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Opiniones de Citrus Hotel Johor Bahru by Compass Hospitality

3.5 out of 5
Citrus Hotel Johor Bahru by Compass Hospitality
No. 16, Jalan Station, Johor Bahru, Johor

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 147 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 358 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 320 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 127 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 48 de 1000 opiniones" "

6.6/10

Limpieza

7.2/10

Servicio y personal

7.0/10

Servicios

6.4/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

April Chinn Hui

Viaje familiar
Le gustó: Servicio y personal y servicios
NOTE - Hotel expects a RM10 for 2 pax per night on top of what you paid in Expedia. Hotel staff said this is for the city tax. This wasn't made known to me by Expedia at all. Would be better if this was informed earlier and sorted out. Location - it's indeed very convenient location being just across the road from city square mall and walking distance to the Pasar Karat (Bazar JB). Condition of hotel - alot of wear and tear and some things/covers are missing. Housekeeping crew has done a relatively good job to keep the room and toilet relatively clean. If it bugs you to see rust or missing covers, pls dun book here then. Also, the pillows are way too soft.
Se hospedó 1 noche en mayo de 2024
Respuesta de The Team at Citrus Hotel JB, el 21 may. 2024
Dear April Chinn Hui, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards,

8/10 Bueno

Haruhide

Le gustó: Servicio y personal y servicios
値段相応で寝るだけなら駅近で良い。チェックイン開始1時間前に到着したが、チェックインできたのはとても良かった!隣はショッピングセンターだし、食べるには困らない。朝食も美味しかった。
Se hospedó 1 noche en abril de 2024
Respuesta de The Team at Citrus Hotel JB, el 3 may. 2024
Dear Haruhide, Thank you for sharing your wonderful experience with us during your stay Citrus Hotel! We are glad you had a great stay and we hope to welcome you back soon! Best regards,

8/10 Bueno

Lai

Le gustó: Limpieza
No.
Se hospedó 1 noche en abril de 2024
Respuesta de The Team at Citrus Hotel JB, el 22 abr. 2024
Dear Lai,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards, The Team at Citrus Hotel JB.

8/10 Bueno

Jmial

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Convinient.Near CIQ shops Price reasonable.Easy booking
Se hospedó 1 noche en marzo de 2024
Respuesta de The Team at Citrus Hotel JB, el 6 abr. 2024
Dear Jmial, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

6/10 Aceptable

Chong Wee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Price has increased recently. No discount for Expedia member. My room was at level 2, and there were water splashing sound throughout the night.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Team at Citrus Hotel JB, el 12 mar. 2024
Dear Chong Wee,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

8/10 Bueno

Lai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de The Team at Citrus Hotel JB, el 12 mar. 2024
Dear Lai, Thank you for giving us a high rating. We’re looking forward to serve you soon. Best Regards,

4/10 Malo

Kiong

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Is okay
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Kiong,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

6/10 Aceptable

Mohamed

Se hospedó 1 noche en febrero de 2024
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Mr. Mohamed,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

6/10 Aceptable

Abhishek

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Abhishek,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

10/10 Excelente

saraz

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Saraz, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

6/10 Aceptable

Lie

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
My hotel experience..
Very convenient n close to City Square. Washing basin in toilet leaks.. Room interior is very classic n clean. Hall to the room is a bit smelly. Overall, it is a value for money staying.
Se hospedó 1 noche en enero de 2024
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Lie, Thank you for your stay feedback given! We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to JB! Best regards,

6/10 Aceptable

eral

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
I will not stay in here again
Se hospedó 1 noche en enero de 2024
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Eral, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we would strive to improve positively and serve you better with memorable experience. Best regards,

4/10 Malo

YASUYUKI

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
部屋にティッシュペーパーくらい置いて欲しい。
Se hospedó 1 noche en enero de 2024
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Yasuyuki,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

4/10 Malo

Lucia

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
電視不能看，房沒有窗，冷氣設備漏水會弄濕行李。
Se hospedó 2 noches en enero de 2024
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Lucia,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Best regards,

6/10 Aceptable

Aminah binti

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Danny

Se hospedó 2 noches en diciembre de 2023
Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Danny, Thank you for giving us full marks on your stay with us! We hope to have you back for another amazing visit! Kind regards,

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza
Very good location, directly across the road from City Square Mall. For the price of the room I would think the location and basic amenities made up for it. (they provide toothbrush, towels, shower gel etc - the basic necessities) Rooms were basic, there was stains on the bedsheet and mould in some corners of the bathroom. The walls are quite thin so you would hear others walking or talking along the corridor. Sufficient for a short stay considering the price.
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Anthony

Respuesta de The Team at Citrus Hotel JB, el 5 mar. 2024
Dear Anthony,Thank you for staying with us. We sincerely empathize for the inconvenience caused; your feedback are really helpful for us to improve our service even further and look forward to welcome you again to our hotel. Kind regards,

10/10 Excelente

jimmy

Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

LOO

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Ou Slang

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Mritunjay

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Kuladeva

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Yonka Chagikata

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Team at Citrus Hotel JB, el 27 nov. 2023
Dear valued guest, Thank you for giving us a high rating. We’re looking forward to serve you soon. Best Regards,

10/10 Excelente

Mohamed Razak

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Team at Citrus Hotel JB, el 19 nov. 2023
Dear Mr. Mohamed Razak, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

8/10 Bueno

Sivashankaran

Le gustó: Limpieza y servicio y personal
Friendly counter staff 1 Malay lady (14/11 at counter) Indian man (15/11 at counter) Room air-con needs to be serviced. Not that cold - near the bed area Technician came to see, but he couldn't do much. He helped me to push the bed - nearer to air-con. Technician - very friendly young man
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Team at Citrus Hotel JB, el 19 nov. 2023
Dear Mr. Sivashankaran,We glad that you enjoyed your stay with us. We sincerely empathize for the inconvenience caused; we take note your valuable feedback for continuous improvement and look forward to welcome you again to our hotel. Kind regards,

10/10 Excelente

Loh

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Team at Citrus Hotel, el 9 nov. 2023
Dear Loh, Thank you for the amazing full score review! Look forward to see you soon. Kind Regards,

10/10 Excelente

Chern Kuan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
2nd stay and it has been enjoyable. Hotel staffs are very polite. Recommended to stay!
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Citrus Hotel, el 1 nov. 2023
Dear Chern Kuan, Thank you for your high recommendations! We hope to be part of your next JB adventure! Kind regards,

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Irresponsible hotel and bad stay
Wasn't able to check in until 4+ am due to power shutdown. Wasted my money on booking for one night stay when I only managed to check in at close to 5am and check out at 9am as I needed a stay over before moving for next destination. The lobby was filled with people sleeping on the sofa because they couldn't enter the rooms to sleep. Wanted the hotel to refund but they rejected and said it was not their issue for the power shutdown. It wasn't my issue as well please. I paid for the whole night stay without any compensation. I bought the breakfast buffet as well but it was another waste of money. They only have one soup, nasi lemak, kuay teow, bread and omelette. Such limited choices, you would rather walk out and eat elsewhere cheaper and nicer.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Citrus Hotel JB, el 1 nov. 2023
Dear Valued Guest, Thank you for staying with us here Citrus Hotel JB. We take note your stay commentsand we shall review for improvements. We request you to share your stay details (name, room no & check-in date) directly at hm@citrushoteljb.com to speed up the rectification. We sincerely apologise theservice shortfall and do give us another chance to welcoming you back to Citrus Hotel. Lookingforward to hear from you soon. Best Regards,

4/10 Malo

Elizabeth R.

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I got a windowless room, despite picking a room depicted online as having a window. The trash can had not been emptied. The air conditioner tried, but never got the room actually cool. The walls were thin and so I could hear all the noise happening in the hallway
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Citrus Hotel JB, el 1 nov. 2023
Dear Ms. Elizabeth R,Thank you for staying with us and taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to serve you better. Best regards,

8/10 Bueno

Bao Xian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very near City Square and CIQ. Staff there greeted every guest with sincerity
Se hospedó 1 noche en octubre de 2023
Respuesta de The team at Citrus Hotel JB, el 21 oct. 2023
Dear Bao Xian, Thank you for your high recommendations and praise for our friendly team! We hope to be part of your next JB adventure! Kind regards,

8/10 Bueno

Angappan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Citrus
It's value for money and location very apt to get train,taxi and the service is good
Se hospedó 3 noches en octubre de 2023
Respuesta de The team at Citrus Hotel JB, el 21 oct. 2023
Dear Angappan, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

10/10 Excelente

kam loy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
value for money , friendly staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Team at Citrus Hotel JB, el 21 oct. 2023
Dear Kam Loy, Thank you for the amazing full score review! Look forward to see you soon.Kind Regards,

2/10 Terrible

JJ

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was dirty. Checking in was a hassle
Se hospedó 2 noches en agosto de 2023
Respuesta de The Team at Citrus Hotel JB, el 1 nov. 2023
Dear JJ,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Best regards,

4/10 Malo

Yuichi

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Electricity connection.
Se hospedó 1 noche en agosto de 2023
Respuesta de (Ridzwan | Operation Executive), el 11 sept. 2023
Dear Yuichi, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we will strive to improve positively and serve you better with memorable experience. Thank you & be well

6/10 Aceptable

Shinichi

Le gustó: Servicio y personal
立地は抜群
立地は良い（シティスクエアのすぐ南）けど、古くて部屋の壁も薄い。朝食も１人５５０円ぐらいだっとので付けたけど、可もなく不可もなく。
Se hospedó 1 noche en agosto de 2023
Respuesta de シトラスホテルのチーム, el 11 sept. 2023
親愛なるシンイチ様いつもご宿泊いただきありがとうございます。 ご迷惑をおかけしたことを心からお詫び申し上げます。 皆様の貴重なご意見を今後の改善に活かしてまいりますので、また当ホテルへお迎えできることを楽しみにしております。 よろしくお願いします、

8/10 Bueno

MD Shabir, Singapore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
No Fridge...No mineral water.
Respuesta de (Ridzwan | Operation Executive), el 11 sept. 2023
Dear MD Shabir,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Thank you & be well

8/10 Bueno

Cindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Location is perfect
Hotel location is convenient, just across the road from Maybank City Square. Room is small 17sqm but comfortable. There is a hair dryer as well as an electric kettle.
Se hospedó 1 noche en agosto de 2023
Respuesta de The team at Citrus Hotel JB, el 11 sept. 2023
Dear Cindy, Thank you for sharing your wonderful experience with us during your stay Citrus Hotel! We are glad you had a great stay and we hope to welcome you back soon! Best regards,

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
1 night
Booked for 1 night just to accomodate few hours while waiting for some errands to complete in one day. All is good though
Se hospedó 1 noche en agosto de 2023
Respuesta de The team at Citrus Hotel JB, el 6 ago. 2023
Dear Valued Guest, thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

8/10 Bueno

Nor Sahrel

Se hospedó 1 noche en julio de 2023
Respuesta de The team at Citrus Hotel JB, el 6 ago. 2023
Dear Nor Sahrel, Thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

8/10 Bueno

Nor Sahrel

Se hospedó 1 noche en julio de 2023
Respuesta de The team at Citrus Hotel JB, el 25 jul. 2023
Dear Nor Sahrel, Thank you for giving us high rating. Looking forward to serve you soon. Best Regards,

10/10 Excelente

Man Ling

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and good location, forget the buffet breakfa
Very enjoyable stay The room is clean and tidy, not noisy overnight, and location is excellent convenient. Easily reach hawker nearby and gate to Singapore within 10 minutes walk But the breakfast can skip, 20 MYR definitely have better choice
Se hospedó 1 noche en junio de 2023
Respuesta de The Team at Citrus Hotel, el 25 jul. 2023
Dear Man Ling, Thank you for your lovely review and sharing your insider knowledge of how convenient our location is! We hope to welcome you back for another great stay. Best regards,

4/10 Malo

Datin

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Very Hard to find parking, hotel didnt provide parking. The family room 305 also dont have window. im for sure will not come back to this hotel
Se hospedó 1 noche en julio de 2023
Respuesta de (Ridzwan | Operation Executive), el 25 jul. 2023
Dear Datin,Thank you for staying with us and taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to serve you better. Thank you & be well

4/10 Malo

Khairul Dzakirin Bin

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Respuesta de The team at Citrus Hotel JB, el 25 jul. 2023
Dear Khairul Dzakirin, Thank you for staying with us! Look forward to see you soon. Kind Regards,

8/10 Bueno

Cliente verificado

Viaje familiar
Good location but no good service.
2pm is the hotel scheduled check-in time. We went at 3pm, was told room not ready, disappointed. Help us store luggage, we went shopping first. When we came back after 5pm, room was ready for check-in but was given a room just above the lobby level, next to breakfast lounge, noisy floor, another disappointment! One toilet roll for 2-persons for 2-days stay. Dissatisfaction.
Se hospedó 2 noches en junio de 2023
Respuesta de (Ridzwan | Operation Executive), el 25 jul. 2023
Dear valued guest,Thank you for staying with us. We regret that we did not deliver our usual standard of service. We value your feedback and work hard to ensure that similar issues do not occur in the future. We will strive to improve positively and serve you better with memorable experience. Thank you & be well

6/10 Aceptable

Alan

Se hospedó 2 noches en junio de 2023
Respuesta de The team at Citrus Hotel JB, el 25 jul. 2023
Dear Alan, Thank you for staying with us! Look forward to see you soon. Kind Regards,

8/10 Bueno

Neo-Lek

Se hospedó 4 noches en marzo de 2023
Respuesta de The Citrus Hotel Management , el 1 may. 2023
Dear Neo-Lek, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Good location
Very near to shopping and food.
Se hospedó 1 noche en abril de 2023
Respuesta de The Citrus Hotel Management , el 5 abr. 2023
Dear valued guest, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.

10/10 Excelente

Lee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just opposite City Square
Many breakfast, lunch, dinner options within vicinity. Hotel is slightly old, but clean. Room done up daily.
Se hospedó 2 noches en marzo de 2023
Respuesta de The Citrus Hotel Management , el 4 abr. 2023
Dear Lee Jun Yang, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.

10/10 Excelente

Doris

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
had a good stay
Se hospedó 2 noches en marzo de 2023
Respuesta de The Citrus Hotel Management , el 2 abr. 2023
Dear Doris Chin, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.