Lobby

Opiniones de Clarion Pointe

2.5 out of 5
Clarion Pointe
4048 S Lynn Ct, Independence, MO

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 145 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 224 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 182 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 164 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 286 de 1001 opiniones" "

6.0/10

Limpieza

7.2/10

Servicio y personal

5.6/10

Servicios

5.6/10

Condiciones de la propiedad

4.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yurley

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
🌟🌟🌟🌟🌟
Se hospedó 4 noches en abril de 2023
Respuesta de Manager, el 19 abr. 2023
Hello Yurley,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en mayo de 2019
Respuesta de The Team At Best Western Truman Inn , el 20 jun. 2019
Dear Guest, Thank you so much for your feed back. we look forward to accomidating you again in the future. Sincerely

4/10 Malo

Fernando Antonio

No le gustó: Limpieza y condiciones de la propiedad
No le hace ningún honor a Best Western
Este hotel no recibe ningún mantenimiento parece desde hace tiempo. Piso de pasillos todo quebrado, escaleras herrumbradas, colillas de cigarrillo por doquier. El marco de la puerta de mi habitación estaba quebrado como si alguna vez fuera forzado pero nunca lo repararon. El control de TV tan destartalado que ni cambiaba canales, había paquetes de café pero no había cafetera. Estaba cansado y de paso por 1 sola noche, de lo contrario no hubiera continuado hospedado ahí. Si busca hotel económico en esta área mejor considere otra opción.
Se hospedó 1 noche en septiembre de 2018
Respuesta de General Manager, el 30 sept. 2018
Thank you for your recent review. We will be working on the maintenance issues that you addressed. Thanks again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only in town for the night. The staff was friendly and the hotel was clean.
Se hospedó 1 noche en julio de 2018
Respuesta de Chris F.- General Manager, el 1 ago. 2018
Thanks for your recent review.

10/10 Excelente

Juan Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El trato fue excelente, el personal en el front desk super amable. Fuimos a KC para el juego de los Chiefs, el hotel está a solo 3 minutos manejando del estadio. Sin duda una excelente opción si ese es el motivo de tu estancia.
Se hospedó 1 noche en octubre de 2017
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Harriett

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When I arrived, the lady gave me a room and when I went into the room, there were already other people in there. The area was nasty and I just had a bad experience trying to get into my room and other people already in there and do not recommend this place the pool is not open And I would not recommend anybody to stay there.
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Harriett, We apologize for the inconvenience you experienced during your stay. Guest privacy is a top priority, and we are actively reviewing our check-in procedures to prevent such incidents. Our pool is currently closed for maintenance, and we appreciate your understanding. We value your feedback and will use it to improve our services.

2/10 Terrible

Craig

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The fire alarm was chirping and disconnected. The sheets were dirty, and the replacement sheets were as well. The third set was clean finally. The TV didn't work as expected. The tile floors were dirty and there was a big dirty splotch on the wall. About 4 hours after checkin, the room was ready.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Craig, We're sorry to hear about the inconveniences you encountered during your stay. Your feedback is valuable, and we will address these issues with our team to ensure a better experience for our guests in the future. Please feel free to reach out to our management team to discuss your concerns further.

4/10 Malo

James

No le gustó: Limpieza y condiciones de la propiedad
More like a crack house than a hotel, people moving around all night long. I was wakened several times and ended up leaving around 4:45am instead of 9am
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello James, We're sorry to hear about your experience. Security is our priority, and we encourage guests to report any disturbances for immediate attention. If you'd like to discuss this further, feel free to reach out to our management team. Thank you for sharing your feedback with us.

4/10 Malo

Christy

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Christy, I'm sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any specific concerns you may have had during your stay. Your satisfaction is important to us and we want to ensure that we can make improvements where necessary. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excelente

Karla D

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Karla D,Thank you for your perfect rating! We're thrilled to hear that you had such a fantastic experience at our hotel. We truly appreciate your patronage and hope to welcome you back in the future for another outstanding stay.

4/10 Malo

Michael

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Place is being remodeled. Breakfast was supposed to go till 9. By 8 it was crumbs or cereal. Coffee was rarely full. If you are low on funds & need a place to stay, this is your place. This is not a vacation destination. Homeless folks pan handle at the traffic corners. They get some cash & get a room here. Many are mentally ill when they speak to you, but they still hang out around the hotel.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Ken , el 16 dic. 2023
We will try our best to provide good service

2/10 Terrible

Donald

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
I had two rooms for two nights. First night there were dead cockroaches throughout the rooms and the floors had not been swept or cleaned. Rooms conditions were poor. In one room the comforter was pulled tight, but the sheets had not been changed. There were pubic hairs on the sheets from the previous guest. The other room smelled so badly of smoke that it triggered my asthma. There were also cigarette burn holes in the comforter. (This is a non-smoking hotel) The next night our rooms had not been serviced when we returned and we had no clean towels, garbage still in the cans and the beds not made, etc... The morning we checked out the housekeeper admitted that she doesn't go into rooms, if nobody is there so she doesn't get accused of stealing something. Management was very nice and apologetic and corrected things as best they could. But after this, I will never stay in a Clarion Pointe Hotel again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 14 dic. 2023
Hello Donald, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Danielle

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Although the staff was super friendly, the room was gross and the bed was so uncomfortable, really old and lumpy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 24 nov. 2023
Hello Danielle, Thank you for sharing your feedback regarding our friendly staff. We appreciate your comments and will forward them to our team for review. We apologize if the room did not meet your expectations and we will take your concerns into consideration for future improvements.

6/10 Aceptable

Gayle

Viaje familiar
Le gustó: Comodidad de las habitaciones
Probably won't stay here again.
We were told we would be getting a reimbursement because we paid for a KING but only got a Queen - but that hasn't come through. The staff was nice but the condition of the "newly renovated room" was not great. Electrical receptacles hanging out - peeling walls - no mat for the walk out shower and the tiles were VERY slippery. Coffee was terrible. Very little sound-proofing. Lobby was nice.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello Gayle,We apologize for the inconveniences you experienced during your stay. Our team is working on resolving the reimbursement issue and we appreciate your patience. We will also address the issues with the renovated room to ensure a better experience for future guests. Thank you for your time and we hope to have another chance to turn this stay around.

2/10 Terrible

Chris

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello Chris,We apologize for any issues you may have experienced during your stay. If there's anything specific we can assist with, please let us know.

2/10 Terrible

Stephanie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello Stephanie,Thank you for your feedback. We apologize for any inconvenience you experienced and appreciate your input. We strive to improve and provide better service in the future.

2/10 Terrible

Steven

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Room 141 on 10-12-23
Room absloutely stunk of smaking, cigs or something else. UPON COMPLAINING THEY GAVE US A DIFFERNT ROOM. When we got to it it was not ready, After being told that it was we went in and there was no trash recepticle. NO clock. That was rectified and we had no remote for the TV. That never did get fixed. No soap of any kind in in the room. Internet did not work, TV didn't work. A few bugs in the bathroom. Maintanance man attempted to help us but didn't seem to be able to help except for the waist basket.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 16 oct. 2023
Hello Falencia,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Wayne

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 5 oct. 2023
Hello Wayne ,Hello Wayne, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Monica

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 6 oct. 2023
Hello Monica, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Malo

Doug

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 5 oct. 2023
Hello Doug,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst motel ever!
Romm was filthy filthy filthy!!! The housekeeper was rude and obviously not much at doing her job! Ugh is all i can say! The worst motel i ever stayed in, which by the way, I've paid much less for a heck of a lot better!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hello Guest ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Aceptable

Jean

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Needs update
Room needs new furniture. bathroom caulk looks yucky around shower. Wall board by shower is water soaked. Not sure that the room had been cleaned thoroughly (q tip behind toilet, rubberband on sink cabinet). Light switch by front door didn't work. Breakfast was just cereal and waffle mix.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hi Jean,Your review is greatly appreciated, and we are happy to have met most of your needs with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you visit so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Servicio y personal
Older property that could use a refresh and refurbish. Probably as clean as it could be, just worn out.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hi Michael,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

2/10 Terrible

William

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They gave us two rooms back to back that had people in them so we walked in on people, our third room the water in the shower didn’t work, there was stains in the sheets, and it smelt like smoke. All ACs were turnt if so room was hot most the night. The last room sheets were clean but there were roaches in bathroom. Also in a seems not so good part of town heard gunshots while laying there. Will never stay again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 3 oct. 2023
Hello William ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

David

Viaje en grupo, Viaje familiar
No le gustó: Condiciones de la propiedad
Nasty
Tv,phone and internet didn’t work the lock on door was broke cops were there all night and coffee pot full of mold
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 3 oct. 2023
Hello David ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

4/10 Malo

Bruce

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We won’t come back.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hello Bruce, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Cody

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Discotech casino
Bloody sheets, mouse poop, disrepair, party place ppl loud all hours.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Manager, el 1 oct. 2023
Hello Cody,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our sheets. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Kimberly

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Not impressed
When I arrived there was no one at the front to check us in. The phone was ringing but wasn’t being answered I tried calling as well it wasn’t answered, when I contacted an agent through hotels they weren’t able to get in touch with anyone at the hotel either. I was about to see if I could cancel the booking since no one was coming to check me in when someone finally came. After getting checked in and getting my tired kids to the room we discover we didn’t get the size of room we booked. Overall a huge haste and very disappointing. I would have chosen a different hotel if the room size wasn’t misleading.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 1 oct. 2023
Hello Kimberly,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Bueno

Tarisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello Tarisa,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Billy

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very bad
It was a nasty hotel bugs and prostitutes working in rooms beside us
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 28 sept. 2023
Hello Billy ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Looks are deceiving from the lobby. Go elsewhere
I thought it was going to be a nice place from walking into the lobby but once we got to our room I was highly disappointed. Paying $150 a night for this place is ridiculous. We could have stayed at a much cleaner place. The bedding looked like it hadn't even been changed just made. The bed skirts were absolutely filthy. The floors felt like there was a film of grease on them. Not to mention the cockroach crawling on the beside table.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 28 sept. 2023
Hello Guest ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
DO NOT BOOK THIS HOTEL
This hotel was awful!! The first thing i noticed walking into the lobby was a very strong odor of marijuana!! Had a hooker knock on our door by accident, she ment to knock on the room next door. The amount of activity at all hours day/night is ridiculous! I would not recommend this hotel to my worst enemy!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 28 sept. 2023
Hello Guest ,We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

4/10 Malo

Sue

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room had a broken shower rod. There were bugs by the bathroom. Walked in and it gave a strong odor of weed/smoke when we requesred a smokeless room.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 28 sept. 2023
Hello Sue ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Aleisha

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
DISGUSTING
The pictures online definitely needs to be updated. This hotel is clearly a prostitution site. Seeing half naked women coming in and out of rooms while sitting in the car waiting my husband to check in. We get to the room and smell was so horrible I almost threw up. There was no lights on the room. There was roaches crawling on the walls and a bed bug on the bed. The bathroom looked as if it hadn’t been cleaned all year. Didn’t even sit our things down left and went to ask for a refund. The guy said he accidentally put us on the wrong room…ummm I highly doubt that. This place is a dump. Going to wait a few days and see if our refund will be processed if not definitely going to dispute with our bank. STAY AWAY
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Aleisha ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Cindy

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
There was bugs in the bathroom and the comforters were dirty.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Cindy ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Patricia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We decided not to stay with this hotel due to the cleanliness of the establishment. The first room that they assigned us was not only dirty, we also found tools and an unfinished repair. The second room had dirt and mold everywhere. The receptionist made the cancellation and told us to wait for the confirmation of the refund that she would send by email because the printer was not available. I have not yet received any confirmation from the place. Hotels.com is already working on this case and so far they have informed me that they have not yet been able to contact with them.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 29 oct. 2023
Hello Patricia,We apologize for the cleanliness issues you experienced during your stay with us. We understand your concerns and we appreciate your feedback. We encourage you to contact our management team directly so that we can address your concerns and assist you further. Thank you for bringing this matter to our attention and we hope to have the opportunity to better serve you in the future.

2/10 Terrible

Chris

Viaje familiar
Sketchy ghetto people walking around all over the property. They were visibly drinking and using. Didn’t feel safe at all. Tv did not work. Told the manager on Friday night and several times on Saturday. Told me they would have the maintenance guy come fix it and never did. Housekeeping never came u til I told management about it. Bugs were in the bathroom. Cannot believe we paid 245 for two nights at this slum.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Chris, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Brad

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dirty gross room!!
Dirty! Bugs! I walk in the room and the first thing I saw was a roach run across the floor. We stepped in and saw multiple other bugs dead in the floor. The tile floor was sticky and had not been moped recently at all. Dirt and hair also on the floor. Instead of a curtain there was a shower curtain hung up that let light in like it was daytime outside during the night. Our room had recently had new tile and a tile shower put it. But it had all the old wore out furniture still in it. The ladies at the counter were nice. But I would never stay here again for anything. It was disgusting.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Brad, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Bueno

Janna

Le gustó: Servicio y personal
This was an outdated place. There was barely any water pressure in our room and no area rugs to put on the floor. The staff was very friendly and accommodating
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Janna,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your insights regarding our area. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Melissa

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Waited in line to check in for half an hour. We actually left the second we entered the room.The room was a pit… cockroaches on the walls and floor… counted at least 4. Also disgusting walls, bed, hair on the toilet. No toilet lid to the tank We have to drive back to St Louis tonight bc hotels are packed. An absolute joke and complete disappointment. Front office promised a refund… please ensure that happens!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Melissa ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excelente

Chuck

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 9 oct. 2023
Hello Chuck,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 Terrible

Steven

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The receptionist was friendly and welcoming however the room was very filthy. When we received new towels for the room the towels we recieved were dirty, we saw several cockroaches and there were holes in the walls.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager, el 17 sept. 2023
Hello Steven,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

6/10 Aceptable

Raynard

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 10 sept. 2023
Hello Raynard,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Sorry, but this was the worst place we have stayed
This was one of the dirtiest, smelliest, run down placed we have even stayed. Sorry! The lady at the front desk was very nice. The "breakfast" was not worth looking at. There seemed to be people living in some of the rooms smoking and the general property was very unkempt. We loved that it had hot water. The bed was grungy, but we slept okay on it. Bugs in the room were annoying. Air conditioned worked! There were obvious efforts to repair, paint, etc. but all the work seems shoddy and even unfinished in most places. We are surprised that Clarion would allow their name to be associated with this property. We are so sorry to say we will never stay here again and we can not recommend it.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 10 sept. 2023
Dear Guest,Thank you for taking the time to share your comments regarding our bed as well as our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Terrible

Tamara

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Homeless Camp
Worst place we’ve ever stayed!! Staff tried but this place needs to demolished or totally given to the homeless
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 9 sept. 2023
Hello Tamara,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Malo

Jay

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
The lady at the front desk was very nice. Then we got to the room. Door stuck terribly in the door jam, room smelled like smoke, towels and sheets were stained. It was awful. Never again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 10 sept. 2023
Hello Jay,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Diane

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I’ll never stay there again
It was filthy. None of us even wanted to use the shower. Dirty sheets. A broken shelf in the bathroom. The rooms smelled terrible.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 9 sept. 2023
Hello Diane,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Terrible

Ronnie D

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 8 sept. 2023
Hello Ronnie D, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Samantha

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Run away fast!!!
This is not a place to bring your family. The room smells like mold. There are numerous holes in the walls. There's no cold water, just hot and scolding hot. There's no stoppers in the sink or bathtub. The bedspreads have cigarette burns. The people in the room next to us live there. This place looks NOTHING like the pictures!!!! Do yourself a favor and go somewhere else!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 6 sept. 2023
Hello Samantha, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excelente

Edward

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great would for sure recommand to family and friends.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 6 sept. 2023
Hello Edward,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope you'll return to see how we continue to improve our service and hospitality.