforzamos por dar la mejor experiencia posible a todos nuestros huéspedes. Que nos llamen la atención nos permite crecer y mejorar en múltiples áreas. Estaremos investigando el (problema) y gracias por informarnos sobre esto.

Thank you for staying with us, we will look into these issues. Please come again.

Hi Daniela we are sorry that you didn't like your stay. We appreciate your feedback since it allows us to work on things we can do better. Can you be specific about your experience with us? Thank you!

Hi Carmen! We appreciate your feedback but upon checking, you did not show up on the date you were supposed to check-in. You were very much aware of the policies for cancellation of reservations because an email was sent to you and you agreed to the terms and conditions.

Thank you so very much for staying with us and please come again.

Thank You so much!

Thank you for your business and review maybe next time we will obtain a 10/10 review.

We're deeply sorry for the unpleasant experience, and we genuinely value all your feedback. As ensuring the safety of our guests and delivering better service is our utmost priority, we diligently investigate the concerns raised. Thank you for choosing to stay with us.

Thank you for the perfect rating! We're delighted to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you again soon for another excellent experience!

Thank you for reaching out and bringing this to our attention. We apologize for any inconvenience caused by the delay in processing your deposit refund. Could you kindly provide us with your booking details via private message? This will allow us to promptly update you on the status of your refund and address any concerns you may have. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to rectify this situation.

We sincerely apologize for the inconvenience and discomfort you experienced during your recent stay with us. Your feedback is extremely important, and we are deeply concerned to hear about the issues you encountered. Our team is working diligently to implement measures to ensure a clean and pleasant environment for all our guests. Thank you for bringing these issues to our attention.

We sincerely apologize for any inconvenience caused and greatly value your feedback. Ensuring our guests' safety and providing exceptional service are our top priorities, so your input is invaluable to us. Rest assured, we will investigate this matter thoroughly and strive to make necessary improvements going forward. Thank you for choosing to stay with us.

We sincerely apologize for the issues you experienced during your stay. Your feedback is essential for us to address these concerns and improve our services. Please know that we are taking immediate steps to rectify the issues with cleanliness and amenities to ensure a more pleasant experience for all our guests. Thank you for choosing to stay with us.

We apologize for the oversight regarding your room preference. Your satisfaction is important to us, and we appreciate your understanding. Thank you for bringing this to our attention and for staying with us.

Thank you for your review and positive feedback! We appreciate your support and are glad you had a great experience overall. If there are any areas where we can further improve and earn a 5-star rating from you next time, please feel free to let us know. We value your input and look forward to welcoming you back for an even better stay. Thank you again for choosing us!

Thank you for taking the time to provide us with your positive rating. We value your input and are constantly striving to improve our services. Is there anything specific you would recommend to enhance your experience with us? Your insights are invaluable to us as we work towards providing an even better experience for our guests. Thank you for staying with us!

Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!

Thank you for your feedback! We're glad to hear that you enjoyed our comfortable beds and shampoo. We appreciate your suggestion regarding the coffee machine in the room, and we'll definitely take it into consideration for future improvements. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to welcome you back soon!

Thank you for bringing your concerns to our attention, and we sincerely apologize for any negative interactions you experienced with our staff. Providing excellent customer service is a top priority for us, and we regret that we fell short of your expectations.Your feedback is valuable, and we take it seriously. We will address this matter internally to ensure that our team consistently delivers a positive and respectful experience to all our guests.We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.

On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

Your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? We'd love to hear from you. Thank you for staying with us.

thank you very much for your comments and we will continue to work to improve.

On behalf of our team, thank you for the positive rating. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

Your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? Please DM us; we'll do our best to make things right. Thank you for staying with us.

Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for giving us the opportunity to serve you.

Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

Dear Elizabeth, Thank you for taking the time to leave us a review. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services. Thank you for staying with us.