Recepción

Opiniones de Comfort Suites Kansas City - Liberty

2.5 out of 5
Comfort Suites Kansas City - Liberty
8200 N Church Road, Kansas City, MO

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 376 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 347 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 133 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 89 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 57 de 1002 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Julio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Comfort Suites Kansas City - Liberty, el 26 dic. 2021
Thank you for your feedback and for choosing to stay at our hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

maria

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Limpiesa y espacio amplio en la habitación agradable y cuidado máximo sobre COVID ,agradable lugar de
Se hospedó 1 noche en noviembre de 2020
Respuesta de Elyse-Guest Relations, el 12 nov. 2020
Maria, thank you for staying with us. We are thrilled that you enjoyed your spacious room and accommodations. We appreciate your feedback, and hope to see you again soon!

10/10 Excelente

Amelia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Tuvo todo lo que necesitaba. Limpio, buen desayuno, gimnasio, lavandería, cerca de donde quería.
Se hospedó 2 noches en agosto de 2018

10/10 Excelente

a

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelent Choice
This is a great option, hotel is in good condition, very clean and staff is so very helpfull and polite.
Se hospedó 3 noches en septiembre de 2017

8/10 Bueno

A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Stay
Staff is great, they are very helpfull and polite. Hotel is in good conditions, clean and my room had enough space. Location is great
Se hospedó 4 noches en agosto de 2017

8/10 Bueno

Rolando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable
The stay was good, close to my job short commute, after work I went for a driks and some food close to the hotel, nice exprerience
Se hospedó 1 noche en agosto de 2017

8/10 Bueno

Irma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en mayo de 2024
Respuesta de Monika, el 7 may. 2024
Thankyou for your valuable review. We are happy to know you had a wonderful stay with us. Hope we see you again very soon!

2/10 Terrible

Camille

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel had quite a bit of mold. Once we got to our room we noticed mold on the lamp shapes, some on one of the bed spreads, the bathroom had white a bit, along with the fridge. There was A LOT of mold on the AC unit and surrounding window. When addressed we were treated poorly and they tried refusing a refund. We did not stay as the hotel was not safe for us along with anyone else due to the mold and moisture conditions. The staff were very rude and seemed to not know how to professionally handle the situation. I do not recommend this facility to anyone.
Se hospedó 1 noche en mayo de 2024
Respuesta de gm, el 7 may. 2024
Thank you for bringing your recent experience to my attention. I'm deeply sorry for the inconvenience and discomfort you encountered during your stay. Rest assured, your feedback is being addressed personally.Your comfort and safety are our top priorities, and we are taking steps to prevent similar incidents in the future. I appreciate your understanding and patience in this matter.

8/10 Bueno

Marlene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only problem we had is that the floor smelled like Marijuana. If i can't smoke a cigarette in the room, people shouldn't be able to smoke pot in them.
Se hospedó 1 noche en mayo de 2024
Respuesta de FD, el 7 may. 2024
Dear Marlene,Thankyou for taking your valuable time in writing your experience at Comfort Suites Kansas City- Liberty. Our property have strict polices on non-smoking in guest rooms. If someone violates the policy they will be charged for incidentals accordingly. I Will take your feedback to my management and investigate on the issues you mentioned.Hope we get an another chance to serve you very soon!

2/10 Terrible

Sherilyn

Le gustó: Limpieza
I felt unsafe when one girl staying there telling me about human trafficking. While I was in my room, Man unlocked my door with a room key. The front staff stated they gave the man the wrong key by accident. I did not get sleep due to the stress. The manager stated he was going to credit me $50.00 due to the situation. I still have not seen a credit.
Se hospedó 1 noche en abril de 2024
Respuesta de gm, el 7 may. 2024
Thank you for bringing your recent experience to my attention. I'm deeply sorry for the inconvenience and discomfort you encountered during your stay. Rest assured, your feedback is being addressed personally.Your comfort and safety are our top priorities, and we are taking steps to prevent similar incidents in the future. I appreciate your understanding and patience in this matter.

10/10 Excelente

Kathryn

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 28 abr. 2024
Kathryn,Thankyou for your valuable feedback. We are happy to know that you had great stay at Comfort Suites Kansas City Liberty. Hope we see you again very soon.

10/10 Excelente

Conicka

Viaje de negocios
Le gustó: Servicios
My overall stay was amazing!. Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 25 abr. 2024
Conicka,Thankyou for your valuable feedback. We are happy to know that you had an amazing stay at Comfort Suites Kansas City - Liberty . Hope we see you again very soon.

8/10 Bueno

Kailey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Have nothing to complain about!
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 22 abr. 2024
Thankyou for your valuable feedback. Hope we see you again at Comfort Suites Liberty

2/10 Terrible

Curron

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 22 abr. 2024
I'm truly sorry to hear about your negative experience. We take your feedback seriously and work hard to address any the issues that come up to ensure that future guests have a more positive experience.

2/10 Terrible

Andrea

No le gustó: Limpieza y condiciones de la propiedad
Gross. At first glance the room seemed okay. After running air conditioner for an hour our linens were covered in black debris. We told the front desk and they gave us a new cover. By morning it was covered again. Not to mention the hair in the sheets. Gross.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 22 abr. 2024
Andrea,I'm truly sorry to hear about your negative experience. Your comfort and satisfaction are paramount, and we apologize for falling short. Please accept my sincerest apologies for the inconvenience and discomfort you encountered during your stay. We take your feedback seriously and work hard to address any the issues that come up to ensure that future guests have a more positive experience.

10/10 Excelente

Keith, Savage

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean property.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 20 abr. 2024
Keith,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

10/10 Excelente

Micah

Le gustó: Condiciones de la propiedad
Enjoyed the stay
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 20 abr. 2024
Micah,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

8/10 Bueno

R. Warren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 20 abr. 2024
Warren,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

8/10 Bueno

Cointa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was decent. But I did ask for one extra pillow and they couldn't do that.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 20 abr. 2024
Thank you for staying at the Comfort Suites Liberty and for the rating! We appreciate your comments about our hotel. We are sorry for experience. I will definitely talk to the front desk clerk about this. Hope we get another chance to serve you again.Thanks Monika Patel

2/10 Terrible

Robert

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 13 abr. 2024
Robert,Thankyou for sharing your score. We look into your feedback in personal.

4/10 Malo

Teresa

No le gustó: Limpieza y condiciones de la propiedad
The room had mold around the tub & the toilet felt like it was going to fall through the floor when you sat on it. The entire hotel had a moldy smell to it, like it needed to be shut down and have mold remediation done. We travel a lot & I was quite surprised of the quality and not in a good way. The room needed a paint job and so did the hall way. The elevator sounded scary but it was inspected.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 11 abr. 2024
Teresa,Thank you for sharing your experience!.We are extremely sorry. We have recently renovated our property and inspected thoroughly with all safety guidelines for the elevator. I will ask ask my maintenance to check in particularly the room you stayed and all other concerns mentioned about our property. I hope we get an another chance to serve you again.

8/10 Bueno

Deb

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lean
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 11 abr. 2024
Deb,Thankyou for sharing your feedback. See you next time

8/10 Bueno

Paula

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was good. Check in took awhile waiting. But that was only because another guest trying to check in in front of us didn’t have a physical card. And was giving the staff a very hard time. So the guest was holding up everyone else waiting to get checked in
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 10 abr. 2024
Paula,Thankyou for sharing your experience while check-in. We are sorry for the inconvenience caused. I appreciate for clearly explaining what happened. We will definitely take into notice for future. Hope we get an another chance to serve you again.

6/10 Aceptable

Thuch

Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 10 abr. 2024
Thanks for your review score. Hope we get an another chance to serve you again.

6/10 Aceptable

Michael

Viaje de negocios
Le gustó: Limpieza y servicio y personal
The door to the bathroom kept getting stuck on the floor amd wouldnt close unless you lifted it up. Bunch of rowdy kids running up and down the stairs and hallway at 1115 pm last night
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 28 mar. 2024
We appreciate your taking the time to post your comments and rating regarding your stay with us. I will be sure to share them with both our front desk and maintenance staff so that they may take corrective action. We hope you had an otherwise enjoyable stay and look forward to having you give us another opportunity to serve you.

6/10 Aceptable

Carly

Clean but old and outdated.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Carly, Thank you for letting us know about your stay with us. We have recently renovated our property with brand new carpets and guest amenities in every single guest room. We are sorry if we didn't meet your expectations. Hope we get another chance to give our best service.

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very clean and the bed was very comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Thank you for letting us know about your stay with us and very excited to hear you had a great stay. We do hope to see you again

6/10 Aceptable

Glenn

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 12 abr. 2024
Thank you for your review score. Hope we see you again.

10/10 Excelente

Rick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best Breakfast I've had at a Motel.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 16 mar. 2024
Dear Rick,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites -Kansas city-Liberty. As a guest, you are truly valued.Your feedback about your stay is important to us. We are thrilled to know that our staff was able to provide you great experience and service in providing best breakfast. Thank you for choosing to stay with us. We hope to see you again soon.

4/10 Malo

Dorjbal

No le gustó: Limpieza y condiciones de la propiedad
Respuesta de GM, el 18 mar. 2024
Dear Dorjbal,We are very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We take our guest comments very seriously. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

6/10 Aceptable

Lacy

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 18 mar. 2024
Lacy,We are very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We take our guest comments very seriously. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

10/10 Excelente

Melinda

Se hospedó 1 noche en marzo de 2024
Respuesta de Monika Patel, el 7 abr. 2024
Melinda,Thanks you for review score. Hope you had a wonderful stay. See you again very soon.

8/10 Bueno

Dennis

Le gustó: Servicios
Bed was very comfortable, breakfast food selection was very good
Se hospedó 2 noches en marzo de 2024
Respuesta de Gm, el 16 mar. 2024
Dear Dennis, Very pleased! Thank you for your review and complimenting our comfortable beds and breakfast selection. It is our goal to provide a comfortable night's rest. Thank you for letting us know that our team and facilities met your needs.

8/10 Bueno

Jan

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Monika, el 13 mar. 2024
We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future!

8/10 Bueno

Nicole, Pattonsburg

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 2 abr. 2024
Thank you for review score. Hope you enjoyed your stay. See you again.

10/10 Excelente

Tensita, Brighton

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean the room.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 16 mar. 2024
Dear Tensita,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Kansas city- Liberty. As a guest, you are truly valued.Your feedback about your stay is important to us. We are thrilled to know that we was able to provide you great experience and service. Thank you for choosing to stay with us. We hope to see you again soon.

2/10 Terrible

Laura

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are dirty and even after you pay they charge an additional $100 to yoir card as a hold.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
I am sorry to hear of the dissatisfaction of your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Dennis

Good area, shopping and places to eat
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Thank you for your kind words and rating! We're happy to hear that you enjoyed your stay with us and look forward to seeing you again!

4/10 Malo

Michael

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Others had a bad check in experience as we waited.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 abr. 2024
Michael,Thanks for sharing your experience. We are extremely sorry for what happened. I will personally talk with the front desk clerk who checked in you on that day. Hope we get another chance to serve you again.

8/10 Bueno

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and helpful. The hotel was very clean. The pool area looked very nice, although we did not use it this trip. There is no hot tub. The parking lot is a bit tight for larger vehicles and was a little dark. The area is very close to shopping, dining, the interstate, a Walmart and grocery stores. The room was clean and spacious. The fire alarm went off around 10 pm for a few minutes, but appeared to be a false alarm. We were not able to stay for breakfast before we needed to leave.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Thank you, Amy, for your comments and rating. We appreciate your observations and will be sure to share them with our entire staff. We hope you had safe travels to your next destination and hope to have the opportunity of welcoming you back in the future.

8/10 Bueno

Laurel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean room with comfortable beds. Just what we needed.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Thank you, Laurel, for your rating and review! We appreciate the feedback and look forward to seeing you again!

8/10 Bueno

Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Very friendly and clean. Enjoyed the stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Monika, el 6 mar. 2024
Thank you so much for your review and we can’t wait to serve you again in the future.

10/10 Excelente

Meri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jay, el 6 mar. 2024
Thanks for giving 5 stars.

6/10 Aceptable

Joanna Joy

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The lady that checked us in was wonderful and answered ever question I had and accommodated everything I asked for. The breakfast wasn't bad. Only things were that the ice tray was dirty. it had mold or black marks in it. The pull out bed was extremely thin and the blankets were kind of rough. if it wasn't for the great hospitality, i would rated it a one.
Se hospedó 1 noche en enero de 2024
Respuesta de Jay, el 6 mar. 2024
Thank for your review and we would like apologize for your inconvenience stay! We would like to serve you again and we will make sure to give you best hospitality service!

10/10 Excelente

Jennifer

Se hospedó 20 noches en enero de 2024
Respuesta de GM, el 20 mar. 2024
Jennifer, Thankyou for your valuable rating. We look forward to see you again.

10/10 Excelente

Juan

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 2 noches en enero de 2024
Respuesta de Monika, el 6 mar. 2024
Thank you so much for the review!

8/10 Bueno

Deanna

Se hospedó 1 noche en enero de 2024
Respuesta de Jay, el 6 mar. 2024
Thanks for the review!

10/10 Excelente

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great stay!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Monika, el 6 mar. 2024
Thank you so much for this review!

6/10 Aceptable

Mari

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Clif

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Respuesta de Pooja, el 6 mar. 2024
Thanks for the awseome review!