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Opiniones de Candlewood Suites Secaucus - Meadowlands, an IHG Hotel

2.5 out of 5
Candlewood Suites Secaucus - Meadowlands, an IHG Hotel
279 Secaucus Road, Secaucus, NJ

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 241 de 502 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 164 de 502 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 58 de 502 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 502 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 502 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Javier

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing great services
Se hospedó 1 noche en septiembre de 2023
Respuesta de Michelle ~Front desk Manager, el 8 oct. 2023
Hello Javier, Thank for you the 5/5 score. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

2/10 Terrible

Jose Rene

Viaje familiar
No le gustó: Servicio y personal
FRAUDE! NOS HICIERON CARGO DOBLE! RESERVAMOS DIRECTAMENTE CON EL HOTEL UNA HABITACIÓN PARA MI FAMILIA DEL 2 AL 9 DE AGOSTO, Al LLEGAR Y HACER EL CHECK IN MI TARJETA DE CRÉDITO NO FUNCIONO ASÍ QUE UTILIZAMOS LA TARJETA DE CRÉDITO DE MI ESPOSA PARA PAGAR ÚNICAMENTE 2 NOCHES ( 2 y 3 DE AGOSTO). EL 4 DE AGOSTO INTENTE NUEVAMENTE PASAR MI TARJETA DE CRÉDITO PARA PAGAR LAS SIGUIENTES NOCHES QUE TENIA PENDIENTES (4 AL 9 DE AGOSTO) PERO NO FUNCIONÓ NUEVAMENTE, CABE SEÑALAR QUE LA TARJETA SI FUNCIONABA EN TODOS LOS OTROS LUGARES QUE LA USE , SOLO AHÍ EN EL HOTEL NO FUNCIONÓ LO CUAL SE ME HIZO RARO, ASI QUE HICE UNA NUEVA RESERVACIÓN MEDIANTE EXPEDÍA DEL 4 AL 9 DE AGOSTO CON PAGO POR ADELANTADO (CON MI TAREJETA DE CREDITO) , CON LA CUAL NO TUVE PROBLEMA , HASTA AHÍ TODO BIEN. Al MOMENTO DE HACER EL CHECK OUT ME DETUVIERON PARA VERIFICAR EL PAGO Y ME DIJERON QUE NO LES APARECÍA EL PAGO DE EXPEDIA Y YO LES MOSTRÉ EL CARGO QUE ME HABÍA HECHO EXPEDÍA A MI TARJETA DE CREDITO , DICIENDOLES QUE YA ESTABA PAGADO Y SI NO COMO ES QUE ME DEJARON QUEDARME ESAS NOCHES EN EL HOTEL , LA MANAGER AMANDA ME DECÍA QUE NO NOS PODIAMOS IR SIN PAGAR Y YO LE ENSEÑABA MI RECIBO DE EXPEDÍA DONDE YA ESTABAN PAGADAS LAS NOCHES , SENTÍA MUCHA IMPOTENCIA POR QUE IBA CON MI FAMILIA ( MI ESPOSA Y 2 HIJAS PEQUEÑAS) Y TENÍAMOS PRISA POR LLEGAR AL AEROPUERTO A TOMAR NUESTRO VUELO, FINALMENTE NOS DEJARON IR. PENSAMOS QUE YA TODO SE HABÍA SOLUCIONADO PERO MÁS TARDE ESE MISMO DÍA HICIERON UN NUEVO CARGO A LA TARJETA DE
Se hospedó 5 noches en agosto de 2022
Respuesta de Amanda A Tuorto ~ Assistant General Manager, el 28 nov. 2022
Hello Jose Rene,Thank you for your review. We apologize the negative you've experienced, Allow us to make things right, Regards,

2/10 Terrible

cristian

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal

10/10 Excelente

Giselle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en abril de 2022
Respuesta de Amanda A Tuorto ~ Assistant General Manager, el 30 may. 2022
Thank you for the 10 out of 10 score ! We appreciate you & your business.

8/10 Bueno

Giselle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en enero de 2021
Respuesta de Alfredo, el 4 mar. 2021
Good day, Giselle thank you for taking the time to provide us with your feedback and rating. We appreciate your rating and look forward to welcoming you again in the future.

10/10 Excelente

AnaMaria, Ecuador

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno! Buena ubicación, limpio, buenos servicios
Se hospedó 3 noches en octubre de 2020
Respuesta de Alfredo, el 12 dic. 2020
Thank you Anamaria for your review and rating. We appreciate your business and I look forward to your next visit.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El hotel muy limpio y buen servicio no obstante su localización no es conveniente no esta cerca de nada. El hotel tampoco cuenta con amenidades. Es ideal para descansar.
Se hospedó 1 noche en octubre de 2019

6/10 Aceptable

C P, maryland

Le gustó: Limpieza y comodidad de las habitaciones
Hotel promedio
Ofrecieron. Desayuno, el. U al nunca lo dieron. Y tienen q ser más amables en recepción. Por lo demás todo bien

8/10 Bueno

Bea, España

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
En general está muy bien pero lejos de todo.
Todo muy limpio cuando llegas pero el servicio de habitaciones es una vez a la semana lo que resulta insuficiente. El personal es muy amable. Esta muy lejos de todo si no tienes transporte pero el hotel pone a disposición de los huéspedes un bus que yo nunca use.

10/10 Excelente

JOSE MANUEL, IRUN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
una palabra que lo significa, excelente
aunque el hotel se encuentra algo alejado de la estacion, el hotel te traslada gratis a la estacion, de Secause, en tren estas en 10 minutos en Manhatan Pen Stacion

6/10 Aceptable

Patricia

No le gustó: Servicio y personal
El servicio al cliente es pesimo,
El servicio al cliente es pesimo, en la recepcion si pides algo te atienden de muy mala forma o de plano no te atienden. La relacion precio- instalaciones deja mucho que desear. Ademas ofertan un shuttle entre el hotel y la estacion del tren que no cumple con los horarios ni con el servicio ofrecido.

8/10 Bueno

TRACY

Le gustó: Limpieza
Nothing around the vicinity
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ahsan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed here overnight from NYC. Great hotel with great service. The free parking was a huge plus. Will definitely book here again.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Felicia, New york

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Timothy

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Had car trouble and got to my room after 1am and they wouldn’t let us check in
Se hospedó 1 noche en abril de 2024

10/10 Excelente

millie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 3 noches en abril de 2024
Respuesta de Victoria Lagua, el 12 abr. 2024
Dear Guest,Thank you so much for taking the time to write this review and for giving us a 5 out of 5.

8/10 Bueno

Natalie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really like the little market inside the hotel, especially since we had no car. It really helped traveling with 2 teenage boys who eat all the time quick morning options, or late night snacks was a huge plus. Beds were super comfy and we slept great all 5 nights. Only downside is that it’s kind of out of the way from everything we did so we spent a lot on Uber rides. But overall we really enjoyed our stay had what we needed.
Se hospedó 5 noches en abril de 2024
Respuesta de Victoria Lagua, el 12 abr. 2024
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 4 out of 5. We are very happy to hear you enjoyed your stay with us. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

8/10 Bueno

VICTOR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was close to main streets and highways
Se hospedó 4 noches en marzo de 2024
Respuesta de Victoria Lagua, el 12 abr. 2024
Dear Guest,Thank you so much for filling out this review about our hotel and for giving us a 4 out of 5. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

10/10 Excelente

Jill

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for access to Manhattan and Meadowlands via train. Dining and entertainment options within 15 mins drive or train.
Se hospedó 2 noches en febrero de 2024
Respuesta de Management, el 28 feb. 2024
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 5 out of 5. We are very happy to hear your enjoyed your stay with us and found our hotel location convenient. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

6/10 Aceptable

Daniel

No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Victoria Lagua, el 28 feb. 2024
Dear guest,Thank you so much for taking the time to write a review about our hotel. We look forward to assist you again when you come back to the area in the future.Sincerely,

2/10 Terrible

Feldory

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
When you search for the hotel in the internet tells you that everything is relatively close and when you arrive at your stay it the opposite. The is no transportation service to surrounding areas, there is no good near the proper perimeter. It is completely lonely for a hotel, its location has zero accessibility. Not recommended for tourist without cars.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Management, el 28 feb. 2024
Dear Guest,Thank you so much for taking the time to write this review about our hotel. We are very sorry to hear our hotel location was not convenient to you. We hope you can give us another chance and stay with us. The train station is only 5 minutes drive from our hotel and there is a bus stop couple minutes walk from our hotel too.Sincerely,

8/10 Bueno

Brittany

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management, el 28 feb. 2024
Dear Guest,Thank you very much for giving us a 4 out 5.

10/10 Excelente

CARRIE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an excellent stay. Easy UBER ride to the train station. Super friendly staff. The room was big with lots of seating so you were not stuck sitting on the bed when in the room. The kitchen was very convenient. They offer a lot of bonus features you don’t see at other hotels. They were helpful with any questions we had as this was our first time travelling to NYC. We will be back and will recommend this hotel to friends and family. Thanks to the staff at Candlewood Suites 🤗
Se hospedó 4 noches en diciembre de 2023
Respuesta de Michelle ~Front desk Manager, el 31 dic. 2023
Dear Carrie, Thank you so much for taking the time to send this! Everyone here at Candlewood Suites loves to know that our customers enjoy what we do. We’re glad that you loved our service, and also had some NYC FUN! We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!Thank you again! We’re looking forward to seeing you again.

2/10 Terrible

Tim

Se hospedó 1 noche en diciembre de 2023
Respuesta de Michelle ~Front desk Manager, el 31 dic. 2023
Dear Tim, I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

10/10 Excelente

Yuriy, Palatine

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management, el 28 feb. 2024
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 5 out of 5.Sincerely,

10/10 Excelente

Yuriy, Palatine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michelle ~Front desk Manager, el 22 dic. 2023
Hello Yuriy, Thank you for the 5 out of 5 score. We are happy you enjoyed your stay and hope to see you again. Happy Holidays

10/10 Excelente

Candace

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Michelle ~Front desk Manager, el 12 dic. 2023
Dear Candace, Thank you for the 5 out of 5 score. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again. Happy Holidays

10/10 Excelente

Jorge

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place, about 10 minutes uber to the metro station to go to Manhattan.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Michelle ~Front desk Manager, el 11 dic. 2023
Dear Jorge, Thank you for staying at our property. 5 out of 5 score is great! We are happy you found the commute to the city fast & easy from our hotel. Hope to see you again

8/10 Bueno

Chris

Se hospedó 2 noches en noviembre de 2023
Respuesta de Michelle ~Front desk Manager, el 31 dic. 2023
Dear Chris We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

10/10 Excelente

Joi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
When you just need a break . . .
Life can be a bit stressful at times and I really needed a quiet place to relax. Candlewood Suites Secaucus was PERFECT! The room was beautiful, very clean and a nice size. The studio suite had a large L-shaped desk that worked very well for working and for meals. There is a kitchenette that would be very useful for extended stays. Even though I didn't really need it, it was also very clean and stocked with some cooking items. The bed was superbly comfortable and the pillows were heavenly. It's been a long time since I've fallen asleep so quickly. This hotel is also convenient to Manhattan. It was a five minute Uber ride to the NJ Transit train station and a 13 minute ride to Penn station. Finally, and most importantly, the staff was fantastic. Excellent customer service! Richard greeted me at check-in. He was very friendly and had a good sense of humor. Upon check-out, I was greeted by Felicita. Her nickname should be Sunshine because her lovely personality brightened the lobby. The next time I need a break, it's a no-brainer as to where I will be staying.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michelle ~Front desk Manager, el 16 nov. 2023
Hello Joi, First I would like to thank you for all the details in this review. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. I have shared your review with Richard & Felicita who wanted me to thank you for all the kind words you said. On another note we are happy you were able to catch up on some peaceful rest and that our comfy beds and friendly staff were particular highlights. We’re looking forward to making your experience even better in the future!

10/10 Excelente

Paul

Viaje familiar
Le gustó: Servicios
Customer service was wonderful
Se hospedó 2 noches en octubre de 2023
Respuesta de Michelle ~Front desk Manager, el 31 oct. 2023
Hello PaulWOW 5 OUT OF 5, YOU ROCK! We are so happy to hear that you enjoyed your stay with us.We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear

10/10 Excelente

JOHN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Michelle ~Front desk Manager, el 31 oct. 2023
Hello John, Thank you for the 10 out of 10 score! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again soon.

10/10 Excelente

Irina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice staff.
Se hospedó 2 noches en octubre de 2023
Respuesta de Michelle ~Front desk Manager, el 16 oct. 2023
Hello Irina, Thank you for the 5 out of 5 review! We are happy you enjoyed your stay at our property and hope to see you again soon.

10/10 Excelente

Greg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Full size fridge in room with cooking area. Dishes provided along with offered blenders and games. Beds were soft and comfortable.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Michelle ~Front desk Manager, el 8 oct. 2023
Hello Greg, 5 out of 5 is great! Thank you We appreciate this amazing review and hope to you see soon.

4/10 Malo

Michael

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Wouldn’t come back
I take a lot of work trips and this location is close enough to the city. Unfortunately, this hotel had a number of problems with it, beginning with the smell of the entire place. Secondly the room had several issues including the fact that the AC was literally falling apart and there were stains on the bed. Normally I’m not high maintenance at all but I ended up checking out early because I was highly uncomfortable
Se hospedó 4 noches en septiembre de 2023
Respuesta de Michelle ~Front desk Manager, el 9 oct. 2023
Hello Michael, Thank you for letting us know about the issues you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I look forward to hearing from you and learning how we can make this right.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great front desk staff. Clean and quiet
Se hospedó 1 noche en septiembre de 2023
Respuesta de Michelle ~Front desk Manager, el 8 oct. 2023
Hello Michael, Thank you for the 10 out of 10 score! we are so happy to hear that you enjoyed your stay with us, and that our friendly staff & clean hotel were particular highlights

2/10 Terrible

Shinnosuke

Viaje de negocios, Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
7日間泊まったが部屋の掃除が1度もない。 2回お願いしてみたが、7日に1度の掃除のルールと言われた。 近くに何もない。 駅からもウーバーを使わないといけない。 部屋に敷いてある絨毯は裸足で歩くと真っ黒になった。 フロントのスタッフさんの対応はとても良かっただけに残念です。
Se hospedó 7 noches en septiembre de 2023
Respuesta de Michelle ~Front desk Manager, el 26 sept. 2023
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I appreciate your comments about aspects of the room that need updating. Our main priority is to be able to offer a very well-maintained clean and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property.

10/10 Excelente

brianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en septiembre de 2023
Respuesta de Michelle ( Front desk Manager), el 16 sept. 2023
Hello Brianna, THANK YOU FOR THE 10 OUT OF 10, YOUR AWESOME!!! HOPE YOU VISIT US AGAIN :)

10/10 Excelente

Jaquan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice
Se hospedó 1 noche en septiembre de 2023
Respuesta de Michelle ~Front desk Manager, el 16 sept. 2023
Hello Jaquan, Thank you for the 5 out of 5 YOU ROCK! We hope to see you again

8/10 Bueno

Kris

Viaje en pareja
Le gustó: Servicio y personal
The staff was friendly. We were upgraded to a “suite” but it did have a strong smell of smoke and the bed situation was one double
Se hospedó 1 noche en agosto de 2023
Respuesta de Michelle ~Front desk Manager, el 16 sept. 2023
Hello Kris, We apologize for the experience you had in our 1 bedroom suite. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to give our property another chance.

6/10 Aceptable

Hugues

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2023
Respuesta de Michelle ~Front desk Manager, el 16 sept. 2023
Hello Hugues, Thank you for taking the time to review your stay with us. We hope to see you again and make next experience better :)

10/10 Excelente

Bui

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel are really good place to stay for long time, it is very clean, convenient kitchen, and the price is reasonable. I will choose this hotel for my next visit to Secaucus.
Se hospedó 1 noche en agosto de 2023
Respuesta de Amanda A Tuorto ~ Assistant General Manager, el 15 ago. 2023
Hello Bui,Thank you for your 5 star review ! We will see you the next time you visit the Secaucus area !

10/10 Excelente

Kristi

Se hospedó 1 noche en agosto de 2023
Respuesta de Michelle ~Front desk Manager, el 16 sept. 2023
Hello Kristi, WOW! 5 out of 5Thank you for this amazing review. We hope to see you again!

10/10 Excelente

weiqiang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Amanda A. Tuorto ~ Assistant General Manager, el 15 ago. 2023
Hello Weiqiang,Thank you for your perfect score review !Please come to see us soon

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Amanda A. Tuorto ~ Assistant General Manager, el 10 ago. 2023
Hello David,Thank you for your feedback it means a lot to us. We hope to see you again in the near future.

2/10 Terrible

Ellon

Viaje en pareja
We originally planned to check in right around 3 but were running late so had to go straight to the concert venue instead. I called the hotel 5 times within a 20 minute time period and the phone would just ring and ring and ring until it hung up. No option for a message or anything. I ended up contacting IHG directly to explain my situation and the IHG representative told me that he put a note on our account and the late check in would be fine. They, while we were at the concert, we get a call from the hotel saying that we are the last to check in and there is only one room left. That room has a water leak so they cannot let us stay there. So now we are at the concert trying to book another hotel. Candlewood said we'd definitely have a room for our remaining 2 nights but at that point we just moved hotels completely. So disappointing.
Se hospedó 3 noches en agosto de 2023
Respuesta de Michelle ~Front desk Manager, el 16 sept. 2023
Thank you for letting us know about the issue you experienced with your reservation. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

4/10 Malo

Lisa

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Terrible
We asked for extra pillows and after about 2 hours we were told there weren’t any. Also our shower curtain smelled like mildew or mold and it took forever find out there we also none. The guy at the front desk was told by his manager to take one out of another room. Overall it wasn’t ok to pay $400 for this room. When we come back next year we won’t be staying there again
Se hospedó 1 noche en julio de 2023
Respuesta de Amanda A. Tuorto ~ Assistant General Manager, el 5 ago. 2023
Hello Lisa,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Reshmi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Up to the expectation. Friendly reception staff
Se hospedó 3 noches en julio de 2023
Respuesta de Amanda A. Tuorto ~ Assistant General Manager, el 5 ago. 2023
Hello Reshmi,Thank you for the perfect score ! We hope to see you come see us again soon !!

4/10 Malo

Philippe

Viaje familiar
No le gustó: Servicio y personal y servicios
Not a Nice place
Se hospedó 1 noche en julio de 2023
Respuesta de Amanda A. Tuorto ~ Assistant General Manager, el 5 ago. 2023
Hello PhilippeeWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Aceptable

Elizabeth

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Property was nice it was clean but you can tell people smoke in the rooms even though they are smoke free rooms.
Se hospedó 1 noche en julio de 2023
Respuesta de Amanda A. Tuorto ~ Assistant General Manager, el 5 ago. 2023
Hello Elizabeth,Thank you for your feedback on this matter. We will be looking into this situation.