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Opiniones de Super 8 by Wyndham Jonesboro

2 out of 5
Super 8 by Wyndham Jonesboro
2500 S Caraway Rd, US Hwy 63 North Bypass, Jonesboro, AR

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 139 de 782 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 243 de 782 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 180 de 782 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 109 de 782 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 111 de 782 opiniones" "

6.8/10

Limpieza

7.2/10

Servicio y personal

6.0/10

Servicios

6.2/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

CECILIA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio, el desayuno no muy buena
Bien, muy buena disposición de la recepción al atender los servicios que le solicitamos ya que mi esposo no puede caminar tramos.largos son cambio de habitación y nos proporcionó todo lo necesario para estar cómodos
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and comfortable
Clean and comfortable. For the price it's really good.
Se hospedó 1 noche en enero de 2019
Respuesta de Guest Experience Team, el 22 ene. 2019
Dear Carlos, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Super 8 Jonesboro Customer Care Team

10/10 Excelente

Jerry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was very nice and clean. The desk personnell were very nice and helpful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Jerry,We are pleased to hear that you found your room to be clean and enjoyed the service provided by our staff members. Your positive feedback is greatly appreciated. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team directly.

4/10 Malo

WESLEY

Viaje en grupo, Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The entire hotel has a very strong smell of Marijuana. The pillows and tv are small. Very bad water pressure.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello WESLEY,We're sorry to hear about your experience and appreciate your feedback. We value all guest comments to continually improve our services. Please feel free to reach out to our management team to address your concerns further. Thank you for bringing this to our attention.

8/10 Bueno

George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
On arrival desk attendant looked at my copy of email-ed reservation and said they had only Smoking rooms available. I protested and then he checked me into a Non-Smoking room as reserved, after I had walked down hall and confirmed no heavy smoke smell. Overall his graciousness was less than pleasant. Room was very satisfactory.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello George,We are glad to hear that you found your room satisfactory during your stay. Guest feedback is valuable to us, and we will address your check-in experience with the team. We aim to ensure all guests have a pleasant stay and will work on improving our service. Thank you for your comments.

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Jonathan,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needs new rugs in the room.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Sandra,We appreciate your feedback regarding the condition of the rugs in your room and will share this with our team for their awareness and consideration of future enhancements. Our goal is always to provide a comfortable stay for all our guests.

4/10 Malo

Tammie Mask

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was very nice however our room apparently had water damage of some sort previously in the bathroom. The facing of the sink was rugged, peeling and severely damaged. Just outside the door the bathroom there was a strong odor of mildew/mold. Breakfast is supposed to run til 10 but by 8am they had run out of coffee. We felt no need to gripe to the staff the condition of the hotel is not their fault but for health purposes the mold/mildew issues within the hotel should be taken care of.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Tammie Mask, We appreciate your kind words about our staff and apologize for any inconvenience you experienced. We will share your feedback with our maintenance team to address the issues you mentioned. Thank you for bringing this to our attention, and we will work to ensure a more pleasant stay for our future guests.

10/10 Excelente

Sharon

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
for an older motel.it was ok.for one night but would not want to have a prolonged trip here.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Sharon,We appreciate your feedback and are glad you found your stay satisfactory for the night. Should you have any concerns in the future, please don't hesitate to reach out directly to our management team for assistance or further insights.

4/10 Malo

Susan

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The receptionist was doing the best he could with a terrible situation. The motel was under renervation. We were allocated a room that was not it use on the first floor, no evevator. Had to be assigned a different room that was 'smoking'. Bath tub floor was VERY slippery, dangerous for elderly people.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 18 abr. 2024
Hello Susan, We appreciate your feedback regarding your recent stay. Our team works hard to accommodate all guests during renovations. Safety is paramount, and we will address the slipperiness of the bath tub floors for future guests. Thank you for letting us know about your experience.

2/10 Terrible

Robert

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Could not stay there it smelled so bad in the room guess I threw that money away couldn't get refunded BEWARE
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Robert, We apologize for the inconvenience and regret to hear about your experience. Your feedback is important to us, and we will address the issue to ensure a more pleasant stay for future guests. Please contact our management team directly to discuss this matter further.

10/10 Excelente

Wade

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Wade,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly.

4/10 Malo

James

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This was a port in a storm for the eclipse. The bathroom ceiling had a severely water damaged section of broken sheetrock that looked like an upstairs room had leaked through. The carpets were stained and worn. The mattress was hard as a rock. That said, I would've given them a much higher rating if we had not paid 4x the normal rate for the night's stay. It is probably on par with other locations for under $100/night.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 10 abr. 2024
Hello James, We appreciate your feedback and regret to hear about the issues you encountered during your stay. Your comments have been noted for our team to address accordingly. We always strive to provide a comfortable stay for all our guests. For any further assistance or feedback, please feel free to reach out to management.

8/10 Bueno

jerry

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello jerry, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Aceptable

Rhonda

Viaje familiar
Le gustó: Servicio y personal
Our room was clean and quiet. Housekeeping replaced our towels daily and fluffed our pillows daily. Although our room was in a non-smoking area, people next door or across the hall were smoking marijuana and/or vapes and the smell was awful in our room and hallway. The receptionist “tried to contact” them then brought industrial room deodorizer. We checked out early because of it being “allowed.” Continental breakfast was danishes, cereal, yogurt, oatmeal, bananas, coffee, and juice. It was a good stay for the first 3-4 nights. It is conveniently located to restaurants and stores. There is no elevator so if you are on 2nd floor, the stairs are inside.
Se hospedó 7 noches en marzo de 2024
Respuesta de Manager, el 17 mar. 2024
Hello Rhonda,Thank you for acknowledging our clean and quiet rooms, daily housekeeping, and convenient location near restaurants and stores. We regret any inconvenience caused by odors from neighboring rooms and appreciate your feedback. Our team aims to address guest concerns promptly and will look into ways to minimize such occurrences in the future. We apologize for any discomfort caused and appreciate your understanding as we improve our services.

10/10 Excelente

Pierre

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Melody is such a nice and polite manager
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 15 mar. 2024
Hello Pierre,We appreciate your kind words about Melody's professionalism and demeanor during your stay. Our team strives to provide excellent service to all our guests. Your feedback will be shared with her to recognize her for a job well done. Thank you for choosing to stay with us, and we hope to welcome you back soon.

4/10 Malo

Kenneth, St louis

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Hall stunk, had a smell hard to explain, beds were uncomfortable, toilet was very small looked like a kids toilet, shower leaked when turned on, if your tall be prepared to bend down low to take a shower..toilet seat was loose, we had to buy air freshener to make room smelled good..had to stay ....that was the cons..the pros were it was quiet, convenient to shopping, very nice at check in and check out..
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello Kenneth, We appreciate your detailed feedback and apologize for any inconvenience you experienced. We will share your comments with the team for further review. Thank you for acknowledging the convenient location and our friendly staff during your stay. Your input helps us improve our guest experience.

10/10 Excelente

Derrick

Le gustó: Servicio y personal
Old furnishings but good for the price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 10 feb. 2024
Hello Derrick,Thank you for choosing our hotel for your stay! We appreciate your feedback regarding the furnishings. We strive to provide comfortable accommodations at a competitive price. We value your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Jani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 6 feb. 2024
Hello Jani, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Was a fairly nice room. The TV volume did not work.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 20 ene. 2024
Hello Patricia,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced with the TV volume. We appreciate your comments and will share this with our team to ensure a better experience for future guests.

2/10 Terrible

Gabe

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 16 ene. 2024
Hello Gabe, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to please reach out to us directly with any specific feedback so that we can address the issues and make improvements. We value your input and hope to have the opportunity to welcome you back in the future for a more positive experience.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Decent place to stay
It was pretty clean, and check in and out was easy and clerks were nice. Only downfall was the entire place smells like smoke, even our non-smoking room. Other than that it was good.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness of our hotel and our friendly staff. We apologize for any inconvenience caused by the smell of smoke in your non-smoking room. We strive to provide a comfortable and pleasant environment for all of our guests, and we will address this issue accordingly.

2/10 Terrible

faisal

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Because of emergency i requested for cancel but Expedia refused. I called to Hotel management they said we are ready to refund , call Expedia first. When i called Expedia they lied and blamed on hotel. So i will never use Expedia to book hotel , Expedia didn't refund my money $107 dollars, i will not recommend to use Expedia in future. Expedia is rascal app. Terrible experience. First and last experience with Expedia.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 31 dic. 2023
Hello faisal,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. We understand the frustration you must have felt with the cancellation process. While we cannot speak on behalf of Expedia, we always recommend reaching out to them directly for assistance regarding reservations. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Ann

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 21 dic. 2023
Hello Ann,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide excellent service and a comfortable stay for all of our guests. If you have any more feedback or if there's anything else we can do for you, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

10/10 Excelente

Jacqueline

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello Jacqueline,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. If you have any further feedback or if you need assistance with anything, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 10 dic. 2023
Hello Janet,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We truly appreciate your support and hope to have the opportunity to welcome you back again soon.

10/10 Excelente

Howard

Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice room for the price. Worked for us while traveling throy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 5 dic. 2023
Hello Howard,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our room to be of good value during your travels. We strive to provide comfortable accommodations at a reasonable price for our guests. We hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Greg

Viaje familiar
No le gustó: Servicios
Exterior was not very inviting, but the room was surprisingly very nice.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Greg, Thank you for taking the time to share your feedback. We're pleased to hear that you found your room to be nice and comfortable during your stay. We appreciate your comments regarding the exterior and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 17 dic. 2023
Hello James,We are thrilled to hear that you had a fantastic stay with us! It was our pleasure to provide you with excellent service and a comfortable experience. Please feel free to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back in the future!

8/10 Bueno

Charles

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Very convenient to the freeway with IHOP restaurant nearby. Confusing access to property and unappealing area around property. The photo bears no relation to this motel. No elevator for access to our second floor room. Room was comfortable and quiet. Bed was very good.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Charles,Thank you for your feedback regarding your recent stay. We appreciate your compliments on our comfortable and quiet rooms, as well as the convenient location near IHOP. We apologize for any confusion regarding the access to the property and the surrounding area. Please note that the photo provided is intended to showcase the motel's interior. We regret any inconvenience caused by the absence of an elevator to your second-floor room. We value your comments and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was clean and pleasant. Bed was comfortable with clean linens and afforded a restful sleep. Shower was nice with adjustable shower head. In-room coffee maker available and working properly. Breakfast room is spacious with many continental breakfast options offered. Staff friendly and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 18 nov. 2023
Hello David,Thank you for taking the time to provide feedback on your recent stay. We are delighted to hear that you found your room clean and comfortable, and that you enjoyed a restful sleep. It is also great to hear that you found the shower and in-room amenities to be satisfactory. Additionally, we appreciate your kind words about our spacious breakfast room and friendly staff. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Shirley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy bed and pillows, clean rooms
Friendly efficient check in. Clean rooms. Comfy beds, pillows and bedding. Lots of tv channels. Great stay and would stay again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 17 nov. 2023
Hello Shirley,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our friendly and efficient check-in process, as well as our clean rooms and comfortable bedding. We are pleased to know that you had plenty of TV channels to enjoy during your stay. It would be our pleasure to welcome you back in the future for another great stay.

8/10 Bueno

Elaine

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 15 nov. 2023
Hello Elaine,Thank you for your feedback on your recent stay. We appreciate your rating and are glad to hear that overall you had a positive experience. Please feel free to reach out to our management team directly for any further concerns or inquiries you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bueno

Charlie

Viaje de negocios, Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Guy on the check in desk needs to find a new job as he obviously hates his. Didnt say hi or anything else except give me id and card.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 12 nov. 2023
Hello Charlie,Thank you for sharing your recent check-in experience with us. We regret to learn about the lack of warm and friendly greeting you received upon arrival. Your feedback is valuable to us, and we'll address this with our team to ensure a more welcoming service in the future.

8/10 Bueno

Lamar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 11 nov. 2023
Hello Lamar,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We always strive to provide exceptional service and will take your comments into consideration to improve our offerings for future guests. If you have any further concerns, please reach out to our management team directly.

10/10 Excelente

Ronald

Wonderful
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello Ronald,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sink did not drain properly, also tub. Hair dryer did not work
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 3 nov. 2023
Hello John, We apologize for the inconveniences you experienced during your stay. Our team is committed to resolving maintenance issues promptly and we appreciate your feedback. We encourage our guests to report any issues directly to our front desk so that we can address them immediately. We hope to have the opportunity to welcome you back and provide you with an improved experience.

10/10 Excelente

Royce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello Royce,Thank you for your excellent rating! We are thrilled to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future for another wonderful stay.

10/10 Excelente

Lonna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed the staff and the quiteness of the area even though we were in town close to a busy highway.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 31 oct. 2023
Hello Lonna,Thank you for sharing your positive experience at our hotel. We are glad to hear that you enjoyed the quietness of the area, despite its proximity to a busy highway. Our staff takes pride in providing excellent service, and we're delighted that they made a positive impression on you. We hope to welcome you back in the future for another enjoyable stay.

4/10 Malo

Thomas

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 30 oct. 2023
Hello Thomas,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excelente

victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en octubre de 2023
Respuesta de Manager, el 28 oct. 2023
Hello victor,Thank you for giving us a perfect rating! We are delighted to hear that you had a great experience with us. We hope to see you again soon!

6/10 Aceptable

John

Viaje de negocios
No le gustó: Limpieza y servicios
There was no ironing board or iron, even though there were hangars. But, even MORE importantly, when I got into the room itself and went to go to the restroom and take a shower, there was a HUGE roach in the middle of the bathroom floor. The lighting in the room was dark. one of the lamps flat out didn’t work. boths nights i was there, it sounded like there was construction going on overhead, after 10 pm. I won’t stay there again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 28 oct. 2023
Hello John, We apologize for the inconveniences you experienced during your stay. We understand the importance of having ironing facilities available and we apologize for the oversight. We apologize for the disturbance caused by noise and the issues with the lighting. We appreciate your feedback and your patronage.

4/10 Malo

Connie

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Carpet was sticky. Had to get towels and put down so shoes would not stick to floor. Staff were friendly and nice. Breakfast was fine by the time I got there at 8:00. Would not recommend and would not stay there again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 18 oct. 2023
Hello Connie ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
0
Not for family travel!! This place is for out of town workers! Nothing family about it!
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 13 oct. 2023
Hello Jennifer ,We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a memorable experience and it is disheartening that we left a bad impression instead. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

10/10 Excelente

Doug

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 28 oct. 2023
Hello Doug,Thank you for your amazing rating! We're thrilled to hear that you had an exceptional experience. We look forward to welcoming you back again soon!

4/10 Malo

Joseph

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Upon arrival at the front desk, the clerk was occupied looking at her cell phone. I was standing directly in front of her for 4 or 5 minutes. I stood there holding my hanging clothes and she never uttered a word to acknowledge my presence. I was pre-registered and I was given a room that smelled like a dirty ashtray. I went back to the clerk and asked for a non-smoking room. She said I requested a smoking room on my pre-registration. I may have accidently omitted or checked a wrong box when I booked on-line, but I certainly didn't want a smoking room. She said "that is what happens when you book on-line." It became cool in the evening and I turned the thermostat to heat. When the heater came on, it started to smoke and smelled like plastic burning. It made the smoke detector to start chirruping. I turned the heat off and let the fan clear the air. It was cold in that room during the night, but I wasn't risking causing another smoke alarm to be activated. The next morning about 5:00 a.m. I mentioned to another desk clerk about the heater and his reply was "it does that every winter when they are turned to heat."
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 10 oct. 2023
Hello Joseph ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Jennifer

Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 10 oct. 2023
Hello Jennifer, It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Aceptable

jason

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 7 oct. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jennifer

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 7 oct. 2023
Hello Jennifer, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 3 oct. 2023
Hello Jennifer,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.