Terraza o patio

Opiniones de Tuareg Guest House

4 out of 5
Tuareg Guest House
44a Norfolk Road, Carlswald, Midrand, Gauteng

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 19 de 21 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 1 de 21 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 21 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 21 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 21 opiniones" "

10/10

Limpieza

10/10

Servicio y personal

9.6/10

Servicios

10/10

Condiciones de la propiedad

10/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Grashum

Se hospedó 1 noche en noviembre de 2022
Respuesta de Bertha, el 4 dic. 2022
Dear Grashum ,you were fully aware that you only booked for one person and yet you had a lady friend in the car and your plan was to sneak her in. We did give you the opportunity to pay the difference. You were not interested. We did not do the booking for you. You did it through Expedia. I also noticed, Expedia advertising the wrong info to the client. The room charged were extremely low. From R980 to R689.31 - I find that Expedia is making a profit of over R290.69. I cannot afford to let my rooms out at these extremely low rates. I have explained myself to Expedia before. Please inform the client the correct name of the rooms, it is not called a unit. (Please correct this Expedia as it is called a deluxe Room. ) .I took a screen shot of what he said he received from Expedia. The information that was sent to me was for one person only and not two. Mr. Grashum ,clearly knew exactly what his plans were. We charge per person not per room. Our Guest house is for paying Guest only. He was very upset and left. Please read our terms and conditions very important. kind regards Bertha.

10/10 Excelente

gerrit

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Make the extra mile. Beautiful residence
Se hospedó 3 noches en noviembre de 2021

10/10 Excelente

Diogo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One of the best places I ever stayed in
I stayed at the guest house during a short business trip. The owner was incredibly welcoming and went above and beyond to make sure I had a nice stay. Knowing I would not be there enough time to do some tourism she even offered to show my around the local Lion and Rhyno park and we ended up having dinner at a local restaurant with another guest. It instantly felt like being among friends. The guesthouse itself is something out of a novel. The grounds around it are huge and incredibly well maintained, better than many National Trust gardens (UK travellers will understand) The guesthouse itself is beautiful. Everything was impeccably clean, the rooms were comfortable and all you could hear at night were animal sounds, very peaceful. The bathroom had good water pressure, was spacious and had a full orner bathtub. Breakfast was delicious and the staff very friendly.
Se hospedó 3 noches en marzo de 2020
Respuesta de Bertha Holtby., el 10 abr. 2020
Dear Diogo, Thank you so much for choosing us. We glad you stayed . We really hope you will visit us again. Thank you for your review. The staff said thanks. Keep safe regards Bertha and Staff.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tuareg is a wonderful guest house within easy reach of good shops and restaurants. I use it for business travel and can vouch that the breakfasts are great, laundry is complementary and they go out of their way to assist. Highly recommended home from home.
Se hospedó 2 noches en febrero de 2020
Respuesta de Bertha Holtby., el 10 abr. 2020
Thank you so much for your review. We thank you so much for the kind words. This makes it easy for other clients to read and understand the service we provide. Thank you so much from the staff and myself.

10/10 Excelente

Einar

Se hospedó 3 noches en febrero de 2020

10/10 Excelente

Laura, Tampa, FL

Viaje de negocios
Le gustó: Limpieza
Fantastic place, fresh English breakfast, safe and tranquil, 5 star treatment! Deluxe room has a full kitchen. Even laundry service, love it.
Se hospedó 5 noches en febrero de 2020
Respuesta de Bertha, el 5 mar. 2020
Dear Laura, Thank you so much for your review. We, appreciate the feed back. The staff and I are happy to hear you enjoyed your stay. Kind Regards Bertha and Staff.

10/10 Excelente

John, Shropshire

Viaje de negocios
Le gustó: Limpieza
Very friendly. Always helpful. Do that extra bit like your washing. Clean and food is very good. A little oasis. Highly recommended.
Se hospedó 4 noches en febrero de 2020
Respuesta de Bertha., el 5 mar. 2020
Dear John, Thank you so much for always coming back to stay with us. We really appreciate your reviews. It means a lot to us. Hope to see you soon again. Kind Regards Bertha and Staff.

10/10 Excelente

John, Oswestry

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Wonderful clean property. Excellent rooms and great atmosphere.
Se hospedó 4 noches en enero de 2020
Respuesta de Bertha, el 20 ene. 2020
Dear John, Thank you for your kindness and going out of your way to give a review. The staff say thank you and so do I . We appreciate the fact that you have come back to stay and that means a lot to us. Hope to see you again. Kind Regards Bertha and Staff.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019
Respuesta de Bertha., el 9 dic. 2019
Thank you for your kind review, we appreciate the clients who go out of there way to review the guest house. We hope to see you again. Have a good Christmas and Happy new year for 2020. Kind Regards Bertha and Staff.

10/10 Excelente

Tracy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de Bertha, el 9 dic. 2019
Dear Tracy, Thank you for your review score ,we appreciate the kindness and hope to see you again. Kind Regards Bertha and Staff

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent service
As always the stay was phenomenal. The service being incredibly efficient, professional and friendly. We keep going back. Thank you to Bertha and her staff for accommodating us in the most comfortable space.
Se hospedó 1 noche en octubre de 2019
Respuesta de Bertha, el 9 dic. 2019
Thank you so much for the Review,we appreciate your kindess and going out of your way to give us a review . From the staff and I at Tuareg Guest House. Thank you for staying with us and wishing you all a Merry Christmas and happy New year.2220. kind Regards Bertha and Staff.

10/10 Excelente

Hannelie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Berth, el 1 sept. 2019
Dear Hannelie, Thanks so much for your review. You are making us feel special. Thank you again. Kind Regards Bertha and Staff.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bertha is an excellent Host- She took ti.e to welcome me & also washed my clothes! 5 Star accomodation. I WILL BE BACK!!
Se hospedó 3 noches en marzo de 2019
Respuesta de Bertha, el 27 mar. 2019
Thank you for the kind words and going out of your way to write a review. This is meaningful to the staff and I. We really appreciate the feedback and glad to hear you will be back. Kind Regards Bertha and Staff.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2019
Respuesta de Bertha, el 23 abr. 2019
Thank you for your review, we appreciate the fact that you have gone out of your way to make a response. Will let my staff know, it means a lot to us. kind regards Bertha and Staff.

10/10 Excelente

Andreas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018
Respuesta de Bertha, el 26 dic. 2018
Dear Andreas, Thank you for your kind review .We really appreciate your comments and enjoy hosting you at Tuareg guest house. Merry Christmas and happy New year 2019. Kind Regards Bertha and staff.

10/10 Excelente

Maryke, Durbanville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very enjoyable stay. friendly staff and information about the environment Nice breakfast
Se hospedó 1 noche en octubre de 2018
Respuesta de Bertha., el 25 oct. 2018
Dear Maryke, Thank you so much for the kind words. We always try our best and try give our best. So happy to hear you had a good stay.It really means a lot to us. Wishing you all the best .kind Regards Bertha and Staff.

10/10 Excelente

Roger, Fritzlar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en septiembre de 2018
Respuesta de Bertha., el 11 oct. 2018
Dear Roger, Thank you for always coming back to us.We always appreciate the business. You are very kind to us.We love having people like you. Kind Regards Bertha and Staff.

10/10 Excelente

Danie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The lady was very friendly and assisted us in getting settle. The rooms were beautifully decorated and the rooms were very spacious and clean. Breakfast was also very delicious and served hot, no waiting for the food either.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Bertha., el 27 sept. 2018
Thank you for staying with us, we really appreciate clients who give us feedback . This makes us feel special and encourages us . Some jobs can be thankless and this is where these reviews mean a lot to us. Kind Regards Bertha and Staff.

10/10 Excelente

Mohamed Wael

Nice hotel. Frindly staff. Tastey breakfast
Se hospedó 1 noche en septiembre de 2018
Respuesta de Bertha, el 19 sept. 2018
Dear Mohamed, Thank you so much for your review and kind words. We hope to see you again ,safe travel . Kind regards Bertha and staff.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Centrally located, friendly and efficient staff, clean luxurious. The owner is a wonderful host.
Se hospedó 2 noches en agosto de 2018
Respuesta de Bertha, el 30 ago. 2018
We are always delighted to host you,and hope to see you again. Thank you so much for the kind words.The staff,said thank you. kind Regards Bertha and staff.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Place
It was a last minute booking, I literally booked the room and arrived at the lodge 15 minuets later. The staff were at the front reception area ready to meet me, extremely efficient and pleasant. The owner was also there to welcome me, and very helpful with advise of the surrounding area.
Se hospedó 1 noche en marzo de 2018
Respuesta de Bertha, el 4 abr. 2018
Thank you for your review , we really appreciate the kindness and so pleased that we could help . We hope to see you again. Wishing all the best for the year. kind Regards Bertha and Staff.