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Opiniones de Best Western Summerlea

4 out of 5
Best Western Summerlea
GT Road, Near BSF Chowk, Jalandhar, Punjab

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 7 de 23 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 3 de 23 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 23 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 23 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 23 opiniones" "

6.0/10

Limpieza

6.8/10

Servicio y personal

6.8/10

Servicios

6.6/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Priya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 8 noches en febrero de 2024

6/10 Aceptable

Sharnjit

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Strong Moldy smell, broken power plugs, dirty shower and dirty bedspread
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The hotel was old and dated. The pictures make it look nice and new but that is not the case. First night there the toilet was leaking. Maintenance checked it and said nothing was wrong. They sent up housekeeping to “clean” it. Which was a wipe down with a rag. The hotel restaurant has an extensive menu; making it look very good. But when we tried ordering certain items (chicken burger) it wasn’t available. They say they do late night food - not the case. The room windows did not close properly and the traffic noise was pretty annoying. Overall I would not book this hotel again.
Se hospedó 6 noches en marzo de 2023

8/10 Bueno

Arunesh

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

jatinder

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

Ashline, hercules

Viaje en pareja
No le gustó: Servicio y personal
We had gotten the suit which were very spacious, how ever we had to call several times to request for towels. The housekeeping either forgot to leave towels or left only 1 towel . Also there was a disgusting smell every time we turned the water on to wash our hands . Staff needs to smile more, they always seemed very uptight and not friendly. Overall experience was ok but I would not return back to this hotel again .
Se hospedó 4 noches en febrero de 2022

6/10 Aceptable

Cliente verificado

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en abril de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing service I would highly recommend this place.
Se hospedó 1 noche en marzo de 2021

4/10 Malo

Bharat

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not as good!
Been staying here prior to the lock down and most recently last week. In the beginning it was nice as everyone was paying attention maintaining the standards of the place. However, there has been a sure and Steady decline both of the property and its services. Very poor upkeep. Horrible food and very rude staff. Pass on This option and choose another place to stay!
Se hospedó 1 noche en diciembre de 2020
Respuesta de Akash, el 3 ene. 2021
Dear Guest, Greetings From Best Western Summerlea! We thank you for choosing Best Western Summerlea ,Jalandhar as your destination for stay. We are still providing proper attention & maintaining all standards acly the guide line given to the hotels. The main issue is that when we ask you for the missing hanger from the room and that hanger found in your blazer. But again we apologized behalf of our entire team if you feel bad for this. On behalf of our entire staff at Best Western Summerlea we thank you for your business and we hope to see you soon. Warm Regards, Best Western Team

8/10 Bueno

Deepak

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room was very clean.
Se hospedó 4 noches en noviembre de 2020
Respuesta de Akash, el 3 ene. 2021
Dear Guest, Greetings From Best Western Summerlea! We thank you for choosing Best Western Summerlea ,Jalandhar as your destination for stay. We are glad that you have liked our services. Your appreciation of the efforts that we put in everyday to make our guests happy goes a long way to motivate us to work harder to achieve the highest levels of guest satisfaction. On behalf of our entire staff at Best Western Summerlea we thank you for your business and we hope to see you soon. Warm Regards, Akash Dohru Front Office Manager

2/10 Terrible

Sat Paul

No le gustó: Servicio y personal y condiciones de la propiedad
Stinking bath room. No exaust fan working
Se hospedó 2 noches en noviembre de 2020
Respuesta de Akash, el 3 ene. 2021
Dear Guest, Greetings From Best Western Summerlea! We thank you for choosing Best Western Summerlea ,Jalandhar as your destination for stay. We are glad that you have liked our services. Your appreciation of the efforts that we put in everyday to make our guests happy goes a long way to motivate us to work harder to achieve the highest levels of guest satisfaction. On behalf of our entire staff at Best Western Summerlea we thank you for your business and we hope to see you soon. Warm Regards, Akash Dohru Front Office Manager

10/10 Excelente

Harpreet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2020
Respuesta de Akash, el 3 ene. 2021
Dear Guest, Greetings From Best Western Summerlea! We thank you for choosing Best Western Summerlea ,Jalandhar as your destination for stay. We are glad that you have liked our services. Your appreciation of the efforts that we put in everyday to make our guests happy goes a long way to motivate us to work harder to achieve the highest levels of guest satisfaction. On behalf of our entire staff at Best Western Summerlea we thank you for your business and we hope to see you soon. Warm Regards, Akash Dohru Front Office Manager

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was had a smell to it the bedding was terrible it made me itch
Se hospedó 5 noches en noviembre de 2019
Respuesta de Akash Dohru, el 10 dic. 2019
Dear Kaur, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Akash Dohru Front Office Manager Best Western Summerlea

4/10 Malo

Cliente verificado

No le gustó: Limpieza
Se hospedó 8 noches en abril de 2019

2/10 Terrible

Harminder

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was worst experience ever. Reserved two rooms, got to the Hotel and they didn’t have any rooms available.
Se hospedó 1 noche en febrero de 2019

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en noviembre de 2018

2/10 Terrible

Jenna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst hotel organization I have ever experienced!
Respuesta de AKASH, el 29 abr. 2018
Dear Guest, Greeting from Best Western Summerlea Jalandhar!! First of all please accept my apologies for the inconvenience faced by you during stay with us.We have taken measures & corrective action for the improvement of service and to make sure that such a situation is not faced by any other guest in future. It would be pleasure to host you in future & we look for your next visit. With Regards, Akash Dohru Front OfficeManager.

10/10 Excelente

kds khurana

Le gustó: Servicio y personal y condiciones de la propiedad
Centre of the city very convenient
Good. Pleasant stay. In house restaurants are good.
Respuesta de Sanjeev, el 30 mar. 2017
Dear Guest, Greetings from Best Western Summerlea, Jalandhar! Thank you for sharing your valuable feedback on Expedia. it has definitely boosted team confidence and encouraged us to strive for greater heights of excellence. It is good to know that the different aspects of our hospitality were all at par with your outlook and added value to your stay. Really, it is our sincere effort to ensure the best in class facilities for our guests and a stay experience that is full of happy memories. Your recommendation is greatly valued and we look forward to seeing you again soon! Best Regards,

8/10 Bueno

Harjinder , United Kingdom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable, clean and modern hotel
The bathroom had a really great shower. There was a good choice of vegetarian options at the breakfast buffet too. My sister and I thought it was very good value for money. The staff were polite and attentive as well.
Respuesta de Sanjeev, el 30 mar. 2017
Dear Guest, Greetings from Best Western Summerlea, Jalandhar! Thank you for sharing your valuable feedback on Expedia; it has definitely boosted team confidence and encouraged us to strive for greater heights of excellence. It is good to know that the different aspects of our hospitality were all at par with your outlook and added value to your stay. Really, it is our sincere effort to ensure the best in class facilities for our guests and a stay experience that is full of happy memories. Your recommendation is greatly valued and we look forward to seeing you again soon! Best Regards,

10/10 Excelente

Balbinder K

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and great hotel for what we paid
Staff we great and breakfast was good for the price we paid. Would definitely stay there again.

6/10 Aceptable

kirpal, uk

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Location is good. Near to every facilities
Comfortable, good service.except the noise at night time. Lot of disturbing. And on the last day the breakfast (sandwich & fruit) was not provided as the staff promised. The money was charged for the breakfast. Very disappointed.
Respuesta de Sanjeev, el 9 feb. 2017
Greetings from Best Western Summerla, Jalandhar! Our hotel takes pride in the exemplary services we offer our guests and our guests have always found us par excellence. We regret the inconvenience you faced during your stay. It is a great anxiety that you didn't got as promised to you . Please accept our sincere apologies for the problem you went through in regards of services . We at Best Western Hotels & Resorts pride ourselves in keeping our customers satisfied and gave world class hospitality and in this case, unfortunately, we have failed to do so. I have spoken to my all team to put plan in place to ensure this does not happen in future. We deeply value your loyalty as one of our guest and ensure you that it will not happen in future. We hope that you will give us another opportunity to welcome you to our hotel and showcase the excellence and warmth that our guests love.

10/10 Excelente

Taran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
comfortable stay, new and clean hotel
comfortable stay, new and clean hotel