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Opiniones de Hilton Kansas City Airport

3.5 out of 5
Hilton Kansas City Airport
8801 Nw 112th St, Kansas City, MO

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 444 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 229 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 155 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 103 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 72 de 1003 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ROXANA

Se hospedó 2 noches en diciembre de 2023
Respuesta de Mark K, el 17 ene. 2024
Thank you for providing a rating on your recent stay with us.

10/10 Excelente

Zeus

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente personal muy amable y excelente hotel
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mark K, el 16 dic. 2023
Thank you for sharing your experience with us. We appreciate you!

10/10 Excelente

Estanislado

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management , el 6 nov. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we're so glad that you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bueno

SUSANA

Viaje familiar
Le gustó: Servicios
Cercanía al aeropuerto
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management , el 14 ago. 2023
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the near future.

10/10 Excelente

Yordanis Vega

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen servicio y el personal muy profesional
Se hospedó 1 noche en enero de 2022
Respuesta de mark, el 31 ene. 2022
Thank your for your review. We appreciate the feedback and look forward to seeing you again! Regards, Mark

10/10 Excelente

Marlon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing
Se hospedó 3 noches en diciembre de 2021
Respuesta de Hotel Management , el 17 dic. 2021
Hi Marlon, Thank you for taking a moment to share your 5-star rating with us! We're so glad that you had a great experience at our hotel. We excitedly await your next visit!

4/10 Malo

Julio A Reyes

Viaje de negocios, Viaje familiar
Le gustó: Condiciones de la propiedad
Ok
Se hospedó 3 noches en septiembre de 2021
Respuesta de Hotel Management, el 10 sept. 2021
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El parqueo muy caro y muy sucio
Se hospedó 1 noche en abril de 2021
Respuesta de Hotel Management, el 5 may. 2021
En primer lugar, acepte mis más sinceras disculpas por la experiencia insatisfactoria que tuvo durante su tiempo con nosotros. Tenga en cuenta que lo que describe aquí no es el nivel de servicio que se espera de nuestros empleados y nuestro producto. Nuestro objetivo es brindar siempre un excelente servicio que hará que desee regresar una y otra vez. Esperamos que nos vuelva a intentar y nos permita demostrárselo durante su próximo viaje a Kansas City.

10/10 Excelente

Orlando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean and conforttable
Se hospedó 1 noche en septiembre de 2020
Respuesta de Kate Higgins, el 16 sept. 2020
Orlando, Thank you so much for your kind words! Come back and see us again soon. Kate Higgins

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
El establecimiento está bello y limpio, la habitación lleno todas mis expectativas. El área de la piscina estaba desordenada y la piscina no la pude usar ya que estaba sucia. El pasillo de camino al área del gimnasio y la piscina huele a humedad. Los exteriores necesitan mantenimiento.
Se hospedó 3 noches en julio de 2020
Respuesta de Marcy Camburako, el 15 ago. 2020
Thank you for staying with us at the Hilton Kansas City Airport. We are glad to hear that you enjoyed your stay. We can't wait to host you again soon! .

4/10 Malo

Christina

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Mark K, el 2 may. 2024
I’m sorry to see you didn’t have an outstanding experience with us. Please accept my apologies.

6/10 Aceptable

Dirk

Le gustó: Servicio y personal
No free breakfast
Se hospedó 1 noche en abril de 2024
Respuesta de Mark K, el 2 may. 2024
Thank you for providing feedback on your recent stay with us. We appreciate it.

10/10 Excelente

Alan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always good
Se hospedó 1 noche en abril de 2024
Respuesta de Mark, el 29 abr. 2024
Thank you for the review! We appreciate it!

6/10 Aceptable

Yiwei

Se hospedó 2 noches en abril de 2024
Respuesta de Mark, el 30 abr. 2024
Thank you for taking the time to provide a rating on your recent stay with us. I’m sorry to see that we did not provide an 5 out of 5 experience. Please accept my apologies and we hope to have you back.

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very kind and friendly
Se hospedó 1 noche en abril de 2024
Respuesta de Mark, el 22 abr. 2024
Thank you Christopher we appreciate the kind words and rating.

6/10 Aceptable

Kenneth, piedmont

Le gustó: Limpieza
No le gustó: Servicio y personal
Property was fine. Breakfast was basic and poor quality. Staff demonstrated poor customer service.
Se hospedó 2 noches en abril de 2024
Respuesta de Mark, el 20 abr. 2024
Sorry to hear about your breakfast experience. Please accept my apologies.

8/10 Bueno

AMANDA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I
Se hospedó 1 noche en abril de 2024
Respuesta de Mark, el 20 abr. 2024
Thank you Amanda. We appreciate your rating us.

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Parking was super easy and convenient. Room was very clean and very quiet
Se hospedó 1 noche en abril de 2024
Respuesta de Mark , el 15 abr. 2024
Thank you Catherine. We appreciate the feedback and look forward to seeing you again.

2/10 Terrible

Angela

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
The staff at check never greeted me, never smiled, didn’t offer a lot of information unless I forced the answer with a question. We called for towels for the pool for over an hour and finally sent someone for our party to get some. We asked for extra blankets and it was too late for the night staff to care who by the way was more worried about her water to speak to me. The air conditioner did not work property and when booked through Expedia it noted breakfast included but it most certainly was not. Too far away for doing anything in KC with the service we received. The only thing neat or note worthy was the pool and it was clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Mark , el 14 abr. 2024
Certainly sorry to hear about your experience. I will follow up with our team to understand what happened and ensure we have corrected these items. Again please accept my apologies.

8/10 Bueno

Josh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very kind.
Se hospedó 1 noche en abril de 2024
Respuesta de Mark K, el 10 abr. 2024
Thank you Josh for leaving a review and the kind words.

10/10 Excelente

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to the airport and easy access
Se hospedó 1 noche en abril de 2024
Respuesta de Mark k, el 10 abr. 2024
Thank you Robert. We appreciate you taking the time to leave a review

10/10 Excelente

Alice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Mark K, el 30 mar. 2024
Thank you Alice. We appreciate the rating!

4/10 Malo

brian

The restaurant should be shut down. The menu had no imagination. I ordered a chicken sandwich, and it took 40 minutes to come out. It was so over cooked it was tough to get down. The fry's were all stuck together. You only had one server and the kitchen wasn't doing her any favors.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark K , el 27 mar. 2024
Thank you for taking the time to give us your feedback on your recent stay with us. I am sorry to hear about your experience in the restaurant and will definitely talk with our culinary team. Please accept my apologies.

8/10 Bueno

Glen M.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Xxx
Se hospedó 3 noches en marzo de 2024
Respuesta de Mark K, el 25 mar. 2024
Thank you Glen for taking the time to leave a rating for our hotel. We appreciate it.

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark K, el 24 mar. 2024
Thank you Mark. We appreciate your taking time to share your experience with us.

8/10 Bueno

Michele

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was convenient and 24 hr shuttle to airport. I wish there was more dinning option around the area.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mark K, el 21 mar. 2024
Thank your for sharing your thoughts with us. We appreciate your comments.

10/10 Excelente

Mia Lenay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Mark K, el 19 mar. 2024
Thank you Mia Lenay for leaving a rating for us on your stay. We appreciate it and look forward to having you back!

4/10 Malo

LH

Reserved a king bed room and was given a small bed- not even sure it was a queen- and told oh sorry no kings available even though i had printed my expedia reservation that showed I rented and paid for a king room. This shouldn’t happen when making reservations.
Se hospedó 1 noche en enero de 2024
Respuesta de Mark k, el 21 mar. 2024
Thank you for providing feedback on your stay with us. We apologize for not being able to provide your requested room type. We will certainly work harder to ensure these requests are met.

10/10 Excelente

Nathon

Viaje en pareja
Nice clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark K, el 14 mar. 2024
Thank you Nathan. We appreciate it!

10/10 Excelente

Theodore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark K, el 11 mar. 2024
Thank you Theodore! We appreciate your rating. Have a great day!

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff should tell you that the flight crews always get to go ahead of guests when you shuttle to the airport
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark k, el 9 mar. 2024
Thank you for sharing your thoughts with us. I will definitely share with our team.

8/10 Bueno

Preston

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
AC did not work great and we had to call maintenance. Some of the furniture looked to be in rough condition. But for the most part it was a great stay and they had great service!
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark K, el 8 mar. 2024
Thank you Preston for sharing your experience with us. We appreciate you taking the time. I’m sorry to hear about your challenges, please accept my apologies.

10/10 Excelente

Lillianna

Le gustó: Servicios
Great value for hotel close to airport
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark K, el 6 mar. 2024
Thank you for sharing your thoughts and feedback with us. We appreciate your time and look forward to seeing you again.

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark K, el 6 mar. 2024
Thank you Tammy, we appreciate the rating.

10/10 Excelente

Josh

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Mark K, el 4 mar. 2024
Thanks Josh. We appreciate you taking the time to share your rating with us.

10/10 Excelente

Omar

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 2 mar. 2024
We appreciate the rating. Thanks for sharing with us.

10/10 Excelente

Jean

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel convenient to airport, 24 hr shuttle. The staff went far beyond to make your stay a good one. Always with a smile
Se hospedó 2 noches en febrero de 2024
Respuesta de Mark K, el 25 feb. 2024
Thank you Jean, we appreciate your kinds words and sharing your experience with us.

10/10 Excelente

Sositine

Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 21 mar. 2024
Thank you Sositine. We appreciate the rating.

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were very happy with our stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 24 feb. 2024
Thanks John. We appreciate your rating on your recent stay.

8/10 Bueno

Sara, Rock Port

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
You guys rock! Thank u
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 24 feb. 2024
Thanks Sara! We appreciate your support.

4/10 Malo

Karen, Gainesville

Viaje familiar
No le gustó: Servicio y personal
Room had no hot water, shampoo was full but conditioner was out and this is something housekeeping should have checked when preparing the room. NO WATER PRESSURE at all. Tv remote was missing. Bed was hard.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 20 feb. 2024
Thank you for taking the time to review hotel. We appreciate the feedback. I will follow up with our housekeeping team. We had no issues with water, so i'm sorry to hear that room did. Please accept my apologies.

10/10 Excelente

Racheal

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The $11.00 charge for self-parking in the outdoor unprotected, uncovered lot was ridiculous. Stop the surprise fee that one doesn't discover until check-in. Not fair to the desk clerk who has to listen the to gripes. And not fair to the surprise the customer.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 12 feb. 2024
Thank you for taking the time to review our property. We appreciate your time. I did look up on the Expedia website and it does state there is a surcharge for parking. I wanted to make sure we were giving accurate information to our guests. Again please accept my apologies.

10/10 Excelente

Irma

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 12 feb. 2024
Thank you for taking the time to provide a wonderful rating on your recent stay. We appreciate you and look forward to seeing you again.

10/10 Excelente

Steve

Great location and hotel. Used several times.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 9 feb. 2024
Thank you for the wonderful review. We appreciate you taking the time to leave feedback. We look forward to having you back.

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Mark K, el 7 feb. 2024
We appreciate you sharing your rating with us. We look forward to seeing you again.

4/10 Malo

John

Viaje de negocios
No le gustó: Servicio y personal y servicios
Transportation staff was amazing!!
Se hospedó 3 noches en febrero de 2024
Respuesta de Mark K, el 5 feb. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I’m sorry to see that we did not provide a “5” service for you. Please accept my apologies and hope you’ll give us another opportunity in the future.

10/10 Excelente

Todd

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Mark K, el 5 feb. 2024
Thanks for providing a rating on your visit. We appreciate it

6/10 Aceptable

Peggy

Dont like that the shuttle bus does not take you other places than the airport. Hard to get a ride to the KCI Expo center. That being said your driver Kathy was a treat!
Se hospedó 2 noches en enero de 2024
Respuesta de Mark K, el 3 feb. 2024
Thank you for sharing your experience with us. We appreciate your feedback and will certainly look at those possibilities.

10/10 Excelente

Claudia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location for traveling. The hotel has shuttle service, has a bar and a restaurant and Starbucks also.Food is always good, we always leave our car here too, the place is safe and secure.
Se hospedó 1 noche en enero de 2024
Respuesta de Mark K, el 30 ene. 2024
We appreciate you taking the time to share your experience with us. We appreciate the kind words and look forward to seeing you soon.