Terraza o patio

Opiniones de City Lodge Hotel at OR Tambo International Airport

3 out of 5
City Lodge Hotel at OR Tambo International Airport
Above Multi-Storey Parkade 2, Level 5, OR Tambo International Airport, Kempton Park, Gauteng

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 664 de 1191 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 347 de 1191 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 1191 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 44 de 1191 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 1191 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cecilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
Se hospedó 1 noche en junio de 2023
Respuesta de Sane Dube , el 17 jun. 2023
Good day.Thank you for your feedback. We highly appreciate it. Looking forward to welcoming you back soon.Kind RegardsSane Dube

10/10 Excelente

Madeleine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing if you are in transition to and from the airport or Kroger Safari.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sa, el 22 may. 2024
Thank you for your feedback. We highly appreciate it. Looking forward to welcoming you back soon.

10/10 Excelente

Pamela

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very close to O.R Tambo
Se hospedó 1 noche en mayo de 2024
Respuesta de Andrea, el 21 may. 2024
Good Morning PamelaWow! Thank you so much for awarding us five stars. We're thrilled to hear that you had such a fantastic experience during your stay with us.

10/10 Excelente

Steven, Cholsey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This continues to be a an excellent airport hotel. It's not luxury but has everything you need. Excellent value for money. Super convenient for airport use. Great breakfast. Reasonably priced excellent meals for dinner. Great restaurant staff. Highly recommend. Only criticism being their processes for check in and out are a bit clunky and could be improved. That said, this seems to be typical in South African hotels.
Se hospedó 1 noche en mayo de 2024
Respuesta de Deputy General Manager, el 21 may. 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

8/10 Bueno

Kazunori

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
good foods eat too much
Se hospedó 1 noche en mayo de 2024
Respuesta de Lungi , el 19 may. 2024
Thank you for your kind words about our food. we delighted to hear that you enjoyed your meals with us. Looking forward to welcoming you back soon.Best regards

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s too bad the luggage trolleys can’t enter the elevator!
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Deanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The property was nice but the room had a few issues.The phone in the room did not work … very unsafe when you are staying in a foreign city scary no phone service in an emergency. The desk did not tell us the phones were not working. The air conditioner did not work. Guest were having a party until 1 am so after traveling 25 hours we could not sleep, The manger was alerted and we were told he would message or calll but we didn’t get a message,
Se hospedó 1 noche en mayo de 2024
Respuesta de Andrea, el 17 may. 2024
Good Morning DeanneThank you for your review. We apologize for any inconvenience you may have experienced during your stay. Your feedback is important to us, and we will work hard to address the issues you've raised.

10/10 Excelente

Thando

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Walkable
Se hospedó 1 noche en mayo de 2024
Respuesta de Andrea, el 15 may. 2024
Good Afternoon ThandoThank you for wonderful review and we look forward to welcoming you back in the near future.

10/10 Excelente

Nkosana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located adjacent to airport terminal.
Se hospedó 1 noche en mayo de 2024
Respuesta de Andrea, el 14 may. 2024
Good Day NkosanaThank you for your wonderful review. We will continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Flight landed at 9pm City Lodge was easy to find well sign posted and undercover walk all the way. Hotel clean and staff very friendly and helpful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Deputy General Manager, el 13 may. 2024
We will continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

6/10 Aceptable

Nathalie, lusaka

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Sane Dube , el 13 may. 2024
Thank you for your feedback. We highly appreciate your business. Looking forward to having you with us soon.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When staying at Johannesburg airport I feel this is the only place to stay. They treat you well at a fair price and easily walkable from either the domestic or the international terminal.
Se hospedó 1 noche en mayo de 2024
Respuesta de Andrea, el 8 may. 2024
Good MorningWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience

10/10 Excelente

Gaudencia Plaxedia

Viaje en grupo, Viaje familiar
Le gustó: Servicios
Beautiful clean Hotel with very attentive staff
Se hospedó 4 noches en mayo de 2024
Respuesta de Andrea, el 8 may. 2024
Good Morning GaudenciaWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience

10/10 Excelente

Dave

Viaje de negocios
Easy to get to from the airport. Good gym. Excellent food. Clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Andrea, el 8 may. 2024
Good Morning DaveOnce again, thank you for choosing us and for the incredible review. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excelente

Anne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's part of Johannesburg airport and is an excellent option for those in transit to other destinations. We stayed here twice -- coming and going and we really appreciated the easy access, comfort, and convenience of the hotel. It's also very economically priced, at least for American travelers.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sane Dube , el 7 may. 2024
Thank you for your feedback. We highly appreciate it Looking forward to welcoming you back soon.

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
City Lodge is very convenient from the airport, always clean, nice staff, great breakfast buffet get you going before flying out. Beds and linens a little rough, starchy, but over all great place for a night.
Se hospedó 1 noche en abril de 2024
Respuesta de Sane Dube , el 7 may. 2024
Thank you for your feedback. We highly appreciate it Looking forward to welcoming you back soon.

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
So convenient to the terminal.
Se hospedó 1 noche en abril de 2024
Respuesta de Sane Dube , el 7 may. 2024
Thank you for your feedback. We highly appreciate it Looking forward to welcoming you back soon.

10/10 Excelente

Derek

Se hospedó 1 noche en mayo de 2024
Respuesta de Sane Dube , el 7 may. 2024
Thank you for your feedback. We highly appreciate it Looking forward to welcoming you back soon.

6/10 Aceptable

jordan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel is within the airport. This is great to keep you central and easy access to your flight. There was some noise in the corridor by other residents, this happens and I sure am an one off. Restaurant was fine and lots of offering
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 3 may. 2024
Good Morning JordanThank you for your review. We're delighted that you had a good stay overall. Your feedback helps us to continually improve our services for future guests.

10/10 Excelente

Melusi

Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Kazunori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de sane dube , el 3 may. 2024
Thank you for your feedback. We really appreciate your business.

8/10 Bueno

Ron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect for an overnight layover.
Se hospedó 1 noche en mayo de 2024
Respuesta de Andrea, el 2 may. 2024
Good MorningWe're pleased to hear that you had a positive experience during your time with us. Your feedback helps us improve, and we hope to welcome you back soon

10/10 Excelente

Hendrik, Saint Johns

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location for a late arrival or early departure flight from Oliver Tambo international airport
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 2 may. 2024
Good Morning HendrikYour five-star rating means the world to us! We're delighted that you enjoyed your time at our hotel, and we look forward to welcoming you back in the future.

8/10 Bueno

Steven, Cholsey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great value for money hotel right in the airport. Great meals at reasonable prices. Modest rooms but ideal for that quick in and out. Being super critical, check in and out could be streamlined and more efficient. Wish more airport hotels around the world were like this.
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 30 abr. 2024
Good Afternoon StevenWe're pleased to hear that you had a positive experience during your time with us. Your feedback helps us improve, and we hope to welcome you back soon.

10/10 Excelente

Kendrick

Viaje de negocios
Le gustó: Servicios
Right there at the airport, super convenient, but noisy due to airplanes taking off and landing all night and early am.
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 29 abr. 2024
Good AfternoonWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excelente

Johannes

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy walkable connection to the Airport
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 30 abr. 2024
Good Afternoon JohannesWe're over the moon to receive your five-star rating! It's fantastic to hear that you enjoyed every aspect of your stay with us, and we can't wait to welcome you back.

8/10 Bueno

Andrew

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a good stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 29 abr. 2024
Good Morning AndrewThank you for your review and for choosing our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.

8/10 Bueno

Regina, Houston

Se hospedó 1 noche en abril de 2024
Respuesta de Thami Lungu, el 19 may. 2024
thank you

10/10 Excelente

Simon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient for the airport
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 29 abr. 2024
Good Morning SimonThank you for taking the time to leave us a 5-star rating – it’s much appreciated.

6/10 Aceptable

Toshiyuki

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de thami lungu, el 26 abr. 2024
Good day may you kindly inform us how your stay was?

8/10 Bueno

Hamios

Viaje en pareja
Proximity to airport
Se hospedó 1 noche en abril de 2024
Respuesta de Sane Dube , el 23 abr. 2024
Good morning.Thank you for your feedback. We highly appreciate it. Looking forward to welcoming you back soon.

8/10 Bueno

Von

Se hospedó 1 noche en abril de 2024
Respuesta de Deputy General Manager, el 13 may. 2024
Thanks so much for sharing your experience with us.

10/10 Excelente

Graham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 24 abr. 2024
Good Morning GrahamThank you very much for your fabulous review. We are thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back.

8/10 Bueno

Delmaree

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Overall the hotel was excellent, my one and only complaint would be that the room we occupied on the dates's 14th- 16th April had alot of noise going on around that area during the night mainly from the metal stairwell, car park and the slamming of doors.Not an ideal side of the hotel to be in if after a long and exhausting flight...and a good nights sleep was needed !
Se hospedó 2 noches en abril de 2024
Respuesta de Sane Dube , el 22 abr. 2024
Good day.Thank you for your feedback. We appreciate your business.

10/10 Excelente

Aaron, Victoria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, excellent food within walking distance to the terminal - very convenient, clean and friendly service.
Se hospedó 1 noche en abril de 2024
Respuesta de Sane Dube , el 22 abr. 2024
Thank you for your feedback. We highly appreciate your business. Let us know if you have any questions or concerns.

10/10 Excelente

Lulama T

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the location and the front desk stuff There’s nothing I disliked
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 20 abr. 2024
Good Morning LulamaThank you for the amazing five-star review! We're thrilled that you had such a positive experience at our hotel, and we can't wait to have the pleasure of hosting you again soon.

8/10 Bueno

Angus

Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 9 may. 2024
Good Day AngusWe're pleased to hear that you had a positive experience during your time with us. Your feedback helps us improve, and we hope to welcome you back soon

10/10 Excelente

Andrew, Blacksburg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 19 abr. 2024
Good Morning AndrewThank you for the wonderful review. We will continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

10/10 Excelente

Simon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really convenient, clean and quiet
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 16 abr. 2024
Good Morning SimonWe're thrilled that you enjoyed your stay with us. Your comments are valuable to us as we continue to strive for excellence in guest satisfaction

8/10 Bueno

Annett

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good price for an Airport- Hotel. Very quiet.
Se hospedó 1 noche en abril de 2024
Respuesta de Deputy General Manager, el 15 abr. 2024
We will continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

10/10 Excelente

Melanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay at the Airport. Safe to get to by yourself.
Se hospedó 1 noche en abril de 2024
Respuesta de Deputy General Manager, el 15 abr. 2024
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excelente

Trip

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing service from a very attentive staff seemed like the norm for me with all the guest interactions i witnessed. What a convenient hotel in the airport and great food!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Sane Dube , el 13 abr. 2024
Thank you for your feedback. We highly appreciate it.

10/10 Excelente

Nicole

Le gustó: Condiciones de la propiedad
Love that this hotel was very close/attached to airport. Staff were always smiling and very helpful. Rooms were tidy and comfortable. Food was good. Would definitely stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 11 abr. 2024
Good Morning NicoleWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excelente

Georgina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is very safe and clean
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 11 abr. 2024
Good Morning GeorginaWe sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

6/10 Aceptable

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 11 abr. 2024
Good Morning CarolWe are grateful and appreciate you taking the time to share your rating with us. We look forward to welcoming you back.

8/10 Bueno

Ginette

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Je m'attendais à avoir une bouteille d'eau dans la chambre. Hormis ce détail, tout était parfait.
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 10 abr. 2024
Good Day GinetteThank you for the wonderful review. While we do not supply bottled water in our guest rooms in a bid to reduce single use plastic, we do offer free access to the Hydration Station near reception, which dispenses filtered, magnesium-enriched, chilled and room temperature, still and sparkling water. We will ensure our reception team communicates this more effectively at check-in.

8/10 Bueno

Ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
O
Se hospedó 1 noche en abril de 2024
Respuesta de Thami Lungu, el 9 abr. 2024
THANK YOU

10/10 Excelente

Lynette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quite and Clean Porters were pleasant and helpful
Se hospedó 1 noche en abril de 2024
Respuesta de Thami Lungu, el 9 abr. 2024
Thank you

10/10 Excelente

Constance

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay between flights. You can walk to it without leaving the airport. The rooms have been updated. The restaurant was very good and opens at 4 am to accommodate early flights.
Se hospedó 1 noche en abril de 2024
Respuesta de Thami Lungu, el 9 abr. 2024
Thank you

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Location, Very Caring employees
Se hospedó 1 noche en abril de 2024
Respuesta de Andrea, el 8 abr. 2024
Good Afternoon RobertThank you for the fabulous review and comments left. We are pleased that you enjoyed your stay with us and we look forward to welcoming you back soon.