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Opiniones de Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 out of 5
Southbank Hotel by Marriott Jacksonville Riverwalk
1515 Prudential Dr, Jacksonville, FL

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 530 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 217 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 108 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 82 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 69 de 1006 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Patricia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
5*
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 26 mar. 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your time here at the Southbank hotel. We appreciate your comments and survey score.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon, safe travels.Sincerely,Clifton Martwick JrAssistant Front Office ManagerSouthbank by Delta Marriott

10/10 Excelente

Walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Maryam, el 19 dic. 2023
Thank you for taking the time to review our hotel. We are dismayed to hear about your negative experience, but we appreciate the feedback and will use it to do better in the future.

4/10 Malo

adrian

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Esf
Se hospedó 2 noches en noviembre de 2023
Respuesta de Maryam, el 8 dic. 2023
Thank you for taking the time to review our hotel! We are so happy to hear from you, and hope to see you again should you return to Jacksonville.

8/10 Bueno

Fernando

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property good service and quite area
Se hospedó 3 noches en septiembre de 2023
Respuesta de Front Desk, el 1 oct. 2023
Thank you for the kind words, Please do not hesitate to contact us directly if you have any questions or concerns

10/10 Excelente

Ayary

Se hospedó 2 noches en agosto de 2023
Respuesta de Maryam, el 12 sept. 2023
Thank you for your feedback!

10/10 Excelente

Floriberto

Se hospedó 1 noche en junio de 2023
Respuesta de Guest Services, el 10 jul. 2023
Dear Floriberto, Thank you so much for the rating! We look forward to seeing you again very soon!

8/10 Bueno

Leduan

6/10 Aceptable

Fernando

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
Personal profesional y colaborativo. Inseguro la periferia del hotel
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Mario

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Excelente
Se hospedó 2 noches en septiembre de 2022
Respuesta de GM, el 17 sept. 2022
Dear Mario, Thank you for the excellent review! We hope you will return again soon.

10/10 Excelente

Mario

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel , muy bonito. Buena ubicación.
Se hospedó 2 noches en mayo de 2020
Respuesta de April, el 12 jul. 2020
Mario, Thank you so much for taking time to review our property! We are so very pleased you enjoyed your stay. We hope to see you again soon! Thank you, Southbank Hotel-Jacksonville Riverwalk

8/10 Bueno

Ronald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice location staff was very helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de DJ, el 24 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Zachary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 22 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

4/10 Malo

Jeff, Miami

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The carpet in the hallway and room was very dirty, service was subpar, and the restaurant was less than desirable.
Se hospedó 2 noches en febrero de 2024
Respuesta de DJ, el 22 abr. 2024
Thank you for your feedback, i will share your message with out housekeeping leadership and executive chef.

10/10 Excelente

Lashay

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was amazing, the food n drinks was great,The room view was absolutely stunning over all extremely satisfied trip
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 20 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

2/10 Terrible

Elizabeth, Gulf Breeze

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We prepaid for a king river view room. Upon arrival we were put in a double, no view. We were moved to a king, no view. I called Marriott and contacted Expedia. Shower door trapped guest in shower. Housekeeping accessed room (not to clean). Sun am housekeeping tried to key in room repeatedly. Room was never serviced. I am frustrated with Marriott and Expedia
Se hospedó 2 noches en abril de 2024
Respuesta de DJ, el 17 abr. 2024
Thank you for your feedback, i will share your message with the front office team.

10/10 Excelente

Janie D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Other than the exterior! The hotel was was awesome!
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 17 abr. 2024
Thank you for your feedback, we will be going through renovations in may 2024 starting with the exterior. We hope to welcome you again soon!

8/10 Bueno

twylah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 17 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

8/10 Bueno

Sandra

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicios
Nice room and comfy beds but a bit noisy from the bar downstairs. We were on the third floor. My husband couldn’t sleep with all the sounds coming from downstairs.
Se hospedó 2 noches en abril de 2024
Respuesta de Dj, el 12 abr. 2024
Thank you for your feedback, next time you visit us please be sure to request a room away from the lobby area. We will be happy to accomodate you!

10/10 Excelente

Kira

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 12 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Kira

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My husband and I travel a lot throughout Florida and due to the outstanding service at Southbank, we have made this hotel our hub. The bar/restaurant is outstanding thanks to the service provided by Jewel (we seek her out), Dylan, Michael, Kenny, and Zack. Mr. Kameron is a joy to have serve us in the morning for early breakfast. Joelle at the front desk is outstanding, always providing above and beyond service. We know we are in great hands when we see Ms. Joelle and Ms. Valerie leading the front desk. We will continue to make this hotel our hub when traveling thanks to the service provided by this team. The hotel is just off the river walk so the surroundings are beautiful. Thank you to the Southbank team for always making our stays wonderful.
Se hospedó 2 noches en abril de 2024
Respuesta de DJ, el 10 abr. 2024
Thank you so much for your wonderful feedback, this is what we love to hear! i will share your message with each staff member and thank them for their hospitable service.

10/10 Excelente

Debra, Abbeville

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect place to stay for Our Daily's Concert
Se hospedó 2 noches en abril de 2024
Respuesta de dj, el 10 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

6/10 Aceptable

Alicia

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 10 abr. 2024
Thank you for your rating, if you could provide more details to help us improve operations to get a 5 out of 5 rating.

8/10 Bueno

Daneika, Tallahassee

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check-in was very easy, welcoming and accomodating for our family of 4s needs. Room very clean, stocked with coffee, nice view of pool and cute balcony with chairs. Mini fridge, but suprisingly no microwave. Iron, iron board, smart TV. Very soft mattress, not my preference but to each its own. My main bedding issue was all the lumpy pillows which meant the pillows had been washed. Extremely uncomfortable!!! Note expedia says self-parking is $12/night but its actually $16/night. After long day out, it was nice hotel restaurant and bar was still open till 11pm. ONLY downfall was that we waited over an hour for our food order. NCAA mens final four was on TVs there at bar to keep us occupied, but still, we was exhausted so the hour wait just rubbed us the wrong way. Management was very visible which was nice. Very professional approach. Gave refund for 1 item since they didn't have dressing that i ordered hour ago when order was originally placed. Riverwalk the next morning was close by and very beautiful. Overall Southbank is a great hotel, welcoming and caring staff, pleasant room, great location that's close by stadium. Would stay there again, but new pillows are a must!
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 10 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

4/10 Malo

Paula, Lake Worth

No le gustó: Servicio y personal y condiciones de la propiedad
Check-in was quite slow w/ little to no line in front of us. The website clearly marked “Self parking, uncovered lot $12.00.” But upon checking in they informed it was $16 for us to park our own car in a poorly lit, poorly maintained parking lot behind the hotel. As a guest of this hotel one would think they would have a parking space for which you could park a car….FOR FREE. This is not downtown in a high rise parking garage. When we complained the manager said the website wasn’t updated and the $12 rate was not honored!! This hotel is very basic. Coming in after a long drive it was 8:00 and instead of venturing out we decide to grab a drink and a simple burger at the hotel bar. The bartenders were pleasant and fixed a nice old fashioned but we waited for an hour to get a simple burger (supposed to be cooked medium, no onions and cheddar but came charred and well,well-done with pepper jack and onions)!! AN HOUR for a burger and we were one of five people who ordered food! The manager comp’d us the food which was okay, but we were just starving and we just wanted food, as it was if was so charred and barely edible. The lobby furniture was worn out and needed replace but the decor was nice. Our room appeared clean and housekeeping did a nice job. The shower on our first morning was just warm not hot which was not great. The second morning for some reason was better. This hotel is not near too many eating places or any shopping. We won’t be staying at this franchised “Marriott
Se hospedó 2 noches en abril de 2024
Respuesta de DJ, el 7 abr. 2024
Thank you for your feedback, i will share your message with each department leadership team.

10/10 Excelente

Katrin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 10 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Shironda

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff were awesome
Se hospedó 1 noche en abril de 2024
Respuesta de dj, el 7 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Kashonda

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 10 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

8/10 Bueno

Steve

Viaje en grupo, Viaje en pareja
The room was nicely appointed and clean. The check in process seemed slow with only one person at the desk and a line waiting. Breakfast was ok, it’s a buffet. The wait staff was not particularly attentive.
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 7 abr. 2024
Thank you for your feedback, i will address these concerns with the front desk staff as well as the food and beverage staff. again, thank you for choosing our property and providing helpful feedback to improve our operations. We hope to welcome you again soon!

10/10 Excelente

Amri

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de DJ, el 7 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

tajaniqua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My stay was comfortable
Se hospedó 2 noches en marzo de 2024
Respuesta de DJ, el 4 abr. 2024
Thank you for your feedback! We hope to welcome you again soon.

10/10 Excelente

Brandi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely beautiful hotel very clean beautiful rooms and very nice stuff.
Se hospedó 2 noches en marzo de 2024
Respuesta de DJ, el 3 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

RONALD, Miramar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de DJ, el 3 abr. 2024
Thank you for your feedback, we hope to welcome you again soon.

8/10 Bueno

T

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 3 abr. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Stephanie

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
It was nice
Se hospedó 2 noches en febrero de 2024
Respuesta de DJ, el 1 abr. 2024
Thank you for your feedback, We hope to welcome you again soon!

10/10 Excelente

Veronica, KINSTON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place. This was a water taxi stop.
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 29 mar. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Bailey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 29 mar. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Amy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 29 mar. 2024
Thank you for you feedback! We hope to welcome you again soon.

8/10 Bueno

Adam

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 29 mar. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Tabitha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to get to. Close to water. Friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 28 mar. 2024
Thank you for your feedback! We hope to see you again soon.

10/10 Excelente

Denny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
What I expected
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 27 mar. 2024
Thank you for your feedback! We hope to welcome you again soon.

10/10 Excelente

Paula

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice friendly professional staff always a nice stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 26 mar. 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very clean and new inside. Parking could have been more convenient. Overall, an excellent experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 26 mar. 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your time here at the Southbank hotel. We appreciate your comments and survey score.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon, safe travels.Sincerely,Clifton Martwick JrAssistant Front Office ManagerSouthbank by Delta Marriott

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was excellent
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office, el 26 mar. 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your time here at the Southbank hotel. We appreciate your comments and survey score.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon, safe travels.Sincerely,Clifton Martwick JrAssistant Front Office ManagerSouthbank by Delta Marriott

8/10 Bueno

Kate

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff was so nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 26 mar. 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your time here at the Southbank hotel. We appreciate your comments and survey score.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon, safe travels.Sincerely,Clifton Martwick JrAssistant Front Office ManagerSouthbank by Delta Marriott

6/10 Aceptable

Jonathan

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Location of property was ideal for downtown. You can tell this property was another property before it was deemed a Marriot property. The rooms were a little dated and the room that I stayed in, the bathroom by the shower was moldy and in need of repair.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 26 mar. 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your time here at the Southbank hotel. We appreciate your comments and survey score.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon, safe travels.Sincerely,Clifton Martwick JrAssistant Front Office ManagerSouthbank by Delta Marriott

6/10 Aceptable

Shaneka

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Valet parking staff was very nice and prompt. Enjoyed the text for your car app, but didnt like you still had to pay a $16 a night fee even if you dont valet park and opt to self park. Might as well valet for $18 a night. Check in was quick and easy. Booked a King room with a river view. Really could not see the river in the room we were in. Room 302 was clean and quiet. Did not have hot water(lukewarm only) our entire stay. Maintenance came fast when called on our first day and said the whole wing we were on does not get hot water and lukewarm was all that we were able to get. He was very nice and apologic about the water temp. We had the Air conditioner on 68 the whole stay hoping to cool the room and it never really got cold in our room. Room temp was 72 and it was hot and humid outside. Food at the bar was freshly made, tasted really good and seasoned; drinks were great also. The hotel is really convenient to the river walk and downtown. Check out was easy but beware they charge a refundable $50 fee a night for incidentals that's not listed when you book. Overall the stay was good
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 26 mar. 2024
Dear Shaneka,On behalf of the entire hotel team, I want to thank you for sharing about your time here at the Southbank hotel. We appreciate your comments and survey score.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon, safe travels.Sincerely,Clifton Martwick JrAssistant Front Office ManagerSouthbank by Delta Marriott

10/10 Excelente

Diana

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spacious hallway Easy check in and check out Provided crib for infant
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office, el 26 mar. 2024
Dear Diana,On behalf of the entire hotel team, I want to thank you for sharing about your time here at the Southbank hotel. We appreciate your comments and survey score.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon, safe travels.Sincerely,Clifton Martwick JrAssistant Front Office ManagerSouthbank by Delta Marriott

10/10 Excelente

Thomas

Se hospedó 2 noches en marzo de 2024
Respuesta de DJ, el 13 abr. 2024
Thank you for your feedback and choosing to stay with us. We hope to welcome you again soon!

6/10 Aceptable

Karina

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
I felt unsafe because the area is dark and noisy. Probably no good for families with kids.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office, el 26 mar. 2024
Dear Karina,On behalf of the entire hotel team, I want to thank you for sharing about your time here at the Southbank hotel. We appreciate your comments and survey score.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon, safe travels.Sincerely,Clifton Martwick JrAssistant Front Office ManagerSouthbank by Delta Marriott

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de DJ, el 20 mar. 2024
Thank you for your 5 star rating, we really appreciate your feedback! We hope to welcome you again soon.