Servicio de la propiedad

Opiniones de Wyndham Grand Phuket Kalim Bay

5 out of 5
Wyndham Grand Phuket Kalim Bay
8/18-19 Moo 6, Kamala, Phuket

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 578 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 281 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 74 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 1000 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A little bit far from everything, even from the delivery zone.
Se hospedó 3 noches en enero de 2024
Respuesta de Domninic Egger, el 18 ene. 2024
Dear Khun Elizabeth, We appreciate your stay with us and thank you for leaving a review. Our resort is nestled on the hills of Kalim, midway between Patong and Kamala, our 19 buildings are surrounded by lush greenery, providing a tranquil and relaxed ambiance. Spectacular views and unforgettable sunsets can be enjoyed from our Infinity Bar or the Latitude 98 Restaurant terrace.For those who prefer a quiet escape, our resort is an ideal haven, strategically located 10-15 minutes away from the vibrant scenes of Patong or Kamala. The shuttle service, available every hour from 10 am to 8 pm, offers convenience for exploring. Advance booking is advisable. Alternatively, a tuk-tuk ride back to our hotel from Patong is available for THB 300.Sincere regardsDominicGeneral Manager

10/10 Excelente

Alexis, Miami

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La atención la limpieza y la habitación tenía una vista súper linda
Se hospedó 3 noches en marzo de 2022
Respuesta de Dominic Egger, el 16 mar. 2022
Estimado Alexis Gracias por su visita y sus excelentes comentarios sobre nuestra limpieza, las habitaciones y la increíble vista sobre el mar de Andaman. Esperamos darle la bienvenida de nuevo pronto. Sinceros saludos Dominic Gerente general

10/10 Excelente

Gerardo, Culiácan, Sinaloa, México

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The service at Wyndham is upon one of the best I have ever received. Everything was perfect from the moment I got to the hotel. The hotel installations were clean, well maintained, and the rooms were very spacious and beautiful! I will definitely be returning when I come to Phuket.
Se hospedó 1 noche en julio de 2019
Respuesta de Dominic Egger, el 13 dic. 2019
Dear "Gerardo" Delighted to read my Team enabled a great stay for you and created memorable moments. I am also pleased to read that you enjoyed our service delivery, cleanliness and our spacious rooms. Nothing beats the relaxing atmosphere and the beautiful sunsets on your holiday to recharge. We look forward to have you back soon. Sincere regards Dominic General Manager

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar es muy buen ubicado, tiene una vista muy bonita, el personal es lo mejor, son muy atentos y amables.
Se hospedó 4 noches en noviembre de 2019
Respuesta de Dominic Egger, el 28 nov. 2019
Dear valued guest, Unfortunately Expedia does not let us respond in your language anymore and all review responses are getting rejected if not in English. We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your great feedback on our friendly and helpful team, our amazing location and the great views from our resort. We look forward to have you back soon. Sincere regards Dominic General Manager

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Es un hotel moderno, con excelentes instalaciones. Las habitaciones con alberca son lo mejor pero es complicado recorrer el hotel caminando. El personal es poco amable y cero tratan de entenderte. La alberca principal y el restaurante estaba en mantenimiento
Se hospedó 2 noches en septiembre de 2019
Respuesta de Dominic Egger, el 1 oct. 2019
Querido invitado, Gracias por estar con nosotros. Agradecemos sus comentarios sobre nuestro moderno hotel y excelentes instalaciones. Estamos decepcionados de que no hayamos logrado una estadía positiva memorable en nuestro resort con nuestro equipo. Apreciamos todos los comentarios que recibimos para garantizar que las futuras estancias sean perfectas y esperamos tenerte con nosotros en el futuro nuevamente. Saludos sinceros Dominic Gerente general

8/10 Bueno

Elisabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DESCANSO Y DESCONEXION
Se hospedó 2 noches en enero de 2019
Respuesta de Dominic Egger, el 19 ene. 2019
Querido Elisabeth Gracias por su estadía en nuestro hotel. Me alegro de que puedas relajarte y recargarte. Saludos sinceros Dominic

10/10 Excelente

Marcelo Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MARAVILLOSO
EXCELENTE EXPERIENCIA
Respuesta de Dominic Egger, el 7 abr. 2018
Estimado Marcelo Muchas gracias y esperamos tenerte en nuestro hotel pronto otra vez Atentamente Dominic

10/10 Excelente

monica, barcelona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel de lujo
El servicio buenisimo. Lastima que el agua de la piscina esta muy fria. Deberia ser más cañiente para disfrutar de tu habitacion , por lo demas excelente esta a unos 15 minutos en taxi o tku-tul de la playa de patong beach
Se hospedó 2 noches en enero de 2018
Respuesta de Dominic Egger, el 21 ene. 2018
Gracias por compartir la felicidad de hospedarse en nuestro hotel y disfrutar de los servicios. Me encantan las suites y villas con piscinas privadas, ideales para relajarse y refrescarse, disfrutar de la vista y aprovechar al máximo las vacaciones.

8/10 Bueno

Lana, BALTimore

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
I love the staff … I will stay at this hotel next time we’re in Thailand 🇹🇭
Se hospedó 4 noches en mayo de 2024
Respuesta de Van Pongsak, el 20 may. 2024
Dear Khun Lana,We're thrilled to hear our team made a lasting impression on you! It's wonderful you're considering a return stay; our team eagerly awaits your next escape with us. Until then, we invite you to reminisce about your stay by recalling the panoramic views from Latitude 98 or perhaps your relaxing moments at Zana Spa.Warm regards,Van Pongsak

10/10 Excelente

Alla

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing, so attentive and nice! We got the suite so we had a great view and overall very happy with our stay! Would come back and stay again!
Se hospedó 4 noches en abril de 2024
Respuesta de Dominic Egger, el 10 abr. 2024
Dear Khun Alla,We are elated to hear your stay in our suite offered you both a great view and a memorable escape. Your praise for our Khun team's attentiveness and kindness is greatly appreciated and reflects the warm, welcoming atmosphere we strive for at Wyndham Grand Phuket Kalim Bay. It would be our joy to welcome you back, especially with the upcoming Songkran Thai New Year festival, a truly extraordinary experience. Remember, our Zana Spa awaits to offer you another day of pure bliss with our therapeutic massages and soothing body rituals.With warm regards,DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Excelente

Johari

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was great the staff was good the rooms were clean beautiful views
Se hospedó 5 noches en abril de 2024
Respuesta de Dominic Egger, el 10 abr. 2024
Dear Khun Johari,We’re elated to hear you enjoyed the clean rooms and our property's stunning views. Your commendation of our warm team members is greatly appreciated. Wyndham Grand Phuket Kalim Bay is an idyllic escape, and we are thrilled to have provided you with a memorable experience. It’s delightful to know the vistas from your room added to the charm of your stay.We’re looking forward to creating more extraordinary moments for you, perhaps during Songkran, our Thai New Year water festival celebrations. It’s an event not to be missed and we believe you would thoroughly enjoy the festivities.Warm regards,DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Excelente

Jasmine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved everything about this property. From the staff to the amenities and hotel menu! 10 out of 10!!
Se hospedó 4 noches en marzo de 2024
Respuesta de Dominic Egger , el 6 abr. 2024
Dear Khun Jasmine,We are thrilled that our offerings, from the attentive care provided by our team to the variety of amenities, have crafted memorable moments for you. Our goal is to deliver distinctive experiences that resonate well beyond your stay, and it seems we have succeeded! Guests like you make everything we do entirely worthwhile.We're delighted you enjoyed exploring the culinary delights at Latitude 98 and the serene ambiance that Zana Spa and Wellness provides. Should you desire another escape, the exhilarating Songkran Thai New Year Festival awaits with water celebrations that promise joy and unique traditions.We appreciate your glowing review and look forward to welcoming you back to Wyndham Grand Phuket Kalim Bay for yet another extraordinary escape.Warmest regards,DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Excelente

Ashley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good food and nice building for breakfast
Se hospedó 4 noches en marzo de 2024
Respuesta de Dominic Egger, el 2 abr. 2024
Dear Khun Ashley,We're heartened to hear you savored the Thai-infused cuisine at Latitude 98 and appreciated our distinctive architecture. Your morning moments matter to us. For your next visit, do explore our In Room Dining options, which also offer a premium range of Asian delights for a private escape. We're looking forward to celebrating the Songkran festival with unique experiences for our guests. Your acknowledgment is deeply valued.Warmly,DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and food was good
Respuesta de Dominic Egger, el 2 abr. 2024
Dear Khun Ashley,We are thrilled to hear you enjoyed the distinctive dining options during your stay. Our Latitude 98 Restaurant takes pride in delivering a premium Thai-infused experience coupled with an international twist that pleases every palate. Considering your appreciation for food, we thought you might be interested in exploring a session at Zana Spa's Thabtim Cafe next time. Here, you can treat yourself to healthy drinks in a serene environment after a rejuvenating spa treatment. Prepare to immerse yourself in joy and excitement as you experience Songkran, the Thai New Year, celebrating with us at the Wyndham Grand Phuket Kalim Bay.Warm regards,DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Excelente

Marcel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr zu empfehlendes hotel sehr freundlich und zuvorkommend
Se hospedó 4 noches en marzo de 2024
Respuesta de Dominic Egger, el 28 mar. 2024
Lieber Juan Marcel,Es ist eine Freude zu wissen, dass unser herzlicher Service und die einzigartige Atmosphäre Ihren Aufenthalt zu etwas Besonderem gemacht haben. Ich werde Ihre Worte gerne mit unserem Team weilen. Wir freuen uns auf Ihren nächsten Besuch, vielleicht um unsere bevorstehenden Songkran-Feierlichkeiten für einen aussergewöhnlichen Kurzurlaub zu erkunden.Mit freundlichen GrüssenDominicHotel DirektorWyndham Grand Phuket Kalim Bay

10/10 Excelente

Michael

Viaje en pareja
The staff are the best. Made us feel right at home .. thank you for everything
Se hospedó 13 noches en marzo de 2024
Respuesta de Dominic Egger, el 27 mar. 2024
Dear Khun Michael,We're thrilled to know our team made you feel at home, reflecting our commitment to create warm and welcoming experiences. Should the Andaman Sea beckon you again, consider celebrating Songkran with us for a distinctive Thai New Year. Warmest regards, DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Excelente

Dan

Se hospedó 2 noches en marzo de 2024
Respuesta de Dominic Egger, el 10 abr. 2024
Dear Khun Dan,Your five-star rating is tremendously appreciated, and we're delighted to see you had an extraordinary escape with us. We hope to welcome you back; perhaps during the Songkran Thai New Year for more joyous moments.Warm regards, Dominic General Manager Wyndham Grand Phuket Kalim Bay

10/10 Excelente

Ghazal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Dominic Egger, el 19 mar. 2024
Dear Khun Ghazal,Your gracious score illuminates our commitment to creating extraordinary experiences. As you have cherished our unique location, perched elegantly on Kalim’s hills, we hope you also found joyful moments overlooking the Andaman Sea's azure waters from Infiniti Lobby Bar. We anticipate welcoming you again for more premium stays and tranquil retreats at our Zana Spa.Warm regards,DominicGeneral Manager

6/10 Aceptable

Linda

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Dominic Egger, el 14 mar. 2024
Dear Linda,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely hope that you will consider giving us another opportunity to better serve you in the future. If you do choose to stay with us again, please don't hesitate to reach out to our team directly, and we will do our utmost to ensure that your next visit exceeds your expectations.Thank you once again for sharing your feedback, Linda. We hope to welcome you back soon for a more enjoyable stay.Warm regards, DominicGeneral Manager

6/10 Aceptable

Daniel

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Der zimmerservice hat die Räume nicht vernünftig gereinigt.
Se hospedó 6 noches en marzo de 2024
Respuesta de Dominic Egger, el 10 mar. 2024
Lieber Khun Daniel,Mit Bedauern müssen wir feststellen, dass unser Zimmerservice Ihren Erwartungen hinsichtlich der Sauberkeit nicht entsprochen hat. Dies ist sicherlich nicht der Servicestandard, den wir anstreben. Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Ihr Feedback ist von unschätzbarem Wert, um sicherzustellen, dass wir unsere Housekeeping-Standards verbessern. Erwägen Sie bei der Planung Ihres nächsten Ausflugs die Entspannung bei einer der verjüngenden Therapien im Zana Spa oder geniessen Sie die thailändische Küche im Latitude 98 Restaurant. Wir sind zuversichtlich, dass unser anhaltendes Engagement für erstklassige Servicequalität das Gleichgewicht zwischen Freude und Entspannung bei Ihren zukünftigen Aufenthalten wiederherstellen wird. Für zukünftige Arrangements können Sie sich gerne direkt an mich wenden, damit wir Ihren grösstmöglichen Komfort gewährleisten können.Herzliche Grüsse,Dominic Hotel Direktor

6/10 Aceptable

George

Viaje familiar, Viaje familiar con niños
The distances between villas and lobby is far and can not be walked due to steep roads. you have to organise a hotel car to pick you up from villa to lobby and vice virsa every time as taxies are not allowed to drop you off to the villa. Very inconvenience when you travel as a family. Rooms are quite avaragr in size not as seen on photos. A bit old as well.
Se hospedó 4 noches en febrero de 2024
Respuesta de Dominic Egger, el 5 mar. 2024
Dear Khun George,We appreciate your feedback regarding your recent stay at our hillside haven. It is regrettable to learn of the difficulties you faced with the transport between our villas and the main lobby due to the unique terrain of our resort. All buildings are easy accessible with a short walk and use of the elevators overcoming the hill. We have internal transfer and in peak period this may talke some time. The reason we are not allowing taxies driving through the resort is the keep it nice, relaxed and chilled to enjoy the views and vistas. We hope this experience will not deter you from the extraordinary experiences Wyndham Grand Phuket Kalim Bay can offer. Should you decide to join us again, consider exploring the rejuvenating treatments at Zana Spa for a tranquil escape or savoring the delightful Thai-infused cuisine at Latitude 98 Restaurant. Sipping a cocktail at the infiniti bar end enjoying the amazing sunsets. We're also excited about our upcoming Earth Hour event, with a night of star gazing that promises a magical and distinctive experience for our guests.We truly value your input, as it steers our path towards better serving our valued guests. Thank you for choosing us for your family getaway, and we sincerely hope to have the opportunity to better serve you in the future.Sincere regards,DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Excelente

Darrell, Nashville

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked my stay at Wyndham Grand Phuket Kalim Bay a lot. The front desk area is small and was crowded when I first checked in. In my opinion, it didn't give a great first impression but the staff were very nice and accommodating. The breakfast buffet was one of the best I've had in a hotel to be included as part of my room price. The room was great with an awesome view of Kalim Bay. The hotel is oddly laid out with various buildings and levels but I didn't mind it. Oh, and location, location! It's just a few minutes from the beach and town of town Patong. A huge plus! Overall I recommend this hotel.
Se hospedó 4 noches en febrero de 2024
Respuesta de Dominic Egger, el 29 feb. 2024
Dear Khun Darrell,We greatly appreciate you sharing your experience at Wyndham Grand Phuket Kalim Bay.Your feedback regarding the initial check-in experience is valuable to us. We apologize for the crowded front desk area and will explore ways to enhance this aspect of our service to ensure a smoother and more welcoming arrival for our guests.It's fantastic to hear that you found our sumptuous breakfast buffet to be one of the best you've had. We take pride in offering a wide variety of delicious options to start our guests' days off right.We're pleased to hear that you enjoyed your room and the breathtaking view of Kalim Bay. While our layout built on the hill with 19 buildings, may be unconventional, it enables amazing views from different vantage points. From your room, from the Deck infiniti pool, the infiniti bar for amazing sunset &cocktail sipping, Breakfast from Latutide 98 terrace with a nice sea breeze and not to forget from our Wyndham Orchard right at the top enabling views from the bamboo swing all over Patong Bay. We're glad it didn't detract from your overall experience.And of course, we couldn't agree more about our prime location near the beach and the bustling town of Patong. We're thrilled that this added to the enjoyment of your stay.Thank you for recommending our hotel, Darrell. We hope to have the pleasure of welcoming you back in the future for another memorable stay.We look forward to have you with us soon again. Sincere regardsDominicGeneral Manager

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 10 noches en diciembre de 2023
Respuesta de Dominic Egger, el 27 feb. 2024
Dear Khun Elizabeth, Appreciate taking the time to leave a review for our resort. Our resort offers a great view over Patong bay and the Andaman Sea. Infiniti bar is a great place to sip a cocktail and enjoy the most amazing sunsets. In the morning a walk in our Orchard and enjoy the bamboo swing enables a relaxing atmosphere in the green with vies to Patong. Sincere regardsDominicGeneral Manager

10/10 Excelente

Molly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Dominic Egger, el 27 feb. 2024
Dear Khun Molly, We appreciate your stay with us and your great review. We look forward to have you with us again in the near future. Our resort is perfect to relax and recharge or to use as base to explore Phuket Island. Sincere regardsDominicGeneral Manager

4/10 Malo

Zachary

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Checking in was much more difficult than it needed to be. We had to fill out multiple pages of information before being asked for more money just to get our room key. Thankfully it was refundable but it would have been nice to know since we needed to withdraw more cash. Checking out was also frustrating as our flight didn’t leave from Phuket until 10 pm and the latest they could give us was 1pm. The bathrooms were also very small and the water pressure and temperature was inconsistent. They were also trying to sell us on their membership. They called our room multiple times(once while we were still sleeping) and then asked us to come see them at the front so they could try to convince us to pay more money for benefits we didn’t need.
Se hospedó 5 noches en febrero de 2024
Respuesta de Dominic Egger, el 18 feb. 2024
Dear Khun Zachary,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced during your stay, and we appreciate your candid comments.The registration card in Thailand is a government requirement and unfortunately we are not able to get away with this. Regarding the check-out time limitation, it is currently high season and the hotel is running full occupancy. hence we are not able to extend late check-outs. If you know you have a late night flight you have the option of either book another night in advance or leave the luggage and use the facilities until the end of the day and have a shower at our change rooms at the Gym. Once again, we apologize for any inconveniences you faced and appreciate your honest feedback.Sincere regards,DominicGeneral Manager

10/10 Excelente

Endrit

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Magnifique la chambre, l’eau, un peu froide de la piscine car le soleil on le voit presque jamais. Temps en temps bruyant dans la chambre en entend un peu tout
Se hospedó 3 noches en febrero de 2024
Respuesta de Dominic Egger, el 18 feb. 2024
Cher Khun Endrit,Nous vous remercions d'avoir pris le temps de partager votre expérience chez nous. Nous sommes ravis d'apprendre que vous avez apprécié la magnifique chambre et la piscine, même si l'eau était un peu froide en raison du manque d'exposition au soleil.Nous comprenons que le niveau sonore dans la chambre a pu être gênant par moments, et nous nous excusons pour tout inconvénient occasionné. Nous prendrons des mesures pour atténuer les bruits et améliorer la tranquillité de votre séjour.Nous sommes reconnaissants pour vos commentaires positifs et vos suggestions constructives. Votre confort est notre priorité, et nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience encore plus agréable.CordialmentDominicGeneral Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good environment
Need sometime to wait for the transfer car. The room bell not loud enough so can’t open the door for room services on time.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dominic Egger, el 18 feb. 2024
Dear valued guest. We appreciate you sharing your experience with us. Your feedback is important, and we value your honest review.We understand that the wait for the transfer car and the issue with the room bell affected your experience. We apologize for any inconvenience caused and assure you that we will take immediate steps to improve our transportation services and address the room service response time.Your comments are instrumental in helping us enhance our services, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future.Sincere reagrdsDominicGeneral Manager

6/10 Aceptable

Marcelo

Le gustó: Servicio y personal y comodidad de las habitaciones
Hotel precisa de melhoramentos
O hotel possui uma estrutura incrível, porém, tivemos problemas no check-in. Chegamos às 13:00 horas e o quarto ainda não estava disponível. Tivemos que aguardar por mais 2 horas até entrar no quarto. A gerência não se pronunciou quanto ao atraso, contudo, foi ofertado um checkout por mais 2 horas. Café da manhã simplório para a qualidade do hotel. Poucas opções ocidentais e os funcionários do restaurante nada simpáticos. Chegamos de Patong por volta das 22:00 horas e não tinha um veículo para nos levar até o quarto, que por sinal, é bem longe da recepção. O hotel está localizado em uma colina, mas a noite fica muito sombrio e mal sinalizado. A limpeza do quarto deixou a desejar. Estava notório que limparam de qualquer jeito para receber outro hóspede.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dominic Egger, el 17 feb. 2024
Caro Khun MarceloObrigado por reservar um tempo para compartilhar seus comentários sobre sua recente estadia em nosso hotel. Agradecemos genuinamente suas gentis palavras sobre a incrível estrutura do nosso hotel e lamentamos saber dos desafios que você enfrentou durante sua visita em nosso período de pico.Pedimos sinceras desculpas pelo inconveniente causado durante o check-in. Compreendemos o quão importante é ter uma experiência de chegada tranquila e lamentamos que este não tenha sido o seu caso. Saiba que seus comentários foram compartilhados com nossa equipe de gestão para abordar e melhorar nosso processo de check-in e garantir um serviço mais eficiente aos nossos hóspedes.Em relação ao café da manhã, estamos muito surpresos e adoraríamos saber mais sobre sua expectativa. Desde estação de ovos, waffles e panquecas até 3 opções com buffet tailandês, ocidental e árabe.As questões que você mencionou em relação à limpeza do quarto são preocupantes e garantimos que isso não reflete nossos padrões. Já compartilhamos seus comentários com nossa equipe de limpeza para solucionar e corrigir quaisquer deficiências em nossos procedimentos de limpeza.Agradecemos o seu feedback construtivo e estamos empenhados em fazer as melhorias necessárias para melhorar a experiência geral dos hóspedes. Esperamos ter a oportunidade de recebê-lo de volta no futuro e proporcionar-lhe a estadia excepcional que você merece.Obrigado por escolher nosso hotel e pedimos desculpas por qualquer inconveniente causado.Sinceros cumprimentosDominicDirector Geral

10/10 Excelente

Donna

Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Dominic Egger, el 17 feb. 2024
Dear Khun Donna, We appreciate your stay and rating of our resort. We look forward to have you with us soon again. Sincere regardsDominicGeneral Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really nice and clean The staff was kind
Se hospedó 2 noches en enero de 2024
Respuesta de Van Pongsak, el 5 feb. 2024
Dear Valued Guest, Your 10* rating is greatly appreciated and we are glad to hear that your experience was as positive as we had hoped. We are happy to hear that cleanliness and our team member made positive impression in particular.Thank you for choosing us.Kind Regards, Van PongsakGuest Experience and Quality Manager

8/10 Bueno

Bent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Van Pongsak, el 5 feb. 2024
Dear Khun Bent, We love to see positive ratings! Thank you so much, from all of us at the hotel! We appreciate your support of our hotel and look forward to welcoming you back in future!Kind regards,Van PongsakGuest Experience and Quality Manager

6/10 Aceptable

Poul Verner

Le gustó: Limpieza y servicio y personal
1 uges ophold.
Hotellet bærer præg af at være slidt. Aircondition larmede og hotellet er meget lydt. Personalet er smilede og imødekommende. Morgenbuffet er overvældende med alt hvad hjertet begærer. Super restaurant med en fantastisk udsigt.
Se hospedó 7 noches en enero de 2024
Respuesta de Van Pongsak, el 28 ene. 2024
Dear Khun Poul Verner, Thank you for taking the time to provide us with feedback on your recent stay at our property. We are pleased to hear that you appreciated the staff are smiling and welcoming. Glad that the breakfast buffet is overwhelming with everything the heart desires. Super restaurant with a fantastic view.However thank you for your feedback with air conditioning was noisy, our apologies for inconvenience cause. With the deluxe room we will have a very focused maintenance program earlier during quarter 2, and we need to elevate this room to the top of the program. Also it will give me the opportunity to find a way to make it right for our guests.Kind Regards,Van PongsakGuest Experience and Quality Manager

10/10 Excelente

Vladimir, brooklyn

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Everything is fabulous.
Se hospedó 5 noches en enero de 2024
Respuesta de Van Pongsak, el 26 ene. 2024
Dear Khun Vladimir,"Everything is fabulous." you are too kind and we are delighted we have been able to create this feeling for you.We are super proud of both the team and resort - it is always great to hear our guests feel the same way. The hotel is built with the design and its our privlidge to ensure the service matches the amazing view points from the many different locations in our resort, beautiful views, nestled on the hills of Kalim just outside of Patong, overlooking the Andaman Sea and Patong Bay.We hope we get to see you again soon and if you are heading back our way please let us know.Kind Regards,Van PongsakGuest Experience and Quality Manager

8/10 Bueno

monika

Se hospedó 2 noches en enero de 2024
Respuesta de Van Pongsak, el 28 ene. 2024
Dear Khun Monika, Your 8* rating is greatly appreciated and we are sorry to hear that your experience was not as positive as we had hoped. We would like to invite you to reach out to us with any additional feedback or suggestions you may have to help us improve our services. Thank you for choosing us.Kind Regards, Van PongsakGuest Experience and Quality Manager

10/10 Excelente

Sahar, Rexburg

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to patong beach. Rooftop pool was amazing. Breakfast was superb.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Dominic Egger, el 18 ene. 2024
Dear Khun Sahar,We're thrilled to read your fantastic review of your recent stay with us! It's fantastic to hear that our proximity to Patong Beach, the amazing rooftop pool, and the superb breakfast added to the enjoyment of your time with us. We're pleased our facilities and services met your expectations.Sincere regardsDominicGeneral Manager

10/10 Excelente

Rutendo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very beautiful and staff are really friendly as well.
Se hospedó 4 noches en enero de 2024
Respuesta de Dominic Egger, el 17 ene. 2024
Dear Khun Rutendo,We're delighted to read about your positive experience at our resort. Your description of our place as "very beautiful" is truly gratifying, and it's wonderful to hear that our team's friendliness added to your overall satisfaction. We hope to have the pleasure of hosting you again for another enjoyable stay.Sincere regardsDominicGeneral Manager

10/10 Excelente

Mackenzie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here for 4 nights and had a very amazing experience. I informed the hotel that I would be there celebrating my birthday and anniversary and walking into the room at check in they had a very nice setup for us and delivered a desert! The pool was very nice, they have a good happy hour where it’s buy 1 drink get 1 free. Gym was nice and clean. Food was good. Location is about a 5-15 min drive to Patong depending on traffic. Walked there in 1 hour. Viewpoint cafe was down the road 5 min walk. If we couldn’t find a grab or bolt they called a taxi for us. Staff were all very kind! On our last night our AC and power stopped working and they put us in a villa suite which was really nice. I had an amazing stay here
Se hospedó 4 noches en enero de 2024
Respuesta de Dominic Egger, el 17 ene. 2024
Dear Khun Mackenzie,We're thrilled to hear that you had an amazing experience with us! Celebrating your birthday and anniversary with us was our pleasure, and we're delighted that you enjoyed the special setup and dessert in your room.It's great to know that you found the pool enjoyable, took advantage of the happy hour, and appreciated the cleanliness of our gym. We're also glad you enjoyed the food, and your mention of our convenient location and nearby attractions is much appreciated. Close to everything but far enough away from the hustle and bustle of Patong. We apologize for the inconvenience with the AC and power on your last night but are pleased that we could swiftly provide a solution by offering you a stay in our Pool Villa suite. Your kind words about our team's kindness are truly appreciated.We look forward to the opportunity of hosting you again and creating more memorable experiences.Sincere regardsDominicGeneral Manager

8/10 Bueno

Nada

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Beautiful view outside the room, fantastic staff, great amenities.
Se hospedó 7 noches en enero de 2024
Respuesta de Dominic Egger, el 15 ene. 2024
Dear Khun Nada, Appreciate yoru stay with us and thank you for sharing the beautiful views from yoru room. There are amazing spots to enjoy the scenery from our resort. Starting the day with Breakfast at Latitude 98 an enjoy the sea breeze. From your room/own pool in the suites and villas. Enjoying a sunset drink at infiniti bar. The "Love padlock fence" is another great spot and not to forget having a go on our bambo swing at the Wyndham Orchard with views out of the greenery to the bay. We look forward to have you with us again on your next Phuket escape! Sincere regardsDominicGeneral Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
5 night stay
Stayed here for 5 nights, great location and hotel. Staff friendly and helpful in booking day trips. Great location and facilities. Super comfy bed! Would stay here again.
Se hospedó 5 noches en enero de 2024
Respuesta de Dominic Egger, el 15 ene. 2024
Dear valued guest, It is lovely to hear that you enjoyed our fantastic location perched on the hill of Kalim. Great views over Patong Bay and the Andaman Sea. close to everything but far enough away from the hustle and bustle of Patong. We look forward to welcome you soon again!Sincere regardsDominicGeneral Manager

10/10 Excelente

Sreenil

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was amazing, the room was quite spacious and clean, the staff were nice. The bar and restaurant were also quite good. Only small issue was that the hotel is a bit far from the beach area but again it's a cliff side resort, so it is expected to be far from beach.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Dominic Egger, el 12 ene. 2024
Dear Khun Sreenil,We greatly appreciate your recent feedback following your stay at our Wyndham Grand Phuket Kalim Bay resort. It's fantastic to hear that you had an amazing experience, and we're pleased that the spacious and clean rooms, as well as the friendly team, contributed to your overall satisfaction.Our resort is perched on Kalim Hill with amazing views over Patong Bay and The Andaman Sea. To the beach it is 10-15 minutes either way to Patong or Kamala, We understand your observation about the distance from the beach area. As a cliff-side resort, we embrace this unique setting, and we're glad to know you recognized the inherent beauty and tranquility that comes with it. The breathtaking views, sunsets and serene atmosphere are indeed aspects we take pride in.Your positive comments about our bar and restaurant are valued, and we're thrilled to have exceeded your expectations in terms of service and culinary offerings.We appreciate your understanding of the resort's distinctive location and thank you for choosing to share your experience. We look forward to the pleasure of hosting you again for another wonderful stay.Sincere regardsDominic

8/10 Bueno

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Dominic Egger, el 9 ene. 2024
Dear Khun Adam, We're thrilled to hear that you stayed at our Wyndham Grand Phuket Kalim Bay Resort. Thank you for choosing us as the perfect getaway to relax and recharge. Close to everything but far enough away from the hustle and bustle of Patong. We can't wait to welcome you back for another romantic getaway.Sincere regardsDominicGeneral Manager

8/10 Bueno

Lucie

Se hospedó 1 noche en enero de 2024
Respuesta de Dominic Egger, el 9 ene. 2024
Dear Khun Lucie, Thank you for taking the time to share your positive experience as a business traveler at Wyndham Grand Phuket Kalim Bay Resort. We understand the importance of a comfortable and efficient stay for our guests on business, and we're delighted that our facilities and services met your expectations. We hope to have the pleasure of welcoming you back for your future business trips.Sincere regardsDominicGeneral Manager

10/10 Excelente

Hitoaki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en diciembre de 2023
Respuesta de Dominic Egger, el 9 ene. 2024
Dear Khun Hitoaki, We're overjoyed to learn that your family had a fantastic time at Wyndham Grand Phuket Kalim Bay Resort! Creating memorable experiences for our guests is what we aim for, and we're delighted to have been a part of your family vacation. Whether it was enjoying our amenities or exploring the local attractions, we're thrilled to have contributed to your wonderful memories. We look forward to hosting you again soon.Sincere regardsDominicGeneral Manager

10/10 Excelente

Odai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023
Respuesta de Dominic Egger, el 6 ene. 2024
Dear Khun Odai, Thank you for your stay with us. We look forward to have you back soon. Sincere regardsDominicGenral Manager

2/10 Terrible

Meredith

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Check-in took like 30 minutes and shouldn’t have been so long and complicated. Did not give a tour of property a had to find everything on our own and its large and on a hill and tough to navigate. Room was kind of dirty - sticky floor, felt not sanitary but clean enough I suppose. Service at restaurant was terrible - took forever to order, get food and waitress disappeared. We never got our appetizer and they messed up our order - mind you we were 1 of 2 diners at the time! They did comp our meal but still shouldnt be so difficult. The food quality is NOT good. The property is not convenient - there is a shuttle to patong you have to pay for and should be free - we tried to find it to go back from Patong but it never came at the time it was supposed to and had to take a cab. The bed was hard and not comfortable. The AC was always sooooo cold and hard to adjust. The pool in our room was freezing we didnt even use because it was so cold. When we left at 430am for a sunrise boat tour there was no one at the front desk or security at the front gate which was alarming from a safety perspective. The only redeeming things were the main pool with the bar which had a fantastic view and the reception bar for drinks during sunset was beautiful. Do not recommend. Would have rather paid much more money for a nicer safer place with better service.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Dominic Egger, el 2 ene. 2024
Dear Khun MeredithThank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences and disappointments you experienced during your visit.We deeply regret that the check-in process took longer than expected and that you found it complicated to find your way around with the hotel map provided and explained at check-in. Our resort is beautiful nestled on the hill of Kalim Bay with amazing views. It's disheartening to learn about the cleanliness issues in your room and the unsatisfactory service at our restaurant. We are addressing these concerns with our housekeeping and restaurant team to ensure such lapses do not recur. The pools in the tropics are not heated and ambient temperature. We take the safety of our guests very seriously, We have 24 security at our entry to manage the boom gates. At night time our welcome lobby reception is closed from 10pm to 6am but phone is available to our Villa Lobby Reception which is manned 24 hours too. On a positive note, we're glad to hear that you enjoyed the main pool with the bar and the infiniti bar during sunset. Your compliments on these areas are appreciated.We understand your disappointment, and we genuinely apologize for falling short of your expectations. We appreciate your feedback as it helps us identify areas for improvement, and we hope you will consider giving us another chance to provide you with the exceptional experience you deserve.Sincere regardsDominicGeneral Manager

10/10 Excelente

thomas

Se hospedó 7 noches en diciembre de 2023
Respuesta de Dominic Egger, el 29 dic. 2023
Dear Khun Thomas, Lovely to have you with us and we wish you a fantastic start into the New Year. We look forward to have you with us soon again. Sincere regardsDominicGeneral Manager

10/10 Excelente

Ben

Se hospedó 2 noches en diciembre de 2023
Respuesta de Dominic Egger, el 29 dic. 2023
Dear Khun Ben, We appreciate your stay and are looking forward to hosting you again in the near future!Sincere regardsDominicGeneral Manager

10/10 Excelente

Sezayir

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we had an amazing stay for our honeymoon
Se hospedó 5 noches en diciembre de 2023
Respuesta de Dominic Egger, el 25 dic. 2023
Dear Khun Sezayir,We're thrilled to hear that you had an amazing stay for your honeymoon! Your celebration means a lot to us, and we're delighted to have been part of such a special occasion. Wishing you a lifetime of happiness, and we hope to welcome you back for more memorable experiences in the future.Sincere regards,DominicGeneral Manager

10/10 Excelente

Mikkel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb experience
We really enjoyed our 14 day stay at the hotel. The location and view from the room and pool is incredible and the staff is extremely helpful and service minded. The restaurant/room service and breakfast buffet is decent, but not Great. However the pricing of both is very reasonsble so its a good way to get a good cheap dinner, but dont expect a gourmet experience.
Se hospedó 14 noches en noviembre de 2023
Respuesta de Dominic Egger, el 20 dic. 2023
Dear Khun Mikkel,We appreciate your detailed feedback following your recent two week stay with us. It's great to hear that you enjoyed the incredible location and view from both your room and the pool.Your acknowledgment of our team's helpfulness and service-minded approach is truly rewarding. Ensuring our guests feel well taken care of is a priority, and it's wonderful to know that our team succeeded in making your stay memorable.We also value your honest assessment of our restaurant, room service, and breakfast buffet. Your observation about their decent quality and reasonable pricing is duly noted. We do have some special menu's (Romantic cabana) which is high end culinary experience. We are continuously evolve our different outlets for more options and choice. Your insights are valuable to us as we continuously strive to enhance the overall guest experience. We look forward to the possibility of welcoming you back and exceeding your expectations on your next visit.Sincere regardsDominicGeneral Manager

10/10 Excelente

Lobsang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Van Pongsak, el 7 feb. 2024
Dear Khun Lobsang, We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Kind Regards, Van PongsakGuest Experience and Quality Manager